West Motors 

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Beckenham Branch…Do not use these cowboys they gave me my car back after a JLR recall on the steering rack, they never did the tracking as you are supposed to do and left bolts on the drivers front wh... Toon meer

Beoordeeld met 1 van de 5 sterren

Beckenham branch Assured that my car would be cared for whilst in their garage, I was in no doubt that this would be the case, how wrong could I be. After handing over £3000 for the necessary work... Toon meer

Beoordeeld met 5 van de 5 sterren

Salim was my sales representative and he has done an amazing job talking me through getting my first car. Smooth process haven't felt pressured into anything and everything was explained clearly. Woul... Toon meer

Beoordeeld met 5 van de 5 sterren

Nothing was too much trouble for this company from the minute we arrived without an appointment to when we collected the car a few days later. Muanis kept us informed of the progress with the... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Verkoper van tweedehands auto's

Geschreven door het bedrijf

At West Motors we stock a wide range of nearly new and used cars to suit all budgets and lifestyles. No matter what type of car you’re looking for, we’re bound to have the right one for you. We hold over 100 second-hand cars in stock at our dealership located in Uxbridge, West London, which you can explore in person or online. So that we can offer a variety of makes and models, we update our stock list regularly; if you can’t see what you’re looking for, then give us a call and we can help you by sourcing the car you require. No matter what your budget, we aim to cater for your needs. We are extremely proud to be part of the AA Dealer Promise - our joint commitment to providing Gold Standard customer service across the board - just one of the many reasons our customers keep coming back to us.


Contactgegevens

Alle reviews

(198)

13 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent service and very friendly

Excellent service and very friendly.
Everything was made very clear!
Thank you salim!

29 november 2024
Review zonder uitnodiging
Logo West Motors

Antwoord van West Motors

Hi,

Thank you for taking the time to review us. We really appreciate your feedback and hope you are enjoying your new car. Please don’t forget to recommend us to friends and family for a chance to win £50 as a referral fee.

Beoordeeld met 5 van de 5 sterren

West Motors Bromley - Simply The Best

I highly recommend West Motors, Bromley, especially Rob, whose professionalism and attention to detail was second to none.
West Motors delivered the car from Bromley to Wales and their driver took time out to explain how it works for which I was very grateful.
Their after sales service was excellent too, nothing was too much trouble.

21 november 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Do not buy from this dealership

Do not buy from this dealership. The staff are very rude and the dealers do not sale products in good faith at all. They fraudulently sale products to profit them selves and trick you into financing 36 months warranty packages from a company called Warranty first and you end up paying interest on the warranty.

I had this experience when I bought a car from this dealer in April 2024 and the car flooded in September 2024. Insurance paid the full value of the car, however both West Motors and Warranty First refused to refund the 36Month warranty they had charged me for £1600 which i only used for 4 months. They tricked me into a loss.

11 oktober 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

AWFUL CUSTOMER AFTERSALES SERVICE

Awful customer service! I bought a car from West Motors a year ago and also purchased a deal for 3 annual minor services plus a 3-year warranty. Trying to book the car in for the first of these services has taken weeks! And then when they apparently carried it out, they gave me no paperwork and took three times as long as they said it would take. Repeated calls to ask for the paperwork have been either unanswered or met with rude salespeople who then still do not send the paperwork. DONT BUY A CAR FROM THESE PEOPLE, and CERTAINLY don't buy an expensive warranty and service plan!

3 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing service

Great customer service. Explained everything in detail to make sure that I got the best service possible.
Highly recommend Salim as he provided the best possible service.

1 oktober 2024
Review zonder uitnodiging
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Antwoord van West Motors

Hi Miski,

Thank you for taking the time to review us. We really appreciate your feedback and hope you are enjoying your new car. Please don’t forget to recommend us to friends and family for a chance to win £50 as a referral fee.

Beoordeeld met 3 van de 5 sterren

Not Great but not bad!

Served by Salim, extremely helpful. Unfortunately we waited longer than expected but Salim's service after help make up for it.

Update:
I had to send off for my own logbook after a few months of owning the car as the DVLA never received any documentation.

The car had a faulty 12v battery that I had to get replace but West Motors covered It.

The right speaker grill on the door was broken and was told that the part is being ordered. They have reimbursed me and the part is being fitted on the 6th of November.

I received the logbook for a completely wrong vehicle which I returned back to West Motors who told me that they were going to deal with it. I have received two PCNs for this vehicle and the DVLA has not received the V5C that I sent back to the dealership but my name has now been removed after an investigation with DVLA.

29 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thoroughly recommend West Motors

Thoroughly recommend West Motors. No Hard sell , you can browse the cars at your leisure and test drive.
Great range of cars to view in quiet surroundings.
All the staff are friendly and approachable.
Kal was patient and kind with great after care too.
Will recommend West Motors to anyone looking for a used car.
Thank you.

22 september 2024
Review zonder uitnodiging
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Antwoord van West Motors

Hi Kam,

Thank you for taking the time to review us. We really appreciate your feedback and hope you are enjoying your new car. Please don’t forget to recommend us to friends and family for a chance to win £50 as a referral fee.

Beoordeeld met 5 van de 5 sterren

Good service from Salim

29 september 2024
Review zonder uitnodiging
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Antwoord van West Motors

Hi Truong,

Thank you for taking the time to review us. We really appreciate your feedback and hope you are enjoying your new car. Please don’t forget to recommend us to friends and family for a chance to win £50 as a referral fee.

Beoordeeld met 5 van de 5 sterren

Very good service from Salim

Very good service from Salim

29 september 2024
Review zonder uitnodiging
Logo West Motors

Antwoord van West Motors

Hi,

Thank you for taking the time to review us. We really appreciate your feedback and hope you are enjoying your new car. Please don’t forget to recommend us to friends and family for a chance to win £50 as a referral fee.

Beoordeeld met 5 van de 5 sterren

Dealing is good

Dealing is good

27 september 2024
Review zonder uitnodiging
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Antwoord van West Motors

Hi Sandeep,

Thank you for taking the time to review us. We really appreciate your feedback and hope you are enjoying your new car. Please don’t forget to recommend us to friends and family for a chance to win £50 as a referral fee.

Beoordeeld met 5 van de 5 sterren

Salim provided a great experience and…

Salim provided a great experience and was very professional throughout.

23 september 2024
Review zonder uitnodiging
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Antwoord van West Motors

Hi Aakash,

Thank you for taking the time to review us. We really appreciate your feedback and hope you are enjoying your new car. Please don’t forget to recommend us to friends and family for a chance to win £50 as a referral fee.

Beoordeeld met 5 van de 5 sterren

I recently purchased an SVR from Salim

I recently purchased an SVR from Salim, and the entire experience was exceptional. From the very beginning, the process was smooth, with every step clearly explained and handled professionally. Salim's communication was top-notch – he was always available to answer any questions, and his responses were prompt and informative. It felt like he genuinely cared about making sure I was comfortable with the purchase. Overall, it was a seamless and stress-free transaction, and I couldn't be happier with both the service and the vehicle

7 september 2024
Review zonder uitnodiging
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Antwoord van West Motors

Hi Vith,

Thank you for taking the time to review us. We really appreciate your feedback and hope you are enjoying your new car. Please don’t forget to recommend us to friends and family for a chance to win £50 as a referral fee.

Beoordeeld met 5 van de 5 sterren

Salim is Excellent

My experience with at west motors was excellent. The dealership has excellent cars to offer. Salim was very knowledgeable with his finance knowledge making it very easy for me to make my purchase. Highly recommend West motors.

14 september 2024
Review zonder uitnodiging
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Antwoord van West Motors

Hi Dany,

Thank you for taking the time to review us. We really appreciate your feedback and hope you are enjoying your new car. Please don’t forget to recommend us to friends and family for a chance to win £50 as a referral fee.

Beoordeeld met 5 van de 5 sterren

Salims great customer service

I’d highly recommend this place, Salims customer service was great he made sure I was happy with the car before leaving. He will definitely be seeing me again for future vehicles 👍

11 september 2024
Review zonder uitnodiging
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Antwoord van West Motors

Hi Haider,

Thank you for taking the time to review us. We really appreciate your feedback and hope you are enjoying your new car. Please don’t forget to recommend us to friends and family for a chance to win £50 as a referral fee.

Beoordeeld met 5 van de 5 sterren

I couldn’t have received any better…

I couldn’t have received any better service. Salim was extremely helpful as well as patient. I will most definitely be returning to West Motors because of him.

14 september 2024
Review zonder uitnodiging
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Antwoord van West Motors

Hi Yasin,

Thank you for taking the time to review us. We really appreciate your feedback and hope you are enjoying your new car. Please don’t forget to recommend us to friends and family for a chance to win £50 as a referral fee.

Beoordeeld met 5 van de 5 sterren

I am very please with the service I…

I am very please with the service I received at west motors today. The whole process was excellent very friend, quick and good prices Atwell. I would highly recommend Salim as an excellent salesman he is very professional and helped me get a good finance deal.

16 september 2024
Review zonder uitnodiging
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Antwoord van West Motors

Hi Nam,

Thank you for taking the time to review us. We really appreciate your feedback and hope you are enjoying your new car. Please don’t forget to recommend us to friends and family for a chance to win £50 as a referral fee.

Beoordeeld met 5 van de 5 sterren

BMW 3 Series

Salim was my sales rep, he was very professional and friendly and was very knowledgable about the vehicles and the particular one I was interested in. Would highly recommend to anyone looking to purchase a new vehicle. 10/10

14 september 2024
Review zonder uitnodiging
Logo West Motors

Antwoord van West Motors

Hi Lewis,

Thank you for taking the time to review us. We really appreciate your feedback and hope you are enjoying your new car. Please don’t forget to recommend us to friends and family for a chance to win £50 as a referral fee.

Beoordeeld met 5 van de 5 sterren

Good service

Good service, sound and clear

7 september 2024
Review zonder uitnodiging
Logo West Motors

Antwoord van West Motors

Hi Kavi,

Thank you for taking the time to review us. We really appreciate your feedback and hope you are enjoying your new car. Please don’t forget to recommend us to friends and family for a chance to win £50 as a referral fee.

Beoordeeld met 5 van de 5 sterren

Great overall experience

Great overall experience. Thank you to Roshan for making it a smooth and easy process.

7 september 2024
Review zonder uitnodiging
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Antwoord van West Motors

Hi Jacob,

Thank you for taking the time to review us. We really appreciate your feedback and hope you are enjoying your new car. Please don’t forget to recommend us to friends and family for a chance to win £50 as a referral fee.

Beoordeeld met 5 van de 5 sterren

Friendly and helpful staff

Friendly and helpful staff

7 september 2024
Review zonder uitnodiging
Logo West Motors

Antwoord van West Motors

Hi Alex,

Thank you for taking the time to review us. We really appreciate your feedback and hope you are enjoying your new car. Please don’t forget to recommend us to friends and family for a chance to win £50 as a referral fee.

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