Jean Juviniere Ltd Reviews 23

Unfortunately I've had the same experience as Mary a year ago. Ordered a bottle of champagne for a 40th birthday- when I didn't get any shipping updates from DHL I chased this and foumd out it was going to delivered a day late. The lady on the phone seemed nonplussed and I was given a load of excuses "you should always order at least 2-3 days in advance" (I ordered a week in advance) "You should just order for asap delivery" (you are told to pick a delivery date on the website) and a bunch of other nonsense. Barely an apology to be found and no effort to make things right. Also they knew about this the day before and did not notify me. Another birthday surprise ruined. Maybe their products are ok,but if you want a timed delivery, I suggest you look elsewhere.

Bought as a gift so can't comment on the wine, but was a great price. Ordered and delivered in less than 48hrs. Great courier service with signing and photo. Reached it's destination (a college) perfectly.

I paid extra for a Saturday delivery and its not being delivered on a Saturday received email telling me so on the due date

Wine was a reasonable price and delivery was as advised

Ordered wine in birthday box came two days later than should have been delivered and box had wrong birthday date on , spoke to them quite happily said they send another box out with the correct birthday date on then courier’s sending emails and txt that they are delivering then end of the day for two days running they aren’t going to manage to deliver so still waiting on delivery, I do believe this is the couriers fault and not the sellers but I do believe they should be aware of the poor service the couriers are giving .

Hassle free process. Ordering and communication over delivery of the purchased item was very good and accurate.
Delivery was on-time and very quick.

Super quick service, called , question answered and posted same day arrived next day ! Job done

Item was well packaged and perfect for the intended use. Price reasonable and the card that can with personalized message was perfect.
Delivery was quick and communication excellent

Great choice fantastic service very happy

I ordered a top Californian Cabernet and Claire was extremely helpful and efficient. I received the case within 24 hours. Great service.

No fuss, easy purchase. Speedy delivery, Highly recommended

A very good company, all that you do is what you do
I would recommend you to all families and friends.

I was truly impressed with this company. I have made a mistake on my order. I emailed them to tell them I needed a Date changed. I got an email straight back saying this was not a problem the following day I got a phone call just to confirm the change. The following,yes the following day I received my purchase. Great communication great product great to do business THANK YOU

Just purchased an 80year old bottle of wine for a novel gift for my father. Ordered on Saturday and it was delivered on tuesday morning. I made a mistake and forgot to order a wine stopper in same order, contacted them and they got back via email quickly to say order the wine stopper separately and they would refund the postage as they would put in same shipment. Which they did. Great service. I can't comment on the quality of the wine as it has not been tried although it was really bought for the novelty value. Based on my experience I would recommend this company.

Incredible customer experience!

Claire was lovely and nice enough to check vintage of products before purchasing. Delivery prompt and no damage at all.

Would recommend this company to anyone looking for good quality products and services. I will be recommending and will use again!

I ordered a bottle of 1975 bottled wine 4 weeks ago to be delivered for a 50th birthday party yesterday. It never arrived but a note from DHL to say delivering today a day late. Wholly unacceptable especially as l way ahead of the birthday. Despite numerous emails to Wine Dancer asking where it was way into the evening l have not even had the courtesy of a reply or apology. A birthday surprise ruined.

Found exactly what I was looking for. Unfortunately the gift box was damaged on arrival. I contacted Winedancer, they replied that evening & a new box was dispatched the next day. Great products & customer service.

Inability to get orders correctly. There are far better suppliers out there. Avoid

I ordered an expensive bottle of port as a Christmas gift having considered it on their web site for several weeks. It was very competitively priced so I telephoned them to make sure it was what I thought and that the photo was of the actual bottle. The person I spoke checked and confirmed it was and recommended I should complete my purchase on line. I did just that only to receive a short and unapologetic email a day later to say it had “ just been sold” and I was being refunded. I appreciate sometimes stock on line can be wrong, but that was not the story here. Just sold elsewhere or simply sold too cheaply and cancelled? Very suspicious so avoid.

Ordered on a Friday for Saturday delivery and called on Monday to say I hadn't received it. Was helped by Lee who had actually already sent an email that I had missed. He helped me find a new bottle and had it delivered within 24 hours. Could not have been more helpful and friendly.