westernalliancebancorporation.com Reviews 

Western Alliance makes it very difficult to close an account. I had a high-yield savings account and wanted it closed. But I couldn't because my one linked external account was no longer active, and the remaining balance can only be returned via a transfer to a linked external account. Unfortunately, you're only allowed to have one external linked account. To change that one linked external account would require a tedious process requiring signing a form and written proof for both the old and new linked external accounts. I've had accounts with over a dozen banks in the past but have never experience such terrible service.

I needed to relink my Western Alliance account to a new external bank account, and the experience was far more difficult than it should have been. What should have been a simple update turned into a drawn-out process full of unnecessary paperwork and back-and-forth.
For a bank, this kind of basic account maintenance should be simple and seamless. Instead, it felt outdated and needlessly bureaucratic. I had to supply documentation as if it wasn't my money. I'd expect better from an institution handling people's finances. Terrible customer experience.

Western Alliance Bank has always been good about helping me with any issues or need help with. I'm not losing money like I did with chase, the bank has decent security to combat hackers. They do close during the weekend and don't have atms but that to me just increases my security for my accounts. You can use another atm location where ever you go if need be and you'll see that other banks will charge $s to do so. At WAB the people are friendly and help when you need help. They don't nickel and dime you at WAB. That's where other banks fail they charge you for everything, don't help when you actually need it like an unforseen problem, no perks, too many policies that don't help others.

Moises Mota is an incredible business banker and business partner. He communicates clearly, follows up, and does the things that he says he’s going to do. He’s also a great connector who thinks outside the box to help meet your needs…even if it’s a need his company can’t meet, he knows people who can. He genuinely wants to help you succeed. I can’t reccomend him enough!

When I tried to link my local bank with Western Alliance Bank I was ignored for the first two months even after sending multiple messages. In the 3rd and 4th month they repeatedly verified my identity even though I had been a customer for over a year. I had no access to my funds for over 4 months and could not close the account until the link was confirmed.

The most return for your safe no risk investment , FDIC insured , I’ve been with this bank for some time , not too complicated , good return , 4.3% , better then many , great customer service , friendly , if you’re investing in a high yield savings account I highly recommend Western Alliance Bank

On August 1, I attempted to make a withdrawal from my Western Alliance account. Before I initiated the withdrawal, I noticed that the account number that was supposed to be my connected funding account was unfamiliar to me. I use the Western Alliance website to try to update that account information. After I confirmed that this is what I wanted, Western Alliance’s website informed me that this would now take up to 30 days. There was no way for me to know this ahead of time, and there was no way for me to cancel it once I had confirmed this. I called their customer service phone number and they told me, for the very first time, that the bank I used as my 'funding account' actually uses placeholder account numbers. This means that the account number that I see in my western alliance login dashboard will not match my actual bank account number. This was never explained to me before this conversation. The customer service rep assured me that the account is still connected is still active and that it will withdrawal will be processed as usual.

Today it is August 8. **I have been locked out of my account. My account has been completely frozen. **This is causing permanent damage to the operations of my business. My business is unable to pay our vendors. That has brought our entire operation to a screeching halt.

RUN. DO NOT TRUST WESTERN ALLIANCE WITH YOUR MONEY. THEY LOCKED ME OUT OF A 6-FIGURE ACCOUNT FOR NO FAULT OF MY OWN, WITH NO CLEAR PATH TO REMEDY THE SITUATION.