WillMove WorldWide SL Reviews 43

Gran empresa de logística, eficiente y muy amable.

Son muy profesionales en su trabajo.Me realizaron la mudanza con mucha profesionalidad y rapidez

Eficaces y profesionales. Adecuada relación calidad-precio. Recomendables para establecer alianzas comerciales estables.

Es una gran empresa de logística que resolvieron todas mis dudas y me aconsejaron en todo,los recomiendo sin ninguna duda son excelentes

Have moved all around the world over 15 different international removals, from Ireland - Australia, and everywhere in between.
This is the worst company I have ever had any dealings with, only concerned with getting as much money from you as they can, I have never had to pay port handling charges with any company I have ever used as it is normally included in the quote.
Original delivery date was a month earlier than actual delivery date.
Keep away very clever conmen.

YES ITS YOU I HAVE THE PROBLEM WITH.
Typical blame someone else. Look at your reviews it's not just me who has a problem with you

Team was good and office staff too. Have moved several times and this time all was perfect. Not looking to move again as I´m retiring but if I would I would contact them again. Thank you for the efforts.

Kamil.

Super buen servicio de mudanza, tardaron super poco y fueron increíblemente baratos los servicios en comparación de otras empresas.

Increíble lo rápidos y profesionales que fueron, se nota que llevan mucho tiempo haciendo lo que hacen. Totalmente recomendado, los mejores sin duda.

Contacté con está empresa para que me hicieran una mudanza urgente y recibí un trato de 10.

Este lugar es el mejor, fue una buena experiencia visitarlo. 100% recomendado

En este lugar tuve una muy buena experiencia, les recomiendo visitarlo, recomendado.

Professional service. They are always open to solve any doubt. I recommend them

Muy buen servicio, todo genial ,grandes profesionales en su sector contaré con ellos sin duda para la siguiente

Empresa sería y comprometida. Solicite un traslado con ellos, el mobiliario no sufrió ningún tipo de daño,arañazos ni desperfectos. Trato al cliente muy bueno. La verdad que me dieron muchas facilidades con las fechas de la mudanza.
Altamente recomendables

La experiencia ha sido muy buena. Desde el primer minuto que contactamos con ellos han sido muy amables y profesionales. Cumplieron tanto en precio como en servicio.Lo recomiendo 100%.

Suele ser muy exigente con el soporte técnico de las empresas. Con esta empresa me ocurrio que mis exigencias fueron totalmente satisfechas. La claridad en las respuestas a mis preguntas y la oportunidad de comunicarme con personas que hablan mi idioma fue estupendo.

Por último sin dejar de ser importante, la logistica que manejan es muy buena, realmente cumplen con lo que prometen.

Sadly I can only confirm other one star reviews. They start out polite and easy, then as soon as they have your goods the endless demands for more money come in. They threaten to return the goods to a different port to be self collected, again with more fees. Everything is an extra and vastly inflated cost. Every ambiguous word in the contract will be exploited by them for more money. I've moved around the world multiple times and this is by far my worst experience. Avoid at all costs..

The company arranged the delivery in Spain of our goods that were shipped from the US.
At the beginning they seemed very professional. However at the time of the delivery we were told to pay almost 2000 euros extra and they held our goods hostage until we paid the extra demurrage and storage fees. They never called us back to explain the extra fees. It felt like extorsion.

Company delivered my move from NY in Madrid. Company was very fast and efficient. I received many emails explaining all the customs procedures and the inclusions and exclusions of service. Very happy about working them.

BEWARE--EXTORSIONISTS--
I moved recently from Miami to Madrid and the company in Florida International Van Lines subcontracted WillMove.

WillMove extorted money from me, they had me sign an additional contract in order to deliver my furniture. They refused to deliver my sofa claiming it did not fit through the door, charged me extra garage fee for my car, attempted to charge me storage fee for my sofa that they didn't even want to deliver and so much more!!

I had to pay a separate company with a tow truck to pick up my car and sofa (which very easily fit) and then WillMove had the nerve to claim that the tow truck company lifted my sofa with an outdoor elevator and fit it through the window, which is 1/3 the size of the door opening!

Here are a few of my emails with WillMove

Hi (XYZ)

First of all, so in other words what your company confirms after-hours is UNTRUE, because you all confirmed with myself and the tow-truck company 10:30 AM and you had them waiting for 1 HOUR.
As a consequence of that, they missed the next call and I had to pay an extra fee.

Another thing that (XXY) confirmed “after hours” was that the sofa was going to have a cover on it, and you REMOVED the cover, see photo attached (Sofa 1).
As a consequence of that, I am going to have the sofa professionally cleaned. I also had to pay a separate company for delivery of a SOFA that I ALREADY PAID International Van Lines/Will Move.

Oh and guess what, the sofa was delivered this morning and it VERY EASILY fit through the door. They did not even have to maneuver it around.. see photos attached (Sofa 2, Sofa 3). Your team did not even want to ATTEMPT to bring the sofa up. So you are in BREACH OF CONTRACT.
---
And here is my email to (YXY) of International Van Lines:
The contract says that you all need to deliver ALL my furniture, which Will Move did NOT. I paid Will Move 2 days of parking, long haul, 3rd floor delivery, etc.. and they did it in 1 day. I did not receive a refund for the extra day. They also began counting the storage of the car on the 15th when it was loaded to their warehouse in Guadalajara, even though the day the car was technically separated from the furniture was the 25th. They also DELAYED the time to send me the photos of the car that I needed to get a paper in order to get a temporary registration/ insurance etc.. Because as you know, (YXY) advised me to remove my Florida Car Insurance. So I was not going to move the car without insurance.
As a consequence of that, I was charged an additional storage fee for the car.

The contract did not mention that the car and sofa were going to be held all the way in Guadalajara, which is an hour away from Madrid.
As a consequence of that, I had to pay a separate company a larger fee for a tow for the Car and a tow/delivery of the Sofa from Guadalajara to Madrid.

One last thing, Will Move did not set up the vanity. They leaned the back of the vanity which has 3 big mirrors on the baseboard, so any slight movement can cause the vanity mirrors to break completely.
As a consequence of that, I am going to have to find a company to set up the vanity.