They charged me three (3) times for one order and then sent me products I didn´t order, and I never received the product I ordered. After giving feedback about how it all went, they refunded for one... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
This supplement is great just sprinkle a little over their food to start with and hay presto for me any way, well my furry friend, no more grass eating and it makes his fur so soft and shiny, he is o... Toon meer
Bedrijf heeft geantwoord
I adopted Ricky over 9years ago, he was from Spain and had a lot of issues including a dodgy tummy. I saw an advertisement for Canine Prime and decided to give it a go. He’s now about 12, he’s fit and... Toon meer
Bedrijf heeft geantwoord
The new packaging is very welcome and ensures that the product arrives safely. However, we are taking a two-month break in our subscription (August & September) as we have sufficient product to last u... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We're focused on developing scientifically backed products designed to improve the health and lives of pets. That's why we work to provide the most advanced naturally powered nutrition products on the market.
Contactgegevens
Sheffield Technology Parks, Cooper Buildings, Arundel Street, Sheffield S1 2NS, S1 2NS, Sheffield, Verenigd Koninkrijk
- 0800 041 8902
- trustpilot@yourpetnutrition.com
- yourpetnutrition.com
4,3
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The product arrived very quickly
The product arrived very quickly, and she certainly has plenty of energy! However she usually does! She enjoys it, and eats it with no problem.
10 oktober 2025
Review zonder uitnodiging
Antwoord van Your Pet Nutrition
Hi Susan,
Thank you so much for your kind review.
We are so happy to hear that your dog enjoys our product!
If we can help with anything, please do give us a call!
Kind regards,
Jamie
I really haven’t noticed any…
I really haven’t noticed any difference. I had hoped it would stop my dog from scratching but it hasn’t.
9 november 2025
Review zonder uitnodiging
Antwoord van Your Pet Nutrition
Thank you for sharing this with us — we’re really sorry to hear that you haven’t noticed a difference yet. We know how frustrating it can be when your dog is still scratching, especially when you’re hoping for some relief.
Every dog responds a little differently, and in some cases it can take a bit more time and very consistent, daily use for the nutrients to build up in the system. While Canine Prime can support skin and coat health from the inside, scratching can also have different underlying causes such as sensitivities, environmental triggers, or seasonal factors.
We’re here for you and happy to help in any way we can.
I think you saved Poppy’s life
Just wanted to say that my little girl Poppy has been on your prime powder for nearly 2 months, she was looking awful when I started her on it, she had lost an awful lot of weight , her fur was coming out in handfuls and she wasn't eating and had no energy. I thought I would lose her, she is 14 years old and I am 84 years old. I couldn't really afford it, but I have been giving her 1/2 to 3/4 of a scoop each night, and within a few days I could see the change in her, and now she is better than I have seen her for a long while. Now I thought I would try her on the dental one to see if it helps with her bad breath, so I will wait and see. Thank you so much for this, I think your product is wonderful
8 november 2025
Review zonder uitnodiging
Antwoord van Your Pet Nutrition
Thank you so much for sharing this, it truly means a lot.
We are happy to hear how well Poppy is doing — especially after such a worrying time for both of you. At 14, seeing her regain her appetite, energy, and coat condition is absolutely wonderful, and it’s clear she’s getting so much love and care from you.
You’ve done an amazing job supporting her, and we are glad that Canine Prime could play a part in helping her feel brighter again. The Dental formula is a great next step for freshening breath, so hopefully you’ll see positive changes there as well.
Wishing both you and Poppy many more happy, healthy moments together. If you ever need any support or have questions, we’re always here for you.
My shih tzu refuses to eat even the…
My shih tzu refuses to eat even the smallest amount of canine prime on her food.I have had to throw so much food away.please can I return for a refund please advise.
8 november 2025
Review zonder uitnodiging
Antwoord van Your Pet Nutrition
Hi Joy,
Thank you for taking your time to leave your review.
We are sorry to hear that your dog has not enjoyed our product.
If you would like to give us a call on 0800 041 8902 and we would be happy to help.
Kind regards,
Jamie
Like having a puppy again
I bought a pot of Canine Prime for my Daughter's dog because we were worried about his bones, he's only 7 but has been struggling with the stairs recently. Well he's only having less than half a spoon a day and is bouncing around like a puppy again and his coat is so soft.This little jar will last ages because we don't need to give him the full dose but will continue as he has really perked up since being on it.
6 november 2025
Review zonder uitnodiging
Antwoord van Your Pet Nutrition
Thank you so much for sharing this with us — it’s wonderful to hear!
We’re really happy that your daughter’s dog is responding so well to Canine Prime. Hearing that he’s moving more easily again and “bouncing around like a puppy” truly makes our day, and a softer coat is a great sign that the nutrients are doing their job.
Even if he’s doing well on a smaller amount, regular and consistent supplementation is really important to maintain these positive effects long-term. The benefits build up in the system over time, so keeping up the routine will help support his joints and overall wellbeing sustainably.
We’re delighted he has perked up so much, and we’re always here if you ever need any advice or have questions along the way!
Good product
Good product seems to have helped reduce the size of fatty lumps on my 12 year old border collie would only purchase on offers
28 oktober 2025
Review zonder uitnodiging
Antwoord van Your Pet Nutrition
Thank you for sharing your experience! We’re really pleased to hear your Border Collie is seeing some improvement. We understand price is an important factor, so we do try to run regular offers to make it easier for our customers to continue their pets’ routines.
We appreciate your feedback and support!
Amy @ Your Pet Nutrition
The delivery was on time
The delivery was on time. The products seems to be working well. My dog is a lot more active, she seems to be enjoying her food even more now. Its has done everything it promise to do for my aging dog.
28 oktober 2025
Review zonder uitnodiging
Antwoord van Your Pet Nutrition
We’re delighted to hear your dog is feeling more active and enjoying her food again! It’s wonderful that the product is helping her feel her best.
Thank you for taking the time to share such positive feedback — it means a lot to us and our small team.
Amy @ Your Pet Nutrition
Had to stop using it as it made my dog…
Had to stop using it as it made my dog itch. Guess every dog reacts differently to different things
10 oktober 2025
Review zonder uitnodiging
Antwoord van Your Pet Nutrition
Thank you for taking the time to leave us a review.
We’re really sorry to hear your dog experienced itching after using the product. You’re absolutely right — every dog is unique, and sometimes sensitivities can occur. It might be worth noting the ingredients on the product in case you notice it happen again with any other product in the future.
If your product is within the 90 day window, you can return it to us for a refund. Please contact our friendly Customer Service team on support@yourpetnutrition.com for more information on how to do this.
Amy @ Your Pet Nutrition
Molly has so much more energy
Molly has so much more energy, she runs around like a puppy, her pain seems to be less. She also wants to play again during the day except just sleep. Even my friends have noticed a difference in her.
25 oktober 2025
Review zonder uitnodiging
Antwoord van Your Pet Nutrition
That’s such a lovely update — thank you for sharing and leaving your review!
We’re so happy to hear that Molly has her playful energy back and is feeling more comfortable. It’s always heartwarming to know others have noticed the difference too. Give her an extra cuddle from us!
Amy @ Your Pet Nutrition
Stopped eating grass and bowel…
Stopped eating grass and bowel movements larger and firmer. Fussiest dog ever blue a 9 Yr. Old border terrier suffers from cecs but now under control due to grain n gluten free and if this powder helps with digestion even better because I think there is a link with digestion.
1 oktober 2025
Review zonder uitnodiging
Antwoord van Your Pet Nutrition
Thank you for such detailed feedback! It’s great to hear that Blue is doing so well and that his digestion has improved — especially given his fussy nature. We’re so pleased the product is helping to keep his CECS under control, too.
Thanks again for sharing your feedback.
Amy @ Your Pet Nutrition
I’ve started using the powder couple…
I’ve started using the powder couple years ago and I subscribed to receive the product every month. I can clearly say that my 11years old dog is healthy, full of energy and he doesn’t have any problem with his stomach or gut since I started with Your Pet Nutrition. I’m very satisfied and happy to see my dog happy and healthy! I strongly recommend using Your Pet Nutrition.
18 oktober 2025
Antwoord van Your Pet Nutrition
We can’t thank you enough for your loyalty and kind words! Hearing that your 11-year-old dog is thriving, energetic, and healthy is exactly why we do what we do.
Your continued trust and recommendation mean the world to us — thank you!
Amy @ Your Pet Nutrition
Doesn't make any difference to any of…
Doesn't make any difference to any of my 3 dogs . Very very expensive for herbs etc . Expensive advertising bumps up the cost . Never heard of this vet and have been in the dog business for 50 years now
2 juni 2025
Antwoord van Your Pet Nutrition
We’re sorry to hear that the product didn’t meet your expectations. We completely understand your concerns — every dog can respond differently depending on their individual needs.
Our formulas are developed with high-quality, research-backed ingredients, but we appreciate your honest feedback and will pass it on to our team.
Thank you for giving us a try.
Amy @ Your Pet Nutrition
I have 5 dogs and 4 cats and no matter…
I have 5 dogs and 4 cats and no matter what we did, they ALL hated it and so much food went to waste!!!
Worst pet product other than rawhide!!!
10 juli 2025
Review zonder uitnodiging
Antwoord van Your Pet Nutrition
Hi there,
We’re really sorry to hear your pets didn’t take to the product — especially with such a big and diverse group! We know how frustrating that can be and truly appreciate you giving it a try.
We’re proud to offer a natural, health-focused alternative to products like rawhide, but we understand not every pet will love everything.
While no product will suit every pet’s taste (especially with such a variety of personalities!), we’re always open to feedback and looking at ways to improve. If you’d ever like to chat more about your experience, feel free to reach out to us at support@yourpetnutrition.com — we’d love to help if we can.
Thanks again for your feedback, it’s always valuable to us.
Amy @ Your Pet Nutrition
This product has not benefited my dog…
This product has not benefited my dog at all . He looked as if he had enjoyed it but after 3 tubs I wish I had returned them earlier . I wouldn’t have got my money back as I couldn’t find anything about them .
26 mei 2025
Antwoord van Your Pet Nutrition
Hi there,
Thank you for your feedback — we're really sorry to hear that you didn’t see the results you were hoping for, especially after trying three tubs. We appreciate you giving the product a fair go and completely understand how frustrating it is when you feel it hasn’t made a difference.
Just to clarify, we do offer a 90-day money-back guarantee, which is designed to give our customers peace of mind while trying the product. We’re sorry to hear you couldn’t find the details — we aim to make it as clear as possible on our website, but we’ll certainly take your comment on board and review how it's presented.
If you’d like us to double-check whether you might still be eligible for a return, please do reach out to us at support@yourpetnutrition.com — our team is always happy to help.
Thanks for taking the time to share your experience.
Amy @ Your Pet Nutrition
Saw no difference in my dog after 3…
Saw no difference in my dog after 3 months. Waste of money.
After replying to my review, offering a refund, they have declined this as I am just outside the 90 days cut-off.
So be warned.
7 september 2025
Review zonder uitnodiging
Antwoord van Your Pet Nutrition
Hi Neil,
Thanks for taking the time to leave a review — we're really sorry to hear you didn’t notice any changes in your dog after three months.
We know how important it is to see results, and while many dogs do benefit from our products, every pet is different and some may take longer to respond. That said, we completely understand your disappointment.
Just to let you know, we do offer a 90-day money-back guarantee, which means you're welcome to return the items within the first three months if you're not satisfied. If you'd like us to check whether you're eligible, please feel free to get in touch at support@yourpetnutrition.com — we’ll be more than happy to help.
Thank you again for giving us a try.
Amy @ Your Pet Nutrition
Appalling customer service
Product did not suit our dog and in fact we think it is what has made him poorly. Not what we want for our elderly dog. However, trying to get out of the subscription has become a major issue. No one answers the phone, you are kept hanging on for unacceptable amounts of time and nobody answers. I’ve just been hanging on for 31 minutes, so now I have done what they expect you to do and hung up as I don’t have time in my day. I’ve just wasted 30 minutes. This means we have not had to pay for our next delivery so we now have two full unopened pots that we will never use and which have cost us a considerable amount of money. absolutely appalling customer service but unfortunately this is how it seems to work with subscriptions once you have signed up, you are trapped.
30 augustus 2025
Review zonder uitnodiging
Antwoord van Your Pet Nutrition
Hi,
I am sorry you have been unable to get through to a customer service agent, we are experiencing a high volume of calls currently which has lead to longer than usual wait times.
You can also cancel your subscription by logging into your account on the website or emailing support@yourpetnutrition.com
Reanna @ Your Pet Nutrition
BEWARE, BEWARE, BEWARE
I ordered an item that was on offer at £89.85 which by the way neither of my dogs would even go near let alone eat it and then the company sent me a second order saying I’d put it on repeat like anyone would spend that amount of money and put it on repeat before they were sure their dogs would eat it and to get a refund they are insisting I pay the postage so be very aware of this company as not only will they put you on a repeat order but they aren’t prepared to help I’m any way
I have returned both orders each worth £89.85 so I expect to get refunded for both as they are within the 90 day period
26 augustus 2025
Review zonder uitnodiging
Antwoord van Your Pet Nutrition
Hi Michael,
It appears you may have signed up to our subscribe and save option. This is free to cancel or amend at anytime and we honour full returns on any items sent back to us within 90 days of purchase.
Reanna @ Your Pet Nutrition
Only buy what you need in case it doesn’t suit your pet
Product did not suit my dog, so I rang and explained young man cancelled subscription said if we returned product which cost £139 they would refund me.
After 2 unanswered phone calls and one message , no response
Update ;
I’ve just received a email saying refund is in my bank 😊 thank you pet nutrition
25 augustus 2025
Review zonder uitnodiging
Antwoord van Your Pet Nutrition
Hi Lynn,
I have located your account and completed your refund. I am sorry for the delay in getting this sorted but I hope this solves your issue!
Reanna @ Your Pet Nutrition
Poor customer experience
Unfortunately canine prime did nothing for our dog, we didn’t send it back as per money back guarantee. I then forgot to cancel the subscription in time so we were sent 3 more! YPN advised I can send back as unopened but the delivery address did not accept returns, this is the rude response I have, I do not appreciate the tone.
Update I have now sent via Royal Mail heard nothing yet
Update 18/8 still no contact from them re my refund despite having received the item back over 2 weeks ago ???? Where is the refund please
Thanks for getting in touch.
It is not our fault if the return courier hasnt fulfilled your request.
Our warehouse is available to accept returns, and we wouldn't refuse any courier.
I understand your frustration but we cannot advise anything more than retrying with a different company.
We need the order back to be able to issue the refund so there isn't anything we can do from our end until it reaches us.
I will raise feedback regarding this, but this is an issue with the return courier you've used, not us.
Supporting Your Pet's Health and Happiness
3 augustus 2025
Review zonder uitnodiging
Antwoord van Your Pet Nutrition
Hi Rachel,
I am surprised to hear that you have had such an issue with your return and I can understand the frustration this has caused for you. I apologise if the tone of the email came across as impolite.
I believe the agent was simply trying to reassure you that the delivery address was correct and that this is something you need to raise with the courier you have chosen for your return. If you are able to get more information from them as to why the return has failed, we will be able to offer assistance on our side to ensure you get your refund.
Please do get back in touch once you have more information from your courier and we will do our best to resolve this issue for you.
Reanna @ Your Pet Nutrition
Definitely seen a difference in last…
Definitely seen a difference in last month want to give it another month defo we'll worth it
2 juni 2025
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.