Xerox Reviews 

Aftale om teknisk support bliver ikke overholdt. Venter i næsten 2 timer uden man kommer igennem. Prøver igen og de ringer tilbage, hvor man aftaler ny dagen efter. Men bliver ikke ringet op som aftalt. Dælme dårlig support

La personne au téléphone qui prend les commandes des consommables est nonchalante et n'a aucune considération pour les clients.

Je n'ai jamais eu d'imprimante aussi mauvaise qu'une xerox. A chaque mise à jour windows, on doit désinstaller et réinstaller l'imprimante. Que de temps perdu... La dernière de leur part est de me bloquer mes impressions noir et blanc car il me manque une des couleurs... Bien sur... en plus d'avoir une produit et un service de mauvaise qualité, il faudrait le payer cher...

Indecent driver download space. Assuming you guess where the driver download space is, for your printer model, you select the OS, scroll down to the proper version, agree to terms and conditions, click on the "Download" button and these animals throw all their rubbish onto the browser tab, instead of asking to save. So you have to do some tricks to get the URL and (LInux) from a terminal run "wget". You will then be able to install the package.

Lost my admin password and because it was out of warranty they wanted to send an engineer out, what a backward company cheaper to buy new and not a Xerox keep well clear from these

By far the worst company I've dealt with in my 30 yr career managing offices.
DON'T DO IT! Trust me on this... You will have so many regrets.

I bought a cartridge for my printer. The showed me 84.11 as the total charge and provided a link to track the order. Later when I went to track the order, I noticed they had added an extra charge of 10.93 as Eco Fee. I didn't like this and decided to cancel the order. Unfortunately, there was no direct link provided to cancel an order; so, I went to their Live Chat and they said they can't do it and gave me a number to call. I called that number but so far I have been bounced around to 6 different departments and nobody knows how to handle my cancellation request.

un service consommable et support technique délocalisé à l'étranger, on peine à se faire comprendre, c'est une catastrophe. Les consommables n'arrivent pas, les imprimantes neuves ne sont pas rattachées au réseau automatiquement, ou les cartouches ne sont pas livrés dans les temps. C'est une catastrophe. Le concessionnaire est plus efficace que les techniciens xerox.

Avoid this company is an absolute joke small print and sales people that would lie to get the deal - Russel was sacked yet they tell me I was not lied to as I have made payments. All promises are lies - still to find a company that does not rob you best of buying your own and getting a Sim only deal you can have a brand new iPhone every year and still not spend what they charge with a monthly contract for 10 staff 🥹

This Xerox company preys on small businesses that do not have the legal force to get out of the contract which they don't abide by. No maintenance is done, no techs "are allowed to touch the xerox machines", so any issues with the machines you need to hire an IT person to help you. I signed a contract to begin November 1st of 2022 and they did not deliver the full equipment until the last week of February 2023 and they still invoiced me the full amount starting November 1st. It has been one of the worst experiences of my life.

I've just bought a new Xerox printer online from and had it installed by a trusted local firm. I then went online to register the printer for the guarantee and 3-year tech support that the company promises, but was unable to find the serial number of the machine, which came without any paperwork. When I did find it, the Xerox site would not accept my registration number and I went round in circles for over an hour before giving up. Xerox Customer Service was useless - the person was nice and meant to be helpful, but but didn't understand the problem and was unable to help.
I hadn't looked at Xerox's customer service record on Trustpilot before buying online - wish I had! And having paid my local tech for the setup, he took away the box to the tip, so I can't even return it.
Turns out the reg number is inside the front flap!

I called Xerox technical help this morning for a C315 Colour printer that was bought less than a year ago: 11th July 2024. The Scanner has stopped working. I was told the machine was out of warranty. The person I spoke to told me that an engineer would have to visit and that he would email me a quotation. The quote was more than the price I paid when I bought the machine last year! Dont deal with Xerox!!

I work at a school, and we are not renewing our contract with them anymore, their customer service is the worst. They never have records of your orders, and if you order something their is no confirmation email, nothing with them you are on the limbo. They will tell you that your order with arrived in 5 business days, yeah right. Still waiting. Worst company ever..

This company is an absolute nightmare. They trap you in a contract and then try to bill you for more, despite not providing the contractually obligated services. They offer no transparency at all. We pay our bill every month for years, despite sometimes having to order toner on Amazon because they failed to provide it, and then all the sudden we get a bill for over $1,700 claiming overuse. No one has been by to read the meter for years. The amount they claim we owe is far more than the amount of paper we have purchased since leasing the printer. When asking about the charges they revealed that they have been charging us every time we call them to tell them we're out of toner. However, monitoring and replacing toner was supposed to be part of the deal. We have refused to pay our bill and canceled our contract. I had to threaten to get a to a lawyer before they would allow me to cancel. All we are asking for is an honest accounting of our charges and they refuse to provide it. They are threatening to send us to collections, but until we have an honest accounting we are not going to pay. You are an absolute fool if you do business with this company. I've dealt with my share of lazy and dishonest vendors in my 15 years in small business, but I have to say these guys are among the top three. Wanna pay 5 grand for a $700 dollar printer? These are your guys.

A fuir !!!!
J'ai peu l'habitude de critiquer mais là ce devient d'une rare utilité publique.
Achat d'une XEROX C415 neuve en octobre 2023. Les bureaux auxquels elle était destinée n'étaient pas finis, je teste et signale un souci en janvier 2024.
Ils ne donnent pas suite.
Quand je rappelle début décembre 2024 on me dit garantie fini. Fallait faire un écrit pour prouver meme si en effet on a bien trace de votre appel pour ce souci.
Je dis ok pour faire un devis payant (et sans peter les plombs alors c'est plus que limite car vis caché et pas garantie légale).
Nous sommes en avril 2024 et j'attends toujours le devis après plusieurs relances.
Le revendeur qui m'avait prévenu du SAV totalement nul de Xerox m'a revendu une Brother (au passage 3 fois moins cher).
Pour la XEROX si je suis encore motivé c'est le four à 500 € HT qui aura tenu 30 copies qui à remplacer à mes frais et encore pas sur car aucun technicien n'est venu c'est juste mon propre diag par rapport au message d'erreur. Le tout sur une machine à 1.200 € HT avec les options.
Mes avocats me déconseillent d'attaquer le rapport perte de temps et cout ne sont pas raisonnables.
Toutefois éviter à d'autres d'acheter cette marque me parait plus que nécessaire.
Enfin pour l'imprimante en elle même et pour le peu qu'elle a fonctionné trop compliquée, les plastiques font bas de gamme. C'est pas compliqué j'avais remis l'ancienne à la place en attendant d'être obligé d'en avoir besoin pour les seconds bureaux ....

Voilà vous êtes prévenus !

I do not recommend this company; the products are not good. Customer service is terrible.

XEROX C315
Simply the worst printer I have ever owned.
It jams constantly on good quality paper (its worse on cheap paper).
Re-instal the printer driver every other week.
Colour mangement is not great.
In short, by anything but a XEROX.

This shitty company makes the worst printers ever. Outdated and very bad support. Useless printer. I wish i didn't shove that money out of the window by buying xerox product.

Je souhaite également conforté les avis négatifs déjà déposé. Je possède une imprimante xerox à Toner.La premier Toner de la marque xerox aucun problème. Aujourd'hui plus de garantie et je monte un autre Toner de la marque et la plus de fonctionnalités. Le service client me dit vous n'avez pas pris d'abonnement en contrat de maintenance et garantie passé donc plus possible d'imprimer.
Forme d'obsolessance programmé qui coûte le prix l'imprimante 378€.
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