yettel.bg Reviews 52

Dear Yettel
I finally got fed up and have to review you again.
I was just wondering if I could pay half price for your service - because it seems like every other day my internet speed is not what you promised me by contract.
And even if there is a possibility of variable speed mentioned in your contract / shouldn't that knife cut both ways . This is not a fair service you provide - please improve or get more bad reviews.

I had an extremely disappointing and frustrating experience with the Yettel office in Pomorie.

I originally needed to restore my old Bulgarian number while living in Germany, just to recover access to my Facebook account. Since I didn’t plan to actually use the number, I asked specifically for the cheapest possible option. However, the employee offered me a more expensive plan with “unlimited mobile internet” and explicitly assured me that I could use it daily in Germany without any issues.

This turned out to be completely misleading.

After only 2–3 months of use in Germany, the internet stopped working. I later discovered that the “unlimited internet” applies only within Bulgaria, something that was never explained to me at the time of signing. As a result, I was locked into a 2-year contract for a service that became useless almost immediately.

In September 2025, I visited the Pomorie office again and requested to terminate the contract. The employee checked my account and clearly told me that everything was cancelled. I even asked for confirmation, but was told there was nothing to worry about. The SIM card stopped working the same day, which reinforced that the contract had ended.

However, around three months later, I received notice of an alleged debt. The letter was sent to my old apartment, and only reached me because the current owner forwarded it. When I contacted Yettel support, I was told I needed to visit Bulgaria again or use an e-signature to resolve the issue—despite the fact that I had already terminated the contract in person.

This is completely unreasonable.

Even worse, the company continues to send letters to my former address, effectively harassing the current tenant, despite being informed that I now live in Germany.

Overall, this experience shows a serious lack of transparency, accountability, and customer service. I was misinformed when signing the contract, misled during cancellation, and am now being pursued for charges that should not exist.

I strongly advise anyone dealing with this office to be extremely cautious and to document everything in writing.

Been robbed for being loyal for many years including prepaying for months ahead . The first reasonable complaint and find out that there’s no customer service …, pardon me it’s servicing the company not the customer.
Rubbish company

3 ora telefon hivas es videochat utan kozoltek hogy szemelyesen kene elvegezni az ugyintezest! :)

The worst company. Internet speed it's horrible.

Получих запечатана кутия с липсващ телефон при доставка. Подадох сигнал веднага. Въпреки активен спор и подадена жалба до КЗП, услугите ми бяха спирани неколкократно поради „кредитен лимит“.

Липсва окончателно решение и се прилага натиск чрез ограничаване на услуги вместо коректно разрешаване на казуса. Изключително разочароващо отношение към клиент.

Never use Yettel!!!! THE SLOWEST INTERNET EVER!!!!

I’ve been using Yettel.bg for over 5 years, and honestly, I don’t know why I’m still putting up with their nonsense. What happened today is just one of MANY times they’ve pulled the same shady trick.

I topped up 12 leva and activated just their 0.15 leva daily package of 1000 MB. Activated it at 10:30 PM, set an alarm for the next day 10 PM to switch off mobile data so they wouldn’t steal the remaining 11.85 leva from me.

At 9 PM next day (1hour and 30 minutes before the internet expires) I was on a Viber audio call — I had 800 MB left before starting the call. After 10 minutes, the connection suddenly dropped. I check the app: 0 leva. Zero. Gone. Disappeared.

This has happened more than 10 times over the years. It’s not a mistake — it’s a pattern. It’s straight-up robbery. What’s the point of having “affordable packages” when they find sneaky ways to drain your balance anyway?

Yettel, fix your predatory system. Or at least stop pretending to be a serious telecom when you keep pulling off these cheap, scammy tricks.

Absolute joke of a provider. I’m tired of this.

Yay you get one star - but only because I can not give zero stars. This company is absolute low life, scum.

My partner died, she has a death notification from her Bulgarian hospital, a death certificate issued by the Bulgarian government, and a certified cremation certificate (certificates that have been accepted by the UK government, her UK bank, her Bulgarian bank, and many other agencies.)

Yettel would not accept any of this as proof of death - because doing so will mean that they will have to stop forcing ongoing payment, and profiteering, from a dead person's account - how low can a company scoop in its quest for money?

A Yettel szolgáltatás Siófokon szörnyű! Csak 3 hely van az ügyfélszolgálat számára. A 3 hely közül azonban csak egy aktív, a másik 2 hely ugyan foglalt, de senkit sem érdekel, hogy 10 ember áll sorban! Az én időm is pénzbe kerül!

Horrible company . You can’t close your contract when is expiring after years of contract and even if you paid any of your bills there’s another bran new monthly bill because technically this is you new contract bill . Also you can’t close your contact when is finish from distance as you need to be physical in the branch when you signed the contract from the beginning. Ridiculous. Stay away from them

Worst phone company ever existed. There are always hidden fees every month. Internet is not even working properly. It switches off randomly. Their prices are absurd and is not worth the services they offer. Absolute scam.

este servicio , es , una porqueria sin igual. con una publicidad sin igual de molesta y mentirosamente aprovechada y agreciva. son una porqueria que no se seca ..

Wifi cuts out very often. The internet is slow and i had to call someone to replace my router, cuz it burnt out.

Today my 86 year old Mum walked into a Yattel shop by mistake - she meant to enter A1 which is next door in Iztok in Sofia. She has a contract with A1 and wanted to ask them to help her with her phone which was not working. Instead of assessing the situation and helping her, Yattel staff sold her a new contract with phone...To this moment my Mum is not aware that they have sold her a contract - she said they made her sign something, she though she was getting a new phone! I called and asked them to cancel everything they did today but they are saying she HAS to buy the phone at full price 410 leva even if they cancel the contract. They have taken advantage of my mother and her advanced age and the fact that she was alone. The helpdesk people (I spoke to a few) wanted to help but clearly couldn't, they are a waste of time, there wasn't a way, they said, to speak to anyone in charge, the shop doesn't have a phone number to call (this is a phone shop!!!!) and the shop manager twisted everything making it our fault throughout, not his (I spoke to him on my Mum's phone) . He said my mother was well aware of what was taking place which clearly she wasn't. Terrible way to treat people, heartless and greedy! Avoid at all cost!

ПРЕДУПРЕЖДЕНИЕ: Измама, злоупотреба и лъжи – стойте далеч от тази фирма!

Текст на отзива:

С тази оценка искам да предупредя всички граждани, особено възрастните хора и тези с когнитивни затруднения. Майка ми, която живее сама в село и има когнитивни ограничения, беше подведена да подпише договор, за който ѝ бе казано, че ще струва 7 лева на месец за интернет услуга. Това никога не беше вярно. В продължение на две години ние плащахме между 60 и 80 лева месечно, без реална услуга или възможност за отказ.

При всяко мое обаждане или посещение в офиса, с цел прекратяване на договора, служителите отказваха да сътрудничат. Майка ми трябваше осем пъти да взема такси от селото до града, за да се опита лично да уреди въпроса. Всеки път ѝ беше казвано нещо различно, прехвърляха я от човек на човек, без резултат.

Днес, когато занесе модемното устройство, както ѝ беше казано за финално прекратяване, изведнъж ѝ поискаха друго устройство, което уж трябвало да е получено при подписването на договора. Такова устройство никога не е получавано, не съществува при нас и не е използвано.

Когато се опитах да говоря с персонала, ме посрещнаха с арогантно, грубо и обидно поведение, отказаха да отговорят на логични въпроси. Казах им, че ако устройството беше у нас, щеше да има следи от употреба – отговорът беше:
„Купуваш телефон, не е задължително да го включиш, но го плащаш.“
Това е цинизъм и пълна подигравка с клиента.

Майка ми няма технически познания, не е ползвала „телевизионния пакет“, за който твърдят. Аз лично отворих модема от кутията, когато бях в България – устройството не е било използвано никога.

🔴 Тази фирма злоупотребява с възрастните хора, лъже, прикрива информация, отказва всякаква помощ при прекратяване и действа като измамна схема.

➡️ Моля ви, стойте далеч от тази фирма. Не сключвайте договор с тях. Защитете себе си и близките си – има други доставчици, но този тук е опасен и нечестен.

Horrible customer service, they always find something to add to my bill, and I am so disappointed and I regret signing a contract with them.Dont go with yettel.

bad internet actually, they dont have good customer support and they wont listen to you and your complaints and find solution to fix them!!!!

Absolute scammers! I was a victim of the unlawful addition of a mobile service to my television and internet contract. They pushed "free" accessories on me that I later had to pay for. They also included extra services in a fixed-term contract, preventing me from canceling without a penalty, despite the initial information that it could supposedly be stopped monthly... Incorrect, rude, and fraudulent. The headquarters protects these employees and brazenly blamed me, quoting almost literally: "You should have watched what you were signing..." Extremely impudent and unpleasant attitude. After my contract expires, I will never again bind myself to this company, not even for free!

Most diabolical ,lying company in Bulgaria right now. The office in mall Plovdiv is a joke. They only try to extort you for money. Only when you raise your voice you obtain your rights. Never again