The "robots" are scheduling leads while we sleep - and while we're awake. Less expensive and more effective than humans. (Don't worry, humans. We still need you.) Special mention for our Wo... Toon meer
Bedrijf heeft geantwoord
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Woosender is an amazing product. It allows us to connect with multiple prospects quickly. The AI learning helps build responses and clients get answers faster than ever. Rafael our internal contact... Toon meer
Bedrijf heeft geantwoord
Started getting text messages from someone who knew my name but wouldn't identify themselves...typical phishing tactic. After a week of anonymous texts, the guy finally said he was from Woosender but... Toon meer
Bedrijf heeft geantwoord
Rafael Torres at Woosender has been absolutely fantastic in helping us update and implement our new system. From onboarding to ensuring we were set up for success, Rafael went above and beyond. He ded... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
WooSender’s AI will help you connect with more leads and close more deals through SMS, Email, Live Chat, Phone Calls, and much more!. Say goodbye to empty sales calendars and hello to a thriving pipeline every single day!
Contactgegevens
1323 SE 17th St. PMB 98286, 33316, Ft. Lauderdale, Verenigde Staten
- support@woosender.com
- www.woosender.com
4,2
Goed
73 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Just spoke to Steve
Just spoke to Steve. He supplied me with excellent information. I look forward to working with him going forward!!!
27 maart 2026
Review zonder uitnodiging
I didnt even pass the first step
I didnt even pass the first step. Seems like a fly by night company. One of many that want to take your money up front with out delivering true value. They didnt respect my time and never showed up for our first call. They were texing me before that and just disregarded it. Then they were texting me to reschedule. If they cant make the first call on time before you get my money imagine the service after they take my money.
22 januari 2026
Review zonder uitnodiging
Antwoord van Woosender AI
Hi Michael,
We take feedback seriously, so I wanted to clarify what actually happened here.
According to our system logs, our team made multiple call attempts at the scheduled time, but each call was forwarded to voicemail. We also followed up with text messages to let you know we were attempting to reach you and to reconnect.
In the screenshots from our system, you can see:
• Several outbound call attempts made by our team
• Each call being forwarded to voicemail
• Follow-up messages sent shortly after to reconnect
Here's the screenshots for proof: https://drive.google.com/drive/folders/1hjq61_Af6c2qDYJ81OuJZUgiNCYi0M5E?usp=sharing
We understand missed calls can happen on either side, which is why our team attempted to call multiple times and then offered to reschedule.
Our goal is always to respect people’s time and make sure they get the information they need before deciding whether WooSender is a fit. We never charge anyone before they’ve had a proper conversation with our team.
If you'd still like to connect and see how the platform works, we’re happy to schedule another time that works for you.
Very user friendly
Very user friendly, easy for any company to adapt and intergrade into. I’ve been using for years and it greatly increased my sales and appointments numbers with much less effort thanks to the AI.
28 april 2025
Review zonder uitnodiging
Antwoord van Woosender AI
Thank you for the great feedback and for being a long-time user. We’re glad to hear WooSender has been easy to adopt and integrate, and that the AI is helping drive more appointments and sales with less effort. That’s exactly the outcome we aim for.
I’ve used WooSender for years and can…
I’ve used WooSender for years and can confidently say it gets results that other platforms simply can’t.
Get a demo and give it a shot. If you need more appointments nothing works better.
27 januari 2026
Review zonder uitnodiging
Antwoord van Woosender AI
Really appreciate the feedback. We’re glad WooSender continues to outperform and drive real appointment results. Thanks for being a long-time customer and advocate.
WooSender feedback
WooSender has been extremely helpful for streamlining my outreach and follow-ups. The platform makes it easy to manage conversations, automate tasks, and stay organized without losing the personal touch. It’s saved me a lot of time and has really improved the efficiency of my communication with leads and clients. Rafael the account manager was extremely helpful and easy to work with.
23 september 2025
Review zonder uitnodiging
Woosender review
Woosender has helped us book more appointments & close more deals from all of our marketing campaigns. Excellent customer service & support. Highly recommend
8 september 2025
Review zonder uitnodiging
They started the relationship with a lie and ended it with me not being able to cancel
First, I was sold something that woosender does not do by their sales rep. He told me that they would create ads for me and help me generate leads. I buy the 90-day trial for $9k. Turns out that is only for a CRM. I complain enough that they do give me free ad advice. Nothing comes in. So now I'm out an additional $5100 in ad spend, 14 opt ins, 1 showed. That's a terrible ROI. So I try to cancel and this is when it gets VERY shady. My once very responsive contact goes MIA. I send her two emails. I go ahead and cancel via their chat. Then I get an email that I HAVE TO MEET WITH SOMEONE in order to cancel. I have booked a call with them, but they will be displeased to answer that call. When your customer wants to cancel, you let them cancel. Or you are a scammer. I know they tried with the whole leads things, but it was a disaster. They should have just refunded my money from the beginning and parted ways. They had recordings of the sales call where the guy sold me something they don't do. I don't recommend you use them. Even if you are super careful and cross all your T's, you will most likely get screwed. It's just an overpriced CRM that is hard to get out of.
22 augustus 2025
Review zonder uitnodiging
Antwoord van Woosender AI
Hi Natalia,
We’re sorry to hear about your experience and would like to clarify several points.
WooSender is not just a CRM - it’s an AI-driven communication and automation platform designed to help businesses increase lead engagement through text, email, and voice. Your 90-day $9,000 agreement included access to WooSender, full onboarding, and dedicated one on one AI specialist support, all of which were fulfilled.
While we understand there was some confusion early on, WooSender does not create or manage ad campaigns. This was explained during onboarding and is outlined in your agreement. As a courtesy, our team went above and beyond by providing complimentary ad strategy advice to help you make the most of your external marketing efforts. Unfortunately, ad results depend on many variables outside of our platform.
Regarding cancellation, the offboarding call you referenced was an exit call to discuss your experience, not a requirement to cancel. Your agreement was for a fixed 90-day term with no auto-renewal, and your account was processed for cancellation at the end of that period.
We recognize that this engagement did not meet your expectations, but we want to emphasize that all contracted services were delivered as agreed. Our goal is always transparency and client success, and we’ll continue to ensure expectations are aligned from the very beginning of every partnership.
— The WooSender Team
WooSender totally changed my business
WooSender totally changed my business. I used to have to track down leads and schedule appointments and now it does all of that for me. I just show up to my sales calls and close deals. I can even have the Ai reschedule people and follow up with those who are on the fence. Wish I would have used it 4 years ago... Millions of dollars to be made here and the support is great.
3 juli 2025
Review zonder uitnodiging
Antwoord van Woosender AI
Wow — thank you for the amazing feedback! 🙌
We love hearing that WooSender has completely transformed your workflow. No more chasing leads or juggling calendars — just showing up and closing deals. That’s the dream!
Our goal has always been to help businesses like yours scale effortlessly with AI, and it's awesome to hear it's making such a big impact. Millions more to come — we’re here to support you every step of the way!
I have used WooSender since 2019 for…
I have used WooSender since 2019 for both myself and my clients.
Using WooSender, we’ve been able to get as much as 90% response rates to inbound leads.
We don’t have to deal with the headache of getting our clients to follow up and respond.
And we don’t have to deal with a super difficult set up process.
Use AI to write your copy, submit your A2P registration, and set everything up for your use case. Takes 5 minutes to get done, and less than 1-2 days to get A2P approval.
If you want to use the easiest platform to get results for your business, or your clients, then WooSender is your choice.
Set it up. Feed it leads. Forget it.
AI will have conversations and schedule appointments in your calendar for you. On autopilot.
Thanks guys and gals at WooSender for all the help!
2 juli 2025
Review zonder uitnodiging
Antwoord van Woosender AI
Thank you so much for the incredible review and long-term support since 2019! 🙌
We’re thrilled to hear that WooSender has helped you and your clients achieve up to 90% response rates and eliminate the hassle of follow-up. It’s exactly why we built the platform — to simplify lead management, speed up setup, and let AI do the heavy lifting so you can focus on growing your business.
We appreciate you being part of the WooSender journey. If you ever need anything, our team is always here to help!
My experience with Waleed at Woosender…
My experience with Waleed at Woosender has been professional, personable, expert knowledgeable a Wow experience. I'm not sure what you pay him but he's amazing and should get a raise or promotion.
23 mei 2025
Review zonder uitnodiging
Antwoord van Woosender AI
Thank you so much for the kind words! We're thrilled to hear that Waleed provided such a standout experience. He truly is an invaluable part of our team, and we’ll be sure to pass along your praise to him. Your success is our top priority, and we’re glad Waleed helped make it a “wow” experience for you. Thanks again for being part of the WooSender family!
The entire staff at Woosender is…
The entire staff at Woosender is extremely professional and helpful. Periodic meetings with our support manager assured a smooth and seemless on-boarding. We love the system. Very well designed and helping to bring more of our leads to a personal meeting with us which has resulted in many more sales. Thank you Woosender.
28 februari 2025
Review zonder uitnodiging
Antwoord van Woosender AI
Thank you so much for your kind words! We’re thrilled to hear that you had a smooth onboarding experience and that WooSender is helping you turn more leads into personal meetings and sales. Our team is always here to support you, and we truly appreciate your trust in us. Looking forward to your continued success!
Very happy with Woosender always…
Very happy with Woosender always answering questions or concerns. The business has been really busy with the Woosender helps.
22 januari 2025
Review zonder uitnodiging
Antwoord van Woosender AI
Thank you so much for your kind words! We're thrilled to hear that WooSender has been keeping your business busy and that our team has been able to answer your questions and concerns promptly. Your success is our priority, and we’re here to support you every step of the way. If there’s anything else we can do to help, don’t hesitate to reach out. Keep crushing it!
Been working w Woo for a few years
Been working w Woo for a few years. Recently started working w Rep Mara Collins and it absolutely blew the doors wide open. She is BEYOND helpful.
The system is ripping for us now!
14 januari 2025
Review zonder uitnodiging
Antwoord van Woosender AI
Thank you for being such a loyal WooSender client and for sharing your incredible feedback! We're thrilled to hear that your experience with our platform continues to excel after working with Mara Collins. She truly embodies the level of dedication and expertise we aim to provide to all of our clients.
It's amazing to hear that WooSender is "ripping" for you now—exactly what we strive for! Your success means everything to us, and we’re excited to continue supporting your growth. If there’s anything more we can do to elevate your experience even further, don’t hesitate to reach out.
Thanks again for your partnership—we’re lucky to have you on board!
A Game-Changer for Our CRM Needs!
As someone working in Business Development and Engagement with FGM, I can confidently say that WooSender has been an incredible asset to our team. We've been using WooSender as our primary CRM platform for a year now, alongside Yuliia as our dedicated AI Specialist—and we couldn’t be happier!
WooSender has transformed the way we manage our leads and inquiries. It’s like having an extra pair of hands that takes care of follow-ups, schedules appointments, sends reminders, and even handles cold outreach—all powered by AI! What sets WooSender apart is its flexibility; I’m able to personalize interaction, using my own voice and follow-up techniques, which has been invaluable.
A special mention goes to Yuliia, who has been a phenomenal support throughout this journey. She’s incredibly attentive, always responsive to our needs, and handles any technical issues with efficiency and reassurance. While no platform is perfect, Yuliia’s dedication and proactive approach ensure that any challenges are addressed promptly, leaving us confident and satisfied.
Over the past year, we’ve built a great working relationship with Yuliia, making collaboration seamless. She’s genuinely one of the best partners we’ve worked with, and her commitment has made a lasting impact on our team’s success.
If you’re considering a reliable CRM platform with top-notch support, I highly recommend WooSender and Yuliia. They’ve truly elevated our workflow and results!
11 januari 2025
Review zonder uitnodiging
Antwoord van Woosender AI
Thank you so much for sharing your incredible experience with WooSender! We’re beyond excited to hear how the platform has transformed the way you manage leads and inquiries—it’s like having a supercharged team member working alongside you! Your mention of its flexibility and ability to personalize interactions in your own voice truly highlights the core of what we aim to offer: a powerful yet adaptable solution for business growth.
Yuliia is an absolute rockstar, and we’re so glad her dedication and expertise have made such a positive impact on your experience. We’ll be sure to pass along your kind words to her—she’ll be thrilled to hear how much her support means to you and your team.
We’re grateful to have built such a strong working relationship with you and FrontGate Media, and we’re excited to continue supporting your success. If there’s anything more we can do to enhance your experience, don’t hesitate to reach out!
Thanks again for your recommendation—it means the world to us!
BEWARE OF THIS COMPANY
BEWARE OF THIS COMPANY. The system never worked for us despite an enormous amount of effort. It's not actually AI, but rather a bunch of rule based responses that you have to write yourself and it really turns potential customers away because it's obviously a bot. When we tried to cancel, they try to make you get on with a sales person, and then they flat out refuse to cancel. I requested to cancel on December 18th, they waited to respond until the 23rd, after I was billed 3k on the 21st. I have been fighting them ever since to get a refund on that payment and to get them to cancel my account which they are refusing to do. It's a complete nightmare. Please avoid this company like the plague, they have zero business ethics.
9 januari 2025
Review zonder uitnodiging
Antwoord van Woosender AI
For anyone considering our services, we encourage you to reach out to support@woosender.com to review all calls and interactions with Spencer and Steve’s team. We’re also happy to provide performance KPIs for transparency.
The timeline below clearly illustrates that the team did not fully engage with WooSender. They failed to show up for appointments booked by the AI and were not utilizing the system effectively. Steve, the Manager, explicitly shared that the team was reluctant to use WooSender and did not feel incentivized to use the service.
Audit Summary Preview For Spencer Handley:
Full Audit Link: https://docs.google.com/document/d/1eoyIVq19agMkaKmR-Hbo_df0ooLLN9cwFSTjtxBF0js/edit?usp=sharing
- August 22, 2024 – 1 year License Agreement signed, invoice paid.
- August 22, 2024 – Onboarding call with Mara (AI Specialist). Spencer (CEO) and Steve (Manager) received platform access and training resources, including the Appointment on Autopilot program and Conversational Ads training.
- August 30, 2024 – Implementation call with Mara. Dashboard, workflows, and follow-up scripts were created.
- September 3, 2024 – A2P registration for SMS/phone calls failed. Steve was responsible for updating compliance.
- September 19, 2024 – A2P registration approved. Campaigns resumed with progress updates.
Despite comprehensive training and support, KPIs indicated strong lead contact rates (far exceeding industry averages), but the team struggled with internal processes:
- November 18, 2024 – KPIs: 2,052 contacts validated, 172 interested, and 66 appointments booked. Contact rate: 86% (compared to the 20% industry average).
- December 3, 2024 – Despite further optimization efforts, the team’s engagement and lead disposition issues persisted, with 678 contacts validated, 71 interested, and 35 appointments booked.
- January 7, 2025 – Threatened the WooSender team with writing negative reviews on BBB and Trustpilot if a refund was not issued.
Final All-Time KPIs:
- List added: 6,750
- Validated: 5,290
- Responded: 5,290
- Interested: 392
- Appointments: 150
WooSender successfully facilitated communication with 78% of leads well above the 20% industry average for cold lists. However, internal challenges within the team, including missed meetings and lack of incentive, impacted outcomes.
It is disappointing to see our team publicly criticized despite offering continued support and an option for early contract termination outside the agreed 90-day cancellation window, which was declined.
We remain open to discussing our service performance and invite anyone with concerns to contact support@woosender.com.
Rui Lin is the best
Rui Lin is the best and VERY responsive to new customers.
8 januari 2025
Review zonder uitnodiging
Antwoord van Woosender AI
Thank you so much, Jenn! We’re thrilled to hear that Rui Lin provided you with such excellent and responsive support. Our team takes pride in making sure our customers feel prioritized, and feedback like yours keeps us motivated. If you ever need anything else, we’re here to help!
Woo Support Outstanding, Mara Was Amazing
Mara was outstanding! Knows the product inside and out, explained it clearly and offered innovative ways to improve performance that were unique to our marketing objectives; She is also a pleasure to work with just on a personal level. Couldn’t be happier with the support, and extremely excited to get our campaigns launched!
7 januari 2025
Review zonder uitnodiging
Antwoord van Woosender AI
Thank you so much, Kurtis! We’re delighted to hear that Mara provided such an exceptional experience. Her deep product knowledge and personalized approach are what make her such a valuable part of our team. We’re excited about your campaigns and can’t wait to see your success! If you ever need anything, we’ve got you covered!
Woosender has been a game-changer!
Woosender has been a game-changer for me and this is the second company I’ve implemented it for—with equally exceptional results! As an automated lead response and appointment scheduling system, the product itself is nothing short of outstanding, delivering hight performance and consistently impressive outcomes.
What truly sets Woosender apart though, is the unparalleled support they provide. From the hands-on guidance of a dedicated Account Manager to their highly responsive virtual support team, Woosender ensures you’re set up for success every step of the way. Additionally, their extensive library of digital resources makes it easy to maximize the system's potential.
For marketing automation, Woosender remains my #1 choice and I highly recommend it to anyone looking for both a powerful tool and a reliable partner!
3 december 2024
Review zonder uitnodiging
Antwoord van Woosender AI
Thank you so much, Frankie! We’re beyond grateful for your continued trust and support. It’s amazing to hear that WooSender has been a game-changer for you—not just once, but twice! Your feedback highlights exactly what we strive for: delivering exceptional performance with a seamless experience and a support team that truly has your back.
We’re excited to continue being your go-to partner in marketing automation and look forward to seeing your future successes. If you ever need anything, you know we’re here for you every step of the way!
Great software that help us save time on lead work
Great software that help us save so much time to work on leads. I love that Woosender automate all the manual tasks and make it easier for our team.
28 december 2024
Review zonder uitnodiging
Antwoord van Woosender AI
Thank you for your fantastic feedback! We’re so glad to hear that WooSender has been a time-saver for your team and made working on leads so much easier. If there’s anything more we can do to help, feel free to reach out!
Be careful
Be careful! They told us they will help us to get leads by cold emailing. They even recommended a company Listkit. Not only we did not get ANY leads but they tried to keep charging us. Keep in mind that they already scammed us for $5000 and their billing department keep sending us bills. We are reporting them. Be careful!
Update on the review to address the inaccuracies in their response: During our sales call with Robert, I repeatedly asked if leads from cold emails were a good idea and whether they had experience with them. I made it clear that, unless you have quality leads, it won’t work. Robert confirmed that THEY HAVE DONE THIS BEFORE. I then asked if it was in our industry, and he confirmed. After that, they introduced us to Listkit via an introductory email. I have screenshots of this and will try to upload them if possible. I’m sharing this to help others avoid losing money in this already difficult economy.
4 november 2024
Review zonder uitnodiging
Antwoord van Woosender AI
Thank you for sharing your feedback. We regret that your experience did not meet your expectations. Transparency and delivering quality service are our priorities, so we’d like to address the concerns raised and provide clarity regarding the timeline of our engagement and the circumstances surrounding your review.
Timeline of Events
October 22 – Onboarding
We collaborated with you to ensure compliance with TCR requirements, set up your campaign registration, and establish workflows, including creating an offer message and communication systems.
October 28 – Call with Listkit
You independently agreed to purchase 5,000 leads from Listkit, a third-party lead provider we referred. While we facilitated the connection, we do not have control over the quality or targeting of the leads they provide.
October 31 – Launch
We implemented your campaign using the leads provided by Listkit. The leads were successfully imported and messaging was launched as planned.
November – Optimization
During November, we worked diligently to address your concerns regarding lead quality and response rates. We made updates to messaging, recommended new lead sources, and extended your billing by 30 days as a courtesy to give you additional time to refine and assess your campaigns.
December – Cancellation
On December 10, you formally requested cancellation, expressing dissatisfaction with the leads, which you noted were not targeted to your client avatar. While we attempted to address these concerns, including suggesting alternative strategies and tools, you confirmed your decision to cancel.
Billing and Charges
The bill you received after cancellation was for overage charges incurred during your use of the service. These charges were related to exceeding the agreed-upon usage limits while the campaign was active. No unauthorized charges were made.
Clarification on Leads
Listkit, as a third-party provider, is independent of our company. While they delivered the leads as agreed, we do not control the quality or targeting of these leads. It’s important to note that you did receive leads, but they were not aligned with your specific client avatar, which impacted their effectiveness.
Commitment to Support
Throughout our engagement, we took proactive steps to address your concerns, including offering personalized support, refining outreach strategies, and extending courtesy billing adjustments. While we regret that these efforts did not lead to your desired outcomes, we remain committed to supporting all clients with integrity and transparency.
If you have further questions or would like to discuss this matter, please don’t hesitate to contact us directly.
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