Really well run company. The Initial Assessment before issuing my weightloss drugs was very thorough, very professional & shows a good level of care for who they will issue the medication to. Delive... Toon meer
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Lees wat reviewers zeggen
So much better than P2U! Thank doggg for them! You can easily speak to someone because their customer service actually exists and is good, and they've been nothing but quick and efficient, even with... Toon meer
Regret choosing this provider. Slow in responding. I Asked for a refund, then all of a sudden I was approved. Just for me to sit here and wait for it to dispatch. I will certainly change providers. Le... Toon meer
Excellent service from the first order (just done my third). I had ordered mounjaro from another pharmacy who supplied me with just 4 needles and no sterile wipes. After receiving my first order with... Toon meer
Bedrijfsgegevens
Over Phlo
Geschreven door het bedrijf
Welcome to Phlo, where innovation and expertise converge to revolutionise your healthcare experience.
Phlo Digital Pharmacy streamlines medication management with a user-friendly app, offering same-day delivery in London and Birmingham, and next-day delivery across England.
Phlo Clinic provides expert clinical-led care, offering on-demand prescription treatment options that ensure timely, safe and effective healthcare solutions tailored to your needs.
Phlo Connect transforms healthcare infrastructure with seamless integration for clinicians and patients, digitising prescriptions and offering hassle-free delivery.
From medication to comprehensive healthcare solutions, Phlo is dedicated to excellence. Join us in shaping the future of healthcare, where accessibility, innovation and patient-centric care come first.
Phlo
Geschreven door het bedrijf
- Where innovation and expertise converge to revolutionise your healthcare experience.
- Phlo delivers NHS and private prescriptions to your door, hassle-free, at the click of a button.
Looking for a new kind of pharmacy?
Phlo - Digital Pharmacy has been built for you.
Your pharmacy, on your phone, delivering to your door.
Contactgegevens
Unit 12-14, Containerville, 35 Corbridge Crescent , E2 9EZ, London, Verenigd Koninkrijk
- +44 (0) 20 8191 9444
- hello@wearephlo.com
- www.wearephlo.com
4,2
Goed
6K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 78% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Order and and confirming process is…
Order and and confirming process is easy and simple. The costs are high for the service but everything else good.
10 december 2024
Easy to order and quick delivery!
11 december 2024
Everything worked perfectly!
11 december 2024
I have used numerous of online pharms…
I have used numerous of online pharms but Phlo really is easy. My only issue is that it doesn't work too well outside the app (for me) but I'm not against using the app. It's so easy, and I love how they have been really clear on how their Christmas dates work. It's meant that I'm preparing to get some meds early. I don't think many other companies would have done that.
Appreciate Phlo massively!
10 december 2024
Good intentions, awful execution
Staff are lovely. That's about it.
The app is appalling, buggy, needlessly confusing? Sends totally incorrect and misleading notifications, sends about 2000 of them every time, sometimes delayed, so you always get wrong info about your meds. It's a remote pharmacy, so you'd think the tracking should be spot on - completely broken, my meds are at my front door but they're in Islington on the map. Staff don't seem to know what you're talking about when you refer to app functionality. Thanks guys but you've stressed me out enough.
10 december 2024
Antwoord van Phlo
Hi Michaela,
Thank you for sharing your feedback and for your kind words about our staff. We’re very sorry to hear about the issues you experienced with our app and the delivery of your medication—it’s never our intention to cause stress or inconvenience.
We understand how frustrating it must have been to receive delays in tracking updates. From our side, it looks like there were several changes to your order status on the same day which may have caused the multiple notifications. We’ve also reviewed the tracking process and will continue working to improve accuracy and transparency in this area.
We apologize for the challenges with your delivery and the inconvenience caused by the owing prescription, which unfortunately couldn’t be collected locally due to regulations. These delays do not reflect the high standard of service we strive to deliver, and we are reviewing these situations to prevent similar issues in the future.
Thank you for bringing these matters to our attention. If there’s anything we can do to help resolve any remaining concerns or assist further, please don’t hesitate to reach out.
Kind regards,
The Phlo Team
Fast delivery straight to door 🚪
Fast delivery straight to door 🚪
Fridge lines well packaged
7 december 2024
Used Phlo for years without any…
Used Phlo for years without any trouble, only the past 8 days have been difficult with some lost in transit medication. Phlo can only supply new medicine after 7 days which is the time they allow Royal Mail for delivery although it's 48 hours tracked. Raised a formal complaint but suspect no-one will get back to me. It's all been brushed aside after a number of emails trying to chase.
Registered with the competition going forwards and fingers crossed this order eventually gets replaced.
6 december 2024
Review zonder uitnodiging
Antwoord van Phlo
Hi James, thank you for taking the time to share your feedback and we're sorry to hear about your experience with this order.
As part of our process, we allow up to 7 days for Royal Mail to attempt delivery, but we understand this delay has caused an inconvenience to you. Since there was no update on the tracking after this time, we re-dispatched your medication to ensure you receive your treatment as soon as possible. We also emailed you the new tracking details for this delivery.
Please don’t hesitate to reach out to our team if you have further concerns—we’re here to help.
Kind regards,
The Phlo Team
You guys are so on the ball with…
You guys are so on the ball with keeping in touch with us and if you have any issues with our prescriptions you communicate efficiently polite and friendly support.
7 december 2024
Brilliant and efficient service
Love this company. Always happy with ease of ordering and delivery
7 december 2024
Phlo’s the best
Phlo’s the best! Always on time. Love the reminders as I lead such a busy life!
6 december 2024
Always 5 star treatment not had a…
Always 5 star treatment not had a problem for 2 years happy Christmas
7 december 2024
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