Kamil saved the day! My order was late and I was panicking, it turns out I made a huge mistake with my order and Kamil was extremely helpful, I cannot thank him enough. He was professional and insight... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I want to start off by saying that I am a regular customer, and this is simply because the service is splendid. Delivery is super quick and timely, and the customer service is excellent. I had a mixu... Toon meer
Bedrijf heeft geantwoord
I accidentally ordered + contact lenses instead of - (note: make sure you keep scrolling when you’re choosing the product to confirm you got the right one!) and customer service was great regarding th... Toon meer
Bedrijf heeft geantwoord
I had an issue getting my contact lenses locally (still waiting after having paid for them in February!) & upon coming across WeLoveLenses online I have nothing but praise! My contacts needed to be or... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
About WeLoveLenses WeLoveLenses.com is a European online retailer specialising in contact lenses from the world’s leading manufacturers, including Johnson & Johnson, Alcon, and Bausch & Lomb. We supply a wide range of daily, monthly, and toric contact lenses, all sourced directly from authorised distributors to ensure 100% genuine and high-quality products. Our focus is simple — make buying contact lenses online easy, reliable, and affordable. With a well-stocked warehouse and efficient order processing, we are able to dispatch most orders quickly and deliver across Europe using trusted shipping partners. We understand how important it is to receive your lenses on time, which is why we prioritise availability, fast dispatch, and clear communication throughout the order process. For products that are temporarily out of stock, we keep customers informed and work to dispatch as soon as possible. In addition to competitive pricing, we offer a smooth shopping experience with responsive customer support and a straightforward returns process. Our goal is to ensure you can reorder your lenses with confidence, every time. Whether you wear daily disposables or more specialised lenses, WeLoveLenses is committed to providing a dependable service trusted by customers across Europe.
Why Choose WeLoveLenses
Geschreven door het bedrijf
- Great Prices, Even for 1 Box
- Competitive prices on branded contact lenses, even when ordering a single box — no need to buy in bulk to save.
- Fast & Flexible Delivery
- Choose between free Registered Mail or fast, reliable DHL delivery across Europe — depending on what suits you best.
- 100% Genuine Contact Lenses
- All lenses are original and sourced directly from leading manufacturers, ensuring quality, safety, and peace of mind.
- Reliable Availability
- We keep popular lenses in stock and clearly communicate dispatch times, so you always know when to expect your order.
Fast & Reliable Shipping
Free EU delivery with flexible shipping options
We offer reliable shipping across Europe to make sure you receive your contact lenses as quickly as possible.
Choose between free Registered Mail or upgrade to fast and secure DHL delivery, depending on your needs. Most in-stock orders are dispatched promptly from our warehouse, with clear communication throughout the process.
If an item is temporarily out of stock, we keep you informed and dispatch your order as soon as it becomes available.
Contactgegevens
Verenigde Staten
- info@welovelenses.com
- www.welovelenses.com
Contact Lenses, Fast Delivery
4,4
Uitstekend
2K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I just received the pack for one eye
I just received the pack for one eye, i miss the other one
11 maart 2026
Antwoord van WeLoveLenses
We’re very sorry to hear about this, Helena.
We replied to your message on 16.03 to confirm the missing item and to ask how you’d prefer us to resolve this unfortunate situation — either a refund or a resend. Unfortunately, we haven’t received your reply yet.
Just in case our previous message didn’t reach you, we’ve sent you another follow-up today.
As soon as we hear from you, we’ll resolve this for you right away.
Excellent fast service
5 februari 2026
Antwoord van WeLoveLenses
Hi Linda,
Thank you for the lovely feedback! 🌟
We’re really glad to hear everything was quick and smooth for you — that’s exactly what we aim for.
Hope to see you again soon at WeLoveLenses 😊
Quick order and accurate like always.
Quick order and accurate like always.
4 years ordering without any issue
20 januari 2026
Antwoord van WeLoveLenses
Thank you so much, Iakovos! We really appreciate your continued trust over the past 4 years. We're glad to hear your orders are always quick and accurate. Your support means a lot to us!
Very satisfied with the quick service…
Very satisfied with the quick service that they offer,and to reorder very fast as well.
Highly recommend
29 januari 2026
Antwoord van WeLoveLenses
Hi Susan,
Thank you very much for your kind review. We’re truly glad to hear that you were satisfied with the speed and quality of our service. Knowing that reordering was smooth and efficient for you means a lot to us.
We appreciate your recommendation and your trust. It’s a pleasure to serve you, and we look forward to assisting you again.
Delayed delivery, no updates
I ordered my lenses over 2 weeks ago and they still have not arrived. There has been no communication or update to let me know when I might be able to expect them.
28 januari 2026
Antwoord van WeLoveLenses
Thank you again for your message, and for your patience while waiting.
Your lenses were listed as “Available on backorder | Dispatch within 10 business days,” which means they’re sourced directly from the manufacturer before shipping. We’re currently still within that timeframe, and we’re checking with the supplier to confirm the exact dispatch date for you now. You’ll receive an update from us shortly by email.
For the future, we also offer Smart Refill, our subscription option that automatically schedules your next orders in advance. It allows us to reserve your lenses with the manufacturer ahead of time so they’re ready to ship when you need them, helping avoid waits like this and keeping your supply seamless.
If you’d rather not wait for this order, we can of course arrange a full refund right away. Just let us know your preference and we’ll take care of it immediately.
Antwoord van WeLoveLenses
Thank you so much, Charlene! We truly appreciate your continued trust over the years. It means a lot to us. We’re happy to hear you’re satisfied, and we look forward to serving you again soon!
Antwoord van WeLoveLenses
Hello Ruth,
Thank you for your feedback!
We’re glad to hear that your order was sent promptly and reached you within just a few days. We truly appreciate you taking the time to share your experience.
Solutions Based Company!
My original order was delayed due to lots of factors, holiday timing, shipping and untlimately suppliers wer out of stock.
Kamil Ostolski helped me and he was the best. He emailed me back promptly with realistic expectations and gave me so many solutions to my issue.
In the end we came to the conclusion that cancelling my contacts and ordering a different brand would be the quickest way forward (i needed my contacts asap - for obvious reasons). Those lenses came quickly and efficiently.
Even though my original order wasn't the smoothest, the way the team handled it was super cool, they fixed the issue and the 2nd go was seamless and it made me want to order from them again :)
To add, I had ordered from them prior to the above incident and it went super smooth. So I think the supplier issue was a very rare occurrence! 10/10
9 januari 2026
Antwoord van WeLoveLenses
Hello Marissa,
Thank you for your wonderful review! We’re sorry about the initial delay, but glad we could quickly find the best solution together. Kamil is very happy to know his support made a difference.
We’re delighted the replacement lenses arrived smoothly, and we truly appreciate your patience and trust. Thanks again for the 10/10 — we’re always here if you need anything!
Good service from ordering to delivery.
Very friendly people reply on inquiries you may have, and they answer very quickly. Easy to order, and you’ll have feedback on deliveries along the way.
24 december 2025
Antwoord van WeLoveLenses
Dear Berit,
Thank you so much for taking the time to share your experience! We’re really happy to hear everything went smoothly from ordering to delivery and that our team was able to assist you quickly.
It’s great to know you found the process easy and appreciated the delivery updates along the way. We truly value your feedback and look forward to helping you again in the future.
Antwoord van WeLoveLenses
Thank you so much for your kind words! We’re thrilled to hear you had an amazing experience with our service. Your feedback means a lot to us and motivates our team to keep delivering the best possible support.
My order never showed up
My order never showed up, but I'm still optimistic about their service for next time.
16 december 2025
Review zonder uitnodiging
Antwoord van WeLoveLenses
Hi Ivan,
Thank you for reaching out. We’ve checked our system and couldn’t find any order under your name. Could you please confirm your order number or the email address used during checkout?
For faster assistance, please contact us directly at info@welovelenses.com and we’ll be happy to help resolve this for you.
Antwoord van WeLoveLenses
Hi Sandra,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the quality of our products, competitive prices, and fast delivery. Your feedback means a lot to us and motivates our team to keep delivering the best service possible.
If you ever need assistance or have any questions, feel free to reach out—we’re always here to help!
Efficient service!!
28 november 2025
Antwoord van WeLoveLenses
Thank you so much, Chiara!
I’m really glad to hear you found the service efficient. Your feedback means a lot to us and we appreciate you taking the time to share it.
i have not received my order
i have not received my order, money deducted from acct and emailed and no reply
20 november 2025
Antwoord van WeLoveLenses
Hi Myra,
Thank you for your review. We’re sorry to hear about your concern, but we want to clarify a few important details. We have not received any messages from your email address, nor have we received any communication mentioning your order number.
According to our records, your order was placed on 20th November and successfully delivered by DHL Express on 24th November. If you’re still experiencing an issue, please reach out to us directly at info@welovelenses.com so we can assist you promptly.
Finally found the right lenses for me… Air Optix
Finally found the right lenses for me Air Optix lasted as long as it said. Efficient delivery too
4 augustus 2025
Review zonder uitnodiging
Antwoord van WeLoveLenses
Hi Jacky,
Thank you for sharing your experience! We’re so glad you found the right lenses and that Air Optix met your expectations. It’s great to hear our delivery was efficient too. If there’s anything we can do to make your next experience even better, please let us know—we’re always here to help!
You place the customer first.
You had what I wanted.
At the price I wanted
In the quantity I wanted
When I wanted.
Delivered with two days.
Securely packed.
Simply the best!
5 november 2025
Antwoord van WeLoveLenses
Dear Kenneth,
Thank you so much for your wonderful feedback! We’re thrilled to hear that we could meet your expectations in every way — from having the right product at the right price to delivering quickly and securely. Your satisfaction means the world to us, and we’re delighted you consider us “simply the best.”
We look forward to serving you again soon!
Warm regards,
The WeLoveLenses Team
Antwoord van WeLoveLenses
We’re sorry to hear about your experience and truly apologize for any inconvenience caused. As a loyal, returning customer, your satisfaction means a great deal to us. We’ve reached out to you directly to request a few more details so we can investigate further. Once we receive that information, we’ll be able to assist you promptly.
Super Fast shipping and great…
Super Fast shipping and great availability of the product.
26 september 2025
Antwoord van WeLoveLenses
Thank you so much for your kind words ⭐ We’re delighted to hear you had a great experience with us!
I was on holiday and forgot to take…
I was on holiday and forgot to take enough lenses to Menorca, so ordered additional through your website, frankly not hoping for the best as they had to be sent from Malta to Majorca to Menorca, and then to my hotel. I really wasn't expecting to receive them, but did, on time and when expected.
23 september 2025
Antwoord van WeLoveLenses
Thank you so much for sharing your experience! 🌴 We’re really happy to hear your lenses reached you on time — especially with such a tricky delivery route! We always do our best to ensure our customers get what they need, wherever they are. Hope you had a wonderful holiday in Menorca, and we look forward to serving you again soon!
great service
25 september 2025
Antwoord van WeLoveLenses
Thank you so much for your kind words ⭐ We’re delighted to hear you had a great experience with us!
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