Wellis® Hot Tub & Swim Spa Manufacturer Reviews 829

Antwoord van Wellis® Hot Tub & Swim Spa Manufacturer

3 mrt 2026

Beste klant,

Bedankt voor uw bericht. Het spijt ons te horen dat u dit probleem ervaart.

Om uw situatie grondig te kunnen onderzoeken, verzoeken wij u vriendelijk om een melding te maken via ons online formulier:
🔧 https://wellis.uk/problem-and-error-reporting

Ons Aftercare-team zal uw aanvraag zo snel mogelijk bekijken en contact met u opnemen om dit verder op te lossen.

Alvast bedankt voor uw medewerking.

Met vriendelijke groet,
Wellis Klantenservice

Antwoord van Wellis® Hot Tub & Swim Spa Manufacturer

17 nov 2025

Dear Henk,

Thank you for sharing your experience with us, and we’re truly sorry to hear about the issues you’re facing with the smart step. We’re glad the technical problems were resolved after the last repair, but we certainly want to take a closer look at the black spots you’ve mentioned.

To help our Aftercare Team investigate this properly, please report the issue using the form below:
🔧 https://wellis.com/problem-and-error-reporting/

Once submitted, our technicians will review your case and get back to you with the next steps as quickly as possible.

Thank you for bringing this to our attention — we're here to help!
- Wellis Customer Service

Beste Henk,

Bedankt dat u uw ervaring met ons deelt. Het spijt ons oprecht te horen dat u problemen ondervindt met de smart step. We zijn blij dat de technische problemen na de laatste reparatie zijn opgelost, maar we willen de zwarte vlekken die u noemt graag verder onderzoeken.

Om ons Aftercare-team dit probleem goed te laten beoordelen, verzoeken wij u vriendelijk het volgende formulier in te vullen:
🔧 https://wellis.com/problem-and-error-reporting/

Na het indienen zal ons technisch team uw melding bekijken en zo snel mogelijk contact met u opnemen over de vervolgstappen.

Dank u wel dat u ons hiervan op de hoogte heeft gebracht — wij staan klaar om u te helpen!

Antwoord van Wellis® Hot Tub & Swim Spa Manufacturer

19 mei 2025

Dear Wim,

Thank you for taking time to share your feedback.
We are truly sorry to hear that you are unhappy with the WIFI installation of your our hot tub and the issues ongoing since with the fountains and the bluetooth. We understand how frustrating it can be as this is not the level of quality one would expect from a high-end product.

The quickest way to sort out your problem is to report your case to our aftercare support team at https://wellis.com/problem-and-error-reporting/ Please fill in the form and our team at Wellis HQ will promptly follow up your case with a ticket number and offer you a resolution. Once again, we apologise for the delay and any inconvenience this may have caused.

Your feedback is valuable, and we are continuously working to enhance our service and avoid such issues in the future.

Kind regards,
Wellis Customer Services

Antwoord van Wellis® Hot Tub & Swim Spa Manufacturer

25 jun 2024

Dear Eric, thank you so much for your excellent feedback on our spa. We are thrilled that you are satisfied with both service and the product.

Antwoord van Wellis® Hot Tub & Swim Spa Manufacturer

27 feb 2024

Hi Albert, thanks for your great review on our product.

Antwoord van Wellis® Hot Tub & Swim Spa Manufacturer

27 feb 2024

Dear Olav, thank you for sharing your 5-star feedback.

Antwoord van Wellis® Hot Tub & Swim Spa Manufacturer

1 feb 2024

Hi Pieter, Thank you very much for sharing your experiences with Wellis. Enjoy your hot tub for years to come.

Antwoord van Wellis® Hot Tub & Swim Spa Manufacturer

27 nov 2023

Thank you for Remco to sharing your experience. Enjoy your spa for years to come.

Antwoord van Wellis® Hot Tub & Swim Spa Manufacturer

28 sep 2023

Dear Theo, thank you very much for your feedback on the broken part change and services provided by VDK Spa. Enjoy your Palermo hot tub for years to come.

Antwoord van Wellis® Hot Tub & Swim Spa Manufacturer

18 jan 2023

Dear Ralph, thank you so much for your fantastic review on our Pluto hot tub. We are delighted that you've had a very positive customer experience in Belgium. Enjoy your Pluto for years to come.

Antwoord van Wellis® Hot Tub & Swim Spa Manufacturer

2 okt 2020

Dear John, thank you very much for your review in Dutch. After translating it we discovered your problem was with the delays on your order. We are really sorry for this situation caused by the worldwide epidemic which is effecting the whole spa industry at the moment. Some of our parts are arriving from the US and deliveries are unpredictable with long delays. We cannot allow hot tubs leave the manufacturing plant without passing quality control. We can assure you your order will be with you as soon as possible or hopefully all is sorted by now. If not, please get in touch with your dealer or with us for a status update at contact@wellisuk.co.uk. Thank you.

Antwoord van Wellis® Hot Tub & Swim Spa Manufacturer

10 jul 2020

Dear Vicky, unfortunately due to Covid-19 our suppliers eg. the acrylic supplier from the US is being very late with shipments. This is the reason we cannot make our Spas as fast as we would normally. We do sincerely apologise for the delay. It is out of our character, in regular times our delivery times are always spot on. We do ask for your kind patience in these pressing times. If you have any questions please get in touch with us at contact@wellisuk.co.uk