X-Sense Reviews 177

Gigi from customer service responded to my question and resolved it right away.
I forgot to add a discount coupon immediately after placing an order.

Nachträgliche Paywall

Und die K.I-Hype-Welle schwappt weiter und es trift XSense Kunden.
Nun haben sie ein Update rausgehauen, indem die vorher KOSTENLOSEN Funktionen (Benachrichtigung per App, SMS) zusammen mit der neuen K.I Sprachausgabe an Kontakte käuflich für 9,99€ zu erwerben ist.

Nun habe ich also DUMME Rauchmelder hier die zwar (noch) vernetzt sind miteinander, aber sonst keine Funktion mehr haben. Ich habe sie vor ca. 1,5 Jahren gekauft und war froh dass X-Sense einer der wenigen Unternehmen war die keine Paywall haben und es GUTE Produkte sind.
Ich verstehs nicht so ganz warum sie ausgerechnet sämtliche Benachrichtigungen hinter die Paywall stecken. Wieso nicht einfach die K.I Telefonausgabe und SMS käuflich erwerbar machen UND die APP BENACHRICHTUGNG kostenfrei?!?!?
Was nützen mir nun die Rauchmelder in der Wohnung, wenn sie nur noch Piepen? Da kann ich mir gleich 0815 Melder aus dem Baumarkt holen.

Bin echt am überlegen sie zu verklagen wegen Kundentäuschung.

Thank you for your excelent service Shura.

Die von mir vorgebrachte Reklamation wurde sehr schnell, fair und zufriedenstellend vom Customer Service (Herr/Frau Shura) bearbeitet.

After two years of usage of 10 X-Sense XP02S-MR, 8 XS01-M and one XC01-M CO2-sensor, I have to report that I am overall very satisfied with the X-Sense experience! I meanwhile even extended it with a few sensors for my windows and the quality of the app / gateway is really good & reliable. Also it is a big advantage to me, that not every sensor is part of my WiFi, as well as the longer battery life when using the base station is a blessing.

Recently two of my XS01-M smoke detectors malfunctioned and raised a false alarm. I reached out to the customer support, quick quickly offered me replacement for the parts without much hasstle! This is how it should be done and marks great customer service! Thanks X-Sense Support!

Un appareil XS-01 M s'est mis hors ligne, impossible de le réappairer.
Contact avec X-SENSE et après 2 ou 3 questions pour essayer de voir d'où venait le problème, un nouveau détecteur m'a été envoyé.
Problème résolu très rapidement.

Finger weg bei diesem Anbieter
Trotz Rücksendung haben wir das Geld nicht erhalten. Telefonnummer existiert nicht. Und wir brauchen jeden Cent.Der Kaufpreis war 99 €.
Unfassbar 😞
Was soll ich noch schreiben?
Ich habe wie bei der Antwort geschrieben eine E-Mail an X- sense gesendet. Und keine Antwort.
Also Finger weg.

Ich habe längere Zeit nach einer guten Lösung gesucht, Rauchmelder, Kohlendioxidmelder und Wärmemelder per Funk zu vernetzen und im Brandfall einen Meldung auf mein Smartphone zu bekommen. Mit den Produkten von X-Sense habe ich tatsächlich meiner Ansicht nach so ein System gefunden. Was mich auch überzeugt hat, ist das man die Batterie tauschen kann, was dann tatsächlich eine lange Laufzeit gewährleistet.
Was an dem System auch sehr gut ist, dass die Warnmeldungen auch auf anderen Smartphones angezeigt werden kann, wenn dort die App installiert ist.
Was mich auch echt überrascht hat, war das die Vernetzung tatsächlich sehr einfach, unkompliziert und problemlos verlaufen ist. Die Basisstation war schnell eingerichtet und kaum hatte ich z.B. einen Rauchmelder über die App in das System eingebunden, war auch schon kurze Zeit später das selbe Gerät auf dem Smartphone meiner Frau sichtbar. Also da muss man wirklich sagen, da hat sich wirklich einer was dabei gedacht und das auch gut umgesetzt.
Was bei der Lieferung leider schade war, ist dass von drei bestellten Sets (12x Rauchmelder, 1x Basisstation) nur zwei geliefert worden sind. Ich habe das reklamiert und nach ein paar E-Mails und Fotos hin und her, wurde festgestellt, dass scheinbar beim Packen der Ware ein Set vergessen worden ist. Das fehlende Set, habe ich aber dann problemlos und schnell bekommen.
Die E-Mail Korrespondenz war auch immer höflich und professionell. Das Einzige was eventuell besser werden könnte, wäre teils die Reaktionszeit der E-Mails. Aber gut, das liegt vielleicht auch an der Auslastung.
Mein Fazit: Ich habe die Melder jetzt schon ein paar Wochen und bin bisher absolut zufrieden. Aus heutiger Sicht, würde ich X-Sense auf jeden Fall weiter empfehlen.

Ich hatte ein Problem mit einem von 24 Rauchmeldern, der zweimal unerwartet Fehlalarm auslöste. Der von mir angeschriebene Support reagierte umgehend und empfahl mir mehrere Reinigungsschritte, die ich natürlich auch erledigte. Da allerdings weiterhin die Furcht vor weiteren Fehlalarmen vorhanden ist, hat Shura von Costumer Service kurzerhand einen Ersatz geschickt. Das schafft natürlich Sicherheit. Danke!

Sehr gute Anleitung und einfachste Installation. Super über die App zu steuern. Auch der Support ist problemlos zu erreichen und hilft umgehend weiter.

I had a problem with my smoke alarm, so I contacted X-Sense support via email and Facebook. I received a very quick response via both channels with instructions on how to resolve the issue. I would like to thank Kris and Shura from customer support who helped me resolve the issue. Many thanks!

One of my 3 sensors has a default. They send me one spare quickly. Thanks Shura

I had a problem with the batterie in my co2 Warner and got instantly very friendly and helpful answer. Thank you very much!!!

Great product at a very reasonable cost. Liked it so much I went back and purchased a heat sensor and base station. Excellent customer service that answers questions fully and in detail. Highly recommended.

First off, my whole return fiasco could have been avoided if the products had clear naming differences. SC07-W and SC07-MR are not interchangeable and don't communicate the same. When searching for what i wanted (a combination CO/Smoke alarm system that notifies us via the smartphone app if something is wrong while we are away) I found the SC07 (MR at least) did that. We needed 7 detectors, so, as I looked through the current deals, I found the six pack of SC07(-W) and they were offering a free line powered (We had a current location that was 115vac powered) additional unit with purchase so I added that to my cart and then the homebase to facilitate app control. these were shipped in three different shipments... because of transposing numbers in our zip code, two of the items were taking a great deal of time to be delivered, so i contacted customer service for assistance. Customer assistance could offer no help beyond telling me what i could already see in tracking information but, after a lot of back and forth trying to get it straightened out, I was told that the home base was not compatible with the units i had ordered (SC07"-W") and, in order to have app control i would need to re-order the complement of SC07-MR's instead. So, at additional expense, we spent ANOTHER $250 to order the correct detectors and, when the original incorrect units finally arrived, I had to re-package them together and pay an ADDITIONAL $38 to have them shipped back to X-Sense as they said it was my fault for getting the wrong units so i had to pay the shipping. I also had to send multiple e-mails back and forth to customer service before i could get return information... There was one where they wanted to check to see if my (unopened, some not even received yet) items met their return criteria. and then separate ones where i had to provide pictures of the unopened items. Each correspondence for me was same day reply but they took an average of FOUR to FIVE days to respond to each e-mail. I finally was able to ship them (At my own expense) back to the company on Feb 7. On MARCH 25th I realized we had not heard anything about our return and had not received our refund, so i called the company and emailed them as well. Via phone they said they would process the refund and send confirmation the following day. The following day I received an email saying they cannot process the refund because they have not received shipping/tracking information for my return and have no idea where the return is and that i would have to provide my tracking information before they could process the return. I immediately looked it up and found that the return had been delivered to the address requested with the RMA # exactly how they had asked in the email on FEBURARY 13TH. I sent this information to customer support and they proceeded to tell me, finally, that i should watch my account for a refund in the next 3-5 days.

In the days of Amazon and returns being the easiest they've been in history, i feel like i was put through the ringer and made to do all the leg work on a return that should have been easy, quick, and straight forwarded with any other company. Like they were trying to make every effort possible to not give me a refund for a product that would have been necessary if their products were differentiated appropriately or their service people where equipped to be helpful on par with the rest of the industry.

For a product that you kind of have to trust that it's doing its job and will be ready to work appropriately at the right time in order to keep your family safe, the dealings with the company don't give me that vibe at all. I continue to run tests with the alarms i did receive and wonder if i should switch to a larger, more reputable brand of smart CO2/smoke detectors like ring, First Alert, Kidde, etc.

I operate three rental locations and a detached garage on one property. This product is excellent. Everything works as it should. Setup was easy and connectivity instant. The alerts are great. I have had tenants set the alarm off cooking, showering and melting wax which triggered alarms. I was notified instantly and able to call the renters to verify a problem. We had an actual fire last year where teens were playing with a lighter and lit curtains on fire by accident. Response was instant and disaster averted. When someone takes one offline, I know instantly.
Highly recommend.

Customer service was quick to respond to my emails and made returning my purchased items for a full refund very easy.

Contact avec le service commercial très précis et très clair.
Livraison parfaite.
Installation très pratique.

La gestion en temps réel des alarmes sur l'application permet une intervention rapide.
Installation rapide.

Very concerning experience with an X-Sense home security system.
The alarm triggered multiple times without any doors being opened — including once when my 14-year-old child was home alone, which led to the police being called. There were no signs of forced entry and no one in the house.
Even worse, the alarm events completely disappeared from the app history, leaving no record of what happened.
Customer service has also been poor I’ve had no response for an entire week while trying to resolve a serious safety issue.
Overall, I have no confidence in this system and would not recommend it.
EDIT.Customer service was initially slow, with no response for about a week. However, once engaged, the support provided was excellent and the issue was taken seriously, a refund was issued, and a smoke/CO alarm was sent as a goodwill gesture.
The explanation given was that this was due to an “app display anomaly," which still doesn't explain the situation as the doors weren't opened (showing a hardware fault)but for a security system, missing alarm records is a serious concern and undermines confidence in the product.
Overall, while customer service was ultimately very good, I would not recommend this system due to reliability issues.