This was the first time I have used Tech support. I had a particular problem with spam messages which I could not clear off my laptop. In addition I need to upgrade my laptop and desktop to newer... Toon meer
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Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Frequently publishes misinformation. Most recently with their insect repellent guide which veered significantly for WHO GUIDELINES FOR TESTING. Indeed it is so inaccurate the head of vector contro... Toon meer
Thought I had cancelled my subscription but money has gone out again this month...I was in the 14 day cooling off period therefore was supposed to call direct or email. This information was not clearl... Toon meer
Bedrijf heeft geantwoord
An article in their email gave incorrect information, so I emailed them to tell them so they could correct it. The only way to email was for a complaint or feedback. They did not uphold my compla... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Which? has been championing the cause for consumers since 1957, asking probing questions of businesses and manufacturers, and pursuing the answers that put you in the driving seat
Contactgegevens
Marylebone Road, NW1 4DF, London, Verenigd Koninkrijk
- 01992 822 800
- support@which.co.uk
- www.which.co.uk
1,8
Slecht
711 reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The Digital Magazine is really good
The Digital Magazine is really good, clear and easy to use. The website is easy also and for the price of the subscription is worth every penny. Which magazine has saved me a small fortune over the years.
12 november 2025
Review zonder uitnodiging
Antwoord van Which?
Hi GRE-1625,
Thank you so much for taking the time to leave us a review.
It's brilliant to hear you found the digital magazine easy to use as well as being useful! We always aim to provide clear, impartial advice, and it’s great to know this makes a difference.
We’ll be here whenever you need us next.
Thanks again for your support.
Kind regards,
Which? Support
Have been a subscriber for a while but poor interface
Have been a subscriber for a while! But they do not really show much interest in gaining an actual consumer insight comment in the way they have set up their contact page options. We may not have a problem just want to be helpful. It is their loss. I do not really wish to engage with their consumer social media as latter is a haven for annoyance.
Response from review author to Which. Unfortunately the blue tab is invisible unless one first clicks on 'Opt in' tab. Hence my problem it seems. This is not made clear on the webpage.
22 november 2025
Review zonder uitnodiging
Antwoord van Which?
Hello Gavin,
Thank you for taking the time to leave a review. It's great to hear you have been a member with us for a while!
We're sorry to hear your experience with giving feedback on various topics has been difficult. If you would like to submit feedback to Which? you can select the blue tab on the right of the screen on our website and let us know your thoughts in the comment box.
Alternatively, if you would like to get involved and join our consumer rights movement, you can do so by signing up on this page https://www.which.co.uk/campaigns
We really do appreciate your thoughts and feedback, so we're sorry this hasn't been your experience on this occasion.
Kind regards,
Which? Support
Disappointed again.
I have just signed up to Which? on their Black Friday deal. Despite having been a disappointed member many times previously over the years, I thought I’d give them another try in the hope that they might have improved. Alas it seems not.
I was attracted again by their Google search Ad that stated ‘Don’t buy washer/dryers’ because our AEG is continually playing up. So as soon as my membership was confirmed, I went straight to washer/dryers and searched for ‘Don’t Buys’. Guess what, there aren’t any. How dumb is that?
What’s equally bad in my view is that when you use their ‘filter’ to search for particular brands, no matter what brand you select, it comes up with nil found, despite lots of the specified brand being shown in the reviews.
So, once again, I am disappointed with Which? and will be cancelling shortly.
18 november 2025
Review zonder uitnodiging
Antwoord van Which?
Hello J546B,
Thank you for taking the time to leave us a review. We're sorry to hear that you have had a poor experience with our website navigation and reviews.
If you’ve not already been in touch with our Resolutions team, they can look into your experience further. You can contact them using the details on this page: https://www.which.co.uk/help/what-to-do-if-you-have-a-complaint-ap33W3d1OJKD
Kind regards,
Which? Support
Distrustful organisation
Distrustful organisation, still charged me a subscription after I had cancelled. Some years ago I followed their recommendation for Spark energy being good. It was a con. Spark eventually went bust
6 november 2025
Review zonder uitnodiging
Antwoord van Which?
Hello,
Thank you for taking the time to leave a review. We're sorry to hear you have had a frustrating experience when cancelling your subscription.
Our subscriptions can be cancelled online in 'My Account' or by getting in touch with our team. Whichever way you choose to cancel, you will get an email confirming your cancellation has been successful, which prevents any further payments from being taken.
In order to investigate this properly for you, please could you get in contact with our Resolutions Team by calling 02922 670030. If you prefer to send us an email, you can do so at: complaintsteam@which.co.uk. Hopefully, by doing this, we can look into this payment issue for you and establish the correct resolution.
Kind regards,
Which? Support
Not worth subscription
I pay a subscription to Which Technology and need advice urgently. No appointments available for 1 month!!
5 november 2025
Review zonder uitnodiging
Antwoord van Which?
Hi Ann,
Thanks for your review. We’re sorry to hear you’ve had difficulty booking a technology appointment. We’ve recently seen a higher demand than usual, which has meant longer wait times. We understand how frustrating that can be, especially when you need advice urgently.
In order to investigate this properly for you, please could you get in contact with our Resolutions Team by calling 02922 670030. If you prefer to send us an email, you can do so at: complaintsteam@which.co.uk. Hopefully, by doing this, we can look into this issue for you and establish the correct resolution.
Kind regards,
Which? Support
Charlatans who should practise what…
Charlatans who should practise what they preach...
Decided to cancel my subscription, WELL before the renewal date, so imagine my surprise that this CANNOT be done from the website, but one must jump through hoops by phoning them or hanging about wasting time on the "live" chat. 15 minutes and no response is enough for me to not bother with that route.
Why no option to cancel on the website where I signed up? They spend enough time banging on about others using such underhand tactics to make cancelling an automatic renewal difficult.
So I emailed with clear instructions to cancel. It took them 4 days to get back to me but the cancellation was confirmed.
Imagine my surprise when checking my card balance yesterday to find £99 scheduled to come off and my subscription having been renewed for another year, despite my clear instructions for you to cancel and your reply confirming this!
Now I find myself having to shell out an extra £99 for nothing on my credit card this statement when I could have been doing with access to those funds.
Maybe time to get off your high horse and set an example by actually practising what you preach!
Again I tried the "live" chat yesterday, another 15 minutes of nothing, not even an acknowledgement.
I can only hope that the chargeback I will have to file with my bank and the extra costs you will incur will clear your minds somewhat.
Avoid these hypocrites is my "advice".
edit: a shocking response that shows they didn't even read my review.
I think the majority of the other reviews here says it all about them really.
edit again: Went on to the chat again before contacting my bank, which I will be doing anyway to report the unathorised, fraudulent transaction seeing as I am expected to be £99 down for "up to 14 working days" before the stolen money hits my account and managed to talk to some guy/bot trying to give me the hard sell to stay, copy and pasting crap asking me why I want to leave (er, I HAVE ALREADY LEFT AND HAD IT CONFIRMED!), and "making me aware" I will lose the access (er again...)
Obviously didn't even bother to read my original message.
Seriously, as I told the chat representative, this behaviour is WORSE than some of the shady businesses you bang on and on about year after year.
No wonder there's a multitude of 1 star reviews on here, what a terrible state of affairs for a once great organisation to fall into.
F'ing Useless.
Here's the level of customer service you can expect:
11/05/2025 09:48 AM GMT
You Hi, I've emailed on Monday and tried to get on the chat as well but nobody responded. I cancelled my membership and received email confirmation but checking my bank I see you have taken the £99 payment without authorisation. I'm looking to have this refunded immediately please.
11/05/2025 09:49 AM GMT
Roderick W I can certainly check that for you. Could you please confirm your full name, postcode and address so that I can retrieve your account information?
(details given)
11/05/2025 09:50 AM GMT
You I emailed to cancel on 20th October and received a confirmation 4 days later, 24th October. Why you cannot just cancel directly from the website I do not understand especially given the nature of the work Which magazine does.
11/05/2025 09:52 AM GMT
Roderick W "?? Thanks for waiting. I can see that you're currently subscribed to our Which? Full Access subscription for £99.99 a year. Is there a particular reason you'd like to cancel?" (lol, he even left the quotes from his copy and paste in there, jeezo)
You oh my goodness, did you even read my original query?
11/05/2025 09:53 AM GMT
You I have ALEADY cancelled and due to some ineptitude you have taken the payment anyway!
Roderick W Just to make you aware,? this gives you access to our test
reviews, copies of our Which? Magazine, magazine
archive, apps, guides and more.
You Forget it, I''ll just get on to my bank to carry out a chargeback for the fraudulent, unathorised transaction you have taken.
11/05/2025 09:55 AM GMT
Roderick W As the payment has already gone out, I offer you a 50% refund and you could keep the subscription for the year?
You no
11/05/2025 09:56 AM GMT
You seriously, this is worse than the businesses the consumer association bang on about year after year! Maybe you should be investigating yourselves for these underhand practises?
Roderick W Ok , I will cancel the subscription effective immediately and refund you.
11/05/2025 09:57 AM GMT
You Finally. I'll be reporting it to my bank anyway, this is bang out of order, I'm just expected to be short £99 for days because of the fraudulent, unathorised transaction
You f****** useless
Roderick W I can confirm that you will be refunded £99 back onto the original payment method for this subscription. This may take up to 14 working days.
You'll receive a receipt confirming this shortly.
3 november 2025
Review zonder uitnodiging
Antwoord van Which?
Hello Usertwothousand,
I'm sorry to hear this issue has persisted despite getting in contact with our Member Services team. We try to make our cancellation process as easy as possible for our members by offering a range of ways to do so; however, I can see this hasn't been your experience.
In order to investigate this properly for you, please could you get in contact with our Resolutions Team by calling 02922 670030. If you prefer to send us an email, you can do so at: complaintsteam@which.co.uk. Hopefully, by doing this, we can look into this issue for you and establish the correct resolution.
Kind regards,
Which? Support
I took out a "paper" subscription to "Which?", but now regret it...
I took out a "paper" subscription to "Which?", assuming that I would have access to All their reports.
I now find that some of the tests covered in their Newsletter are only available to "Premium Content" (online?) subscribers.
I'm sure that, if "Which?" was conducting a test of their own Subscription offers, they would come out as a "Poor [if not misleading] Buy"!
31 oktober 2025
Review zonder uitnodiging
Antwoord van Which?
Hello Mike,
Thank you for taking the time to share your thoughts. I’m really sorry to hear that you’ve felt frustrated with your experience and our services.
Our Which? Magazine subscription consists of the magazine itself, posted 11 times a year, including the Dec/Jan bumper issue. This information is displayed on our main sign-up page so our members can decide which subscription would suit them best before purchasing. You can read more about this here: https://www.which.co.uk/static/signup/subscribe-to-which.html
If you’ve not already been in touch with our Resolutions team, they can look into your experience further. You can contact them using the details on this page: https://www.which.co.uk/help/what-to-do-if-you-have-a-complaint-ap33W3d1OJKD
Kind regards,
Which? Support
In the pocket of their tradesmen...
Not what they claim they are. It is a rip off and lot of older people who believe in this will be getting ripped off.
In fact, there is a case to say that if a tradesman says they are "Which approved", run a mile and save your money. It almost certainly means you will pay over the roof and might get usual service and tricks and cons.
Basically, the tradesmen they "approve" are not 100%. They charge higher much higher prices for carrying "Which" logo. In my experience, these folks profit immensely. Which has no liability towards the consumer. They will never take consumers side if a tradesmen has created extra work by scaring the customer, or things like that. e.g. Electrical works where fusebox replacement is concerned.
16 oktober 2025
Review zonder uitnodiging
Antwoord van Which?
Hello Mr P,
Thank you for taking the time to share your thoughts. I'm sorry to hear that you have had a negative experience with our Trusted Trader scheme.
The aim of our Which? Trusted Trader scheme is to ensure that consumers can have confidence that any trader who is endorsed by us has been thoroughly assessed and meets Which?’s high expectations.
We take all complaints about our traders seriously and will investigate your complaint. We would be grateful if you could contact us at trustedtraders@which.co.uk so we can gather more details about your complaint.
We also offer a free dispute resolution service for customers of our endorsed traders. If you would like to use this service, please contact us at trustedtraders@which.co.uk
Kind regards,
Which? Support
More than just reviews
I was amazed to learn of all the areas which? has to offer. I thought they just did reviews but having heard Which? referenced on TV and at the supermarket so much i checked the out online. I was amazed to learn how much they do to advocate for consumer rights and safety for all consumers in the uk. On top of that they self fund with services to remain independent. I used their legal services for a home kitchen installation issue that went wrong. Trader had stopped responding to me. The legal team who were very qualified helped me get my trader back and the worl done. Im just shocked how helpful this company is and so vital in this day and age given everyone seems to be just out to get your money for low quality items or service. Easy to use service and the fact its a charity 10 out of 10. I give a little money to charity each month woth no expectation of a return, just the good feels of doing something good. Having my Which subscription is the same but I get help to make better and safe personal decisions.
2 oktober 2025
Review zonder uitnodiging
Antwoord van Which?
Hello Alan,
Thank you for taking the time to leave such a positive review. It’s wonderful to hear that you have had a great experience. We always aim to provide clear, impartial advice, and it’s great to know this makes a difference.
We’ll be here whenever you need us next.
Thanks again for your support.
Kind regards,
Which? Support
You have to py to get info from WHICH…
You have to py to get info from WHICH which I fail to understand when companies boast they are recommended by them. My experience Nationwide Anglia say they are the best bank according to WHICH when my experience with Nationwide Anglia was they acted totally inappropriately in respect to failing to properly pay direct debits within my agreed terms. Octopus Energy proudly boast they are the only energy company recommended by Which. My experience was that Octopus Energy they approached me in my local shopping center saying they were the best according to WHICH and would save me money only to then quote me a higher price than my supplier with whom I have no problems.
So I ask myself and trust others will do so also, what is the point of paying to get recommendations from WHICH that in all probability will turn out to be bad advice. Me thinks WWHICH might be a bit of an expensive waste of time which given the poor reviews they attract perhaps like me others are finding out not to waste time on WHICH
15 oktober 2025
Review zonder uitnodiging
Antwoord van Which?
Hi George,
Thank you for taking the time to share your thoughts. I’m really sorry to hear that you’ve felt frustrated with your experiences and our services. I completely understand how it can feel confusing and disappointing when a company’s performance doesn’t match expectations, especially when it’s one we have recommended.
At Which?, our goal is to provide independent, unbiased guidance to help members make informed choices. Our recommendations are based on thorough research, testing, and surveys to reflect what works best for most people. That said, every member’s experience can be different, and sometimes the way a service works in practice doesn’t align perfectly with the research or marketing materials.
We also know that some products or services may perform differently depending on individual circumstances, location, or specific agreements — which is why we always encourage members to consider our guidance alongside their own needs and experiences. Our aim is to give you the information and tools to make the best decision for your situation, rather than guarantee a perfect outcome in every case.
We really appreciate your feedback, as it helps us review and improve our processes, guidance, and communications. If you’d like to talk through your experiences in more detail or get support on specific products or services, our Member Services team is always happy to help. You can contact them at 029 2267 0000.
Thank you again for your honest review. We value hearing from members like you, as it helps us continue improving and supporting people in making informed choices.
Kind regards,
Which? Support
Dreadful service
I’ve subscribed to Which? Legal for a long time but in recent months the service has been diabolical. £9 a month but I’ve been unable to get any response at all to my emails in recent weeks so I’m cancelling my membership before I waste any more money.
21 september 2025
Review zonder uitnodiging
Antwoord van Which?
Hello Gwydion,
Thank you for your review. I'm sorry that you have not been able to reach our team. You can contact Which? Legal by telephone, or through our live chat service when needed. I've included a link below to our contact page:
https://legalservice.which.co.uk/our-service/contact-us/
Many thanks,
Which? Support
akward to cancel and find subscriptions
Ironic for a company that is supposed to help consumers its tricky to cancel subscriptions.
I was with the magazine, digital and legal, id actual forgotten i was on the legal subscription. You go to cancel but i could only find online how to cancel the digital magazine. I had to contact support and spent 20 mins saying i'd like to cancel , they cancelled one but i had to prompt them about the legal. They also ask each time why i'm cancelling and offer you a 50% reduction.
All i want is, when you take money send me an email not just take it out once a year or month. Also all subscriptions should be easily to cancel in on place on the website, not scattered around.
Its a good source of information, although i found their reviews increasingly biased towards certain brands. And the one time i used Legal it really sounded like the woman couldnt wait to get me off the phone after 10minutes.
Wont go back as cancelling is too time consuming and complicated.
12 september 2025
Review zonder uitnodiging
Antwoord van Which?
Hello Paulr,
We're sorry to hear you found cancelling your subscription frustrating. Subscriptions can be managed through the 'My Account' section of our website, or cancelled via Live Chat or by phone. When a member contacts us, we’ll follow their request, and our advisers can also check for any other active subscriptions to make sure nothing is missed.
We do ask why members choose to cancel so we can learn and improve, though there’s no obligation to share a reason. Renewal reminders are always sent ahead of annual subscriptions, and monthly subscriptions follow a regular schedule on the same date each month. All payments will appear on your bank statement, and information about how and when you’ll be charged is included when you join. If you’re ever unsure about your payments or account, our Member Services team will be happy to help.
Our reviews and Best Buys are based on independent testing, with the reasons for each recommendation explained in the article. We're especially sorry to hear you felt unsupported during your call with our Legal team. We aim for every interaction to feel helpful and respectful, and your feedback has been shared with the team so we can learn from your experience.
Thank you for taking the time to share your views. If you’d like to discuss anything further, our Resolutions team will be glad to help. Their contact information can be found on our website here: https://www.which.co.uk/help/what-to-do-if-you-have-a-complaint-ap33W3d1OJKD
Kind regards,
Which? Support
Total waste of time.
Couldn't even login for ages. Pathetic. the item I wanted to find out about wasn't even costed and it was a total waste of my time.
12 september 2025
Review zonder uitnodiging
Antwoord van Which?
Hello Clive,
Thank you for sharing your experience. We're sorry to hear about the difficulties you faced logging in and not finding the information you needed. We understand how frustrating this must have been, and your feedback is valuable in helping us identify where our service can be improved.
We’re always looking for ways to make our content and site easier to use for our members. If you’d like, you can share more details about your experience using our site, as well as the product or topic you were searching for. We can review your experience and pass your suggestion for the product to our research team to help enhance our service. You can find our contact information here: https://www.which.co.uk/about-which/get-in-touch-aBnhv8z1Uslr
Kind regards,
Which? Support
A really positive business
A really positive business. It’s nice to know that what they say is what they genuinely think and not just because they have been paid to say it
1 september 2025
Review zonder uitnodiging
Antwoord van Which?
Hello Tom,
Thank you for taking the time to leave such a positive review. It’s wonderful to hear that our approach resonates with you. We always aim to provide clear, impartial advice, and it’s great to know this makes a difference.
We’ll be here whenever you need us next.
Thanks again for your support.
Kind regards,
Which? Support
I get very frustrated with WHICH
I get very frustrated with WHICH. When you see how many members it has & how much the membership charges are you would think that at least they could afford to keep their recommendations up to date but frequently this does not happen. I'm in the market for a simple smartphone but when I do a bit of digging into their top recommendation (DORO 8200) I found that it will only receive security updates until April next year! How can a phone with only 7 months of usable life (& costs over £200) be a "best buy"? I've had this problem a number of times when looking at "best buy" phones.
9 september 2025
Review zonder uitnodiging
Antwoord van Which?
Hello Dick,
Thanks for taking the time to leave a review. I'm sorry to hear you feel disappointed with our phone recommendations.
We test and review products independently, awarding Best Buys based on their performance at the time of testing. The Doro 8200 achieved strong results in our assessments, which is why it was recognised. Doro’s website confirms that regular software updates will continue until April next year, and updates may still be released after, though they could be less frequent.
We aim to keep reviews available while the information remains relevant, and we monitor changes to ensure our content reflects current consumer needs and interest.
If you would like tailored support in choosing a phone that meets your requirements, our Member Services team will be happy to help. You can find their contact details here: https://www.which.co.uk/about-which/get-in-touch-aBnhv8z1Uslr
Kind regards,
Which? Support
Know the limitations of which tech support
I subscribed to which tech support. I read the 'how can the tech support team help me' and thought that it offered a comprehensive service. What the 'headlines' fail to make clear is that you have to make an appointment even in an emergency. I had what appeared to be a scam from microsoft locking my computer with an unbelievably loud alarm sounding and a message to ring microsoft and 'do not turn off your computer'. I was unsure whether to turn the computer off and needed urgent assistance - not an appointment in three days time. Luckily I was still subscribing to Curry's whateverhappens so got the problem dealt with in about 5 minutes with them. One can only discover the limitations to the which service if you search through terms and conditions, and one does not expect to have to do that when dealing with a company such as which. Words such as 'think of us as your own personal IT service ... where all you have to do is phone' gives a clear impresssion that you they would react immediately in an emergency. Thus the advert is misleading. Also, how can one log in to a service if the computer is locked. Some issues such as data and buying advice are not urgent issues and understandably could be scheduled to an appointed time - but my situation was both worrying and urgent and the service was of no assistance.
5 september 2025
Review zonder uitnodiging
Antwoord van Which?
Hello Lorraine,
Thanks for leaving a review. We’re sorry to hear your experience has been disappointing.
Our Tech Support service is designed to provide assistance via phone, email, or remote fix across a wide range of topics. Details of the types of issues we can support are outlined in the ‘How can your Tech Support team help me?’ section, which is part of the Common Questions on our website. The full membership terms and conditions are located close to this section, so the scope and limits of the service are transparent and available in the same area before purchase.
Members can book an appointment with a specialist via the ‘How can I book an appointment for 1-to-1 support?’ section, also in Common Questions. We ask a few initial questions to start diagnosing the issue, then arrange a suitable time for support, ensuring our experts can give focused attention to each problem.
The phrase about being your ‘own personal IT department’ forms part of a full description that explains you can phone or email us to get help with everyday issues or more complex problems, such as removing viruses. This wording is intended to highlight the breadth of topics our team can support and the simple ways members can contact us.
We understand that situations which feel urgent can be stressful. Feedback such as yours helps us review how we present and explain our services, so new members can understand the support available and how to access it.
Kind regards,
Which? Support
A company you can trust
The services/reviews they offer is unlike any company i know of. There social media offering is also great.
6 september 2025
Review zonder uitnodiging
Antwoord van Which?
Hello Gordon,
Thanks for leaving a review. We're delighted to hear that you find our services and reviews trustworthy, and that our social media content adds value for you. We’ll continue working to provide reliable guidance and support that you can count on.
Kind regards,
Which? Support
WITCH, THAT IS THE RIGHT NAME FOR THIS COMPANY .
£: 40.00, JUST FOR ONE PIECE OF INFORMATION ! ! ! WHAT A RIP OFF, I CAN NOT TRUST THEM AGAIN, AND I WILL NEVER USE THEM AGAIN . . .
15 augustus 2025
Review zonder uitnodiging
Antwoord van Which?
Hello Luciano,
Thanks for leaving a review. We’re sorry to hear your experience has been disappointing.
Our subscription costs are provided at the point of joining and are a fixed fee, independent of how often the service is used. Many members appreciate the range of content and services available through their subscription, though we recognise our services didn't meet your expectations. If you’d like us to review your case in more detail or share further thoughts on how our service could be improved, our Resolutions team will be happy to assist. You can find their contact information here: https://www.which.co.uk/help/what-to-do-if-you-have-a-complaint-ap33W3d1OJKD
Kind regards,
Which? Support
I have found Which? worth its weight in Gold ..!
I have found Which? a great help when looking for information on products before I buy giving both pros and cons. Technology changes by the month and keeping up with the techie side can be very confusing, I love to know what I’m buying before I buy and listening to a sales person who job it is to sell, cannot be depended on.
Also Which? has a LAW advice department who has HUGHLY helped me this month when all other avenues failed me. What I can say is I have found my subscription to Which? well worth investing in and highly recommend them. 5*****
13 augustus 2025
Review zonder uitnodiging
Antwoord van Which?
Hello Belfastkitti,
Thanks for taking the time to leave a review. We’re so pleased to hear you’ve found our reviews and advice helpful, especially when navigating the fast-changing world of technology. It’s great to know our pros and cons have helped you make informed choices, and that our Legal team has been able to support you when you needed it most. Your recommendation means a lot to us, and we’re glad your subscription has been a worthwhile investment.
Kind regards,
Which? Support
They’ve lost their reputation
They’ve lost their reputation, not really any coming back from that with services that are supposed to support and help consumers and they’re as bad.
Legal protection is an absolute joke.
A shame but one more place that now only cares about £££
They’ve ended now. Once their rep has gone the wonderful thing that was Which! And did care is now gone.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Which?
Hello Kali,
Thanks for taking the time to leave a review. I'm sorry to hear you’ve had a negative experience with our Legal team.
We remain fully committed to supporting and helping consumers. Our funding comes from the subscriptions and services our members use, keeping our work free from commercial and government influence. The money we raise goes straight back into providing independent advice, rigorous product testing, and campaigning to protect consumer rights.
If you’ve not already been in touch with our Resolutions team, they can look into your experience further. You can contact them using the details on this page: https://www.which.co.uk/help/what-to-do-if-you-have-a-complaint-ap33W3d1OJKD
Kind regards,
Which? Support
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
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Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.