Williams Sonoma Reviews 

Unless you want your holidays stuff to arrive after the holidays - perhaps you should order in August because this company has zero control over it's suppliers. Even after you cancel an order, they ship it and want you to pay for it. The suppliers they use are using 1980 dysfunctional inventory management systems that are not to be trusted. If you order anything from them, you cannot trust it is in stock, even the promised delivery dates are unreliable. I ordered a Christmas Wreath on 12/2 ( I send one every year from WS), got a confirmation it would arrive on 12/11. It was for a customer. On 12/12 - this year, they tell me the CHRISTMAS wreath will arrive the day after Christmas!!! I called, got transferred to a Supervisor and after 40 minutes on the phone she cancelled the order. Then on 12/21 or 12/22 they decided they do have it in stock and shipped it to my customer. After I already bought from another company. THEY ACTUALLY WANTED ME TO CALL MY CUSTOMER AND ASK THEM TO RETURN THE WREATH!!! They gave me a discount but still charged my WS account $70 for THEIR ERROR. Because I refused to ask my customer to return the wreath. What kind of lifestyle brand company does that? They have recordings of all calls. They know the Super authorized the cancellation. This is mostly on their supplier who can't keep count, thought a Christmas tree wreath arriving after Christmas was ok, then found a way to ship a cancelled order to arrive a few days before Christmas?????? I will not be buying anything from them. Sur La Table, and Crate & Barrel will do just fine. I feel valued there.

My husband has started a collection of Wüsthof knives for me. He typically purchases at a competitor who has provided great customer service over the years. He purchased my Christmas gifts several months in advance, as he always does due to our business's fall travel schedule. He purchased from Williams-Sonoma because he was in the area of one of their stores. He mistakenly purchased a knife I already have. I opened his gifts this morning. We decided to go right away to exchange the knife. I already had the one picked out that I wanted. They refused to do the exchange because we were past the exchange window. We had the original receipt, the item in its original, unopened packaging, and I wanted to exchange for a more expensive item. For a high-end store, this is extremely poor service. As owners of a retail business, we always provide the highest level of service and work with our customers to exceed their expectations, even if it means flexing our policy. Customer service has obviously been lost or overlooked at Williams-Sonoma. We will spend our money elsewhere and share our poor experience with our friends and fellow business owners.

The night before Christmas and all through the house, we were all stirring because WS told us the delivery would arrive in time.
Placed. Order onDec 6, promosed delivery on Dec 17,,promised delivery absolutely on Dec 23 as it is on the way. Learned Dec 24 that it never left warehouse, and I might get a credit.Or not.
Pitiful service. I was never informed that this was not in stock.
This is ridiculous.
And disappointed my family who did not receive a gift for Christmas.

Literally the worst customer service, I actually paid for next day shipping and unbelievable how long it took. So first I paid FOURTY DOLLARS for next day shipping, I placed my order on December 18, keep in mind I needed this for Christmas, It sent no delivery information and arrived JANUARY 10. Seriously I mean it when I say please save your money and either don’t shop here or just go in store.

I tried ordering a product to store and they tried to charge me $15 shipping
Like what company charges shipping to their own store.
Called costumer service and they stood their ground. So I canceled my order

Ordered click and collect on Sunday wasn’t able to collect till Friday. One of my items was missing fortunately I not them noticed before leaving the shop. Was told it was out of stock so why had I not been informed and why had I been charged. No apologies given and was told a refund would be done eventually as it had to go through head office. I suggested I picked something to the value. Was told no as this would put stock out. Eventually given an item 2 dollars more only because I made a fuss and made to sound like I was given the earth. Dreadful customer service. I am from the uk and wouldn’t be treated like that there.

I had ordered a gift basket as a holiday gift for my main client (I freelance), to be delivered by 12/17. Upon seeing the item had not even shipped on that date, I was told by customer service they'd need to research the status and would get back to me within 24 hours. No call/email back, so upon follow up on 12/19, I was informed the item is out of stock and to compensate for troubles I'd receive a 10% discount off my next purchase. It's too late to send a holiday appreciate gift, as my client leaves town today. The worst part was asking to speak with someone from "leadership" and being told leadership doesn't speak to customers. Really? Done with Williams-Sonoma/Pottery Barn.

I have been a loyal Williams Sonoma customer for years, but I’ve become increasingly disappointed with their service and product quality over the past year. It feels as though their declining customer service and inconsistent quality are signs of a growing disinterest in truly catering to their customers.

On multiple occasions, I’ve received food items that were spoiled or improperly packed. Most distressingly, my Christmas dinner is now ruined because I received thawed, spoiled lobster. When I contacted customer service for a resolution, I was shocked to find that they would not allow me to exchange it for a suitable alternative that could arrive in time for the holidays. Instead, I was told to wait 3-5 days for a credit on my Williams Sonoma card, but by then, the deadline for receiving food orders before the holidays had passed.

Additionally, their website is plagued by technical glitches, making the shopping experience frustrating and cumbersome. Overall, Williams Sonoma seems to be losing touch with what customers expect and deserve. Given these ongoing issues, I will likely close my account in the coming months and seek out alternatives that prioritize customer satisfaction.

I ordered stools from Weat Elm and then on the confirmation it said delivery would be 5 months from now! I called to cancel the order and was told they were “starting the cancellation request” and I’d hear back. No one got back to me so I called two more times over the next month and was told the same thing. I finally disputed the charge with my credit card and that got their attention. They now refunded me some of the cost but are $188 short. They are saying that’s thr “shipping and handling fee” for something I never received. Outrageously bad customer service. I would not order from this company ever again!

Horrible customer service with both Pottery Barn and West Elm. Never buy online furniture again.

We bought outdoor furniture 2 years ago. The chaise loungers were $2,800 each. The style is called Larnaca. They are literally falling apart. The weave snaps and begins to unravel. William Sonoma refused to do anything for us. Pretty shocked, I thought they were a reputable company. Steer clear! Don't waste your money!

In Nov 2023 (it’s now Dec 2024) I ordered a set of pots. I never received them despite me calling them multiple times and being told they would ship. They kept claiming supply chain issues The pots never shipped. Today I called them. They said they have stock so I said great please ship it to me today. They said no, there is a technical problem and it’s not possible. They said I had to reorder and we’re rude about it. AFTER 12 months of runaround. No way. Zero stars. Never again.

On Black Friday I purchased an Air Fryer that was on sale for $79. Regular price $139. Was expecting delivery on 12/12. On 12/5 I check on order status and notice that the product is now showing as backordered with a new delivery date of 12/18. No email from Williams Sonoma. Today (12/6) I get an email telling me that I won’t get the product before the holidays, and they “generously” are offering me an alternative product. That alternative air fryer has a regular price of $99 on their site, so while I bought a $139 product for $79, they are now willing to give me a $99 product for that price. How nice. But it gets worse. Amazon is selling that same alternative air fryer for $69. Take my money, Bezos! And Williams Sonoma… first order, and also the last one ever. Should have checked Trust Pilot before placing my order, I guess…

Too snooty and rude - Princeton Market-fair They assume and profile customers as they walk-in and do not want to help based on their assumption of your buying power. Or is it better to not expect customer service these days !!??

I ordered holiday baking and decorating food items. The box was delivered to my house torn open on one side. The items were strewn all over, clearly not packed correctly(put in a huge box and not secure.) I had ordered a jar of cocoa powder that somehow was unscrewed, and ended up going all over everything in the box( a complete mess) besides some of the cookie mix was all out of the box. I called to complain about the poor packing job, and asked for a refund on the cocoa powder and one of the boxes of cookie mix that had come out of the box. I was on the phone for an unexcusable amount of time, where customer service asked for me to send photos of the box and the contents. I had to wait for 20 min until she finally received the photos, only to be told I had to pack up and return the empty cocoa powder container and the one cookie dough mix and the box it came in, if I wanted a refund. You just cant make this up. I have been a loyal customer for decades and being treated this way is a disgrace. This is not the way to keep loyal customers WS.

Ordered 8/28 arrived 11/13 and order wrong! Talked to customer service and to return I have to pay to ship it! Will NEVER buy from them again! Asked to speak to supervisor and never did as we were playing passive aggressive!

Ordered a few items about a month ago. One of the items was not what I ordered.

Since then I've spent over 4 hours on the phone with their customer service and have been promised multiple times the replacement will be sent.

I've sent back the incorrect item several weeks ago. Have not received any of the emails I was promised or the item. Called customer service again and they have no clue what's happening or where my order is.

0/10 customer experience. Avoid W&S at all costs. Literally everything they sell can be gotten cheaper elsewhere and they will actually send you the items you ordered.

Used Williams and Sonoma for my wedding registry it is a disaster. They do not let you know when someone buys you something and then they shipped gifts to the wrong place and after many calls with customer service they can’t even figure out how that happened but told us there is nothing they can do even though it was likely there computer system that glitched so now I have to lie to some of my guests and tell them I got the gifts when really they have been lost

Dear Laura J. Alber,
I am hopeful that one of these email addresses actually gets to you and if not that someone actually makes certain this message gets forwarded directly to you.  
My name is Wayne Goldberg and we have a couple things in common.  First, Although I retired a number of years ago, I was also a CEO of a large publicly traded Company, so I completely understand the demands on your time.  We have also both appeared on Mad Money with Cramer.
The reason I am intruding on your time is to let you know that you have a couple real winners on your team at Williams-sonoma, North Park in Dallas.
Last week, I was in the NorthPark location and for the second time, I had the pleasure of being helped by David.  He is extremely pleasant, helpful and service focused.
As Paul Harvey used to say; "and now the rest of the story"
After purchasing a $4,000 Jura coffee maker, I got home only to learn that a very small, but important part was missing.  I first called Jura support and after being on the phone with service for an hour walking through all of the packaging and doing a video call, the gentleman on the phone determined that the Filter casing tube (cover) was indeed missing.  He advised me that he had located the part and was ordering one to be sent to me.  I told him I had specifically purchased the machine because I had guests coming for the weekend and I promised to have their favorite coffee, so unless he could get the part sent to me overnight, I was just going to return the machine and order it on Amazon, because I could get it the next day.  
Before taking the time to repackage the machine and return it, I decided to call the store.  This is where Perry P. Tobin (spelling?) went to work and saved, not only a sale, but a customer; because to say the least I was extremely frustrated.  
Again, I had already decided that if I had to go back to the store or return the coffee maker, I was just going to completely return it and buy it elsewhere and I would likely no longer shop at William-sonoma.  Yet, Perry saved the day by telling me she had several other units and not only would she be happy to take one of the caps out of one of the other units, she would personally have it delivered to me and leave it with the concierge in the building where I live.  I went to dinner and sure enough when I returned from dinner Thursday evening, the concierge had the items that Perry had personally delivered, as promised.  
Perry has a hospitality heart and went out of her way to solve the issue without putting the burden on the customer.  
From one CEO to another, I want you to know that Perry is a problem solver, a great ambassador for your brands and she not only saved this sale, she understands the "Life Time" value of a customer.
Please thank David and it is my hope that you use this opportunity to properly recognize Perry for going above and beyond and making a significant difference.  
You can also feel free to use this message as training or in any way of your choosing.  I will also  be happy to post it publicly.
Yours in Hospitality, 
Wayne Goldberg
Former President and CEO
La Quinta Corporation
La Quinta Inns and Suites
LQ Management, LLC.

I ordered WS's electric pepper grinder thinking it would be a better bet than other brands. It's completely non-functiona. for many reasons and NOT RETURNABLE! Why this should be I can't imagine-- except that (As many others have noted), it's extremely tricky to take apart for the first charging (necessary to remove the pull tab) and to put back together. Once I'd found other recipients' (NOT WS's, package and so-called manual contain nothing but hype and "don't put in dishwasher") instructions an tips and gotten my mill working I found that the supposed grind adjustment produces the same combination of dust and big chunks of pepper no matter how it's adjusted, also as many others noted.

I just wish I'd found this site before I had anything to do with Williams Sonoma!