Kijk uit wat je koopt, kat in de zak
Dit lijkt echt zo'n "if it seems to good te be true, it's probably not true" deal.
Office family gekocht, maar je krijgt geen key om je licentie te verlengen, maar een gebruikersnaam/wachtwoord, waarmee je enkel de desktops apps kunt downloaden en gebruiken.
De bot zwijgt verder als je hier vragen over stelt.
Antwoord van Wyrel
Dear Customer,
Thank you for bringing your concerns to our attention on Trustpilot.
We deeply regret that your experience with the seller did not meet your expectations. Ensuring a positive resolution for every customer is our priority, and we are here to help.
Unfortunately, the information provided in your review does not match any orders in our system, making it challenging for us to locate your case.
To assist you effectively, we kindly ask you to contact our support team via ticket system on our website.
When you do, please mention that you are reaching out regarding your Trustpilot review—this will allow us to prioritize your inquiry and investigate the matter thoroughly.
Your feedback is invaluable in helping us improve both our processes and communication. We truly appreciate your understanding and look forward to resolving this for you promptly.
Thank you for giving us the chance to address your concerns.
