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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I ordered tubes and they never arrived. I reached out and they said have you inquired with usps. I needed their help to file a claim and they didn’t try to help or give me enough info to file an inq... Toon meer

Beoordeeld met 4 van de 5 sterren

Kar se tiče Wheelscience si zasluži oceno 5 zvedic, Odlična spletna stran, prijazna do uporabnika, strokovna. Skratka ena boljših kar sem jih kdaj obiskal. Razmerje cena kvaliteta je odlično. Moja... Toon meer

Beoordeeld met 5 van de 5 sterren

TPU Tubes - Have used these now for approx 250 miles. Installed the 26-32mm on a 19mm wide internal rim fitted with 28mm tyres. Straightforward to fit, put in a little air to get them into shape and t... Toon meer

Beoordeeld met 5 van de 5 sterren

Set of Cloud 32's MTB wheels arrived in pristine condition. Tubeless tyres snapped on with minimal effort. They have since taken a pounding on a very rough 100km Audax dirt ride, and a rugged 500km bi... Toon meer

Bedrijfsgegevens

  1. Fietsenwinkel
  2. Sportwinkel

Geschreven door het bedrijf

World class carbon wheels.


Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

260 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft nog niet op negatieve reviews gereageerd

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 4 van de 5 sterren

The only reason I gave 4 stars vs

The only reason I gave 4 stars vs. 5 was due to the fact that I was not informed when the wheels were shipped. I love the Elemental Wheelset and received great customer service when I contacted the company. I have recommended Wheelscience to others that want to upgrade.

25 november 2019
Review zonder uitnodiging
Logo Wheelscience

Antwoord van Wheelscience

Hi Brian, thanks for taking the time to give us this review. Yes, 100% agree shipment notification is something we are focussed on improving. Glad everything else went well.

Beoordeeld met 4 van de 5 sterren

ELEMENTAL 88-88MM-DISC WHEELSET

I purchased the ELEMENTAL 88-88MM-DISC WHEELSET. Great service and prompt responses received throughout. So far very happy with the wheels. Only problem was the front wheel was not true on arrival. A bike shop visit was needed.

17 november 2019
Review zonder uitnodiging
Logo Wheelscience

Antwoord van Wheelscience

Hi Leo, thanks for taking the time to write. That is a rare occurrence but can happen in transit. We would have gladly reimbursed you the cost of the visit to the bike shop.

Beoordeeld met 5 van de 5 sterren

Amazing set of wheels

Amazing set of wheels, myself and 3 friends bought a set each for Ironman Wales and we were all amazed by the performance. The wheels roll so smothly and the customer service has been amazing.

30 oktober 2019
Review zonder uitnodiging
Logo Wheelscience

Antwoord van Wheelscience

Thanks Will, you guys are great!

Beoordeeld met 5 van de 5 sterren

Excellent service

Wheels were shipped and received in excellent condition. Everything was included as advertised to get up and rolling in no time!
And they look freaking awesome! Thank you

24 oktober 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A true game changer in the carbon wheel market!

I was searching for a set of training and race wheels for my new TT bike and came across Wheel Science. The website offers a lot of information and pictures to get a great understanding of the science within their products. This helped me tremendously as I want to understand the data behind the design. The day the wheels arrived I was first impressed with the quality of the packing. The wheels were surrounded in a cloud of air via high end bubble wrap and secured tightly in the box. Once I pulled the wheels out my jaw dropped at how beautiful and lightweight they were. They arrived in perfect condition and included all the amenities to set them up. The finish of the carbon is impressive and once you experience your first mile on these hoops you’ll feel how special they truly are. Comparing them to my set of Zipp 808s I immediately could tell the difference with the Wheel Science wheels. Buttery smooth in the wind and easy to turn up the power and push them forward... they just respond with a spring to the pavement and you will fly! You will not be disappointed. What a game changer in a market full of hype and marketing, Wheel Science crushes the competition and at a price point that is truly remarkable!

26 september 2019
Review zonder uitnodiging
Logo Wheelscience

Antwoord van Wheelscience

Wow Todd, thanks so much for this feedback. We truly appreciate you taking the time to write this.

Beoordeeld met 1 van de 5 sterren

Let down by post sales customer service

Purchased a pair of Elemental in Aug 18. Within a month something within the carbon wheel broke. Reason was the injection moulding part broke off. Rear wheel was replaced foc. Impressive service.
After a year of riding, the wheel became very loud and rough. Email some pictures and video and it was harder to get a response this time. Just cited its normal wear and tear and just to get it service at a local bike shop. No information of what specs of bearing to get whatsoever.
Despite the website showing:
Hub bearings
Your bearing are sealed and will be maintenance free for 2 years under normal circumstances. Heavy off road usage, combined with excessive use of degreaser may impact this. Please do not use WD40 or similar anywhere near you hub bearings.

Disappointing customer service after you bought the wheels....
Just my personal opinion...

22 september 2019
Review zonder uitnodiging
Logo Wheelscience

Antwoord van Wheelscience

Hi Alex. Obviously, we are disappointed you felt the need to post this review, although on the positive side it certainly validates our statements that all reviews are independent and we have no control over them.
We would a like to address your points one at a time. Even though we are purely an online business, we set a very high standard for customer service; higher even than that you may expect of a physical bike store.
Your original issue in August of last year was actually a cosmetic problem. As I explained at that time the issue you found with your wheel was due to a small resin plug used to cosmetically address the hole left in the rim following removal of the internal molding bag. This plug had come loose. There was no structural issue in any way that would have affected the wheel. As a result of you reporting this, we have changed the process by which the wheel is finally finished and resolved the cosmetic problem.
As you correctly state, we replaced your wheel immediately, so now you have two perfectly rideable wheels. Our commitment to customer satisfaction was clearly demonstrated during this process.
In terms of the corroded bearing you now have, your original email dated 16th September is below:

Hi Peter,
My wheels started having very loud noise when I rode last Sunday.
I attach here the photo and a video of the noise.
What should I do?

I replied 17th September as below:

Hi Alex,
its looks like your bearings have come into contact with some water or other corrosive substance.
A bike shop will be able to swap the bearing out for you no problem. Have you ever used WD40 or
a similar thin lubricant on the hubs or near them?
Peter

You then replied as below on the 18th September:

Hi Peter,
I had never use any lubricant near the hubs. I seldom ride in rain as well for less than 5 times.


My assumption was that my advice to go to a bike shop would be heeded. Note that all our hubs use standard size bearings carried by all bike shops and it would have been a very simple fix. I did not think a reply was required to this email, obviously you felt it was, and that was my error.

You then replied on the 21st September (a Saturday) at 9:49am with the below:

Hi Peter,
what kind of customer service is this?
I had to send a email in 2 times to get a response.
Then the email just went dead...
on the website, its listed as 2 years warranty under normal use.
After I described the problem, you guys just went quite.
Very disappointing despite always getting emails on how reliable the wheel is....
Regards
Alex Yeo Kok Siong


I replied to that email at 10:01am, being 12 minutes later:

Hi Alex,
Sorry for not coming back again. In my original reply I specified the issue is one of corrosion on the
bearings, which is a wear and tear problem not a wheel quality issue. The fix is very simple, swap in
a new bearing. Any bike shop can do that for you at very low cost.
I was not expecting to reply again as I thought I had indicated all this previously. If I was not clear
enough then I apologise.
Regards
Peter


I am sorry you feel we have failed you and that failure is deserving of 1-star review. However, as you say you are perfectly entitled to your view. For future reference please note that as you ride outside in Singapore a great deal, you should be aware that sweat is incredibly corrosive and care must be taken in ensure it is not allowed prolonged access to any mechanical parts on your bike.



Beoordeeld met 4 van de 5 sterren

Good looking, light, and a good price

Product appears to be as advertised. The wheels look good, are very light, and at a good price. I only have 100km on the wheelset, so I can't speak to the durability, but they ride nicely. The wheels were made and shipped very quickly, but I never received a tracking number, in spite of one promised by the website.

2 september 2019
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Nice wheels

Nice wheels, were 500g lighter than the Mavic Allroad my bike came with. Roll well, make the ride much smoother. Faster on the flats and climbing is easier. Only niggle is the stated weights are for rim brake not disc.

17 augustus 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

38mm Elemental Wheelset

I've ridden about 500km so far and they're great. They roll really well, they're quick and not unduly effected by cross winds - and they look great too!

12 augustus 2019
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

After a couple of minor glitches,I got…

After a couple of minor glitches,I got my wheels and have them mounted. Peter did an awesome job. The wheels are solid and roll really well. Going from a 24mm great aluminum set, to the carbon 38mm set, I thought that I would lose a little acceleration. Nope, they seem to accelerate just as good if not better. Climbing is better. The wheels weigh 320 grams less with the brake rotors on and cassette than the stock wheels for the pair. Where they shine is unseated climbs and and around 30kph, I seem to be able to hold that speed indefinitely. I can honestly say, that my average speeds have come up, by 1.5-2kph on my solo rides on my workout route, since installing. I have had to recenter the brake caliber, but, that is more the new rotors being about 1mm offset than it being the wheels. Stock rotors were the same offset on the new wheels.
I would recommend this product. In fact I am planning on going all out on the next set. 50/60 mm from Wheel Science. The wheels come nicely packed, and tracked. Peter stays in touch throughout the process, often emailing back within minutes.

6 augustus 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fabulous

Bought 60/60 elemental 👍, immediately noticed a difference in speed and applied
Torque. Very happy with this purchase

5 augustus 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great wheels

Great wheels, do great in the wind. Only thing that would improve them would be a wider internal width. 18mm width is ok but 20mm would be great.

25 juli 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent company

Excellent company, excellent products. Really helpful with any questions before making a purchase, and the wheels were of a very high quality. Out on the road they are stiff, fast and look amazing

16 juli 2019
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

1 Happy With My Wheels

1. Responsive to emails A++
2. Not proactive about communicating delayed production. C
3. Wheels that finally arrived are awesome A++
4. I most definitely would buy again.

9 juli 2019
Review zonder uitnodiging

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