Williams Sonoma Reviews 

Ordered a coffee grinder June 13, 2026. Now have gotten the third notice of "delay" to July 29. They obviously have no intention of shipping this product any time soon.

I could have traveled to China myself and returned with it by now.

I bought a very expensive Stanley Tucci omelette pan less than 2 months ago. The coating is already starting to wear off. Unfortunately I did not keep my receipt (didn't expect it to be such poor quality) but the local store in Plano TX and the 1-800 customer service line were both not willing to help or even listen to the issue. That is the last item that I will ever buy at Williams-Sonoma. They really don't stand by their products.

Buyer beware!!!! I ordered a digital gift card for my son and never received an email with the actual gift card. I had an email with the order number and confirmation of purchase but no follow up email with the card itself. Since I wanted it to be a surprise I had requested that the card be emailed to me so that I could print it and put it in his gift basket. The purchase was made April 2nd. What occurred when my son attempted to contact them with the order number to see if he could get the actual egift card was a situation with the absolute worst customer service we have ever encountered! They never replied to his email so I emailed them. No reply. I then called customer service and it continued to get worse from there. At first it seemed that it would be an easy fix. I spoke with Lexi who reissued the card and emailed it to me. The email never came. We attempted to do this multiple times before figuring out that for some reason unbeknown to anyone their emails quit coming through to me. I have had an account with Williams & Sonoma for years and had been receiving emails from them with no problem up until the purchase of the gift card! They had no answer for this. I then requested they just email it to my son. They said they could not do that??!! I asked for the representative to please involve a superior to try and resolve this issue. While my customer service representative Lexi was very friendly and genuinely tried to resolve this matter, the problem lie in their system glitches so there was little she could do. However, the superior Mercil Wommack could not have cared less. When speaking to Lexi, the only option was to have me repurchase another card and wait for a refund of the card I had purchased 2 months prior. So I was being asked to me out $400. with a company who never sent me the egift card I purchased in the first place, and suddenly had problems with their email system so there would be no confirmation that I had purchased another gift card?! I was not at all comfortable with this. I asked how I would be able to confirm the purchase and was told I would need to give them a couple of weeks to complete both transactions (a refund and repurchase) and then I was to call them to confirm they had done what they said they were going to do??!! They could not be bothered with calling or emailing me. It was MY responsibility. I was not AT ALL comfortable that I could trust this company to get this right and expressed so to Lexi. Lexi had said she notified her superior Mercil Wommack of this and I would be receiving an email with a resolution. Mercil's "resolution" was to repurchase and wait on a refund. Short and sweet-no apologies for the inconvenience or any validation that he understood my frustration much lass cared in the first place. I replied Very strongly that I was uncomfortable with this resolution due to their lack of follow up and that the original purchase never arrived in the first place. Mercil did not reply.
Since there were no other options and I would be out $200. PLUS another $200.00 for the cost of replacing the gift, I asked Lexi if she could please have both the new card and the confirmation of the refund and repurchase sent to my sons email and she said yes they could do that. I had no other option other than to trust that Williams Sonoma would do as promised so we moved forward with a refund/repurchase. I did indeed get the refund on my card but no confirmation was sent to my son. Williams Sonoma also never reissued a new card! I emailed Mercil and he did not reply. Obviously, Williams Sonoma does not care if they have my returning business and on numerous occasions do not even reply to messages. I beyond saddened that I will no longer be able to purchase from this company. They are not to be trusted.

Yesterday I made an Oder on line in after awhile decided ( several minutes )to cancel it. I couldn’t do that. The customer service employees all the time were saying to me that they can not do that. Practically the company were pushing me to buy what I don’t like.
I am feeling as so someone twisting my arms and ripping me off. Stay away from ordering items at Sonoma Williams on line.

I used Williams Sonoma for my Registry for my wedding in September. I received a gift in April maybe?? For my Bridal shower at the end of May. I did not open it until after my bridal shower and then realized I wanted to return it. When I contacted customer service to print a gift receipt they told me they were unable to do so. They were not even willing to give me any kind of gift receipt. If you are trying to decide if you should use them ABSOLUTELY DO NOT!!!!! They were horrible and do not try and make the brides experience any better.
I had another gift from amazon that was outside of the “return window” and they fixed it with ease and it took no time at all. It should not be a big deal to return gifts on a registry website. IT SHOULD BE EXPECTED!!!!!! They should not run a registry website and honestly their company is disgusting.

The return policy for wedding registry gifts is 90 days after the event or the purchase, whichever is later. When you go to make a return 48 days after your wedding, they'll say you're outside of the return window. Their system has been programmed to not honor their stated return policy. Then, if you chat with then, they have you call another number where you ha. We shouldn't have registered with them. Items kept going in and out of stock, changing links, etc. Register at Amazon and avoid this mess of a company.

I used this website for sending my cousin gift, and the customer service did not help at all with my request to update the deliver address. Worst experience from their customer service. Because I contacted UPS, UPS did not have authority to update the address. That is why I contacted this registry website company, which offered no help.

Bought a very expensive outdoor patio set with dining table, chairs, benches etc. Advertised as Aluminum (and still is?) yet the system is held together by steel. The entire $15K rusted away in 24 months. William Sonoma acknowledged the blatant misrepresentation and DID NOTHING??? DON'T BUY THE LANARCA LINE AND WILL NEVER BUY AGAIN FROM WILLIAM SONOMA.

If I could give this store zero stars I would. Buyer beware!
I tried to return a product that I received as a gift (marked on the bottom with the Williams Sonoma name), that was DEFECTIVE, and was told unless I could produce the receipt to ensure it was within 30 days, I was out of luck. All I could think of, was thank goodness it was not expensive, since I left the product at the store and left with no satisfaction. Just imagine if it had been an expensive small appliance. My recommendation is to buy elsewhere!

Already over priced, but shipping charges are ridiculous. Had to pay 20 dollars to have 4 salad plates shipped. To add insult to injury, it wasn't even to my home - it was to a West Elm store, which I then had to pick up! Never again.

This company does not stand behind its products. I bought a roasting pan and used it 3 times- the gold non-stick finish baked off. I sent pictures. Waited on hold ts speak to a manager for over 30 minutes- who never took my call. Long story short- I was told the pan was over a year old (15months to be exact)- so they would do nothing. Its is a lousy company- here was the lousy product they were peddling- Williams Sonoma Goldtouch® Savory Roasting Set with Lasagna Pan & Rack $69.95. Garbage at its best!

If I could give zero stars, I would. I ordered an espresso machine in store on April 4. On April 9, it was delivered, but in the wrong color. I called and quickly received a label to return the incorrect item, which I did the next day. The return was confirmed by both WS and UPS as received on April 13. After almost 2 months, I've received nothing but different stories from the WS customer service team, saying that the item was marked as received, but they don't have it; and without the item, they cannot issue a refund or send the correct item. Not even a "hey, we know this sucks. Here is a credit while we try to get it straightened out." Nope, just, "contact your credit card company to dispute the charge." Absolutely awful customer service if I've ever seen it. Even after speaking with a manager, she said "your case is closed and there is nothing anyone is going to do." Again, absolutely awful to treat customers this way when the company messes up not once, but twice on an $850 order?! Insane. Never again.

I ordered a set of stainless steel pans.One 8 inch and one 10 inch. The ten inch came with scratches in it. I will never buy from this company again. They went down hill. I don't recommend them.

I used them for my bridal registry. Everything is back ordered. I got multiples of items as the site doesn’t work properly. When I returned all my duplicate and triplicates. It took 2 hrs and they email you each credit in an email. Only 1 ended up coming through and I had to go back and do the entire process again only to have 2 come though. So I’m still missing 7 credits and each comes separately to keep track of. I would never recommend WS. Overpriced and did a terrible job.

Ordered a Christmas present in December 2025. Original arrival date was January 2026. Then they let me know it was backordered and would arrive in March. Then April. Then May. It is now May 18 and I have not received the item, nor has it shipped. When I reach out to customer service, the only response I receive is the attached that they cannot find my order and can't help me. Meanwhile, I've been charged for this $200 item. Horrible follow through, horrible customer service. I would recommend ordering from literally anywhere else than Williams Sonoma. Not sure how they've been in business for so long but I will never support them again.

I ordered a skillet online. The package arrived, but it was a dutch oven. I called customer service, they arranged UPS to pick up return package....then a skillet will be sent out. The second package arrived. No skillet, but another dutch oven! I called customer service again, a UPS pick up was arranged again. The package was returned. I told the customer rep that this time, I want a refund (almost $189 w/tax and shipping). I never got an email to acknowledge a refund...and over a week later, heard nothing from them. No emails at all. I used Paypal (pay in 4), so I put in a dispute with them. Will see if anything will be done. I may go to a WS store by me, to see if they can help me. I've spoken to three customer reps over the phone...a waste of time. Never again with this company! A supposedly "high end" well known retailer...well, I've learned my lesson. They are terrible! The worst customer service. Don't trust them.

DO NOT ORDER FROM THIS COMPANY! RUN! WORST CUSTOMER SERVICE ON THE PLANET. READ REVIEWS ALL ONE STAR! REPS ARE RUDE< HANG UP ON YOU< CALL YOU THE RUDE PERSON< HOLD TIMES ARE OUTRAGEOUS. Was on the phone trying to place an order for over 3 hours! Tried to use the rewards dollars that could not be applied with free shipping. Totals kept changing , always charging me MORE than what was supposed to be the cost. Sonoma claimed they can't confirm anything in emails. Said they would adjust JUST TAKE THEIR WORD FOR IT??? Meanwhile no one knows what they're doing and I will NEVER shop here again! BUYER BEWARE! So upset! Save yourself the stress and aggravation, shop elsewhere! Spoke to a Supervisor who said she would help me, gave me an adjustment then emailed me the wrong total. Tried to contact her again, No response back!

Between November 2025 and February 2026, I placed multiple orders for frozen pastries through Williams Sonoma’s website. On the majority of these occasions, the pastries arrived not in a frozen state but at ambient temperature, rendering them unsuitable as delivered.
The most recent incident occurred in early March 2026. I sent an email to Williams Sonoma’s customer service address to document the pattern and notify them that I would not be placing future frozen orders as a result. I have received no response.

I subsequently visited their “Contact Us” page to follow up and found that no email address is listed — only phone and fax. I am writing to here because I have been unable to reach the company through any written channel, and because the pattern of delivery failures across multiple orders represents a consistent failure to deliver product as described.

Providing a real means for written feedback, such as email, and acknowledging receipt of communication through that avenue would go a long way. Reviewing their cold-chain options would be another.

Delivery process is a joke. They have had my table at the distribution facility for 6 weeks. When asked if I can pick up the item, the answer was absolutely not. Change your process, if I have the option to pickup my purchased item 6 weeks early, which saves the company time and money that would be a win for everyone.

I have been a B2B customer of Williams Sonoma and its portfolio of brands for six years and have spent tens of thousands of dollars with these companies on both personal purchases and business purchases for client homes. That history is why this review matters. Based on my experience over the past year and a half, this has not been one isolated mistake. It has been a repeated pattern of fulfillment issues, poor follow through, and online customer service that often did not lead to a meaningful resolution. As a result, I have lost confidence in Williams Sonoma and its portfolio of brands.

What makes this especially disappointing is that my experience was not always this way. Up until about a year and a half ago, I found the customer service team friendly, personable, and helpful. That contrast has made the more recent decline in service and follow through especially clear and is the reason for this review.

One example involved a wedding gift valued at around $300 that was delivered to the wrong address. A replacement was then initiated for the correct address and later canceled without explanation. After more than an hour on the phone, I was told I would need to work through UPS. UPS then declined to assist because too much time had passed. Whatever happened internally, the result for me was that the issue was never resolved and I did not receive that wedding gift.

Last winter, I ordered stainless steel toasters for two clients. Instead, both clients received the wrong color and finish. I called customer service four separate times, and the matter still was not handled correctly. One client received the wrong item for a second time, and the other client’s replacement was delayed for months because, as I was later told, it needed internal approval and had not been processed. I had to call again to find out why nothing had happened. This did not just consume my time. It also reflected poorly on me and my business in front of my clients.

Other orders followed a similar pattern. Custom coasters ordered as wedding gifts, valued at over $100, never arrived. Instead, an oven mitt was sent. After speaking with customer service, I was told the correct item would be sent, but after six months and still no coasters, the order was canceled and I did not receive a clear explanation or resolution. I also recently experienced delays with bookcases because the delivery team was, according to what I was told, waiting on payment authorization before completing the delivery. The result was that our items remained undelivered while the issue sat unresolved for weeks.

Recently, I received a white lampshade with what appeared to be blood on it, still sealed in the plastic. I reported it and was sent a return label, but I did not receive the level of follow up I would have expected for something of that nature.

I have also found the over the phone customer service experience increasingly difficult to navigate. In my experience, many representatives sounded highly scripted and had limited ability to resolve anything beyond the most basic issue. The online chat directed me to a blank page for refund information, then offered to connect me to customer service, only to say they were too busy and instruct me to try again later. I also attempted to submit delivery feedback by text and received an error saying my response was too long, even though I had only answered the prompts provided. In my experience, there was a great deal of language suggesting customer care, but the process often led nowhere.

These experiences have been especially disappointing because Williams Sonoma and its portfolio of brands present themselves as premium retailers. In my experience over the past year and a half, the service, follow through, and quality control did not match that standard. I understand that mistakes can happen with any company. What changed my view was the repeated nature of these problems across multiple orders and brands within the portfolio, along with the difficulty of getting straightforward resolution.

Based on my experience, I would be very cautious about relying on Williams Sonoma or its related brands for personal items, weddings, client purchases, gifts, custom items, or important deliveries. Attractive branding means very little when the execution is this unreliable. From fulfillment to customer care, this has been one of the most consistently disappointing retail experiences I have had. I no longer trust these brands with purchases where accuracy, timing, and follow through matter. That is not a minor concern for a premium retailer.