yango.com Reviews 

I asked a driver the cost. He quoted a price of 900npr for a trip that should of been 350npr.

Extremely disappointing. I lost an entire day of my trip because of their miscommunication and lack of help. I made the booking for the car rental, paid, sent them the documents and the booking was confirmed. I contacted them on WhatsApp to double check with a real person. Their representative assured me that all I had to do was wait for the car to be delivered to my location. After hours and hours of delays the rental company asked me to resend the documents that I already provided to Yango.Why? Because yango did not forward them my license and passport! So I have to the process all over again with the rental company. I was supposed to get the car early in the morning. I had plans for the day laid out. Turns out I lost my whole day because they could deliver the car after 5 pm. My booking was 10 am. Yango said this is normal, and if I cancelled I’d be forced to oblige with their “cancellation policy” aka pay them regardless. Worst rental experience ever

Very disappointing experience with Yango. The car had a bad smell and the service was extremely expensive. They charge even if the driver waits for just one minute, and there’s a 20 AED fee for cancellation. Customer service was unhelpful and the overall experience was very frustrating Very disappointing experience with Yango. The car had a bad smell and the service was extremely expensive. They charge even if the driver waits for just one minute, and there’s a 20 AED fee for cancellation. Customer service was unhelpful and the overall experience was very frustrating

I like the affordability of yango but I hate the price range at the same time. When it’s an urgent in early morning or evening Yango suddenly increase the fare after all same policy as InDrive and Pathao. Affordable, Comfortable, safe in one side and ride issues because of minimum riders and constantly increasing fare is in another side.

It's not a good app for finding cheap and reasonable rides more over drivers are very mannerless and also sometimes they make customers uncomfortable not a good app to travel safely. Not recommended very useless, hate this app.

I had a VERY BAD EXPERIENCE....YANGO RIDER TAKE MY MONEY FROM A WAVE ERROR AND DIDN'T GIVE IT ME BACK!!!
YANGO Administration don't answer correctly to my email.

Pretty useless if you are a tourist and only have eSim (data only connection). To sign up they only send a verification code by SMS. No option to receive by email or WhatsApp.
What even worse is they have taken over the service in Oman from OTaxi, who could sign up with WhatsApp.
I did email customer services. They confirmed it's only by SMS.
Me thinks the business plan for customer acquisition has gone South. IMHO.

Deceitful app!

If a negative 5 is available in the option, I would gladly mark it -5 without a star.

I booked with this app twice and everytime I book, I choose regular taxi which only ask for 20 aed from school to home but the app won't let you proceed with the booking without choosing two types of car. Regular and Comfort. The first taxi was under "comfort car" and I paid the regular price. I asked the taxi driver that it was supposed to be a discounted price because it's my first time to book that's according to their promotion. And the driver told me to complain to customer service if I want to get a discount. Such a waste of time!

The second time was when I booked, they gave me the regular taxi 20 aed but the one that arrived was a comfort car 35 dirhams. I was shocked why it wasn't a taxi, not the same plate number and the driver said it's the same car! The supposedly comfort car was an old car, with dilapidated flooring and smelly car! I had to cancel!

Still, this company will charge you for the booking fee which is the same price if you book the regular taxi going to your destination.

They have launched a Promo on 13th of October 2025. I booked a ride at 17:54 Pakistan Time from Public Pharmacy, Valencia Town, Lahore, Pakistan to Taha Driving School, Township, Lahore, Pakistan. The driver came in a White Suzui Alto, Plate No. AJH 026. The fare for this ride was Pak. Rs.321. After I got into the vehicle the driver said that Rs.321 is a Promo fare and I do not accept this fare. I will charge you Pak. Rs.400. I refused to accept this nasty action and cancelled the ride. After that I contacted their ride support. They just gave me lame excuses and no concrete action was taken by their management against this nasty behavior and unprofessional driver. It seems they do not have control over the drivers and They are incapable of giving true customer service. Thats' why I donot recommend to use YANGO hail- riding service. Thats' why I see poor rating of YANGO at Trust Pilot

Before this I was fan of yango, but today it's drivers cancel my ride four times consecutively. So, no more trust .

Not polite drivers :(
Used it couple of times, but they always act unfriendly, I am sad

Látelly i got old cars without the logo of Yango. Oné Parked to the other side of the ave, when i realized it was Yango I i had to cross the busy ave. The driver was very upset, he look drunk may be and dirty
The last one in Ave Santa Cruz, when i open the door , it was dirty inside and looked like a vomit on the seat, obviously I couldnt get in and told him, he looked and told me just cancelled, very upset and started moving before I could close the door . The first one April 21 and the 2nd one on April 23

Tried to book four times, only succesful on one occasion.
Twice no drivers accepted the ride. Once the driver took a detour in getting to us, making waiting time go from less than 1 minute to eight minutes. So cancelled that ride.
Tried today from the heliport at the cruise terminal. Went through 10+ drivers who did not accept the ride ( this took about 5 minutes) only to have the heliport staff call for a taxi that arrived in less than one minute

I booked a car rental through the Yango app, but when it was time to receive the car, it never arrived. Worse yet, they didn’t even bother to inform me that the car wouldn’t be delivered. Instead, they kept saying they’d connect me with the rental company and that the company would contact me but no one ever did. This dragged on for days without any resolution or alternative provided. The lack of professionalism and accountability was shocking. Don’t believe the glowing reviews, they are far from accurate!

Third class application, Indrive is better then this. When I try to book a driver using yango, it reached at my place after 27 minutes. that is not good

The customer service refuses to help after a lost item. They say they can't confirm we're requesting information about our own ride, even after providing all the possible information about the ride. Very impolite and lazy customer service.

bohat hi koi bekar service ha inki, ride book karo to driver k pas drop krne k bad fare show hota hai, or driver jub pick karne aata ha usay fare batao to kum lagta ha unhe or wo battamezi karte hi, do not use this service.. ye risk ha apki family k liye bhi, kyu k ap apni family ko travel krate hai bad may apko pata nhi chalta driver apki family k scath rasste may ya unhe drop krne k bad kesa behave karega, do not take this service.. indrive isc much better than this

The yango driver are the worst they only look at the fair and they always asked you your distination when you book it and if they don't like where you are going they make escuses and they dont go which is bad for yango reputation driver doesn't care so best thing use some different company then yango son of tango

Worst experience this company will simply flee away and skip themselves. from this issue and will say do it yourself and will do nothing.A quack driver Hasan Azhar with taxi number PH2040 lied about my left umbrella in his car. This is the moral of this cheap person and company simply said that do it on your own and not even blocked his profile. My fate is that I am in Pakistan and there is no chance that for this small thing to be recovred. If i were in UAE I have surely recovered my umbrella back. I also called driver and he just cancelled the call.