Xhunter Australia Reviews 

Dont use them, they dont ship and can't be reached.

Tried to buy an item they said was in stock or so it said on the website, tried to use the chat but it said it had been disabled since 2020, have tried to reach out and no one is responding. My order has been waiting for dispatch for a week. Sent a message asking for it to be shipped or I'll ask my bank to charge back.

EDIT. After I had logged the chargeback they sent an automated update email and text the next day to say it was being sent. No apologies, no sorry for the delay, nothing, not one reply to my queries. Just an update to say it was now being dispatched.

I shouldn't have to threaten a charge back to get something sent.

15 days after payment item was still not posted. Only sent after I asked when it would be shipped. Company not reliable and won’t deal with them again. Plenty of other sellers with same or similar products that take Custer service seriously.

Be very careful when dealing with this merchant. Their story changed three times when I asked where the missing item from my order was. I want to deal with businesses who are honest and have integrity. That was not my experience with XHunter. I will never buy from them again. BTW: if you want a refund and you have used Afterpay, tell them you are going to request a charge-back from your bank for Afterpay to reimburse you. Also tell them you are going to report them to Consumer Affairs Victoria and the Office of Fair Trading. They will refund your money immediately.

Have returned for more purchasers . Good service and prices .

XHunter took my money but never delivered the goods. I've sent several emails regarding the same but absolutely no response from this company.

PLEASE - don't risk your money with these guys!!!!!!

TM01181SF Tekmat Tactical Laser Sight Led Light - W Switch Remote Control #Tm01181. Order N75827. This order was placed on 23/02/23 but not received by Australia Post until more than 2 weeks later on 09/03/23. Xhunter then requested feedback the next day. I actually received it on 14/03/23, 3 weeks after ordering (they are only a few suburbs away). I then notified them of a laser alignment issue within 2 days of receipt, supplying photos demonstrating the issue. Had to remind them again a week later that I was waiting for resolution only to be told I could try moving back on the picatinny rail. Did this although it was obviously pointless and took more pictures for them. Now I am getting no response. Will submit a case to the ACCC.

DO NOT PURCHASE FROM THIS BUSINESS. Note: Its clear that they are using multiple fake reviews to cover up the bad ones. Please look at the nature of their one star reviews and you will see a pattern form, this is my experience below....
From the start my experience was terrible. I had to contact xhunter to 'remind' them I even placed an order as no dispatch information was forthcoming. They then send my order out in a rush without acknowledgement of my email, and i think this is how the wrong product was shipped. This did add an extra week to me receiving item. The product was a gun hard case so its pretty big, Once it arrives I could tell right away it wasn't what I ordered, wrong size. It wasn't even close. Now the fun starts. The CS team eventually respond to me wanting proof so I get out my tape measure and take a bunch of photos. They investigate a bit more, eventually telling me I have 2 options. Both were terrible and in no way was any attempt to apologise made or any real offer to compensate me for the months of time lost. Had they just apologised I may have been open to a change over but they treated it like it was my fault. Offered me a 20% discount to keep the product or pay full price for the right product. All I expected was a small discount on a more expensive product which they wouldn't do. I went for a refund, it took them another 4 weeks to arrange a courier and I had to constantly remind them. They even claimed the order was actually collected at one point when it wasn't. They still owe me money for the shipping, they have since sent me an email claiming they are fed up with my negativity and so they don't want to Reimburse me anymore. I would be more than happy to forward any potential customer the email trail of my dealings with these guys.
Every stage of the return process has involved heaps of input from me, What a joke. I still don't have all my money back they are trying to charge me to cover the postage as well. Its not a massive amount of money but im going to fight them on it as the level of arrogance i have seen isnt right and i know i will win this.
Stay well clear of these guys!!
I spend a lot of money with a few other online stores and they are great but these guys are a joke. For reference my order....
Xhunter Australia Order Receipt #N72702. Im putting that order num in here so you can't have my review removed. Thanks for all the hassle XHunter, real pleasure doing business.

Ordered an item marked as in stock. No communication for a week so I checked the order online, it was marked “back order”. Not happy, I was assured it was currently on its way from the supplier. 2 weeks later I get a message that it was not received & was recommended a product 50% ($300) more expensive than the first. Requested a refund & was told it would be processed in 1-3 days - 7 days latter I’m still waiting, waiting, waiting.
Refunded only after opening a PayPal case.

Update April 2025: After more than 2years, they want an order number or they will seek to have this review removed. This mob really is the lowest of the low.

We ordered a product that didn't arrive. We got a refund, though were ripped off $15.20, & they never answer their phone. Poor customer service.

Very good service and great price . Going back for more purchases soon .

Excellent service, prices and communication. I highly recommend this company for all your shooting needs. 5 starts ⭐️⭐️⭐️⭐️⭐️
Cheers - Stu