i love this store in person and so it gets 5 stars because theyre great even though my order still hasn't arrived. but please for the love of god add an option for express postage. aus post is useless... Toon meer
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Lees wat reviewers zeggen
They were happy to change my order at the last minute and delivered it seamlessly. Really happy with the experience.
Item posted quickly. Alternate delivery options would be nice. Standard post took five days to deliver a few suburbs away. When I order from Sydney music stores items are in my hands within five h... Toon meer
The staff were very helpful during both the research calls prior and to the purchase that I made. My only complaint, which is minor, was that I did not receive emails either confirming the purchase o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our staff are all musicians and have real life experience in live performance and touring, sound mixing, digital and analog recording, system design and music tuition. Our goal is to make sure that you get the right equipment for your needs and then have the support to help you thereafter. Musical instruments are our passion and our staff have the knowledge and experience to guide you in the right direction.
Contactgegevens
809 Nepean Hwy, 3187, Brighton East, Australië
- 03 95578600
- sales@worldofmusic.com.au
- www.worldofmusic.com.au
4,4
Uitstekend
2K reviews
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Excellent service
Excellent service, guitar arrived within days of ordering and their correspondence was prompt and helpful.
14 april 2023
My experience with World of Music was…
My experience with World of Music was very good - helpful and prompt in processing my delivery.
On the other hand my experience with Startrack was less than stellar - non-arrival of the item on Friday when schedule and when I was home, actual delivery on the following Monday attempted with less than 24 hours notice (about 2 hours), so I was not at home. Upon non-delivery it was offered that I could collect it at a depot as a 22km round trip- great work Startrak!!
11 april 2023
Good customer service and super fast shipping
I recieved my package in two business days as recommended.
11 april 2023
Lucky!
The online experience of ordering and paying was quick and easy. Delivery time was great. However I was horrified to find that with nobody home the courier chose to leave an expensive guitar outside my house leaning against the front door. Makes me wonder what would have happened if someone had stolen it. Would the store been happy to replace it based on my word…
17 april 2023
Antwoord van World of Music
Hi Lisa,
Thank you for taking the time to bring this to our attention. We send all of our guitars requiring Signature on Delivery so I do apologise that the courier driver has done the wrong thing in this instance. I have passed this feedback onto StarTrack so they can be made aware of that particular driver's actions.
Please know that our Transit Insurance covers all of our deliveries up to the point the customer signs for the delivery. If the product is damaged or does not arrive, we'll happily provide a replacement or refund as necessary.
We're glad that your guitar arrived quickly, and that you're satisfied with our service and delivery time. Please let us know if you require any further assistance in the future.
Kind regards,
Mitch
Store Manager
Good service & good price
Good communication throughout order & they had the best price we could find for the product. Thanks!
16 april 2023
This company has all the latest tech…
This company has all the latest tech and older models as well ready to be shipped to your door.
I was really happy to have them reach out and make known to me their willingness to provide further customer service which I find commendable given that if I need to know something in regards to my purchases they have me sorted.
I bought two synthesizers with one having to be put on preorder as it is the latest product SOLD OUT and highly in demand which I am happy to preorder knowing my item is secured for me.
Great to be able to pay in installments using the ZIP pay option.
Delivery was really fast and cheap.
Website is effortless to navigate.
Customer service second to none.
Really loving my purchase🤗
4 april 2023
Great product
Great product, great prompt delivery, good price. Very happy. My only issue is I never got a confirmation email to confirm my purchase so apart from the postal tracking number I had no idea if it was actually coming. Would have been nice. Otherwise very happy.
5 april 2023
Antwoord van World of Music
Hey Leon,
Thanks for taking the time to leave the review mate! Apologies our confirmation email never came through. These do auto-generate upon purchase and sometimes can end up in the promotions/spam folder depending on your inbox preferences. If you add us to your safe senders list you shouldn't have any issues with any future purchases.
Let me know if there's anything else we can do for you Leon!
Cheers,
Mitch
Store Manager
I recently ordered a guitar and amp…
I recently ordered a guitar and amp online and their was a bit of a mix up. The ones I ordered were not available in store had to be ordered. So the the lovely gal I spoke to arranged with the owner / manager to up grade the a.p and guitar at a cost to them then they
Express delivery to me so I received iti.s the next day. Thanks so much to Geogina and management. Hope I got your name right. Not many places would go out of there way to do this. Thanks again. Would recommend world of music to one and all.
12 april 2023
Review zonder uitnodiging
FAST AND EXCELLENT COMMUNICATION
3 april 2023
Best customer service I have…
Best customer service I have experienced in years! Prompt delivery, very helpful, excellent prices, I highly recommend world of music!!!
4 april 2023
The guitar was delivered really quickly…
The guitar was delivered really quickly for a last minute birthday present and in perfect confidence
26 maart 2023
The team member I dealt with actually…
The team member I dealt with actually sent me a video of the guitar and the sound of the guitar I had planned to purchase which made all the difference for me. I was also impressed with the speed of delivery. Thankyou guitar world I will be recommending your business to all my friends up here in the Hunter valley.
2 april 2023
Great Vox amp supplied at an excellent…
Great Vox amp supplied at an excellent price and speedy delivery.
23 maart 2023
Was many weeks before the product was…
Was many weeks before the product was even shipped.
30 maart 2023
Antwoord van World of Music
Hi Matthew,
Thank you for review regarding your recent purchase. I'm sorry to hear that it took slightly longer than expected for your pre-order to be shipped from our store. We are at the mercy of suppliers shipping to us within their set estimations which regrettably did not happen in this instance. Knowing you had faced a slight delay we did opt to send your sustain pedal on our upgraded over night service which I’m glad to see has been delivered in full.
Please know that we always strive to provide accurate information about the availability of our products, and we do apologize for any inconvenience caused by the slight delay. We’ve sent you a text with a discount code for you use at your discretion with your next purchase.
If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your patience and understanding.
Best regards,
Mitch
Store Manager
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