Good morning. What a lot of exclamation marks to wake up to! I think most people would have given us a call about this rather than jumping to leave a 1 star review of a small business that has had no interaction with you, so forgive me if I find this a bit unreasonable.
Our online shop uses Parcelforce rates, who charge me a flat rate of £6.84 per parcel or £7.34 for London. Then I have to buy boxes and packaging materials good enough to send food and drink in, the smallest of which costs me £1.87 all in. That leaves me with 24p to cover the actual picking and packing of the order. A business our size doesn’t have access to bulk “Amazon style” postage rates or any economies of scale on packaging materials.
Most of our online customers are local, in which case they get free delivery, often by me, in our own van, or spend well over £150 to get free national delivery, or collect in one of my two shops, which is also free. Other customers who want something small sometimes do give us a call to see if there’s anything we can do to reduce postage costs. Only yesterday I helped a customer who just wanted some saffron, which I happily put in a small envelope for him and posted out for the cost of the stamp. Being a robot, the website can’t help like I can, which I could happily have done had you just got in touch instead of posting this review.
Best regards
Jamie