Phlo  Reviews 

6.204
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Really well run company. The Initial Assessment before issuing my weightloss drugs was very thorough, very professional & shows a good level of care for who they will issue the medication to. Delive... Toon meer

Beoordeeld met 5 van de 5 sterren

So much better than P2U! Thank doggg for them! You can easily speak to someone because their customer service actually exists and is good, and they've been nothing but quick and efficient, even with... Toon meer

Beoordeeld met 2 van de 5 sterren

Regret choosing this provider. Slow in responding. I Asked for a refund, then all of a sudden I was approved. Just for me to sit here and wait for it to dispatch. I will certainly change providers. Le... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent service from the first order (just done my third). I had ordered mounjaro from another pharmacy who supplied me with just 4 needles and no sterile wipes. After receiving my first order with... Toon meer

Bedrijfsgegevens

  1. Apotheek
  2. Drugstore
  3. Online apotheek
  4. Online voorschriftgeneesmiddelen verkoper

Over Phlo

Geschreven door het bedrijf

Welcome to Phlo, where innovation and expertise converge to revolutionise your healthcare experience.

Phlo Digital Pharmacy streamlines medication management with a user-friendly app, offering same-day delivery in London and Birmingham, and next-day delivery across England.

Phlo Clinic provides expert clinical-led care, offering on-demand prescription treatment options that ensure timely, safe and effective healthcare solutions tailored to your needs.

Phlo Connect transforms healthcare infrastructure with seamless integration for clinicians and patients, digitising prescriptions and offering hassle-free delivery.

From medication to comprehensive healthcare solutions, Phlo is dedicated to excellence. Join us in shaping the future of healthcare, where accessibility, innovation and patient-centric care come first.

Phlo

Geschreven door het bedrijf

Where innovation and expertise converge to revolutionise your healthcare experience.
Phlo delivers NHS and private prescriptions to your door, hassle-free, at the click of a button.

Looking for a new kind of pharmacy?

Phlo - Digital Pharmacy has been built for you.

Phlo - Digital Pharmacy has been built for you.
Your pharmacy, on your phone, delivering to your door.

Contactgegevens

4,2

Goed

TrustScore 4 uit 5

6K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 78% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,2

Alle reviews

(6.204)

30 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

One of the best!

Clear and easy to understand method of keeping medication requirements in order.
Very good customer care team contactable by phone.
Wish my GP would read notes I add to requests, but that's not up to Phlo.
Have been using Phlo for years and extremely happy with the service which I receive.

3 december 2024
Beoordeeld met 5 van de 5 sterren

Fantastic service

Fantastic service from ordering repeat prescriptions easily (by responding to timely reminders when it’s time to order again) until the order arrives at the house - with plenty of updates along the way! I feel well looked after and gladly recommended this service to others.

4 december 2024
Beoordeeld met 5 van de 5 sterren

Reliable

Reliable

I've been buying Mounjaro from this pharmacy for half a year at this point. A very reliable service. Quick approvals yet solid support. Unlike numan.com they have transparent pricing and I generally got my medication in 2-5 days.

1 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Very poor customer service. Really disappointed

It’s really disappointing that my pen seems to have stuck and I cannot use the last dose! I’ve messaged Michelle and sent photos as well as tried the troubleshooting options but to no avail. After about 20 emails and a missed dose, I’m advised to contact the manufacturer next week. My contract is with your company and it’s for you to correct.
As the product has failed it’s for you to rectify.

30 november 2024
Review zonder uitnodiging
Logo Phlo

Antwoord van Phlo

Hi Yvonne,

Thank you for your feedback and we’re sorry to hear about your experience.

As part of our due diligence process, we are required to involve the manufacturer, Eli Lilly, to investigate any issues with their pens. This is to ensure a thorough assessment is carried out, as most reported issues are due to user error rather than a fault with the pen itself.

While we don’t manufacture the pens, we take responsibility for dispensing them and supporting our patients through such situations.

We’re closely monitoring this investigation and will be in touch with the outcome. Eli Lilly will provide a detailed closure letter explaining what went wrong, and we will do everything we can to assist you further if needed.

Thank you for your patience and understanding as we work to resolve this. If you have any further concerns, please feel free to reach out to our team.

Beoordeeld met 1 van de 5 sterren

Sent drugs not needed

For the second time I have been sent drugs I did not order as I have more than enough of them

Whatever system you referred to in your reply I know nothing of. However as a person on a repeat prescription using your order system I try to order only what I need on the repeat as I’m done case I gave more than the months supply for a particular item. I repeat again I’ve not requested a particular item on two occasions and sent that to the GP to sanction. Are you saying the GP add the items I’ve not requested. I’d check your system before accusing others of ignorance

29 november 2024
Logo Phlo

Antwoord van Phlo

Hi Donald,

Thank you for sharing your feedback. To clarify, Phlo dispenses medications based on prescriptions provided by your GP. In this instance, your order was processed after we received confirmation from yourself as you do not use our auto-order functionality.

If there are items you no longer need, we recommend contacting your GP to request they be removed from your repeat prescription list.

If there’s anything else we can assist you with, please feel free to reach out to our team.

Beoordeeld met 5 van de 5 sterren

The service is perfect…

I have been enjoying the perfect service. I feel very comfortable and confident that my medication will be delivered at the expected date and time

28 november 2024
Beoordeeld met 4 van de 5 sterren

as usual

as usual, as always, when i was in my former temporary address and now at the address i am at living now in hopefully always home; your Phlo work and efforts were very good, and i really appreciate this, though, some problems emerged, i am on universal credit and less able to get back in the workplace; and i got free prescriptions and i asked for free deliver 2- 4 days, yet, the prescription came sooner in time, and no note that delivery is complete on email app using Phlo portal - and charging me for second delivery using fast-track ydg i had never asked for this, so - so protect my nhs login which i hope i have, unable to use new mobile phone at this time for mobile with another number not working, i hope to go into my Phlo account using my older account with you, and being free of what some old stuff i want to be able to go to nhs login yet unable to get new code which is on old mobile, such a nuisance, not your fautl and otherwise you have been very good

28 november 2024

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