I was so happy with my first purchase, I went ahead and bought a second set for my boys to have so there would be no fighting over the cards. Once we received them, there was 3 that didnt work. I sent... Toon meer
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Lees wat reviewers zeggen
The cards arrived from overseas way faster than I anticipated! The cards are super cute and nice quality, I had expected card-like paper but was pleasantly surprised that they were a lot tougher! The... Toon meer
The customer service is commendable however since the art on the NFC cards is lazy at times this only gets 4 Stars. It is difficult to differentiate between most of the Link cards (The toon link cards... Toon meer
One of the cards do not work. I have contacted seller multiple times and they keep ignoring me. I was hopeful, but am now disappointed. EDIT: Following this review, the company reached out and sen... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our Own Design, Great Service, 3-5 Days Delivery
Contactgegevens
114 Melrich Road, STE E, Cranbury, NJ United States, 08520, Cranbury, Verenigde Staten
- +1 (844) 793-3233.
- support@zeldacards.com
- www.zeldacards.com
4,4
Uitstekend
373 reviews
Vraagt klanten om een review
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Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Got the one card I needed to add to my…
Got the one card I needed to add to my collection, it didn’t disappoint 👍🏻
9 december 2024
Worth the price!
The product was sent fast, they sent bonus materials, and the cards are very nice, if a little small. Well worth the price in my opinion. They work just as intended!
25 november 2024
Still have not received
Still have not received. Company should keep up to date on shipping companies. Canada Post is on strike and has been before my item was shipped, so this could have been avoided. Now I won't have it in time to gift as a birthday gift.
16 november 2024
Antwoord van Zeldacards
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience caused by the delay in receiving your order. We understand how important it is to receive your items on time, especially for special occasions like a birthday gift.
Upon investigation, we have identified that the delay was due to the ongoing labor strike at Canada Post, which occurred before your item was shipped. We deeply regret that this situation has impacted your experience with us.
To resolve this issue, we have decided to arrange a replacement shipment for you. We are expediting this process to ensure you receive your order as soon as possible. We will keep you updated on the status of the new shipment.
Once again, we apologize for the inconvenience and appreciate your understanding. If you have any further questions or need additional assistance, please do not hesitate to contact us.
Karl
Zeldacards Support Team
Super fast shipping and cards are…
Super fast shipping and cards are perfect. I was pleasantly surprised at how sturdy the cards are!
1 oktober 2024
Antwoord van Zeldacards
Thank you so much for taking the time to share your wonderful experience with Zeldacards on Trustpilot! We are thrilled to hear that you received your order super fast and that the cards exceeded your expectations in terms of quality and sturdiness.
I received the wrong item
I received the wrong item I did not order the chip I requested the card for(tobe)you sent me chips that my granddaughter is not able to use this was my granddaughter birthday gift she has been waiting sense September 10 now I can not give her her birthday present I want what I order the cards not a chip
17 september 2024
Antwoord van Zeldacards
Dear Customer,
Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience caused by the incorrect item you received.
It appears there was a mix-up with your order. We understand the disappointment this has caused, especially as it was intended as a birthday gift for your granddaughter. We are committed to resolving this matter promptly.
Please send us a photo of the item you received at support@zeldacards.com, and we will arrange for the correct item to be sent to you immediately. Additionally, we will process a full refund for the incorrect item.
If you need any assistance or have further questions, please do not hesitate to contact us at support@zeldacards.com. Our support team is here to help and ensure your satisfaction.
We value your feedback and appreciate your understanding. Thank you for your patience.
Best regards,
Karl
Customer Support Team
Zeldacards
support@zeldacards.com
They were not as big as pictured…
They were not as big as pictured however they provided the code needed.
21 augustus 2024
Antwoord van Zeldacards
Dear Customer,
Thank you for your feedback. We appreciate your understanding regarding the size of the cards. We would like to clarify that all our cards are sold in the standard size as described in our product listings.
To avoid any confusion in the future, we will update our product descriptions with more detailed information about the size and features of our cards. We apologize for any inconvenience this may have caused and thank you for bringing this to our attention.
If you have any further questions or need assistance, please feel free to contact us at support@zeldacards.com.
Best regards,
Karl
Customer Support Team
Zeldacards
support@zeldacards.com
All the amiibo cards work fine except one which was still registered to the previous owner.
All the amiibo cards work fine except one which I couldn't register because it was still registered to the previous owner. Delivery was fast and efficient with sufficient tracking information (as opposed to when I have dealt with Chinese companies before). Liked the product well enough I'm thinking about gifting a set to a friend.
28 augustus 2024
Good shop
Fast delivery and no need to pay customs costs upon arrival. The product is as expected and of good quality.
25 augustus 2024
I received my order promptly but ended…
I received my order promptly but ended up getting sent the wrong cards for part of the order. I sent an email and was quickly mailed the correct order. The cards all worked great too! Thanks!
12 augustus 2024
Product was not shipped to the right address, but Zeldacards followed up and made it right
After my order was initially not shipped to my nephews, Zeldacards was very involved and helpful in getting this to them quickly. They had this issue resolved in about a week. It missed it's original due date, but I was very impressed with Zeldacards follow up and customer service to make sure this did get delivered.
16 augustus 2024
Antwoord van Zeldacards
Dear Mr. Steve K,
We sincerely apologize for the inconvenience you've experienced with your order. We appreciate your feedback and want to address your concerns transparently.
We've identified a shipping issue with your order:
Your package arrived at the Franklin Park, IL post office on August 12, 2024.
It was returned to our processing center in Schiller Park, IL the same day.
Our Chicago facility received the returned package later that day.
We're currently investigating the reason for this return and are committed to resolving this issue promptly. To ensure you receive your order as soon as possible, we're preparing to reship it.
For privacy reasons, we kindly ask you to contact us directly to confirm your shipping address. This will allow us to expedite the reshipment of your order.
We value your business and are dedicated to providing excellent customer service. Please reach out to us through our official customer support channels, and we'll prioritize resolving your case.
Thank you for your patience and understanding. We're committed to making this right and ensuring your satisfaction with our products and services.
Best regards,
Karl
Zeldacards Support Team
support@zeldacards.com
Fast shipping nice price
5 juli 2024
Received quicker than expected and the…
Received quicker than expected and the cards work well.
26 juni 2024
I never received my order and it's been…
I never received my order and it's been a month!
11 juni 2024
Antwoord van Zeldacards
Dear Customer,
We are pleased to inform you that the status of your replacement package has been updated. As of 8:50 AM on July 3, 2024, your package is now available for pickup at the post office located in PRAIRIEVILLE, LA 70769. Please ensure you bring a valid ID with you when collecting your parcel.
Here is the detailed tracking update:
At 8:50 AM on July 3, 2024: Available for Pickup at PRAIRIEVILLE, LA 70769
At 7:00 AM on July 3, 2024: Out for Delivery in PRAIRIEVILLE, LA 70769
At 6:49 AM on July 3, 2024: Arrived at Post Office in PRAIRIEVILLE, LA 70769
We hope this resolves any inconvenience caused by the previous delay and thank you for your understanding and cooperation. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.
Warm regards
It's been over two weeks
It's been over two weeks and I am still waiting for my package.
6 juni 2024
Antwoord van Zeldacards
Dear Customer,
I deeply apologize for the delay in the delivery of your package and fully understand the frustration it has caused. It is never our intention to disappoint a valued customer like yourself.
We have investigated the situation and found that this issue stemmed from an unexpected problem at our US warehouse, which was beyond our control. We take such matters very seriously, and as a result, we have decided to terminate our partnership with this warehouse to prevent future occurrences.
To rectify this matter immediately, we are issuing you a full refund and will also resend your product at no additional cost to you. We hope these actions demonstrate how much we value your satisfaction and trust.
Thank you for your understanding and patience. Please let us know if there is anything else we can do for you.
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