Wheelbase Reviews 

Wheels arrived very quickly, and quick response to email enquiry. Avery pleased so far.

I bought a set of ere research wheels. Brilliant price, expertly packaged, quick delivery. Wheelbase are superb, cannot recommend them highly enough.

Great customer service.

Ordered some headphones online & they arrived the next day (free delivery!) Then decided I’d prefer the newer version so ordered them & again they arrived the next day. When I returned the originals communication was great, and the refund was processed quickly

Item as described, reasonably priced and swiftly despatched.

Timely and efficient

The website was extremely easy to navigate and the delivery was very quick.

Very good and quick communication, item came the next day with royal mail.great service really pleased thanks.

Terrible.
Reponse you offered nothing,£250 credit,insult,i wrang about getting new ebike,PR carbon pro,guy said we have this have this bike here.cumbria.
I spoke to a guy,in the Kendal shop,
He said to me,we have the Amflow PR carbon,pro,£5400,wow i said great.
I got straight back, on the phone,i was so pleased,excited,jumping up and down,so happy,told 9 emtb guys i was getting this bike,1 in the group,had last years,model.
I was impressed with its performance.
I paid Wheelbase £2700,up front,to keep the bike,
I wasTold the bike would be, with them in Darlington shop,wed/thurs,that week.
So i waited until,Tue/ Wednesday,i wrang,asking if my bike was ready.
Went quite,no answer.
I wrang back on several occasions.
Eventually the cumbria shop guy come on,tells, me this PR PRO, was sold to someone else after i paid the £2700.
I was devastated,after complaining they offered £250 credit.
I was pissed off, the fact WHEELBASE took my £2700.
And sold to someone else, after i paid this money.
Attitude of the lads,after i complained.
The last idiot tried to shout,me down,when i said wanted my £2700 back,i call him big voice,told me it could take upto 10 days,to get my money back.
Honest dont touch them.

Norman Kennedy

Quick delivery and all items were as expected. Would use again

Great communication and bike very well packed.

Decent company

Great quality Airmatic mens shorts. YP has been looking for this brand and the price was much better than on other sites. Delivery was super fast, I will use Wheelbase again :)

absolutely awesome bottle ...plus postage was quick too

Very prompt delivery after a very helpful conversation with the shop.

Wheelbase is our local shop, but it's more than just a bike shop (they've got showers!?!) The staff love cycling and cyclists, they are incredibly helpful - and very patient.

We bought our gravel bikes from there and later our road bikes. Everyone was helpful, double-checked everything and made sure we were happy and understood the particulars of each bike.

The team own the shop and it shows.

Took my bike to Wheelbase Darlington, which I purchased it from originally. It had an error 504 on the display. Waited for 2 weeks to get it booked in, they phoned me to say they can't possibly find a fault with it without racking a massive bill up so it's in my interest that they just leave it. The replacement motor was just a year old with a receipt to prove it. I phoned back to make sure they understood it was covered by warranty but was assured it's in by interest because it could cost a fortune to work out what's wrong. Fast forward to today and I took it to a bike shop in Bishop Auckland and they have called to say it's fixed with a £20 charge, it just needed a fault code cleared. I don't think Wheelbase had even plugged it in.
My plan was to get it fixed and to sell it for a new Am.Flow, I won't be giving my local Wheelbase the business and that's for sure.

Felt rushed when picking bike up and the guy kinda put the bike down specifically the wheels when it started to make noise from front wheel

Product was fine. But got 4 emails asking me to review my experience. Too many emails.