I don't often take the time to write reviews but I was so delighted with the outstanding customer service I received from Steph and Dave I felt compelled to do so. I had a mechanical problem with the... Toon meer
Locatie
Wijzig locatieGO Outdoors, Coventry Business Park, CV5 6RN Coventry, England, GB
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Lees wat reviewers zeggen
Step too step video on how too build your bike I also liked when you phone it was so easy too speak and understand a member of the team at wheelbase did find the online buying of the bike a bit stress... Toon meer
Today I have received excellent customer service and advice regarding purchasing an E Bike fom this company. Thank you Arron, always pleasant to receive such good customer service 😊
Arrived all in order and when needed help was given it politely and promptly .
Bedrijfsgegevens
Over Wheelbase - Coventry
Geschreven door het bedrijf
Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Focus, Whyte, Yeti and Frog to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.
Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.
We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.
Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.
Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the 3 Valley Challenge in June, our Tour de Staveley in July and the Wheelbase Spring Classic in March. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.
Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.
Contact us via Customer CareContactgegevens
GO Outdoors, Coventry Business Park, CV5 6RN, Coventry, England, Verenigd Koninkrijk
- 0247 710 2333
4,3
Uitstekend
11 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 30% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fairly straightforward transaction…
Fairly straightforward transaction wheels and tyres ..stunning!!
22 februari 2026
Review zonder uitnodiging
Excellent customer service, thank you 🙂
Today I have received excellent customer service and advice regarding purchasing an E Bike fom this company.
Thank you Arron, always pleasant to receive such good customer service 😊
29 juli 2024
Review zonder uitnodiging
Excellent service throughout
Clear product information and choice. Excellent product (windproof cycling jacket). Quick delivery.
2 april 2024
Very disappointed with the range of…
Very disappointed with the range of women’s cycling clothing. Very little to choose from and no waterproof trousers. Also very expensive and not accessible to the average commuter cyclist.
30 januari 2024
Review zonder uitnodiging
Antwoord van Wheelbase - Coventry
Hi Beth,
Sorry we didn't meet your expectation, with a large range of womens clothing in store, we do try to keep every aspect covered, if we don't have something you need in stock, we are able to order it for delivery in just a few days.
Best regards
Wheelbase
A very positive customer experience.
I don't often take the time to write reviews but I was so delighted with the outstanding customer service I received from Steph and Dave I felt compelled to do so. I had a mechanical problem with the seat post on my bike which Steph resolved quickly and satisfactorily. Dave also offered to check and adjust the pressure on my suspension forks which he was under no obligation to do. All in all a very positive customer experience.
8 januari 2024
Review zonder uitnodiging
Helpful and professional
13 september 2023
Step too step video on how too build…
Step too step video on how too build your bike I also liked when you phone it was so easy too speak and understand a member of the team at wheelbase did find the online buying of the bike a bit stressful..
4 september 2023
Store is too hot
Went into the store to pick up my bike after 6 week check. The store in on a mezzanine level in Go Outdoors. This level in the heat was way too much to bear. I had to send my 12 year old daughter and dog downstairs where it was cooler. I felt so sorry for the staff to have to work in that heat. So issues with the staff and my service but I doubt they can be that effective working in that heat. I won’t visit the store in hot days! Come on Wheelbase look after your staff and customers.
10 juni 2023
Review zonder uitnodiging
Antwoord van Wheelbase - Coventry
Hi Walter,
Thank you for taking the time to write this review,
The temperature will be back to normal very soon! the AC system in store has malfunctioned at the worse time possible!
Hope to see you in store soon.
Best regards
Wheelbase
Arrived all in order and when needed…
Arrived all in order and when needed help was given it politely and promptly .
27 augustus 2022
Very happy with this company would…
Very happy with this company would definitely recommend. A1. 👍
3 juli 2022
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