YPO Reviews 

If you are thinking of using this company… DONT
You can’t speak to anyone if you order an item with a prefix D… email ONLY..
We placed an order on 24th April ., after chasing this up (now July) we were emailed to be told end August… then a subsequent email saying it was delivered 27th April.. signed by a T.Smith..!!!!!! Never heard of a T.Smith.. and we can’t get to speak to anyone.. YPO voicemail say “we offer excellent customer service “
What a joke..

Ive used YpO a few times and not had any problems. I buy alot of my art materials for students here.
My last order was left outside and partly got stolen and I emailed, YPO customer services sent me another one out.
They get a thumbs up 👍🏽 And i would recommend them.

Sorry can’t recommend. Ordered paint in June, some arrived damaged. I emailed them showing the damaged paint in photos and it was clear it had been man handled as paint cartons were split. YPO agreed to replace the damaged paint in an agreed timeframe. The paint never arrived and as of 18 October still had no refund from them. I’ve consistently emailed them explaining each the issue and each time their customer service do nothing. They still owe me roughly £25, it’s pretty disgusting.

Ordered 3 tables and only 2 arrived - original order indicated delivery to be 3-5 days but the order took well over a month. As one table had not arrived I asked to change it to a different table which i was told would be fine and this duly came. However, i have received 2 invoices, one for 3 tables and 1 for the other table and no credit note for the table not received. I have just held on the telephone for 34 minutes only to be told they can't deal with my query i have to email their furniture dept. So i have done that and receives a reply saying i will get a response in 3-5 days! I don't know what is going on with YPO lately but their customer service is appalling.

Terrible customer service. Someone called Aimee replied to emails in the least endearing manner.
I ordered a set of pencils as I do art work and 15 days later nothing.
Apparently not in stock, then vague replies regarding refunds.

Why on earth can't they put stock levels on the site. Morons

The main item i ordered for was showing in stock but in delivery invoice it was cancelled due to out of stock without notifying me. Now if I want yo order something alternative I have to make a minimum purchase of £40 which is pathetic when I only made the first purchase only for the purpose of the item that was put of stock..
Dont think just will order from them again.

I ordered a lego education set for £150 at the end of November. 10 days later I contacted the company to find out what had happened. They told me that it had been shiped and gave me a tracking number. I contacted the shipping company and they said that they havent recieved the item. I went back to YPO and they now tell me that the item has been discontinued and that they no longer sell it! There has been a mistake with their website and I shouldnt have been able to order it. This is despite having sent me a delivery note saying that they had sent it and still advertising it on their website. I have asked for a refund but have yet to recieve it. Nightmare. Avoid this company.

Ordered some acrylic paints, 4-6 days delivery, waited the due time then contacted company. All items were out of stock, not available until next year. The person I spoke to was friendly enough but no hint of an apology only excuses. I opted to cancel my order and get a refund, please wish me luck with that considering the other reviews I have read. I wont be using this company again and will not recommend them to anyone.

Awful process of buying art supplies. 10 days just to process the order and then find out that 2 of the main items in the order are out of stock. Customer care have not got a clue either so I will avoid using this supplier in future. Shocking!!!!

Have been using YPO for 16 years for art materials for our students. They have a huge range of items, their service is great, and their prices are usually far lower than others. Considering the amount of stuff I have bought from them over the years, there have been few issues, and these have always been dealt with, though sometimes that can take some time, but overall I highly recommend them!

glue is not vegan, a joke how am i supposed to feed to my kids. Wheres the manager

Ordered a week before the lockdown.. Got an email they suspend the order and would send it in later date. During the 4 months I made many phone call many email but no response.. Finally got a response and they say the order looks cancelled and I should have received a refund but I did not receive it. Totally fail. DO NOT TRUST THIS COMPANY.

Complete scam, 2 items missing from order. No one responds to emails, rude on the phone if you can even get through. Still haven't got my refund 3 weeks later. Reporting to our bank.

Placed an order, never received a delivery or any email. Emailed them to find out what was going on, no reply and still no delivery. Shambles!!

Fast and cheep. Also happy to except returns

Sell thing I can find anywhere, there has never be any trouble. Highly recommend.

after using YPO for a couple of years now gotta say their packaging has improved alot, their prices are by far the most competative around next day delivery is the norm all round a solid 8/10