Wilmoths Reviews 

Fantastic experience from your Folkestone branch Dan couldn’t have been more helpful purchasing my new car quick easy process.

Wilmoths DS Maidstone.
Exceptional service from their concierge, he was actually willing to provide after sale care and clearly understands how customer loyalty works unlike many sales staff these days. I was approached in a Relaxed and attentive manner and the prep on the vehicle I purchased was truly exceptional -no swirl marks to be found! Product knowledge was on point, it’s nice to be able to put my trust in a dealer.
genuinely no negatives!!

Last year was bad enough with my experience with Wilmoths in Maidstone, but this year has topped that.

Last year I was told work that was only advisory for an MOT was need to get my car through the MOT and even told by the person dealing with my servicing to scrap my car are the repairs were not worth it.

When I did get my car back, I had to take it back as a nut (allegedly replaced) on part of the suspension to get it through the MOT was missing.

This year's experience has topped that as my car was supposedly meant to be ready after a new exhaust was fitted on on Tuesday, but no contact from the servicing centre. I was even quote close to £2000 for a new clutch, that I can get done by a nationwide chain of clutch specialist for a third of the price.

When trying to contact Wilmoths, I was directed to leave a message - even though the servicing department was still open.

Judging by other reviews on Trustpilot and Google, there are far to many negative reviews for the Wilmoths group with little being done to improve service.

I am surprised Stellantis still want Wilmoths as dealerships with this level of service.

After hearing nothing back from Wilmoths Folkestone after calling and all the recent reviews I have completed. I have taken a massive hit financially and got rid of the van I only purchased in January. Never again will I purchase a vehicle from you. Spoticar is a joke, and you can’t repair the vehicles you sell. Avoid!!

I recently purchased a C4grand Picasso it was due a service and an mot which was booked in with Chris Felsted for 11/9/24 Eastbourne branch then I had the dashboard light up like a Christmas tree with lots of faults,panic stations I’ve several hospital appointments to attend and they managed to squeeze me into their busy work schedule and completed the repairs and serviced and gave it the mot ! When I went to collect it it had been washed! I am a retired mechanic and mot tester of many years and it comes very hard for me to take my vehicle to a garage especially a main dealer but I will most certainly use them again.Well done Wilmoths Eastbourne.Les Smith

Absolutely useless.
ds3 , no locking wheel nut.

phoned may 7th and gave over all my details and one was ordered
told it may take 4-6 weeks
phoned back twice weekly to find out if the part is in and being pushed from sales to parts department, being told no one is answering the phone in parts , call back later,
I phone back later, told to phone in the morning, being told person from parts has gone home, being told sales is wrong dept don't call back, even though parts put me through to sales. Finally today on Jun 13 I phone parts again , to be told again to phone sales, they tell me to call parts and I loose my rag and ask what is going on, passing me off to other people all the time, to be told the part isn't even ordered because there is no guarantee it will fit anyway !! No doubt if this was a male they would be treated completely different to a woman and I have experienced this before in the industry. No communication, no solution and being pissed about for weeks on end. Would expect more from a main dealer to be honest disgusting customer service.
Southampton branch .

Very much appreciated they're services and approachable staffs,I'm strongly recommending this garage .thank you very much for your help..10/10

We had been looking to trade our car in and buy a new family car for months.
We had been to loads of different car garages and dealerships and had an absolute nightmare with all of them.

Someone recommended Wilmoths Citroen at Crayford and asking for Kevin Wakerell.

We went along and asked for Kevin, from the very start we got a professional, polite and honest service and ended up buying a new car and trading ours in there and then.
Kevin was like a breath of fresh air after having to deal with all the Rubish and lies at the other garages.

I can not recommended Wilmoths and Kevin enough, from start to finish a 10/10 service.

Awful customer service.

I took my van into Wilmoths Southampton. I told them what my local garage had told me was the problem with my van (they had run a diagnostic test but said my van needed to go to a specialist). Wilmoths ran their own test told me I actually needed something else. They fitted the part (cost just over £850) assured me the problem was sorted. I took my van home the next day the same fault came up on my screen. Took the van back to Wilmoths and this time they replaced the part the other garage had said was wrong with it. I’m still awaiting paperwork for the second part Wilmoths fitted. I’ve chased this up 3 or 4 times now and still nothing. They assured me someone will get back to me. They never do. I’m sure the part fitted for £850 wasn’t actually needed.

Great service by Southampton branch. I took in my Relay camper conversion for first service. All carried out as advised, friendly and efficient service.

Wilmoths Eastbourne - wouldn't EVER buy or service a car with them. After years of constant problems, to the point that the engine failed, for which they have accepted liability, they refuse to provide any sort of reasonable outcome. The staff at Wilmoths were completely incompetent and refused to provide a satisfactory resolution. They are only interested in making money, which is also reflected in other reviews I have read. I still await a reasonable outcome!!!
Avoid the garage at all costs.

Beware - Poor Servicing

Back story, I had my first service here last year with no issues so not some random disgruntled customer.

Send my van in for it's first Major service, At a cost of £505.45!

Called and told van getting washed, Asked for payment and told they will drop the car off. Then asked to leave 10/10 on the survey I will receive as it's super important they get at least a 9 or 10.
Again, I have used them before and gave a 10.

Upon getting the van back notice it's not washed, Odd?!
So look further and not a single hinge greased, Brake fluid not changed, Leaving me little faith in the other work carried out.

Told on the phone brake fluid is extra, But when I told them it's a requirement on the service schedule they agreed it should have been added on to the quote and done.

Only option given was to book another day and pay for the extra work....The work that is part of a major service I have already paid for!

Very poor, Such a shame as the staff are all very nice.
Had they just offered to do the fluid for free (considering I have paid for a Major which states this) they would not have lost a customer.

Have escalated to Citroen, I do not see how they can deny the above as the paperwork is for a Major service and shows no brake fluid change.

Our other vans will be going elsewhere now also.

Ordered a Motability vehicle through Wilmoths Wokingham. Even though the order was accepted through the factory and contracts were signed Citroen 3months later reneged on the contract and Wilmoths failed to supply usable information to know what action to take, leaving us in a state of limbo for a further month. Finally we have decided to cut our losses and contact a more trustworthy supplier contacted them when explaining the situation had the phone put down on us. Shocking customer service!

paid £50 reserve to view a Citroen and decided against it, asked for the refund - but this did not arrive. sent email and phone calls until it came 10 days later. but was told initially that the refund would be made as soon as car was not wanted. this is unfair.

same problem on another Citroen. car was not 100% so asked for the £50 deposit refund. no refund came despite sending email and phone call. then rang & spoke to the director who answered the phone. he said only accounts can process refunds - but the sales advisor had done this previously? left message for sales advisor to call me to process refund but no calls. so rang back and a man from service answered who was surly and unfriendly and curt. he REFUSED to confirm my bank details so i have no idea if this refund will go thru to me! every company ALWAYS confirms bank details as it is very important information. Wilmoths should be more accurate and professional when dealing with customers money. All very concerning and upsetting. The person from service I spoke to should not be allowed to speak to customers like that. He was in a mood and I remember it was very upsetting - this was a poor example of bad customer service because he had a problem with me daring to ask for a refund which was due. The salesman originally said 100% if you do not like the car after paying the £50 deposit we will refund you the next day -
this did not happen. This level of customer service should not be occurring in a small community like Hastings.

Additional problems with GDPR. I have contacted Wilmoths head office (data protection officer) but have had no response whatsoever. This is a breach of data protection rules. this is not fair and very poor.

Sorry a negative review for my local Wilmoths dealership.

I had issues with my ad blue system and took it in under warranty. Folkestone branch took 17 working days and could not establish the fault so passed it onto Ashford. With lots of fault finding and talking to Citroen tech team in France the problem was establish. The warranty company wanted to visit to sign off the expense. Was informed yesterday that not all parts are going to be covered and I’ll have a bill off £500. I’m now at the 31st working day of being in a loan vehicle which I was told yesterday by the manager that I was lucky to have. Along this painful journey I visited my van and was overwhelmed to find it had a large scratch in the back panel. The parts are on back order so I have no idea when I will be reunited with my van. Obviously talking to a lot of the staff and found them abrupt, rude and condescending….. Really not a great service with no end date to all this rubbish. Customer service poor, establish conclusion poor. Next contact to Citroen customer service! Good luck everyone!