I ordered a Hamilton Slipstand Protective Gun Rest online back on 29 June '26 following receipt of emails stating it was back in stock. These guys were happy to fill the order and take my money but... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Have been shopping online for a few years now, always had a smooth experience checking out. Only had to ring them once (about something i misunderstood), and the customer service was great. they were... Toon meer
Not sure why some people say their service is bad — I’ve placed 12 orders with XHunter over the past 4 years and never had any issues with prices or service. Sometimes they split the order into tw... Toon meer
Bedrijf heeft geantwoord
Ordered Vector Optics scope on Wednesday, intransit by Thursday delived to Queensland Tuesday using their poverty post option. Got exactly what I ordered plus a bonus gift in a time that would be expe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
XHunter Australia is your ultimate one-stop online store for premium hunting, shooting, and outdoor adventure gear. Proudly Australian-owned and operated, we’ve been serving the local hunting and outdoor community with high-quality, affordable equipment for years. From rifle scopes, gun safes, and shooting accessories to camouflage clothing, camping gear, and survival tools, we offer one of the most extensive product ranges in the industry. Our mission is to provide hunters, sport shooters, and outdoor enthusiasts with reliable gear at unbeatable prices. We partner with trusted brands like Allen, Spika, Ridgeline, MTM, and Leupold, ensuring that every product meets the highest standards of performance and durability. At XHunter, we’re not just about gear—we’re about service. We offer fast nationwide shipping, secure checkout, and dedicated customer support through email and WhatsApp. With thousands of positive reviews and repeat customers across Australia, we’ve built a reputation for trust, value, and convenience. Whether you’re gearing up for your next hunting trip, setting up a new gun safe, or looking for outdoor survival essentials, XHunter Australia has you covered. Shop smarter, shoot better, and explore further—only at XHunter.com.au.
Contactgegevens
303 Boundary Road, 3195, Mordialloc, Australië
- sales@xhunter.com.au
- www.xhunter.com.au
4,2
Goed
114 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very fast online service.
Great Online Service. My Orders are Dispatched and Recieved in a Very Impressive Time.
7 mei 2026
Excellent Service & Fast post
Excellent Service! If the item is in store it’s usually in the mail the next day. I had a tracking number emailed
What more could you ask for 👌🏻
I Bought an Allen handgun case and it’s perfect fits my 686 like a warm sheepskin glove. Have used XHunter's service since 23” with zero issues & will continue to use them
30 april 2026
Review zonder uitnodiging
Goods including back order were as…
Goods including back order were as ordered and delivered in a timely manner.
7 april 2026
Review zonder uitnodiging
I ordered a predator was told about 6…
I ordered a predator was told about 6 days then after two weks was told re stocking 3 to 6 days then after another wqeek and a bit finally arrived that was shit service and no honesty whatsoever
I read that obviously but it still took almost three weeks wether you contact me next day or not I allow a wek fr it to get here but you already had none when I ordered anyway I got it thats all that matters IO just wished it never took that long n I can see you already deny it so lets leave it now I know
12 april 2026
Review zonder uitnodiging
Antwoord van Xhunter Australia
Hi Russell, we understand it is frustrating to wait for a parcel, but we strongly reject your claim that we were dishonest.
When you placed your order for the Predator Shooting Rest, our website clearly displayed a prominent warning on the product page stating: 'Restocking (Est dispatch: 3-5 DAYS from purchase date).' We were 100% transparent about the potential delay before you even completed your purchase.
When you reached out on March 24th, we replied the very next morning (March 25th) to remind you that the item was arriving from our supplier. Once it arrived, we dispatched it and provided your Australia Post tracking number on April 6th.
To show our complete transparency, we have uploaded our email logs and a screenshot of the original product page showing the explicit 'Restocking' warning to a public folder. Anyone reading this can copy and paste the link below to verify the facts:
URL: drive.google.com/drive/folders/1WU8N7ZlwcSLVjvUgoezh4m1g5rfohxfY
We always strive to provide accurate information and we never hide stock statuses from our customers.
Awful experience
Made an order, they told me there was an issue with processing the transaction and after they "refund" my money, which I still waiting for it (it's been over a month). Naver had that issue before with any other store
13 maart 2026
Review zonder uitnodiging
Antwoord van Xhunter Australia
Hi Patricio, your review intentionally leaves out the crucial context of why your transaction was flagged and why your bank is currently holding your funds.
You placed an order online with a credit card from Queensland, but immediately asked to send an Uber to pick up the high-value thermal monocular from our Melbourne warehouse. Because this exact scenario matches a very common credit card fraud pattern, the banking security system automatically flagged your payment as a 'high-risk' transaction and stopped the funds from clearing.
As a responsible business, we immediately processed a full reversal/refund of the transaction on our end to protect the cardholder. As we explained to you multiple times via chat, the delay in receiving the money is entirely because the bank is holding the funds due to their own automated risk filters. We even advised you to lodge a chargeback with your bank if you wanted to expedite their security process.
For full transparency, we have uploaded the entire chat history detailing this high-risk transaction to a public folder. Anyone reading this can copy and paste the link below to verify the facts
URL: drive.google.com/drive/folders/18n18CTndCARQRzpSpNhszsVSQjHu2zba
We have a strict zero-tolerance policy for high-risk, unverified transactions. We stand by our security measures and consider this matter closed.
It's always fast and easy
It's always fast and easy, great prices, I've never had a problem.
2 april 2026
Great variety and good price.
5 februari 2026
Review zonder uitnodiging
Always great to deal with.
I’ve been a customer for the past 5 years now and have had nothing but excellent service from Xhunter. Items always arrive within a few days and are always correct. Thank you for your your great service Xhunter.
Highly recommended!
12 februari 2026
XHunter the Best
Can always find what I am after at a good price with prompt delivery and excellent communication.
4 maart 2026
Review zonder uitnodiging
Gun Shooting Rest - Steady Bench for the range or Varminting.
Offered a great product at an underinflated price unlike gear coming from the USA, absolutely ridiculous these days.
Postage was swift as well.
It pays to be subscribed to the X-Hunter email notices.
Thankyou.
7 februari 2026
Review zonder uitnodiging
You need better and honest customer service
I ordered an expensive Leupold scope lens cover. I liked the unit, operated as intended, first time everytime.
Ordered a second one, the unit is not operating the same. Doesn't open and close in the same motion, gets jammed. You need to basically realign the switch mechanism for it to shut, which takes it from a one step process to two step process. Disappointed in the assistance provided from xhunter, tried to talk me out of returning the item from the get go and the distributor for Leupold products NIOA who said operating as intended, but provided no evidence of how it was tested. It operates differently on a scope than it does in the hand. Buyers beware, xhunter does not like you to return faulty products, they don't have a phone number you can call. Its all on whatsapp and they take hours to days to respond. Very frustrating as a buyer from spends a lot of money on quality products, I won't be buying from them again.
24 januari 2026
Review zonder uitnodiging
Antwoord van Xhunter Australia
Hi Rennick Rogers
We are disappointed to read this review, as we have been actively assisting you with this matter and have already provided a free, prepaid return label for your item to be officially assessed.
To maintain 100% transparency and show exactly how this case was handled, we have uploaded all our communication logs, the video you provided, and the official distributor's assessment to a public folder. We invite anyone reading this to copy and paste the link below into their browser to see the facts:
drive.google.com/drive/folders/10R0EegQ9vlMQbIEJPgpAkVlveJkM4XBy
To clarify the situation based on the evidence provided in the link:
1. The Product Feature: After you sent us a video of the "fault", we immediately forwarded it to NIOA, the official Australian distributor for Leupold. Their Senior Customer Service Consultant confirmed in writing that the cover is operating exactly as intended and that there is no return spring fitted to this specific lever by design. We simply relayed this technical information to you.
2. The Return Process: We never tried to talk you out of returning the item. We simply followed Australian Consumer Law (ACL). We advised you that the item needs to be physically inspected by the manufacturer to declare a "major fault" before a replacement or refund can be issued. We then generated a return-paid shipping label entirely at our cost so you could send it back for this exact official inspection.
3. Response Times: You initially emailed us on Saturday, Jan 24th, leading into the Australia Day long weekend. We replied immediately upon our return on Tuesday, Jan 27th, after consulting with the distributor. Since then, we have responded to your emails promptly, as shown in the chat logs.
We understand it is frustrating when a new product feels different from an older one you own, but we must rely on the manufacturer's technical specifications.
Regards,
The Xhunter Support Team
Antwoord van Xhunter Australia
Thank you so much for your wonderful review — it truly means a lot to us. We’re deeply grateful for your trust, and we hope more customers like you will continue to share genuine experiences. Your support gives us the motivation to keep improving every day. Thank you again — we look forward to serving you on your next order. Warm regards, Xhunter Team
Website easy to use.
Website easy to use.
Always friendly when have had to phone and always helpful.
Great products and quick delivery with updates when there are any issues
2 maart 2026
Antwoord van Xhunter Australia
Thank you so much for your wonderful review — it truly means a lot to us. We’re deeply grateful for your trust, and we hope more customers like you will continue to share genuine experiences. Your support gives us the motivation to keep improving every day. Thank you again — we look forward to serving you on your next order. Warm regards, Xhunter Team
Excellent communication and service…
Excellent communication and service from you amazing people. very quick delivery
11 januari 2026
Review zonder uitnodiging
Antwoord van Xhunter Australia
Thank you so much for your wonderful review — it truly means a lot to us. We’re deeply grateful for your trust, and we hope more customers like you will continue to share genuine experiences. Your support gives us the motivation to keep improving every day. Thank you again — we look forward to serving you on your next order. Warm regards, Xhunter Team
Antwoord van Xhunter Australia
Thank you so much for your wonderful review — it truly means a lot to us. We’re deeply grateful for your trust, and we hope more customers like you will continue to share genuine experiences. Your support gives us the motivation to keep improving every day. Thank you again — we look forward to serving you on your next order. Warm regards, Xhunter Team
Antwoord van Xhunter Australia
Thank you so much for your wonderful review — it truly means a lot to us. We’re deeply grateful for your trust, and we hope more customers like you will continue to share genuine experiences. Your support gives us the motivation to keep improving every day. Thank you again — we look forward to serving you on your next order. Warm regards, Xhunter Team
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