Wizfairtravels Reviews 

Awful experience with Wizfair Travels (wizfairtravels.com). I booked my family’s trip months in advance, expecting everything to be properly confirmed and handled. Just days before our departure, I discovered that my reservation could not be found on the airline’s website. I contacted Wizfair Travels multiple times and was repeatedly told that everything was fine and that I would receive a call back with a new confirmation number — that call never happened.

I eventually contacted the airline directly and found out that our reservation had been canceled. It was only after I confirmed this myself that Wizfair finally treated the situation seriously, just two days before our trip.

To make matters worse, the replacement option they provided was not what I originally paid for. I had purchased direct flights, but they tried to place us on connecting flights instead. The amount of stress, uncertainty, and frustration this caused my entire family right before our trip was unacceptable. A travel company should provide reassurance and solutions, not leave customers to discover major issues on their own at the last minute.

The way Wizfair attempted to compensate us was also extremely disappointing. They offered to cover our carry-on bags, but those were already included in our original booking, so this was not really a compensation or resolution — it was something that should have been included anyway. They also offered a $50 credit per person toward a future booking with Wizfair, but after this experience, we have no intention of booking another trip with them. That offer felt completely meaningless compared to the stress and inconvenience their lack of communication caused.

I would not recommend using Wizfair Travels. This experience caused unnecessary anxiety for my family and could have been avoided with proper communication and customer service.

scammers, stole the visa and deceive

Cuidado,son estafadores.
Anulan la reserva y en vez de devolver el dinero rápidamente se lo quedan alegando mil excusas.
NO CONTRATEN NADA CON ELLOS!!!
Ya están denunciados por mi en pagos.

You never processed an alaska air ticket and I now owe American Express $389.99. A guy named Pablo claimed to be with Alaska Air and that's who I thought I was using. Said changed ticket was a extra charge. I was desperate to see my brother in Hawaii who was in an accident. Later I found out ticket was never issued and I cancelled through Pablo who said I would get $389.99 refund. American Ex fought the charge but gave them back their money. I've been scammed and I want Amex to try and get my money back again. Any suggestions?

Buyer beware! I was charged over $400 for a ticket and cancellation service, but THERE IS NO TICKET!!! If you have paid and don't receive an email confirming your ticket with an *airline* confirmation ID, then you do not have a ticket. Call your credit card company to dispute the charge. Give them all the information. Shame on these people for ripping people off like this.

I have contacted this company countless times. They didn't run the charge for my flight and cancelled my flight due to nonpayment which caused me to settle on a different day I did not want. They run up charges that are not refundable. They have not provided an explanation a charge I did not ask for and want to refund only a portion of it without a reason. They appear to hide from you saying they will call back and do not. I talked to the same Wizfair people as other reviewers. My experience was very similar to the many complaints of the December 18, 2024 reviewer which tells me this is the way they do business.

Compré 4 vuelos desde el Cairo a Bangkok, lo hice en skiplagged.com, pero wisfairtravels.com fue el intermediario, al inicio no pude verificar verificar la reserva en la aerolínea ya que mi confirmación tenia el PNR y en la web de esta aerolínea pedía número de ticket, por lo que escribí un correo solicitando ayuda a wisfairtravels.com y rápidamente me respondieron con la información necesaria, me pareció un muy buen servicio de soporte al cliente y pude conseguir un excelente precio para mis vuelos.

I booked a flight through Wizfair Travels, a part of Wizfair LLC, on 12/16/24 around 10am PST. I paid on the phone and received my flight details (itinerary). I was informed that I would receive my tickets within 24 hours. Not receiving anything by then, I called on 12/17/24 around 11am PST. I was told that I would receive my tickets within 2 hours. Not receiving anything by then again, I called on 12/17/24 around 7:30pm PST. I was told that I would receive my tickets within 3-4 hours. When I insisted on a written confirmation, Wizfair agent Pedro Gomez sent me an email stating that my ticket was in progress. On 12/17/24 at 10pm PST, I received a confirmation that my booking was confirmed, with PNR 4UFSK3. I went to the airline's website (Southwest) and verified that there was a booking in my and my travel companion's name with the correct dates and times. On 12/18/24 in the afternoon, Nathan from Wizfair ticketing office called me to tell me that I had to change my flight, or they would cancel my flight. I stated that I was not available at their proposed time, and that I wanted to keep my original flight. Nathan said that either I would agree to change to the new flight, or he would cancel my booking. I said I would call them back and hang up. I called Southwest Airlines, who confirmed that I had a reservation, it was paid with my credit card, and there was no reason to change the flight on their end--the flight was happening and I had two seats. 25 hours before the flight, the reservation was still active. I decided to check in when it became available, 24 hours before the flight. However, when the check in window opened, I no longer had a ticket. The airline website gave an error that the reservation was unticketed. I called the airline to verify. Airline representative informed me that the booking was there, however, the travel agency (Wizfair) had suspended it due to nonpayment. The airline agent sent me an itinerary, where I saw that credits from my original tickets were moved to the same flight at a fare more than three times what it cost at the time I had confirmed my flight status earlier that day. I called Wizfair Travel on all of their available phone numbers (Ticketing: 844-877-3042; Reservations: 888-709-2635; and 888-880-0009). No one answered ticketing calls. I talked to Stacey from reservations at 10pm, who told me that her manager would call me in 15-20 minutes. I called back at 11pm, talked to Pedro, who transferred my call to ticketing. I was on hold for 20 minutes. I called back at 11:20pm, Pedro said that ticketing would call me back in 20 minutes. It is now 1am. No one called. I call ticketing number and no one answers. I am filing complaints with BBB and FDC to get a refund.

This company owes me money. The boss Joven hires me to run his advertisement and defaults my payment. My payment is only $703.42 but he decided to disappear and give me lots of excuses. Even with Court Order to pay me, he ignores the Court Order.