Woodie's Reviews 632

Absolutely awful online shop. I ordered some bedding plants. I had to email them after a week as I hadn’t gotten a delivery date. They have now cancelled it after 10 days stating that none of the plants are in stock, not any of them. They did the same thing last year. Last time I shop there.

Looking to drop off old electric lawnmower and two separate employees asked me was I purchasing a new one before reluctantly saying they will take the old one. Obviously coming from the top down. I reminded them you pay the wee charge when you buy the item . A disgrace

Ordered a storage container for outdoor cushions, no indication given as to when to expect the item. When the item eventually arrived it was broken in bits. Contacted customer services via email as it is impossible to find a phone number to call. Got a generic email back to say they would look into it. 4 emails from myself later with absolutely no response from Woodie’s. DPD showed up to collect the item (no communication that they were coming) and refused to take it as I had not sealed the item. I explained that there was no communication they didn’t care told me to seal it and they would come back. Still don’t know if I am getting a refund. Never order from this website kicking myself for not reading the reviews.

I would like to thank the wonderful staff in woodies in the castlebar store. Especially Collette at the service desk. There all so polite and so helpful
I shop regularly in woodies in castlebar and I found all the staff so helpful and so willing to go the extra mile when assisting me and other customers with their purchases. I recently bought a fabulous water feature and they couldn't do enough to help assist from advising me, dealing with me and loading my new water feature into my car. Thank you from a very satified shopper

I would like to thank Heather, who while working on the till in the Mullingar branch, went above and beyond to offer excellent customer service. She was friendly, kind, and thoughtful enough to put me on a waiting list for a glass-topped patio table without chairs, in case one became available during the season.
I had asked about the same item in another branch and received a simple “no,” so Heather’s initiative really stood out. As it turned out, a perfect table became available within a few days. When I returned to collect it, I met two other members of staff who were also friendly, helpful and provided great service.
This was an all-round positive experience — thanks to Heather and the Mullingar team for their outstanding customer care.

I just bought a wheelbarrow in woodies Naas and I had the help of a very nice young man named Jan.

Ordered an Einhell 52cc petrol multi-tool for €250. Received a completely wrong item — an 18V cordless oscillating tool worth a fraction of the price. Two tins of Dulux paint at €86 each were packed upside down with no tape on the lids and arrived spilled and unusable. The paint box had burst open completely.
No customer service phone number. No live chat despite what their website claims. Submitted a ticket at 3pm yesterday, received one holding reply this morning promising a follow up, and have heard nothing since — it is now 3pm the following day.
Over €420 worth of goods either wrong or destroyed due to negligent packing. Still unresolved. Avoid ordering online from Woodies unless you enjoy being ignored.

Oh dear, sad day for Woodies! I've been shopping in Woodies Carrickmines for many years. Always got helpful good advice. However, yesterday morning while shopping for garden supplies, one assistant, treated us as a nuisance when we made an enquiry was probably overworked, stressed, such was her attitude....sad! I will be going to a garden centre next time. Miriam dublin

Absolute worst customer service. I regret ever dealing with woodies.
Finalized my kitchen May 2024, kitchen fitted November 2024. To start, all of my appliances were delayed being delivered as it said on their system they had been delivered in July which was incorrect.
I was informed on the fitting day there was a 6 week lead time on my sink. This was never mentioned throughout the planning. So I had to run around cork city looking for a sink in stock to take home with me or the fitters would have to go to another job and god only knows when they would be back.
And to mention I was 8 months pregnant dealing with all this extra stress.
The fitter attached handles to both corner cupboard door which meant you could open the door and then had the cheek to take off the handle and tell me to stand back and you couldn’t see the hole???? Ridiculous!
He had to order a new door and replace the one he drilled.
Next problem is the handles fitted are completely wrong, they weren’t the ones I chose for our kitchen.(new build)
I was informed it wouldn’t be until after Christmas. I had an employee come to my home and take videos pictures of all. Then for months and months back and forth it was like trying to get blood from a stone. Chris (head over kitchen for woodie Blackpool) has still yet to make contact with me. Iv dealt with team leader, floor staff and many many other staff members and not once did the manager pick up the phone and call me. It’s liked he blanked me. I was willing to make a deal as my original handles were 15cm and the ones they installed were only 10cm so it was a whole kitchen face replacement ,27doors to be exact.
They offered me €150 which was embarrassing for them, so I opted for all doors to replaced with handles I chose.

Fast forward after numerous calls emails and shop visits November 2025, a whole year later and woodies arranged for the new doors to be fitted.

And once again they messed it all up and I was missing doors.
Here we are in April 2026 and Iv two different handles on my kitchen doors. They informed me last November it would be January and back and forth and still no end in sight. 16 months this is going on. I really wish I never went near them in the start and hope anyone reading this stays well clear of them!!!!
I’m currently taking legal action!!!

Terrible experience I ordered 4 7kg bags of wooden logs to be delivered to my elderly mother, they tried to scam me by sending kindling when I got in touch with customer service Vanessa lied and said they have no more stock even though to this day they have them available online for click and collect and delivery Not a good look for your company to have liars as customer service

Appalling customer service. Long queues staff who don’t have much information.

My experience was good. Purchased my kitchen in Woodies Galway. Chandra the kitchen designer was excellent. Very patient. Went out of her way to make sure that I was happy. Nothing was too much trouble. Also the Kitchen Fitter that she recommended was excellent. Chandra is a great asset to Woodies. Got a lot of compliments from people about the kitchen. Got my kitchen in 2025 but have been meaning to put this review up for some time.

Just a thank you to manager Jan @woodies blanchardstown today for her help and patience with my queries, excellent customer service.
Brian

As some customers have stated their website has some glitches. Also I bought some Ronseal fence paint for 15 euro on the 23rd March and by the 25th it's not 24.99. No special offer was wrote at the time of the initial purchase. Also their delivery costs are ridiculous high when u order a lot of products. Ive ordered a lot of garden bits but delivery out priced the goods so I didnt bother getting them then. Delivery was quick enough which I was happy about.

5 Stars 🌟 for Abraham & Pearse, Tralee store. They were so kind & helpful to me instore. They have perfect customer service skills. They are a credit to Woodies Tralee.

Ordered three items from Woodie’s — the ordering process was easy and delivery was quick. However, 24 hours later I was informed that one item was actually out of stock and had to be refunded. The refund was processed, but items really shouldn’t be listed as available if they aren’t in stock.

Bought Rug Doctor Heavy Stain and it works like magic on my carpet. I dilute it with some hot water and brush it on the carpet area . It is simply brilliant. So pleased.

I only wish there were negative stars but I had to give it 1 star. Purchased a kitchen at start of February 2025 removed my old kitchen in the 4 week time frame before fitting as requested long story short my kitchen was completed on the 16th of December worst experience of our lives took all the excitement out of our new 26k kitchen all I say is stay away don't touch don't even consider these bunch of absolute morons kitchen designer Rory got fired as a result of all his mess ups with us but still had to wait for new designer to be employed bought the kitchen in Blackpool Cork city and while we were up in a heap even tuners cross kitchen designers refused to get involved even though they all worked for the 1 company a complete shit show of an organisation I have dates receipts and videos to prove my reviews and anyone with questions on how incompetent woodies kitchens are do not hesitate to contact me I would love nothing more than to post my details with this review but I would probably be the one to get in trouble not woodies again my advise spend a little bit more it will be well worth it. Anyone else with the same experience please post on woodies reviews and maybe we get together and really drive this on for people not to be conned by this absolute moronic organisation.

False advertising with lots of items! on their website they state they have the items for click and collect and when you arrive to pick up, they cannot produce the items. So many wasted journeys and not much apologies. Staff tell me that system incorrect since last August and nothing been done to rectify it. So it's a case of 'no regard for customers' who like myself have given them years of business (interior design business) and never again will I step foot in any of their branches. Shame on you Woodies and it might do you good to take some advice from some of the other many stores around who provide excellent and HONEST service for their customers!!!! Triona Timmins

I bought a cylinder of gas in January at woodies in kilkenny city. The cylinder is faulty as it has no flow of gas. Ive double checked the regulator with another cylinder and it works. When i attempted to return the gas cylinder i was told they could do nothing as i had no proof of purchase. As i paid cash I could not prove the purchase. even tho I have been a loyal customer for many years. The customer service could identify me as a past and loyal customer but the manager would not accept this. I had to leave with a faulty gas cylinder with zero customer satisfaction. I will also be bring this up with callor gas as I believe this is a dangerous product.