Ive used XYZ many times and found them to be very thorough and more importantly aim to get the best deal for you. Recently renewed my minibus and Harrison was very professional and represented XYZ i... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I've been with xyz for last 5 years and they have been nothing short of exceptional. They will always get the best price for my needs. The people I spoke to are always really helpful and make a stress... Toon meer
Bedrijf heeft geantwoord
I have been using XYZ for my taxi insurance for a few years now, and I cannot thank them enough for their incredible support. Every year, when it is time to renew my insurance, they make the entire... Toon meer
Bedrijf heeft geantwoord
I was getting the quotes from the different companies then I got a call from Shawn (XYZ insurance). He was so helpful, polite and clear whenever I had questions. When I needed to make a deal the pro... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
XYZ is an innovative insurance broker based in Canvey Island, Essex. XYZ have a reputation for specialising in taxi insurance, minibus insurance, motor trade insurance, courier insurance, fleet insurance, chauffeur insurance, limousine insurance and HGV insurance in the UK. XYZ Insurance is an independent intermediary who are authorised and regulated by the financial conduct authority (FCA), registration no. 495468.
Contactgegevens
28 Furtherwick Road, Canvey Island, SS8 7AB, Essex, Verenigd Koninkrijk
- 01268 916916
- info@xyzinsurance.co.uk
- xyzinsurance.co.uk
4,4
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Antwoord van XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Very helpful and polite service.
3 juni 2026
Antwoord van XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Great customer service
Great customer service, very helpful will go that extra mile for customer satisfaction, highly recommend
29 mei 2026
Antwoord van XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Very competitive quote...
29 mei 2026
Antwoord van XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Antwoord van XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Excellent insurance excellent customer…
Excellent insurance excellent customer service I recommended try and call them for the best quotes
21 mei 2026
Antwoord van XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Didn’t listen to me enough then comes…
Didn’t listen to me enough then comes back and says I didn’t tell them when I did
27 mei 2026
Antwoord van XYZ Insurance
Dear Miss Elaine Joan Wilks,
Thank you for taking the time to leave your review. At XYZ Insurance Services LTD, we value all feedback as it helps us continually review and improve the service we provide.
Having reviewed the matter fully, we would like to clarify some important points regarding your policy to provide additional context for readers.
During the setup of your policy, a recorded Compliance Call was completed where the information provided was confirmed with you. As part of this process, you were advised of your duty to ensure all information disclosed was complete and accurate, and that insurers may amend terms, premiums, or take further action if information later proves to be incorrect or incomplete.
At the point of sale, the claim dated 05/02/2026 was disclosed as a non-fault settled claim. Following inception, the insurer carried out routine validation checks through the CUE (Claims Underwriting Exchange) database and identified that the claim was still recorded as outstanding rather than settled non-fault. As a result, the insurer applied an additional premium to continue cover using the updated claims information.
We appreciate this situation may have been frustrating. However, based on the recorded information provided during the sales process and the insurer’s subsequent checks, we are satisfied the policy was processed correctly using the information disclosed at the time.
Should you wish to discuss the matter further, please contact us directly and we will be happy to assist.
Kind regards,
XYZ Insurance Services LTD
Now my third renewal at a good…
Now my third renewal at a good rate,allways impressed with xyz professional approach to my needs.thank you xyz.
27 mei 2026
Antwoord van XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Just has my courier insurance done with…
Just has my courier insurance done with XYZ insurance, they are honest and professional, sort out my problem promptly. Providing a good service, Definitely recommended.
25 mei 2026
Antwoord van XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
I was so.happy about the serve and…
I was so.happy about the serve and their quick redponds
15 mei 2026
Antwoord van XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Good service caught little off guard…
Good service caught little off guard when called but went through in end happy to be covered
21 mei 2026
Antwoord van XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
It was easy and quick and the person…
It was easy and quick and the person that attend to me she was a professional
15 mei 2026
Antwoord van XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Just everything from the phone cdll
22 mei 2026
Antwoord van XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Antwoord van XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Very pleasantly spoken
Very pleasantly spoken, covered all areas, a great asset to your team. Def recommend to others
12 mei 2026
Antwoord van XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Antwoord van XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Very professional
Very professional, and negotiated better insurance cover on my behalf. Staff took their time to ensure I was informed and had the appropriate cover, and were happy to help.
Thank you
14 mei 2026
Antwoord van XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
The people of Xyz insurance are Lovely…
The people of Xyz insurance are Lovely ,polite and friendly . Service was great and price very good . I am happy with this insurance .
12 mei 2026
Antwoord van XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Antwoord van XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
ONE OF THE MOST DECIEVING INSURANCE…
ONE OF THE MOST DECIEVING INSURANCE COMPANY TOOK MORE MONEY AND NEVER RETURNED WHAT WAS MY BALANCE
8 juli 2025
Antwoord van XYZ Insurance
Dear Mr Eric Kedar Masih,
Thank you for taking the time to post your review. XYZ Insurance Services LTD values all feedback, whether positive or negative, as it allows us to continually review and improve the service we provide.
However, we must clarify that your review contains information which does not accurately reflect the circumstances surrounding your policy. For transparency, and to assist other readers, we feel it is important to outline the factual position.
Following a review of your complaint, XYZ Insurance Services LTD can confirm that your policy was not cancelled due to a non-disclosed motor insurance claim, but rather due to an incorrectly disclosed motor insurance claim.
Prior to the inception of your policy, you completed a scripted Compliance Call. During this call, you were reminded of your duty to provide complete and accurate information and advised that failure to do so could result in additional premiums, fees, or cancellation of the policy. Please note that it is not the responsibility of XYZ Insurance Services LTD to independently verify the information provided before purchase; the responsibility rests with the policyholder to ensure all details disclosed are accurate and complete.
At the point of sale, you confirmed that you had been involved in a motor insurance claim dated 14/03/2023 and advised that the claim had been settled on a non-fault basis. Following the inception of the policy, the insurer carried out routine background checks using the CUE (Claims Underwriting Exchange) database. During these checks, it was identified that the claim dated 14/03/2023 had not been settled as non-fault and instead remained outstanding. As a result, the risk no longer met the insurer’s underwriting criteria.
Upon receiving this information, XYZ Insurance Services LTD acted promptly to contact you regarding the impending cancellation and also offered an alternative quotation with another insurer. You advised that you did not wish to proceed with the revised quotation offered.
We can further confirm that no refund is due under the terms applied to the policy and that XYZ Insurance Services LTD will not be offering any additional refund or resolution through an Alternative Dispute Resolution (ADR) service.
Our governing body is the Financial Ombudsman Service (FOS), and XYZ Insurance Services LTD strictly adheres to the regulations set by the Financial Conduct Authority (FCA). Our FCA registration details can be viewed on our website.
We respectfully disagree with the suggestion that you were provided with deceptive insurance services by XYZ Insurance Services LTD.
Should you wish to discuss this matter further, please contact us directly and we will be happy to assist.
Kind regards,
XYZ Insurance Services LTD
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