Enormous thanks to Tom in the workshop at Darlington. Super helpful with sourcing me a set of replacement bolts for my son’s ebike in time for Ard Rock this weekend. Extremely helpful. Got the job don... Toon meer
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Lees wat reviewers zeggen
Order went smoothly with Wheelbase but let down on the delivery date which I waited in two days after tracking my bike purchase. It eventually arrived three days late.
We phoned Wheelbase about reserving a particular bike they had in stock. They were happy to reserve the bike for us whilst I waited for my Cycle2work letter, paid a refundable deposit. Sent them the... Toon meer
Bedrijf heeft geantwoord
I picked up a new Trek Checkpoint ALR4 from the Lakeland store recently and the whole experience was great. James helped finesse the final touches on the bike to fit and add a few accessories; he also... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Wheelbase
Geschreven door het bedrijf
Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Focus, Whyte, Yeti and Frog to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.
Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.
We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.
Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.
Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the 3 Valley Challenge in June, our Tour de Staveley in July and the Wheelbase Spring Classic in March. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.
Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.
Contact us via Customer CareContactgegevens
Mill Yard, LA8 9LR, Staveley, Verenigd Koninkrijk
- 01539821443
- Info@wheelbase.co.uk
- www.wheelbase.co.uk
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 27% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Bike is amazing
Bike is amazing, built and delivered exactly when they said it would be
Very fast
Very fast, always kept in the loop and a grate experience with good advice.
Bike was packaged very well set up and…
Bike was packaged very well set up and built very disappointed thare were no tubless valves with the bike

Antwoord van Wheelbase
Friendly company but could be a bit more proactive
They are friendly guys and knowledgeable. Bike came on time and well packaged. I had to follow up a few times to find out what was happening with my order. They didn’t seem too hungry for the sale.

Antwoord van Wheelbase
My husband previously bought a bike…
My husband previously bought a bike from this company about 4 years ago. He wants to buy another bike and has emailed twice with an enquiry about a particular bike. Twice they have not responded. Very disappointed considering our first experience. Business must be good if they are ignoring repeat business.

Antwoord van Wheelbase
Quick and efficient sales team
Quick and efficient sales team. Great communication. Professional service
excellent service
So easy to order from, Staff friendly and helpful, delivery so fast and on time
Great helpful staff
Great helpful staff, bike delivered in the best packed box I have ever seen, delivery very quick and the bike was set up perfectly
Thank you
Hassle to review
Great item and great price.
However I got my item next day despite not paying £4.95 for the privelige. Whilst this should not be a complaint I would say it is unfair to those who pay for it! Also I have been harassed 4 times to review them!!!!!!!!!!
So helpful and friendly!
I received my item the day after I’d…
I received my item the day after I’d placed the order, without having to pay extra for the service.
Very quick service
Great range
Great range. Very fast delivery too on my order. Keep an eye open for special offers.
Good deal on the product
Good deal on the product, easy to order and arrived on time if not ahead of schedule
Shorts ( fasthouse)
Correct description, size and shipping fast .
Only ordered shorts.
Called in on Saturday at the Lake…
Called in on Saturday at the Lake District shop with the intention of buying a bike the guy upstairs on the road bike section was very judgemental I asked a few questions about a certain brand of bike and he said their was no problems then went back on his words t admit their problems very cocky guy the chap with glasses on and shorts it’s a shame as I traveled 150 miles to this store horrible person change your attitude hope you read this I watched how you spoke to people too it was disgraceful you was choosing people’s bike for them ramming it at them you need this bike one poor lady looked at me and Said forget this I don’t want a bike being forced onto me and we walked out together behind each other would never return be careful folk I should hate buying a bike and having a warranty issue spoke to me like I was an idiot

Antwoord van Wheelbase
Fats and efficient service by friendly…
Fats and efficient service by friendly staff
How it should be done.
Very pleased with Wheelbase.co.uk. Fast dispatch and bike exceptionally well prepared and secured. It was first time for me using this store and I'm very nicely surprised. Bike came super secured in the box, no chance for any transit damage. All setup nicely, no need for me to do make any adjustments or tightening bolts, which happened with other major players in the industry. Highly recommended.
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