Ordered outdoor covers. The colour is lovely (purple), sturdy material, etc. Just disappointing as the material is soo slippery that you cant really build anything or use the triangle pisses as a back... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My order of outdoor covers arrived and a cover was missing. I sent an email to Zonky about it and I have had no response at all.
Bedrijf heeft geantwoord
Amazing, hours of endless fun. as a mum of 3, two of which has some sort of “additional need” including the craving for sensory input, this is perfect. perfect for children who don’t want typical toys... Toon meer
Bedrijf heeft geantwoord
Excellent service. Ordering was easy and delivery quick. Product is good quality. The product was much smaller than expected, you would need 2 to make a decent size den. Its a great idea but actu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The modular soft play sofa that takes playtime to a whole new level. Little imaginations run wild with thousands of ways to build and create. Designed and made in the UK. Zonky was created with a simple idea in mind: play furniture should be flexible, safe, and genuinely enjoyable for both children and parents. Our modular designs are made to be used in everyday life, for building, climbing, relaxing, and everything in between. We also know that no product or experience is ever perfect, which is why we pay close attention to customer feedback. We read every review and take it seriously, using it to improve both our products and the way we support our customers. When something isn’t quite right, we see it as an opportunity to fix it and do better next time. Everything we make is designed in the UK with a focus on durability, comfort, and simplicity. We want families to feel confident that what they bring into their home will last and actually get used, not just sit in a corner. Most importantly, Zonky is still evolving. We’re learning directly from the families who use our products every day, and that ongoing feedback shapes how we grow as a brand.
Contactgegevens
Wykes House, Buckingham Street, B193HS, Birmingham, Verenigd Koninkrijk
- customercare@loft25group.com
- www.zonky.uk
3,4
Gemiddeld
75 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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We love our zonky
We love our zonky, the only thing I'd change is it being a bit more firm. I did expect it to be a bit more solid but it does the job that we bought it for.
30 augustus 2024
Antwoord van Zonky
Hi Karen, thank you so much for your lovely review! We're glad the whole family is enjoying it. We do understand that firmness can vary by preference, the sofa is designed to be soft and safe for little ones but we appreciate you sharing that feedback. If you have any questions or need any further help please feel free to reach out at support@zonky.uk. Hope you are all still enjoying your Zonky!
Disappointed in the quality
I am a little disappointed by the quality of the zippers.
Several broke, and one of my children cut himself on it (nothing serious).
I wrote to the customer service, at least to make them aware of the problem, but I never heard back.
My children really love the sofa though (thus the 3 stars), so I bought a new cover, hopefully it will be of better quality (I would have appreciated a little commercial gesture, but I guess this is too much to ask).
Edit: I lower my previous rating.
I consider that not having any news after a big quality issue is very disrespectful. I will definitely not recommand Zonky to other people.
26 september 2024
Review zonder uitnodiging
Antwoord van Zonky
Hi Isabelle, we're so sorry to hear about the zipper issues and that your child was hurt, even if minor, that should never happen and we sincerely apologise. We're also very sorry we didn't follow up properly after your initial contact; that's simply not good enough. We'd love to make this right for you. As we can't locate an order from this review, please get in touch with us directly at support@zonky.uk and we'll prioritise resolving this for you. We appreciate your patience and honesty.
Flimsy and scratchy material
Play sofa is extremely unpleasant to the touch and the foam is not sturdy for being stepped on by kids who want to make a sofa fort. Contacted customer services via email and chat to their website immediately to arrange return and refund, nearly a week and noone has contacted me and there is no customer services contact number.
I will be recovering my money through my bank if I dont get a response.
12 augustus 2024
Antwoord van Zonky
Hi Hannah, we're so sorry for the late response — we should have replied to your review much sooner. We sincerely apologise for both the issues you experienced with the product and our failure to get back to you when you tried to arrange a return. That is not the standard we hold ourselves to. We hope this has since been resolved, but if not, please do reach out to us at support@zonky.uk quoting reference #8268ZKY and we will make it right for you.
Antwoord van Zonky
Hi Ellen, thank you for the wonderful review! We're so glad to hear the dispatch was quick and you love the product. That's exactly what we aim for! If you ever need anything please don't hesitate to reach out at support@zonky.uk.
Useful but less fun than I imagined
Excellent service. Ordering was easy and delivery quick.
Product is good quality.
The product was much smaller than expected, you would need 2 to make a decent size den. Its a great idea but actually quite expensive for what you get.
Instructions/suggestions of what to make could have been included rather than something to be downloaded and printed yourself.
29 juli 2024
Antwoord van Zonky
Hi Rosemarie, we're sorry for not responding sooner and appreciate your patience. Thank you for your honest feedback! We're pleased to hear the service, quality and delivery were great. We're sorry the size didn't quite meet expectations, we know this can be a common concern and we're always looking at ways to make our sizing information clearer on the website. Your point about including build instructions in the box rather than as a download is also really helpful feedback for us. If you have any questions or need anything, please don't hesitate to contact us at support@zonky.uk.
Perfect play sofa 🥰
17 juli 2024
Antwoord van Zonky
Hi Angelika, thank you for your review, short and sweet and we love it! So glad you are happy with your Zonky. If you ever need anything we are at support@zonky.uk.
Sensory Heaven!
Amazing, hours of endless fun. as a mum of 3, two of which has some sort of “additional need” including the craving for sensory input, this is perfect. perfect for children who don’t want typical toys! good quality, easy to remove covers and wash… wish we had one sooner 😁
17 juni 2024
Review zonder uitnodiging
Antwoord van Zonky
Hi Ella, what a wonderful review, thank you so much! It is incredibly meaningful to hear that Zonky is making such a difference for children with sensory needs. That is exactly the kind of joy we hope to bring. We hope you are all still loving it and if you ever need anything we are at support@zonky.uk.
Poor customer service
Received order promptly but doesn't feel like a good quality product in comparison to the possum for example. Have tried to return but have not received any response to my two emails about whether I can. No phone number available to sort it, which is extremely annoying.
Update I have now managed to send back after getting the person who ordered it to email. However. a clunky experience for her too. Strange though that they haven't ever responded to me even though I put order number in email.
13 juni 2024
Review zonder uitnodiging
Antwoord van Zonky
Hi Rachael, we're sorry for the delayed response, we should have replied to this much sooner. We're glad you were eventually able to get the return sorted, but we're truly sorry it was such a difficult process. The fact that your emails went unanswered is not acceptable and we apologise for that. We've been working to improve our response times and we hope your experience would be much smoother today. If there's anything else we can help with, please reach out at support@zonky.uk and we're always happy to help.
honest personal opinion
Delivery was very quick. It is not easy to assemble the parts in to the designs available due to slipping. Even on grass outside. May be better on carpeted floors.
20 mei 2024
Antwoord van Zonky
Hi, thank you for your honest review! We're glad delivery was quick. The slipping you noticed is more common on smooth outdoor surfaces, and a non-slip mat can really help with stability. Our outdoor covers are also designed to grip better than the indoor ones. If you would like any tips on building please feel free to reach out at support@zonky.uk and we will be happy to help!
Zonky banana
The company has amazing costumer services and the products are made to the highest standards! Amazing quality playsofas such a lovely range of colours in both in door and outdoor selection.
24 mei 2024
Antwoord van Zonky
Hi Aggie, thank you so much for the wonderful review! We are thrilled you think so highly of the quality and our customer service, it really means a lot to us. We hope the little ones are still enjoying their Zonky! If you need anything we are always at support@zonky.uk.
The best softplay sofas!
The best softplay sofas I have come across. We ordered the Zonky indoor play sofa for our son so he had seating space in his playroom and the fact we could get so creative with it at the same time really sold it to us! The material is great, good size and all around love the product. Our son loves his zonky sofa and forever wants to create new shapes / play space with it. Thanks so much to zonkyuk for making one little boy very happy !
2 juni 2024
Review zonder uitnodiging
Antwoord van Zonky
Hi Amelia, thank you so much for this brilliant review! We are absolutely delighted your son loves his Zonky and is getting so creative with it. Comments like yours really make our day! If you ever need anything please don't hesitate to reach out at support@zonky.uk.
Slow dispatch and poor communication
Haven't recieved my order. Shipping label created about a week ago but hasn't made it to the carrier. No clear way of contacting other than email. Not happy as this is a birthday present.
21 mei 2024
Review zonder uitnodiging
Antwoord van Zonky
Hey Lisa! We're really sorry this delay happened to you, especially since it was a birthday present! We've gone ahead and packed two extra Zonky buttons to your order, hopefully this makes up for the delay :)
Zonky Banana
Fantastic quality playsofa perfect from very young age, light, soft to touch and brings so much joy
2 mei 2024
Antwoord van Zonky
Hi Aggie, thank you so much for the lovely review! We are thrilled you think so highly of the quality and our customer service, it really means a lot to us. Hope the little ones are still enjoying it!
Antwoord van Zonky
Hi Elif, thank you for the kind words! We are so pleased to hear it is a hit with your two kids. Hope they are still having fun! If you ever need anything we are at support@zonky.uk.
Cosy & Creative Play Sofa
From start to finish I’ve had a fab experience, prompt delivery, well packaged, great communication and a fantastic product. My son loves it, with so many options for play and chill time, what more can you want. Really happy and couldn’t recommend enough.
1 mei 2024
Antwoord van Zonky
Hi Katie, thank you for such a glowing review, from start to finish is exactly what we aim for! We are so happy your son is loving it and getting so creative. If there is ever anything we can help with please don't hesitate to get in touch at support@zonky.uk.
Bought eighteen months ago
Bought eighteen months ago. Looked after well and washed twice due to not needing to. Zip coming away on two cushions. Terrible quality
1 mei 2024
Review zonder uitnodiging
Antwoord van Zonky
Hi Elizabeth! We're really sorry to hear this has happened to you! You must have our older cover design if you bought 18 months ago - there have been zip issues with this version which we have improved upon in our latest designs. Please reach out to us at support@zonky.uk and we can get a new cover sent to you with our newest zips which are far better!
Kind regards,
Team Zonky
Absolutely amazing concept
Absolutely amazing concept! This sofa soft play has been perfect for my daughter who loves to climb. It’s so soft and stylist as well as being an outdoor one so can be used in or outside! It’s perfect! Wish we found it sooner
24 april 2024
Antwoord van Zonky
Hey Poppie! Thank you so much for your glowing review, we really really appreciate it!
Smells like chemicals. Clearly made very cheaply
The service including delivery was great! For me the smell is pretty horrible. It’s made our house smell like synthetic plastic, which is really not nice. The product is ok for the price but could be better. We ordered the banana colour and the corners are faded, like it has already worn away, even though we haven’t even used it yet. The concept is really good and our kids love it, which is why I’ve given it 3* however I think there’s room for improvement in the quality department, I’m not sure this will last that long.
1 april 2024
Antwoord van Zonky
Hi Laura, thank you so much for your honest review! We really apologise that your Zonky had a strong odor, this tends to happen if we receive foam and immediately build and send out a Zonky. Usually if this happens you can air out the Zonky for a few days and the smell will fade, however we are now taking steps to make sure we air out the foam on site to make sure this doesn't happen again to anyone else. Really sorry this happened to you!
Kind regards,
Team Zonky
Antwoord van Zonky
Hey Alexia,
Thank you for your kind words, we really appreciate it. Hope you and your little one are having an amazing time with your Zonky :)
Kind regards,
Team Zonky
Amazing my little one absolutely loves…
Amazing my little one absolutely loves this and my older ones too
13 maart 2024
Antwoord van Zonky
Hi, thank you for the wonderful review! We are so pleased to hear the whole family loves it. Hope they continue to enjoy it for years to come! We are always here at support@zonky.uk if you need anything.
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