Bought a heavy duty greenhouse, collapsed under snow, blew panels all over my neighborhood twice in 2 separate wind storms, company gave me 100 dollars. Just going to build one it will last longer... Toon meer
Bedrijf heeft geantwoord
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Yitahome has been very responsive to my experience with the greenhouse and will improve their instructions based on my feedback and have refunded half the purchase price. I appreciate their swift a... Toon meer
Bedrijf heeft geantwoord
Just in time for beautiful spring & Summer, I ordered this beautiful standing egg-shaped porch swing for my patio. The instructions were clear and easy to put together in just a few minutes, and t... Toon meer
Bedrijf heeft geantwoord
Initially, it may seem overwhelming with all the parts, but if you follow the directions step by step, it will come together smoothly. It requires a bit of patience and some careful consideration on h... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Tuinmeubelwinkel
- Slaapkamermeubilair winkel
- Meubelfabrikant
- Tuinmeubilairwinkel
- Woonkamermeubilairwinkel
Geschreven door het bedrijf
YITAHOME, a furniture brand, specializes in sleek, contemporary designs for modern homes. With clean lines and understated elegance, our range includes minimalist sofas and statement coffee tables. Affordability and high quality make YITAHOME a top choice among young professionals and design enthusiasts. With a focus on simplicity and functionality, we aim to be the go-to brand for creating stylish, modern homes. Our dedicated team consists of over 600 employees, including 63 quality inspectors and 35 designers, ensuring that our products meet rigorous standards and cater to customer needs. By leveraging technology to enhance productivity, we value customer feedback as crucial to our success. We continuously improve our offerings based on valuable insights shared by our customers.
Contactgegevens
Verenigde Staten
- yitahome.com
2,5
Slecht
180 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Bought a “heavy duty “ storage box via…
Bought a “heavy duty “ storage box via Amazon instructions very poor, quality’s a bit disappointing , but it will do the job , the worst part was the delivery firm evri alias ( Hermes ) the reviews say it all, check them out
12 september 2024
Review zonder uitnodiging
Good Products, Amazing Customer Service
I've ordered a few products from them and they all are great! They're all easy to assemble and they look very good and feel like high quality products. When you do have a problem, their customer service team is extremely responsive and responds within the day (please note that they do tend to respond at nighttime for those in the US) and will make it right for you which is something you don't often see with big well known brands. I love them and if I see a product I like that they offer, unless the price difference is a lot higher, I will definitely consider YITAHOME first just because I know if I have an issue they will respond and help me
13 september 2024
Review zonder uitnodiging
Received a replacement since had damage
I am happy with my purchase price and my product.
30 augustus 2024
Review zonder uitnodiging
Antwoord van Yitahome
Dear JN,
We're sorry for the inconvenience caused.
We regret the product you received turned out to be defective. Each of our products goes through several quality check procedures before the final delivery to the customer.
You need not worry since we keep our customers covered. You must accept a product only when a fully functional product, matching all our quality standards is handed over to you safely.
We checked the email records, we are so sorry to cause you a misunderstanding, we already sent the email to you again, please check it and confirm the solution to us, hope it can help you.
Sincerely,
YITAHOME
I ordered a 30x10x65ft heavy duty large…
I ordered a 30x10x65ft heavy duty large walk in tunnel greenhouse with 7 crossbars # YHFTGH-0012. I had a problem with the zippers and the coating on the mesh.
I contacted the number on the order and was sent a replacement. They were prompt, professional and took care of the warranty.
8 april 2024
Review zonder uitnodiging
Antwoord van Yitahome
Daer C,
Thank you for your feedback regarding the 30x10x65-foot heavy-duty walk-in tunnel greenhouse.
We apologize for the issues you experienced with the zippers and the coating on the mesh. We are, however, pleased to hear that our customer service team was able to address your concerns promptly, effectively, and professionally.
Your feedback is invaluable to us, as it helps us improve our product quality and service. Thank you for your kind words and continued support.
Yitahome
service@yitahome.com
The entire purchase journey
The entire purchase journey, from the initial order to final delivery and set up, was a thoroughly positive experience. The product is precisely as described in the listing, and even exceeded my expectations.
9 augustus 2024
Review zonder uitnodiging
Antwoord van Yitahome
Dear Eric,
We are delighted to hear that your purchase journey was positive and that the product exceeded your expectations. Your satisfaction is incredibly important to us, and we truly appreciate your feedback, which motivates us to continuously improve our quality and service.
Thank you once again for your support and for choosing our product.
Yitahome
service@yitahome.com
quality is worth the price
The assembly process took me around 3 hours to complete on my own, but it was very straightforward. As a 6'2" individual, I still have a couple inches of clearance inside, so the unit feels quite spacious with good air circulation. Given the unpredictable weather here in the Pacific Northwest, I'm impressed that it's rated to withstand winds up to 25 mph. In fact, during a recent 30+ mph windstorm, the unit remained unfazed. However, as the photos show, I did anchor the skirt down with large rocks and to a nearby fence, which I would consider a necessary precaution. Overall, I'm thoroughly satisfied with this purchase and would not hesitate to buy it again in the future. I'm looking forward to a successful growing season!
6 augustus 2024
Review zonder uitnodiging
Antwoord van Yitahome
Dear Finnegan,
Thank you for sharing your detailed feedback. We are pleased to hear that our product met your expectations, even though the assembly took some time. It’s great to know that the unit provided the stability and durability you were looking for, and that it remained strong during challenging weather conditions.
We appreciate your feedback on anchoring the skirt and will take your comments into account as we continue to improve our product quality.
Thank you once again for your valuable input. We wish you a successful growing season and look forward to serving you in the future.
Yitahome
service@yitahome.com
Nice raised garden bed!
I purchased two of these beds and I'm extremely satisfied with them. Although the assembly process was a bit time-consuming for one person due to the large number of bolts involved, the extensive hardware actually resulted in a much sturdier bed frame compared to other models I've bought previously. Despite the additional assembly time, I'm very happy with this purchase overall.
27 juli 2024
Antwoord van Yitahome
Dear Walleda,
Thank you for your feedback. We are delighted to hear that you are pleased with the sturdiness of the bed frame despite the time-consuming assembly process.
We appreciate your comments regarding the assembly, and we will certainly consider your input as we work on improving the product components and parts for easier assembly in the future.
Thank you once again for your valuable feedback!
Yitahome
service@yitahome.com
Storage
This storage system is great value for the price. It's sturdy and simple to assemble, which suggests it will be durable and last for a long time. The system can accommodate a significant amount of items, and the available color options are appealing. Overall, it seems like a solid, reliable choice.
3 augustus 2024
Antwoord van Yitahome
Dear Roy,
Thank you for your feedback and for choosing our product. We’re delighted to hear that it meets your expectations and that you find it both sturdy and appealing. Your satisfaction is our top priority, and your feedback are invaluable in helping us continue to improve. Thank you for your support!
Yitahome
service@yitahome.com
Easy Assembly Despite Minor Cosmetic Flaws
I was able to install the 14x16' system all on my own, and I was impressed by how organized the components were and the straightforward assembly process. The only downside was that there were a few dents and minor scratches on some of the panels. However, aside from those minor scratches on some of panels. However, aside from those minor cosmetic issues, I'm overall satisfied with the product and glad that I made the purchase. The organizational capabilities and size of the system are great.
3 augustus 2024
Review zonder uitnodiging
Antwoord van Yitahome
Dear Joseph,
Thank you for your valuable feedback. We are pleased to hear that you were impressed with the organization and assembly of our product and that it meets your expectations.
We apologize for the dents and minor scratches on some of the panels. Please be assured that we take these issues seriously. We will inform our relevant team to review and improve our packaging and quality checks to prevent such occurrences in the future.
Thank you once again for your support and for bringing this to our attention.
Yitahome
service@yitahome.com
My baby love this dog kennel
I love this one.. I was given this YITAHOME Large Dog Crate, 41" heavy duty dog kennel with 2 drawers with double doors medium brown.
The back and bottom wooden board is coming apart how can I get new broads replaced.
9 mei 2024
Review zonder uitnodiging
Antwoord van Yitahome
Dear Wendy,
Thank you for reaching out and providing us with your feedback. We’re sorry to hear about the issue with the back and bottom wooden board of your YITAHOME Large Dog Crate. To assist you further and address your concerns promptly, could you please provide us with your order information? Once we have this information, we will notify our relevant team to ensure that your issue is resolved as quickly as possible. Thank you for your patience and understanding.
Yitahome
service@yitahome.com
What a piece of junk
I purchased this RV cover in July of 2023 put it on my RV in Oct of 2023. Returned to pickup the RV in July of 2024. The cover totally ripped and fell apart. I call Amazon they emailed YItahome they never go back to me. I called their toll free number. Even though I was only 2 weeks out of warranty and had only used it one season they refused to do anything. I will never by another product from them nor will I ever recommend them to anyone.
20 juli 2024
Review zonder uitnodiging
Antwoord van Yitahome
Dear Peter,
Thank you for your feedback, and we apologize for the inconvenience you've experienced with the RV cover.
We understand that our standard one-year warranty does not cover your case fully, as you mentioned being just two weeks beyond the warranty period. However, we will escalate your concerns to our relevant team to review the situation and explore any possible solutions.
Rest assured, we are committed to resolving your concerns to your satisfaction. Our team will reach out to you shortly to assist with this matter.
Thank you for bringing this to our attention, and we appreciate your patience.
service@yitahome.com
We ordered the vanity desk for my 11…
We ordered the vanity desk for my 11 year old and she loves it. The mirror did come damaged but Yitahome sent a new one to me right away. Great company and I will definitely buy from them again!
1 juli 2024
Review zonder uitnodiging
Antwoord van Yitahome
Dear Corinne,
Thank you for your feedback; it means a lot to us. We are delighted to hear that your daughter loves the vanity desk, despite the initial issue with the mirror. We're glad we could promptly send you a replacement and resolve the issue for you.
At Yitahome, we strive to meet our customers' expectations and ensure their satisfaction. Your positive experience motivates us to continue delivering excellent products and service.
We look forward to serving you again in the future.
Yitahome
service@yitahome.com
I ordered the extra large storage deck
I ordered the extra large storage deck box early June. It took over two weeks to receive it. But as soon as I placed the order I saw I had the wrong ZIP Code on my address so I immediately got a hold of someone she sent me an email confirmation of the correct address it was to go to and then two weeks later it shows up in Virginia in Virginia and it was supposed to go to South Carolina. it took me days to get someone on the phone. I had numerous chats, but I wanted to speak to someone in person. Finally I got a hold of someone and they were gonna contact FedEx and have it picked up. A week goes by nothing I finally get a hold of someone again and she assures me that it will be taken care of. It has been five days again With no response from them. They will not get back with you. They do not help you. I feel like I’m out of my $400. I would stay away from this company do not recommend them. I also told her the last time that I spoke to her five days ago if she could not get it, picked up and delivered to the correct address, I wanted to return it and still nothing from them. I just tried calling and they don’t answer.
22 juni 2024
Review zonder uitnodiging
Antwoord van Yitahome
Dear Becky,
We sincerely apologize for the inconvenience you have experienced with your recent order of the extra large storage deck box. Your frustration is understandable, and we deeply regret any delays and difficulties encountered during this process. Please rest assured that resolving this matter promptly is our utmost priority. We have immediately notified our relevant team to reach out to you directly regarding your concerns. They will work diligently to address the issue with your order and ensure a satisfactory resolution. Thank you for bringing this to our attention, and for your patience thus far. We appreciate your understanding and the opportunity to make things right for you.
Yitahome
service@yitahome.com
Sturdy and stylish
This storage bench is a perfect fit for my back deck and looks fantastic. I was able to unpack and assemble it by myself in about 45 minutes thanks to the easy-to-follow instructions. Using a mallet (not included) to snap the base together was helpful. I really appreciate the side hinges that keep the lid up when open. There's plenty of space inside for multiple cushions, gardening tools, and dog toys. The quality is excellent, especially considering the affordable price.
27 juni 2024
Review zonder uitnodiging
Antwoord van Yitahome
Dear George,
Thank you so much for your feedback and support! We're thrilled to hear that you found our assembly instructions easy to follow and that our product quality met your expectations. We appreciate your kind words and are delighted that the storage bench is a perfect fit for your back deck.
Yitahome
service@yitahome.com
Best small patio set!
I wish I could give this product 10 stars! It's easily one of the best purchases I've made on Amazon. The materials are top-notch and it's very sturdy. I was able to assemble it in under an hour, as it comes mostly pre-assembled. The quality and styles are impressive, and it's perfect for my small patio.
27 juni 2024
Review zonder uitnodiging
Antwoord van Yitahome
Dear Elbert,
We are delighted to hear that our product has met your expectations and that you are satisfied with its quality and sturdiness. Your feedback is invaluable to us as we strive to continually improve our products and services.
Yitahome
service@yitahome.com
So worth the money
This vanity set is gorgeous. It required two people to assemble, and it took us about 2 hours. However, we did find that the cover that came with it only works if the two sides are snug up to each other front to front. I may need to order a different cover for this specific configuration.
20 juni 2024
Review zonder uitnodiging
Antwoord van Yitahome
Dear Carol,
We are delighted to hear that you find our vanity set gorgeous and that it met your satisfaction. Your input regarding the cover configuration is valuable to us, and we will use it to improve our product. Thank you for supporting us!
Yitahome
service@yitahome.com
Definitely worth it!
Initially, it may seem overwhelming with all the parts, but if you follow the directions step by step, it will come together smoothly. It requires a bit of patience and some careful consideration on how the pieces will fit together. It took us approximately 10 hours, working on it for 2 or 3 hours a day. Having two people is definitely necessary for assembly. The end result is super sturdy, with no flimsy metal parts. It's definitely a worthwhile purchase! I am very pleased with it!
1 mei 2024
Antwoord van Yitahome
Dear Joe,
Thank you for your feedback. We apologize for any inconvenience caused by the assembly process taking longer than expected. However, we are pleased to hear that you found the end result satisfactory. Your comments are valuable to us, and we will notify our team to improve the clarity of the assembly instructions and enhance our product for easier assembly in the future.
Yitahome
service@yitahome.com
An absolute score!
I purchased this vanity to organize my makeup, which was always cluttering up my desk. To protect the white surface from stains like foundation and powder, I also bought some peel and stick wallpaper. This vanity is fantastic! My boyfriend assembled it in just a few hours, and it feels quite sturdy. I really appreciate the drawers and the quality of the mirror.
16 juni 2024
Review zonder uitnodiging
Antwoord van Yitahome
Dear Scarlett,
Thank you for your feedback. We are delighted to hear that our vanity has met your expectations and has proven to be a fantastic addition to organize your makeup. It's wonderful to know that assembling it was straightforward and that you find it sturdy, with appreciable features like the drawers and mirror quality. Your feedback is valuable to us as it helps us continuously improve our products and services.
Yitahome
service@yitahome.com
This is an example of EXCELLENT customer service.
This experience was unusual and had a very happy ending. I love the greenhouse which is now fully functional. However, it was difficult. The box was damaged on arrival and parts were rattling around inside. There were parts missing inside. The assembly is much more complicated than your website indicates. The directions were also missing. When I did get them, they were almost impossible to follow. I had to hire a professional to install. It took him a week. Your company was very professional and responsive during all of these issues. The response time and answers to questions were prompt and friendly. Even though it was difficult, the collaboration and desire to get it right were obvious. All companies have occasional problems, and it matters how they solve them. Yitahome came through with flying colors.... they did what needed to be done to satisfy me. AND I LOVE MY GREENHOUSE. It is perfect. I will use you again if needed.
28 april 2024
Review zonder uitnodiging
Antwoord van Yitahome
Dear Jo,
Thank you for your detailed feedback, and we sincerely apologize for the inconvenience you experienced. We take your concerns seriously and will immediately address them with our packaging and product teams to ensure improvements going forward. We are pleased to hear that, despite the challenges, our customer service team was able to assist you promptly and effectively. Your satisfaction is paramount to us, and we are thrilled to know that you are now enjoying your fully functional greenhouse.
Yitahome
service@yitahome.com
Great Service!
I received a tv stand as a gift and it came damaged. I had to use customer service through their website to get to a person who could handle my claim. After submitting pictures and a video of the damage, they are taking care of the item. Super friendly and easy to deal with.
25 juni 2024
Review zonder uitnodiging
Antwoord van Yitahome
Dear Kelly,
Thank you for your feedback. We apologize for any inconvenience caused by the damaged package you received. We will promptly address this issue with our packaging team to ensure improvements in our packaging quality. We are delighted that our customer service team was able to resolve your concerns promptly and that you are satisfied with our service. Your support means a lot to us!
Yitahome
service@yitahome.com
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