From a relatively good experience with Zoopla we have had the displeasure of dealing with Nora El-Jabouri. Rude beyond belief, with staff like this it's no wonder you are always second behind Rig... Toon meer
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Lees wat reviewers zeggen
Highly inaccurate, I'm not sure if it's just Northern Ireland properties. I know the specific property has been sold 3 times over the past 15 years - none shown. Then it gives an estimate of 107k fo... Toon meer
Bedrijf heeft geantwoord
Zoopla emailed me about remortgaging one of my rentals so I went online requesting details of current rates for my situation. Answered lots of questions, including personal ones about income - and wha... Toon meer
Google query said free valuation straight away. Half way through enquiry to get valuation ONLY as not want to sell I realised I was going to get inundated with calls/emails as it was asking too mu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Zoopla
Geschreven door het bedrijf
We know what a home is really worth
Our mission is to be the UK’s premier property destination for buyers, renters, agents and landlords.
By leaving a rating and review, you’re helping us get there. And making sure we improve to better serve you. We call that a win-win situation.
Property estimates powered by expert data
Our estimates are based on information we get from third party data sources like HM Land Registry. It includes:
Our estimates are just estimates. For the best and most accurate valuation, get an agent to visit your property in person.
We work with agents
But we are not agents. We direct your calls and messages to them but have no influence on whether or not they respond to you. They tend to prioritise enquiries based on your circumstances, so it’s worth giving as much information as you can when you contact them.
In terms of listings, we show you everything agents tell us about a property. This includes when a property is sold or let.
Our mission is to be the UK’s premier property destination for buyers, renters, agents and landlords.
By leaving a rating and review, you’re helping us get there. And making sure we improve to better serve you. We call that a win-win situation.
Property estimates powered by expert data
Our estimates are based on information we get from third party data sources like HM Land Registry. It includes:
- When the property was last sold and how much for
- Changes in the local and wider property market
- Property features
- Local area information like schools and crime rates
Our estimates are just estimates. For the best and most accurate valuation, get an agent to visit your property in person.
We work with agents
But we are not agents. We direct your calls and messages to them but have no influence on whether or not they respond to you. They tend to prioritise enquiries based on your circumstances, so it’s worth giving as much information as you can when you contact them.
In terms of listings, we show you everything agents tell us about a property. This includes when a property is sold or let.
Contactgegevens
The Cooperage, 5 Copper Row, SE1 2LH, London, Verenigd Koninkrijk
- www.zoopla.co.uk
1,3
Zeer slecht
4K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Pile of crap.
2 juni 2024
Review zonder uitnodiging
Antwoord van Zoopla
Hi John,
Thank you for leaving us your feedback and we're sorry to hear about your negative experience.
We would like to discuss this further with you and we will now message you privately for more information.
Many thanks,
Zoopla Support
My order was timed at 9.30 on Friday am…
My order was timed at 9.30 on Friday am and I received it at 2.30 pm on Saturday Can’t ask for more
Great service
18 mei 2024
Review zonder uitnodiging
Antwoord van Zoopla
Hi Jane,
Whoops!
Many thanks for your review...but we think you have us confused with someone else. However, whenever you're looking for your next home, make sure you visit us here at Zoopla.co.uk!
Many thanks,
Zoopla Support
"Home Check" report advert is misleading
I purchased "Home Check" report for monthly subscription. The description in the title says "unlimited access to reports". After subscription, they tell you about terms and condition that you are only allowed to get 40 reports a month. Now; 1) Majority of people don't read those small prints and lenghty terms and condition 2) Why would you advert as unlimited while it is LIMITED to 40 reports ? The advert has to match what you say in the terms and condition then! I'm not happy and not impressed with the way you advert and misleading.
17 mei 2024
Review zonder uitnodiging
Antwoord van Zoopla
Hi Berzan,
Thank you for sharing your concerns with us.
We have a fair usage policy of 40 checks/reports per subscription as laid out in our 'Home Check terms and conditions' which every user must accept pre-purchase.
However, we're always working on new features and improvements for our site & mobile app. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion. We have passed your comments onto the team who are responsible for our property experiences. This means that we will look at rewording the subscription offer to ensure it mentions that it is capped at 40 reports.
If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
me and my pack in the zoopla home 🐺
I am a newly divorced mum of 12 : bob, billie,barny,bradly,ben,bently,brianna,britney,brad,bella,boomerang and last but not least my favorite of the pack bae 😍. We have found are forever home, the place of our dreams so thank you dearly zoopla we have now got the best house with my jobs at burgerking, mcdonalds and lastly kfc.
kind regards lisa ollerton ollie for short 😘👍👌
15 mei 2024
Review zonder uitnodiging
Antwoord van Zoopla
Hi Kiki,
Thanks so much for leaving us a 5 star review. Congratulations on finding your forever home!
We're happy to hear you are pleased with our service and we hope Zoopla continues to be useful for you in all things property related.
If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers & home owners:
https://help.zoopla.co.uk/
Wishing you all the best!
Many thanks,
Zoopla Support
Awful website
Awful website. Used tobe good but now full of guff and it's impossible to navigate.
13 mei 2024
Review zonder uitnodiging
Antwoord van Zoopla
Hi Colin,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:
https://help.zoopla.co.uk/
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
Useless
Useless. You are encouraged to "register" with local agents and you write in specific criteria so you do not waste their time or yours. However, instead of pertinent properties being recommended, one is bombarded with entirely irrelevant properties in areas you have no interest in, auction catalogues to wade through and adverts.
10 mei 2024
Review zonder uitnodiging
Antwoord van Zoopla
Hi Sharon,
Thank you for sharing your feedback with us and we're sorry to hear you're receiving properties that you are not interested in.
We'd like to assist you with this. As such, we'll DM you shortly for more information.
Many thanks,
Zoopla Support
Do not trust this Web site.
Do not trust this Web site.
Just look at rightmove and see all 2 beds in area IG2 location are priced 425k and these incompetent people state high confidence price for 2 bed homes sell for 460k.
Where do they get their data from or information.
8 mei 2024
Review zonder uitnodiging
Antwoord van Zoopla
Hi Mitch,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.
Many thanks,
Zoopla Support
I am a private landlord
I am a private landlord.
Had been paid through open rent to ad in zoopla a few times.
My floor plan and description about the property had not showed in zoopla a few times.
And they took out a lot of pics from my original submission.
It’s useless to read and look in zoopla
All the very important information had missed.
They seemed to treat customers from private landlord very unfair.
2 mei 2024
Review zonder uitnodiging
Antwoord van Zoopla
Hi Lee,
Thank you so much for taking the time to leave us your feedback. We're sorry to hear about your experience with this agent.
We would like to discuss this issue with you further and we will now message you privately for more information.
Many thanks,
Zoopla Support
A hopeless website
A hopeless website, the worst Stone with house offers, Checking whether you are a human or a robot is "stupit", you have to wait a few minutes for it to check and what? still nothing, I wait and wait and wait... no other website offers this type of verification, fortunately there are many other websites with offers that work quickly and efficiently. I do not recommend it! You won't be able to access the website because it can't tell if you are a human or a robot!
25 april 2024
Review zonder uitnodiging
Antwoord van Zoopla
Hi,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
You cannot search for a house with this…
You cannot search for a house with this lot as nothing is advertised as what it says it is. Most ‘ detached’ houses are actually not detached. Useless inaccurate site, don’t waste your time and look on rightmove. End of
13 april 2024
Review zonder uitnodiging
Antwoord van Zoopla
Hi Emma,
Thank you for leaving us your feedback and we're sorry to hear about your negative experience.
All the For sale/To rent information on Zoopla is provided to us by the estate agents advertising the properties. When uploading their properties to Zoopla, we request they mark the correct property type but unfortunately it seems sometimes this is not done, resulting in our users finding property listings in search results they did not expect.
Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this, it would be very helpful if you could click the ‘Report this listing’ option on the property listing's page. We will then investigate the issue further by speaking to the agent advertising the property.
Here is a Help Centre article explaining how to report a property listing:
https://help.zoopla.co.uk/hc/en-gb/articles/360006033017
In the meantime you can further refine your property search in the ‘For sale’ or ‘To rent’ category by using the keywords filter to search for properties that include specific words, such as detached. You can search for exact phrases using quotation marks such as "detached bungalow"; to exclude a term you can prefix it with ‘-’ for example -terraced or -semi.
We also have a large database of qualified agents who can help you with your search: http://www.zoopla.co.uk/find-agents/
If there's anything we can do to help you with, be sure to visit our Help Centre where you may find a designated section for property seekers:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
Sending unsolicited spam email
I received an unsolicited email "Welcome to Zoopla!". I have never signed up for Zoopla. There is no unsubscribe option in the email, which contravenes the guidelines by the ICO. There is no way to contact Zoopla on their website, apart from a useless chatbot, which elicits no response.
This company obviously cares nothing about good practice or abiding by UK law. It is likely to be in contravention of GDPR if it is holding personal details without permission. There is no way to put in a GDPR request for personal information.
I would never sign up for a company like this. At best, they are sloppy time-wasters. You cannot be sure about their security procedures and someone could be supplementing their income by selling your details on to organised crime gangs. There are plenty of videos on YouTube about how people have lost large sums of money during home sales by interception attacks. The criminal scam centres use targeted lists.
Re. standards of practice, see this article by ICO: "How do we comply with the rules on sending marketing by electronic mail?"
9 april 2024
Review zonder uitnodiging
Antwoord van Zoopla
Hi Ric,
Thanks for your review and for sharing your feedback with us.
If you wish to unsubscribe, you can do this at any point from within your Email preferences.
Here is a Help Centre article that will guide you through this process, step by step, in just a few clicks:
https://help.zoopla.co.uk/hc/en-gb/articles/360006009197
If you wish to fully delete your account, you'll no longer be able to access it. You'll lose any information you've added to it on the Zoopla or PrimeLocation websites. We'll remove any personal information about you too and send you a confirmation email once we've permanently deleted your account. The whole process can take up to 30 days. To proceed, please contact Customer Support. Click Chat below and the virtual assistant will assist you:
https://help.zoopla.co.uk/hc/en-gb/articles/360006261238
If there's anything we can do to help you with, be sure to visit our Help Centre where you may find a designated section for property seekers:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
Pointless for anything near true valuation....
Utterly pointless if you are looking for anything resembling a true and fair valuation....
Based on sales price plus market data on hiw property prices have changed.
Our home we purchased from new yet since we have added an extension, spend thousands on landscaping, thousands and thousands on built in storage yet no ability to update the Zoopla valuation to include this like you could years ago....
Totally totally pointless and therefore Zoopla giving out. Misleading advice and valuation on properties.
7 april 2024
Review zonder uitnodiging
Antwoord van Zoopla
Hi Adam,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.
Many thanks,
Zoopla Support
There no good I went for a house I…
There no good I went for a house I filled out a form then a few days after they said we have nothing for you cherry picking again don't even get a chance to view the house also they told me to go to the council or mark Webster what a joke shouldn't have any stars 0
29 maart 2024
Review zonder uitnodiging
Antwoord van Zoopla
Hi Yvonne,
Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.
All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure that all information on our site is as comprehensive and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this Help Centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017
If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
Non existent customer service
The customer service is non existent. They ignore emails and promises of call backs. I’d avoid at all costs.
4 april 2024
Review zonder uitnodiging
Antwoord van Zoopla
Hi Luke,
Thank you so much for taking the time to leave us your feedback.
Sorry, we don’t currently provide phone support for our services, however, we would like to discuss this issue with you further and we will now message you privately for more information.
Many thanks,
Zoopla Support
The price estimate that Zoopla gave for…
The price estimate that Zoopla gave for our house was £285,000. This is £15,000 less than we paid for the house 13 years ago. Identical houses in the street have been selling for around £450,000 recently. Zoopla may as well pluck figures out of thin air as their pricing system doesn’t appear to have any credibility.
P.S. Zoopla, don’t bother cutting and pasting your stock response to this review
22 maart 2024
Review zonder uitnodiging
Antwoord van Zoopla
HI Andrew,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.
Many thanks,
Zoopla Support
Dont trust this site they allow landlords to LIE about property when posting
RENTALS- AGAIN i am searching for a i berdoom property and all i get is pages and pages of shared accomodation MASQUERADING as 1 beroom flats- Weeks ago i put this up and got a copy n paste standard EXCUSE from Zoopla with a promise they are dealing with---GUESS WHAT THEY HAVE DONE NOTHING AS MORE PAGES AND PAGES of shared accomodation MASQUERADING as 1 beroom flats
21 maart 2024
Review zonder uitnodiging
Antwoord van Zoopla
Hi Max,
Thanks for taking the time to leave your review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.
All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct.
Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this, it would be very helpful if you could click ‘Report this listing’ on the listing’s page (on the desktop site). Here is a Help Centre article discussing how to report a listing, in greater detail:
https://help.zoopla.co.uk/hc/en-gb/articles/360006033017
We will then investigate the issue further by speaking to the agent advertising the property.
Alternatively, please feel free to send any website links for incorrectly uploaded properties directly to us to investigate further with the marketing agent(s) and update our records accordingly.
If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
Shame that unable to provide feedback
Shame that unable to provide feedback. Estate Agents are big Liars. They showcase many viewers are in the queue and say the property may go in seconds. Also say please act fast.. They say Landlord will decide. Bud sadly this is not truth. Whom ever is wealthier, whom ever giving their preferred rent they offer.. On top so many hidden charges.. Registration fee, rent late payment fee, renewal fee, minimum tenancy.. so much..
21 maart 2024
Review zonder uitnodiging
Antwoord van Zoopla
Hi Nuwan,
Thank you so much for taking the time to leave us your feedback. We're very sorry to hear about your bad experience with some of the estate agents who advertise on our portal.
All the homes advertised on Zoopla are listed by registered estate agents and we aim to ensure the information on our site is both comprehensive and accurate. Thus, we would like to discuss this issue with you further and we will now message you privately for more information.
Many thanks,
Zoopla Support
Poor website with not responding pages
Poor website with not responding pages. I have been trying from last two days to search the property but it is not giving any response even in 1Gbps Internet.. Tried different browser but same result.. Is that anyone else is facing the problem?
18 maart 2024
Review zonder uitnodiging
Antwoord van Zoopla
Hi Ajaya,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
Rendered useless
Now you have to pay for a random estimate? Literally no point in zoopla anymore. Looking at the valuation range was all anyone ever really used it for. Fail! Shut it down.
15 maart 2024
Review zonder uitnodiging
Antwoord van Zoopla
Hi Carl,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our website.
Indeed you're now asked to log in to see the house price estimate and timeline for a property on a property details page, or in our House Prices area. This change is to encourage users like yourself to be logged in when you use Zoopla, so that you can get the most out of the best experience we have to offer. It's completely free to register, and it will unlock more capabilities that will help super-power your home research.
Here is a Help Centre article showing you step by step how to complete the registration process:
https://help.zoopla.co.uk/hc/en-gb/articles/360005690898
If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
Waste of time no estimate
Makes you register and sign up, answer loads of questions before it will give you an estimate, for it to not even have one. Just farming data and a big waste of time. It should say before hand whether they have an estimate or not.
13 maart 2024
Review zonder uitnodiging
Antwoord van Zoopla
Hi,
Thank you so much for leaving us a review. We are sorry that we are unable to provide a Zoopla estimate for your property at this point in time. Whether we display a Zoopla estimate for a property or not depends on the amount of data we have available for that home and for similar properties in the area. Our mission is to provide data on all homes in the UK - over 29 million currently. As Zoopla continually develops and evolves its industry leading insights, we have recently updated our house price estimate model resulting in significant accuracy improvements and increased coverage of UK properties.
We aim to be as informative as possible and if we have sufficient information to create an estimate for a property, an estimated price range will automatically be generated.
Many thanks,
Zoopla Support
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