Yourperfectstay Reviews 

Customer service is non existent. I stayed with "your perfect stay "in the centre of Birmingham with a parking space. When I arrived there was already a vehicle parked in the space allotted to me. I spoke to the driver and he had the same parking permit as mine but his was for two weeks. I spoke with Your perfect stay a few times before settling in about this due to the amount of parking signs around advising of fines if not parked in the correct bay. I have emails from this company confirming its ok to park in a bay nearby. after checking out I have received a parking fine that my company have appealed and with no help or rely from your perfect stay it was increases to £100. After several calls and emails from my stay in June to your perfect stay on this matter I have not even received an acknowledgement from the their customer service is appalling. Stay clear of using this company !!! They say 5* apartments but definitely not 5* customer service

5* all round, excellent and would highly recommend

Beautiful place. The staff was beyond amazing and it is perfectly place in town.

Excellent service and appartement. I recomend.

Absolutely dreadful. Filthy apartment. Electrical lead leading from one room to another powering fridgefreezer and floor lamp and fan. Unusable kitchen equipment. We had to purchase pot snd frying pan. Kitchen tap attached to nothing. Freezer blocked with thick ice, enough to build your own igloo. Curtains had to stay open as the pole was hanging off the wall. Sofa arm wasn't attached, filthy used hankies down the side of the sofa, sofa had cigarette burns. The flat smelt of cigarette smoke. The list goes on. It was so bad, we left 2 days early. Unfortunately we couldn't move as i was down for surgery and had to isolated for 3 days. The pictures advertised were completely different to what we walked in to. Diffrent sifa, different dining table and no seating or table in the veranda. False Advertised at its highest.

The apartment was clean and looked presentable. But a number of key things were not working and were not fixed during my 2 week stay, such as wifi and cable. Some of the other things were fixed after some days - after several calls and emails, such as (1) bedroom heater not turning on (2) another heater falling off the wall (and caused minor injury).

Additionally, the front door to the building (which is on a busy street) was not locking (fixed eventually after complaining) and there is no security or reception. We did not feel safe.

Additionally, it was often difficult to get through to the help line. In fact on arrival after a multi day international travel with kids, we arrived at the building and we had no idea how to get the key etc. Took several calls, emails and running around the building to sort it out. Once we got in, there was no toilet paper!

Lastly, they promised a 15% partial refund for each night affected, but said that hotels.com has to refund them first. Now that I've checked out, they are ignoring my request for this. On the security deposit, they said they it has been refunded, but I've checked over the last 2 days and it has not. They are hardly responding to my messages anymore. I'm out of pocket for at least a hundred pounds for mobile wifi, not mention countless hours for calls, sending emails and to purchase and set up mobile wifi. It's like a twilight zone experience!

Overall, a very distressing stay for my family and poor introduction to the UK's services.

good for short stay

Picking up and deliver the key wasn't working, the shop provided a wrong key when arrived and I had to make some calls and finally go back to get a working key. When leaving I couldn't hand the key back as the shop was closed even that it was inside announced opening hours and there wasn't any key box. The apartment was ok only issue was a bin standing in the kitchen where the lid couldn't close

Fantastic apartment - well maintained and very comfortable.

Awesome location and amazing views all round

Great flat in a fantastic location. Great hosts . Thoroughly recommend staying here .

Everything was perfect 👏👏😘
Best service

Great Central location. Very comfortable and quiet apartment. Having a 24 hour concierge provided additional peace of mind about security. The inclusion of an allocated parking space was a real bonus. Great for business travel.

They confirm for late check out but in the last day they call us and say this is not possible anymore.

When I arrived the apartments was clean but messy, dishes in the machine, extra liners thrown in the closet, cleaning products on the floor. The oven also didn’t work during my 17 days stay. The apartments have a good space, towels and liners also good quality, the customer team is friendly, but definitely they can improve some aspects given the price

Great place! Would recommend!

Excellent service highly recommended again. Adam is the best host in the country. Will only stay here for our trip too Birmingham. Many thanks

Room looked exactly like the pictures, clean and comfortable, had everything you need and in a great location. Check in and check out instructions very clear and the host was great for anything you need. Looking forward to staying with your perfect stay again whenever I go up to the midlands!

Location was perfect apartment adequate and provided tv entertainment included in price Netflix/Disney+ but the cleanliness was poor, I’m not sure it was even cleaned and bed sheets changed before we got there. Kitchen sides and cupboards looked like they had been wiped with a dirty cloth. Stains on the sofa , bedroom carpet and bed sheet. Wet sticky mess on the floor left by what I assume liquid in the bin bag. Issues with parking as the space I was given had clamped car in it, so had to park elsewhere and was anxious about getting a ticket during my whole stay. Helpful and friendly concierge and owner brought us the parking permit as it was missing from the apartment.

A well designed apartment allowing full comfort, whilst also fulfilling a modern and stylish aesthetic. Even though my stay was short… I loved it! I was comfortable and it felt like I was on holiday, an amazing experience would deffo recommend! The service was quick and professional. Not only did I feel safe but my pictures came out really great, thanks to the stylist apartment and amazing lighting :)