YBY Boxes USA Reviews 87

Everything was great from start to finish!

Very great company not only that they are very experiences and making sure that they get the good quality item out to you as far as your design your Custom dimensions and etc. shipping was also phenomenal payment options was also phenomenal as well. The overall product was beautiful and marvelous I mean, if I can say anything I will be continued to do business with these with this company. they check and recheck and check all the boxes to make sure that the item that you want is what you visualized.

My experience with YBY Boxes was the best! I highly recommend them if you're looking to collaborate with somebody amazing. Frank was the best. He was so communicative and caring towards making sure I was happy with the product! I could tell there was a lot of love behind making sure we got the best price possible and that the delivery arrived on time. Thank you so much!! Would certainly work with them again.

We receive a great service with Frank,.he helped me to get my boxes in the way we needed it. The boxes came with great quality. We needed to be very especific to get what I need it and it worked.

Great experience with Eric in figuring out exactly what I need for packaging my products. He was patient and a very knowledgeable consultant to help me reach a decision. The finished product was fast, a high quality and reasonable priced. I will definitely be a return user for future needs.

Very quick responses and help from customer service, Ryan Hall is awesome. On time printing and delivery that matched what we needed.

Great communication, product and delivery. Thank you

This is my second time working with Frank and his team. They have amazing turn around times and the co.pleted work is equally amazing. I will continue to use them for all of my custom packaging needs. JK

I'm happy with the small ampoule boxes we ordered, as well as the turnaround time and the support in ensuring what was made was what we needed. The only minor criticism I have is that the plastic bags that the boxes are packaged in tear relatively easily when we are trying to retrieve some boxes for use from the shipping box.

From day one, the person who has been helping me, Frank, has been very communicative and incredibly helpful. Frank helped me get from point a to point b as fast as possible, and for that, I'm grateful. Looking forward to continuing doing business with YBY Boxes in the future.

I recently ordered through this company and couldn’t be happier with the experience. Frank was beyond patient and extremely helpful every step of the way. He truly motivated me to finish my product, and I’m so grateful for his support. Amazing customer service—thank you!

I had an easy-going and great experience working with Sam at YBY boxes. He replied quickly to all of my questions. The turnaround was fast, and the boxes looked great.

My experience with YBY Boxes was great. I really liked the quality of the box and how professional the communication was between me and Sam who was helping me throughout the entire process. I will be going back to using YBY Boxes on my next order.

I am a client of a company that recently used YBY Boxes for an important project, and the experience was extremely disappointing. The order arrived months late, communication was slow and evasive, and we were hit with unexpected “rush” and shipping fees that were not made clear up front. For a business that depends on reliable timelines and accurate quotes, this level of service and billing is unacceptable, and I would not recommend them.

I am Robbie Jester, co-owner and Production Director at JWL Supply LLC (Dubai Bar USA’s manufacturing partner). I handle production timelines, logistics, and coordination with our downstream clients. My experience with this packaging supplier raised multiple red flags that other manufacturers should know about.

1. Rush job that was slower than standard lead time

We paid roughly an extra $1,700 for a 2-week “rush” production and delivery schedule so we could hit a hard launch deadline. From a production standpoint, everything on our end was built around that date.

The reality:

The boxes did not ship until November 19, more than six weeks after payment.

That is slower than their own cheaper 4–6 week non-rush quote, which did not include the extra fee.

So, from the production side, we paid a rush premium and got slower than standard service. In my opinion, that is a bait-and-switch on the rush upgrade.

2. “Free shipping” that turned into a $1,515 bill

Every quote I saw referenced free shipping, which is an important cost input when I am building a production and margin model.

After production was paid, we were told we had to send another $1,515 for shipping or the order would not move. That additional cost hit after the fact and made planning extremely difficult.

3. Confusing and contradictory shipping communication

We were told in writing that the boxes “have already been shipped.” That statement was used to justify taking the extra $1,515 shipping payment.

Later emails said they were still “waiting for flight space,” which clearly implies the boxes were not actually in transit when they collected that additional money. For a production team trying to coordinate ingredients, labor, and downstream customer commitments, that level of inconsistency is a serious problem.

4. U.S. address, overseas operation

The company lists a Wilmington, Delaware address, which initially suggested a U.S. presence and U.S.-level transit and communication expectations.

Only after the delays and “flight space” explanations did it become obvious that we were dealing with an overseas operation. That is something I would have wanted clearly disclosed at the start, because it affects risk, lead times, and contingency planning.

5. Real operational and financial impact

Because the paid rush timeline was badly missed, our finished product could not be packed and shipped as planned. That directly contributed to a lost contract worth $22,000 on our side. As the person responsible for production, I can say that this was not a minor inconvenience. It disrupted our entire schedule and cost us real money.

6. Refund tied to review removal

After all of this, they agreed to refund a portion of what is owed (around $1,500). Their follow-up emails then asked when the negative review would be removed and indicated that the refund would be processed after the review was taken down.

From where I sit, conditioning a refund that stems from missed service on changing or deleting a negative, accurate review is not how a reliable vendor behaves.

Conclusion from a production director’s perspective

From my experience as co-owner and Production Director at JWL Supply:

We paid a rush fee and received slower than standard service.

“Free shipping” turned into a surprise $1,515 charge after production was paid.

We received conflicting information about whether the goods had shipped.

The operation functioned as an overseas supplier while presenting a U.S. address.

A promised refund was discussed in connection with removing a negative review.

This is my honest account and opinion based on our documentation and timelines. As a production professional, I would not use this supplier again and would advise other manufacturers and brand owners to be extremely cautious about lead times, shipping costs, and refund practices if they choose to work with them.

DO NOT DO BUSINESS WITH YBY BOXES. This company appears to be an overseas operating under a virtual Delaware address to look US based. Their business model relies on trapping you with a deadline and then extorting you for more money.

My Experience: Update: Since posting this review, the packaging did eventually arrive, roughly 7 weeks after payment, which is well past the 2-week “rush” timeline I paid extra for. The company is now offering only a small partial refund and has repeatedly linked even that reduced amount to me removing or changing this review, instead of addressing the roughly $3,200 in extra rush and “free shipping” charges that I dispute. In my opinion, this only reinforces my concerns about how they do business.

The Bait: They quoted me a low rate for a 2-week rush order.

The Switch: When I went to pay, they suddenly demanded a 50% price increase to keep that deadline. Because I was close to my deadline, I was forced to pay.

The Extortion: After taking my money, they contacted me claiming the "free shipping" was a mistake and held my order hostage for an extra $$1515.

The Lie: Despite paying thousands extra for a rush order, they are now 3 weeks past the deadline. I lost a massive contract because of them.

They after weeks of reaching out and being promised my order will ship that week finally after a month i have a tracking number but have not recieved the package yet. Update: I recieved

Frank was great to work with. Prices are good.
He was attentive and went over and beyond. Definitely will order again and use this company.

Working with Sam from YBY Boxes has been nothing short of excellent. He’s consistent, reliable, and always goes above and beyond to make sure my boxing needs are met. What I appreciate most is that he never tries to upsell. Instead, he provides multiple thoughtful options and lets me choose what’s best for my business. His honesty and expertise have earned my complete trust. It’s been such a great experience, and I’ll continue to use him for all of my future packaging needs!

Working with YBY Boxes is so easy and such a fast turnaround time. I have ordered a few times and my boxes always come quickly. all the way to Hawaii

Sam was incredibly responsive, and he assisted me with multiple estimate revisions on a time-sensitive project. He checked in unprompted multiple times when I did not respond for an extended period, which was helpful as someone with a lot of irons in the fire. When our order was printed, he sent photos and followed up with delivery information. The finished product was better than expected, and the client could not be happier.