Whitt Carpet One Floor & Home Reviews 

Chose Carpet one as it is a local family company. Staff are friendly and efficient, explaining different options. Installer put down stair carpet in a couple of hours and did a professional job.

The flooring is top quality and the installer did a great job of putting it in. I recommend this to anyone needing a kitchen floor.

Overall really good experience. The installers moved furniture and moved it back after. They vacuumed the subfloors after removing each section of old carpet. I haven't noticed any damage to walls or floorboards. The new carpet looks wonderful and is so much softer than our old carpet. Prices seemed good.

The only problem we had was with scheduling. We purchased at a busy time of year. We were told that Nov/Dec is their busiest time of the year. When purchasing we were told that they were scheduling out to mid December at the time so if we wanted it before Christmas we needed to order soon, so we did. We were then told that someone would call the following week to schedule the install. It took around four weeks and multiple calls to get an install date set. Ultimately they were able to install when we had originally requested which was before Christmas so I'm very happy they were able to get it completed when they said they would at time of sale. It was however very annoying that they wouldn't set a date earlier despite multiple calls on my part to try to schedule.

Bob was great to deal with, met us at our home on our time table, ran measurements, talked thru several options, helped us choose the carpet that would best fit or needs, and handled the financing over email and text! You cannot beat the seamless purchase. When the install day arose, the guys were on time, and worked hard to get it done. They were polite and professional! The carpet looks amazing! Outstanding experience would recommend them to anyone looking for flooring in the near future!

I love my new floors. The work that Randy did was impeccable. He took his time to assure everything was done correctly. There's no doubt that you are blessed to have someone like him on your team...
Merry Christmas

We were led to a great carpet for the room's use. And the sales staff, installers and Tess are wonderful. Down side: promised carpet in 4 weeks from ordering which was a no go. Somewhat disappointing. Overall pleased.

They were a pleasure to deal with, and did an excellent job.

It was an excellent sales experience -- they worked to understand what I required and presented good solutions. The installer was prompt, pleasant, and professional. An all-around good deal.

Salesman very knowledgeable,went out of his way to help us match up new flooring with old flooring already in our house and installers were on time and professional.

We had a very good experience with the staff and installers, very professional. Also we are very happy with our carpet and would use them again.

From the beginning to the end the experience is just as any homeowner would expect -Excellent! Carpet was not properly installed by a Lowes contractor and had multiple ripples in multiple rooms. Furniture was moved as part of estimate and carpet stretched to look new again. Very professional company that provided an excellent service!!

From the minute we walked into the showroom we were welcomed and felt like we were showered with just the right balance of space and time to think and guidance and knowledgeable help. Emily has been a lifesaver in every single thing we have needed to make our new home ours. Our floors are beautiful, impeccably installed and above all else every person we worked with has been professional, kind and purely a pleasure. I would recommend Whitt to anyone.

We have used Whitt Carpet One in Salem, VA for many years. Always a good experience. They stand behind their products AND their services, so we will use them every time.

I found my sales rep Emily to be reliable, knowledgeable, and helpful. I would totally recommend this company for all your flooring needs.

Prompt professional service with a good price point.
Customer oriented company that finds the right product for
your needs. Very helpful in discussing the pros and cons of
the many different choices in the carpet world. Color, wear,
comfort, durability were all factors we needed to consider.
These were all sorted out for us and we choice our carpet
accordingly. Highly recommend this company for their service
and products.