I ordered a bunch of goods in the middle of July. The tracking number they gave me was invalid. The items never arrived. On 10th of August I started asking about it, got a general automatic reply.... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I should have read other reviews before this. I placed order on 18th July, received EXPIRED and INCOMPLETE order (less than 50% of the orders were shipped) on 28th Aug, after multiple emails to follo... Toon meer
Bedrijf heeft geantwoord
I should have read the reviews first. I was aware of the delivery timetable, but the provided courier link didn't work, and after a couple of emails I still didn't get the name of the courier servic... Toon meer
Bedrijf heeft geantwoord
El envío tardó en total más de dos semanas de Portugal a España debido al mal tiempo y a las borrascas, pero cuando el paquete empezó a moverse tardó cinco días en llegar. Pedí unos bollycaos... Toon meer
Bedrijf heeft geantwoord
2,4
Slecht
50 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ewige Wartezeit
Ewige Wartezeit. Lieferung nicht komplett. Musste sehr viele Mails schreiben dass überhaupt was passiert ist. Absolut unprofessionell.
13 juni 2026
Review zonder uitnodiging
Antwoord van Yumbiltong
Vielen Dank für Ihre Bewertung.
Es tut uns leid, dass Sie mit Ihrer Erfahrung unzufrieden sind. Dennoch halten wir es für wichtig, zukünftigen Kunden einige zusätzliche Informationen zur Verfügung zu stellen.
Zunächst einmal können wir die Identität des Verfassers dieser Bewertung nicht verifizieren oder den auf dieser Plattform verwendeten Profilnamen einem Kundenkonto oder einer Bestellung in unserem System zuordnen. Da diese Bewertungsplattform nicht mit unserem Shop verbunden ist, können wir weder die Echtheit der Bewertung noch die konkret angesprochene Transaktion unabhängig bestätigen.
Unser Unternehmen war nie darauf ausgerichtet, das schnellste zu sein. Wenn Sie mehr über unser Unternehmen lesen, werden Sie feststellen, dass wir auf Ehrlichkeit, Menschlichkeit und die Schaffung sinnvoller Arbeitsplätze setzen. Wir beschäftigen mit Stolz Menschen aus unterschiedlichen Lebensbereichen, darunter auch Menschen mit Behinderungen. Wir sind überzeugt, dass es mehr Wert hat, echte Menschen zu unterstützen, als alles durch Maschinen, Automatisierung und künstliche Intelligenz zu ersetzen.
Anders als Amazon versprechen wir keine Lieferung innerhalb von 24 bis 48 Stunden, noch möchten wir ein solches Unternehmen sein. Unsere Lieferzeiten werden vor dem Kauf klar auf unserer Website angegeben, und Kunden stimmen diesen Bedingungen bei der Bestellung zu. Für uns ist es wichtiger, dass Bestellungen von echten Menschen sorgfältig und korrekt bearbeitet werden, als alles ausschließlich auf Geschwindigkeit auszurichten.
Unsere Mitarbeiter sind Menschen mit Herz, Familien und Verantwortung. Sie sind keine Maschinen. Wir glauben, dass ein respektvoller Umgang mit Menschen und die Schaffung sinnvoller Arbeitsplätze wichtiger sind als unrealistische Erwartungen, die ständig Druck auf Arbeitnehmer ausüben.
Außerdem möchten wir darauf hinweisen, dass wir diese Bewertungsplattform weder nutzen, verwalten noch aktiv bewerben. Sie entspricht nicht dem System, das wir für den Austausch mit unseren Kunden gewählt haben. Über unsere eigenen Systeme und verifizierten Kanäle haben wir im Laufe der Jahre fast 24.000 positive Kundenbewertungen erhalten. Wir sind der Ansicht, dass diese Bewertungen ein wesentlich genaueres Bild unseres Unternehmens und unseres Kundenservices vermitteln.
Wie viele unabhängige Unternehmen haben auch wir auf Plattformen wie dieser Bewertungen von Mitbewerbern und anderen Geschäftsinhabern erlebt. In einigen Fällen haben Personen sogar offen zugegeben, irreführende Bewertungen veröffentlicht zu haben. Aus diesem Grund empfehlen wir Kunden, alle verfügbaren Bewertungsquellen zu berücksichtigen und ihre Meinung nicht ausschließlich auf eine einzelne Bewertung zu stützen.
Wir respektieren selbstverständlich das Recht jedes Einzelnen, eine positive oder negative Bewertung abzugeben. Gleichzeitig sind wir der Meinung, dass Bewertungen ausgewogen, sachlich und im Zusammenhang mit den Lieferbedingungen, den Serviceerwartungen und den vor dem Kauf verfügbaren Informationen betrachtet werden sollten.
Wir wünschen Ihnen alles Gute und bedanken uns dafür, dass Sie sich die Zeit genommen haben, Ihre Meinung mitzuteilen.
Products NOT SENT
I order the products, specifically one prodcut that was the main reason why I order on the website. There was no information that the product was out of stock. When the package was delivered, there were 3 products missing, one of which was essential to me and the reason why I order. No note was attached or explanation was given in the package. It was me who had to ask about the missing products. When I asked for the missing products I was told that the items are now available but when they were sent they were not. No one ever contacted me about delaying the order or even cancelling the order because of missing items. No options was given, the package without the items was simply shipped without any previous contact or note regarding this. I asked for the items that are missing to be sent, they want to provide a refund of the items price.
30 mei 2026
Review zonder uitnodiging
Antwoord van Yumbiltong
Dear Vanessa,
Thank you for your review.
We are sorry to hear that you were disappointed with your experience. However, we feel it is important to provide some additional context for future customers reading this review as we simply do not use this portal for reviews. We have over 23 thousand, close to 24 thousand, positive reviews. We do not manage Trustpilot as we have chosen not to install it on our site because we use a different review system and do not agree with the monthly payments and ethics involved in managing reviews. That said:
Your order was dispatched and delivered successfully. Prior to dispatch, three low-value items, approximately €7 in total, were not included in the final shipment and were refunded accordingly. At no point do we keep money for items that are not sent. To be clear, you were only charged for products that were delivered.
We appreciate that one of the refunded low-value items was particularly important to you and understand your disappointment. However, stock availability can occasionally change during the order fulfilment process. When this occurs, the standard and accepted international industry practice is to refund the affected items rather than charge customers for products that are not supplied. This is also stated in our published policies.
This is not unique to our business but is the norm throughout online retail. The same practice is followed daily by major supermarkets, online retailers, marketplaces, and large e-commerce companies worldwide. Customers are refunded for items that are unavailable rather than being charged for products that cannot be supplied.
We process hundreds of orders daily and thousands of products. From time to time, stock discrepancies occur across all retailers and warehouses worldwide. The important point is that affected items are refunded so that customers are not left out of pocket, which is standard practice across the industry.
What we find disappointing is that a full 1-star review has been left despite the order being delivered and the unavailable items being refunded. We have always aimed to resolve issues fairly and transparently and have built our reputation through the positive experiences of many customers, with close to 24 thousand positive reviews to show for it.
We respect your right to leave a review, but we believe this review does not accurately reflect the overall transaction or the resolution provided. We would encourage readers to visit our About Us page to better understand who we are, as we are not just a shop.
Kind regards,
The Yum Family Shop Team
ATTENTION
After 1.5 months of waiting and many messages since the tracking number was not responding for over a month, I received an empty box, the shipping company opened the box and put a paper saying that the contents are being removed since it was flammable liquid without the seller following the regulations, I asked for a refund and the seller blamed the shipping company. I don't know who's to blame but it's not my fault, I want my money back, is this unreasonable???
edit The actions to remove the content were taken in Zurich, the paper I have in my hands clearly says so, and not in Greece or from a local post office, and I have been trying for 2 days to get rid of it, an unbelievable mess, sending messages everywhere, stuck on a computer, while I believe that this entire process should be done by you, you are the seller, what are your responsibilities? You send drinks to the European Union as you say without a problem, but now there is a problem, I received an empty box, I bear absolutely no responsibility and I want my money back, of course.Because I see that you were bothered by the negative review, once the issue is resolved, I will remove it, but what would you like me to do as a satisfied customer after all this?
26 mei 2026
Review zonder uitnodiging
Antwoord van Yumbiltong
We respectfully disagree with several statements made in this review and feel important facts are missing.
Firstly, at no point did we blame the shipping company. The shipping company completed its responsibility and delivered the parcel. According to the documentation and information provided to us, actions involving the contents occurred during the transit process and involved authorities outside of our control.
Secondly, we are a retailer and not airport police, customs officials, or government authorities in Greece. We cannot control decisions or actions taken by third parties once a shipment enters international transport channels.
We have been shipping alcohol products for decades across Europe and internationally, including Greece, and have never encountered this specific issue before. We also hold approved agreements for the transport of such products.
We would also like to point out that our website policies and alcohol product listings clearly state that it is the buyer's responsibility to understand and comply with their own local laws, restrictions, policing authorities, customs requirements, and regulations before placing an order. This information is displayed before purchase and forms part of our alcohol warnings and policy information.
We fully understand the customer's frustration because we are equally frustrated ourselves. However, it is unfair to suggest that we intentionally failed to follow regulations or that we caused actions taken by external authorities. More importantly, leaving a negative review against the seller for actions reportedly taken by Greece policing authorities is completely unreasonable, as we do not control airport police, customs authorities, or government decisions during transit.
We are continuing to investigate the matter and have requested further clarification regarding what occurred during the shipment process from Greece authorities. The Customer was asked to make a claim with Swiss Cargo TSA Agents .
It’s a long way from Portugal to Germany
You must wait until you receive the ordered products, but you can be sure you will receive them.
My order first was lost, but that was not the mistake of yumbiltong but of DHL. Then the staff from yumbiltong helped quite fast and after two more weeks of waiting, we got this good cheap product.
22 mei 2026
Review zonder uitnodiging
Antwoord van Yumbiltong
Thank you so much for your wonderful review and for your patience throughout the whole journey. 😊
We're truly sorry that your original parcel was lost during transit, but we're delighted that we could help resolve the situation and get your order safely to you in the end.
Your understanding and trust meant the world to us. Challenges can happen with any delivery network, but wonderful customers like you remind us why we always go the extra mile to make things right.
Thank you for your kind words, your support, and your 5-star recommendation. It was an absolute pleasure helping you, and we look forward to serving you again soon. Wishing you many happy moments enjoying your treats, and thank you once again for believing in us. ❤️
I should have read the reviews first
I should have read the reviews first. I was aware of the delivery timetable, but the provided courier link didn't work, and after a couple of emails I still didn't get the name of the courier service, so I couldn't track the parcel until it finally arrived.
3 items were missing, with no explanation, so I asked for a refund. Got a mail telling me, it was down to delivery delays, and was given a store credit instead a refund , where p&p would cost me more than the store credit. No refund provided.
Absolutely disappointing experience. Never again.
5 mei 2026
Review zonder uitnodiging
Antwoord van Yumbiltong
Thank you for your feedback. We are sorry that you feel disappointed with your experience.
We would, however, like to clarify a few points for the benefit of future customers.
The courier information was provided as soon as it became available, and our team responded to your emails throughout the process. Your review timeline does not accurately reflect the sequence of events recorded in our support system.
Regarding the unavailable items, these were not sent without explanation. During checkout, you selected our option for unavailable products to be replaced or issued as store credit rather than refunded. Your order was processed in accordance with the preference you personally selected before completing your purchase.
We understand that preferences can change after an order has been placed, but we must also apply the options chosen at checkout fairly and consistently for all customers.
We genuinely regret that we could not meet your expectations on this occasion and wish you all the very best for the future.
Positive experience. Don’t let the bad reviews scare you
After ordering I was nervous due to the reviews here (did not see them until after placing the order and noticing that the tracking link did not work) - however, my order arrived in Switzerland well within the stated 21 days, contents well packaged with at least 6 months to the “best before date”. So all positive experience.
5 mei 2026
Review zonder uitnodiging
Antwoord van Yumbiltong
Wow, thank you so much for taking the time to leave this review ❤️
Sometimes people naturally only post when something goes wrong, while thousands of happy customers simply enjoy their orders and continue with their day. That is why reviews can sometimes look much scarier than the full picture.
We are truly happy to hear your order arrived safely in Switzerland, well within the expected timeframe, was properly packed, and arrived with a good best before date remaining. We work hard every day to make sure orders leave our warehouse exactly as we would want to receive them ourselves.
Thank you again for trusting us and giving us the opportunity to serve you. We hope you enjoy all your goodies, and we look forward to welcoming you back 😊 You Amazing!!!
scammers
They sent me regular cod very late, even though I had ordered very expensive cod from the chef. Plus, an entire product was missing. They're scammers.
4 mei 2026
Review zonder uitnodiging
Antwoord van Yumbiltong
Dear Salvatore,
We are sorry to read your review, however we must respectfully state that your version of events does not reflect what actually took place.
The Yum Family Shop has been proudly serving customers since 2013, and over the years we have built a strong reputation with 23,000+ positive customer reviews across multiple independent channels and social platforms. We also process 200 to 250+ customer orders daily across multiple sales platforms, which is only possible through consistent service, honest trading, and strong customer support built over many years.
We do not actively use or promote this particular review platform, as we prefer genuine customer feedback through our own social media communities and independent review channels rather than platforms that operate on commission-based commercial models, which we personally choose not to participate in.
Regarding your order:
Our shipping, dispatch, and delivery terms are clearly displayed on our website before purchase, including estimated processing and transit times. By placing an order, customers acknowledge and accept these terms.
We have fully reviewed your order internally, including packing, weight, and dispatch records, and the allegations of missing items, fraud, or scamming made in this review are not supported by our documented records.
If any customer has a genuine concern, our support team is always available directly by email, where matters can be handled professionally, fairly, and with documented evidence.
We stand by the quality of our products, our service, and the reputation we have built since 2013 with 23,000+ positive customer reviews across multiple independent channels and social platforms.
Kind regards,
The Yum Family Team
Access to Spanish/Portuguese food.
30 april 2026
Review zonder uitnodiging
Antwoord van Yumbiltong
Thank you so much for your review ❤️
One of the things we love most is bringing a little taste of home and helping customers discover products that are not always easy to find locally. Whether it is favourite snacks, traditional foods, or something nostalgic, we are happy we could help make Spanish and Portuguese products more accessible.
We truly appreciate your support and hope to welcome you back again soon for more delicious finds and free gifts 😊
Antwoord van Yumbiltong
Hi Jan,
We’re sorry to read this, as it doesn’t reflect how we operate.
Your order was shipped within our stated processing time, and delivery timelines depend on the courier and destination. As outlined in our shipping policy, deliveries can take up to 14 working days depending on the route and any transit or customs delays.
Regarding the claim of a missing item, we have a strict packing and verification process in place. If anything is short, it is guaranteed that you are contacted and credited accordingly. At this stage, we have no record of any shortage reported or processed for this order.
Additionally, we are unable to verify this review, as the name provided does not match any order in our system.
Leaving a review without contacting us first is not beneficial, as it prevents us from resolving the issue. If this is a genuine order, please reach out to us directly with your order number. We are confident we can provide a credit if anything was indeed short.
Please also note that all orders are packed under CCTV recording, and no order leaves our premises without full verification.
For transparency, we have over 23,000++ positive customer experiences across other platforms. We do not actively use this platform, as we prefer channels where we can properly verify and assist customers directly and not paid reviews.
Kind regards,
The Yum Family Shop Team
An unpleasant situation
I ordered a package on March 5th, and today is April 17th. The package was actually shipped, but due to the courier’s policy (restrictions on gas containers — in my case, a deodorant), the delivery was not completed. I was not informed about this until I contacted customer support myself. All the necessary information about my package was only provided upon my request, not in advance.
I was promised a refund for the item, but it has already been a week and the funds are still being processed.
This review will be updated once the refund for the package has been completed.
P.S.The refund has been processed, and the money has been returned.
5 maart 2026
Review zonder uitnodiging
Antwoord van Yumbiltong
Dear Danylo Nemyrovskyi,
Thank you for updating your review.
We would like to clarify that we are surprised by the initial rating, as the situation described does not accurately reflect how the matter was handled.
Your order was dispatched and subsequently returned due to air transport safety restrictions on items containing gas, which is outside both your control and ours. This restriction is enforced by the carrier and aviation safety regulations.
For clarity, the issue relates to carrier and transport restrictions (Ireland EMS / air shipping regulations) rather than any failure on our side to dispatch or process the order.
From the moment this was confirmed, we provided the available information and proceeded with the refund process. Please note that card refunds typically take several working days to complete once processed, which is standard across all payment providers.
The full timeline includes dispatch, carrier handling, return transit, and financial processing, all of which occurred within a relatively short period.
Additionally, under standard policy, shipping costs are not refundable in such cases, as it is the customer’s responsibility to ensure items comply with transport and import regulations. However, we still reviewed this internally as a goodwill gesture.
For these reasons, we believe the original 1-star rating was premature and does not accurately reflect the service provided or the efforts made to resolve the matter fairly and on going efforts.
Kind regards,
The Yum Biltong Family Team
AVOID
AVOID!
HORRIBLE EXPERIENCE!
Apart from other mistakes by the company, I ordered 12 bottles of shampoo but instead I got 12 bottles of conditioner.
PayPal and Yumbiltong wanted me to send back the 12 bottles of conditioner at my expense.
Delivery price made it not worth the trouble.
Closed account with PayPal too.
10 april 2026
Review zonder uitnodiging
Antwoord van Yumbiltong
Hello Esperanza Marqués Valero,
This matter was formally handled through PayPal, where you were given 30 days to return the items.
We offered a free collection to avoid any cost to you and advised that closing the case would allow us to proceed quickly and assist you directly. You chose to keep the case open despite this.
The refund amount entered in the case did not match the original transaction legally on CCTV images packed items and was not consistent with PayPal’s policies. Verified evidence was also submitted during the case review.
Following this, the case has now been closed in our favour by PayPal in accordance with their procedures and legal policys.
We made multiple attempts to resolve this fairly and remain still here available should you wish to address this matter directly email us.
Kind regards,
Customer Support Team
Long wait and things missing.
After waiting for weeks and weeks , finally my order arrived. But 4 things where missing. I emaild the company about the missing items but of course no more answer. What did you expect? So my advice dont waste your money.
You want to know the details , here they are , order number YBF256765 i emailed about a week ago when i recieved the paçkaged but still no answer. Other mails answered within one day so.....
23 maart 2026
Review zonder uitnodiging
Antwoord van Yumbiltong
Hello,
We take feedback seriously, but this review does not reflect the facts of how our business operates.
We process 200–300 orders daily and respond to customer emails consistently. If any items were genuinely missing, this would be traceable and resolved quickly through our support system.
However, no full name or order number has been provided here, which makes the claim impossible to verify and therefore questionable. We encourage any genuine customer to contact us directly with their order details so we can investigate properly.
All orders are packed under CCTV monitoring, and dispatch records are kept for every shipment. Any issue raised with valid details is always reviewed and handled.
If anything is ever unavailable or missing, it is always either refunded or substituted, in line with standard e-commerce practice. We do not leave items unresolved.
It’s also important to note that this platform is not our primary review channel. We have over 23,000 verified positive reviews from real customers who receive and enjoy their orders without issue.
If you are a legitimate customer, please reach out with your order number so we can assist you. We always help our customers and often go further by adding extras or bonuses in next orders where possible, so this situation does not align with how we operate at all.
Kind Regards
The Yum Family Shop
Halbe Bestellung nur versendet, ohne Info!
Die Lieferung hat ca 10 Tage gedauert. Das ist hinnehmbar- dafür, dass von Portugal versendet wird.
Was aber gar nicht geht ist, dass die Hälfte der bestellten Ware nicht geliefert wird und man KEINE Infos dazu bekommt. Erst nachdem man sich beim Kundenservice meldet, bekommt man die Rückerstattung. Obwohl sie genau wissen, dass nur die Hälfte der Ware versendet wurde, ohne eine einzige Info per Email oder sonstwo.
Die Produktbeschreibungen sind auch sehr irreführend bzw komplett falsch!
Z.b. werden so aus Zimtkeksen einfach mal Kokoskekse. Ist ja fast das Gleiche...
24 maart 2026
Review zonder uitnodiging
Antwoord van Yumbiltong
Hallo,
vielen Dank für Ihre Bewertung.
Zunächst möchten wir klarstellen, dass unsere Versandbedingungen transparent auf unserer Website angegeben sind. Die Bearbeitungs- und Lieferzeit beträgt bis zu 14 Werktage, nicht 10 Tage. Ihre Bestellung lag somit innerhalb des angegebenen Zeitrahmens.
Bezüglich der fehlenden Artikel: In seltenen Fällen kann es aufgrund von Lagerbeständen vorkommen, dass ein Teil einer Bestellung nicht versendet wird. In solchen Fällen erfolgt selbstverständlich eine Rückerstattung, wie auch in Ihrem Fall geschehen.
Wir verstehen, dass dies nicht ideal ist, jedoch wurde der Vorgang korrekt und vollständig abgeschlossen.
Zu den Produktbeschreibungen: Diese werden regelmäßig überprüft und aktualisiert. Sollte es hier Unstimmigkeiten gegeben haben, nehmen wir Ihr Feedback ernst und werden dies intern prüfen.
Bei weiteren Fragen stehen wir Ihnen jederzeit gerne direkt zur Verfügung.
Mit freundlichen Grüßen,
Customer Support Team
Absolutely crazy company to deal with!
Absolutely crazy company to deal with!
These people have atrocious customer service skills, easily witnessed by other comments here. They make legal threats even though they are clearly in the wrong when tracking number they provided clearly states the goods did not even arrive to post office, yet alone, on the date they claimed to have shipped. They accept no responsibility for their actions. Disgusting people, do not buy from them.
27 februari 2026
Review zonder uitnodiging
Antwoord van Yumbiltong
Dear Customer,
We are unable to verify or investigate this claim as no full name or order reference has been provided.
With over 250 orders processed daily, it is not possible to locate or assist with a case based on anonymous or incomplete information. Without accurate details, we cannot confirm the events described or offer any meaningful support.
We have built our reputation through over 23,000+ positive customer reviews across social platforms, achieved by providing reliable service and resolving issues directly with customers who provide valid details. Reviews without identifiable information do not allow us to do the same.
For this reason, reviews of this nature may appear misleading, as they do not allow us to validate what is being claimed.
We encourage you to contact our support team directly with your full name and order details, so we can review your case properly and assist you in the correct manner.
Our team is here to help and resolve any genuine issue quickly.
Kind regards,
The Yum Family Shop
Avoid at all costs
Avoid at all costs. Items missing and spillage all over the package. They deny responsability and tell you items will be refunded. Three weeks have passed and I am still waiting.
You did not refund me and unless somebody along the line opened a spice tub and sprinkled it all over the box, the issue was on your end. The box wasn.t damaged because it wasn.t opened on route, you didn.t package it properly. The least you could do is accept responsability, not lie and expect a good comment on the "speedy delivery".
3 maart 2026
Review zonder uitnodiging
Antwoord van Yumbiltong
Dear Danae Rexach,
We have reviewed your order and would like to clarify the situation.
Your order was shipped promptly and delivered on the 12th, just a few days after dispatch on the 8th, which reflects a very fast delivery timeframe.
Regarding the four little packets of chips that were missing, these were fully refunded immediately once reported. Please note that, depending on your bank or card provider, refunds may take 2–7 working days to reflect in your account.
Concerning the spice item, you mentioned it was damaged during shipping. We requested photos in order to open a case with the Spanish postal service (Correos), under tracking DB047756937PT, https://www.correos.es/es/en/individuals as they confirmed that the external packaging showed no visible damage and require photographic evidence to proceed. With the volume of parcels handled daily, postal services require clear photo proof to assess and process any damage claims. Unfortunately, no images were provided, so we are unable to verify or escalate this claim further for you.
We always aim to resolve any issues quickly and fairly, and in this case, the only confirmed issue (the missing chips) was already resolved with a refund.
For future reference, the best way to resolve any concerns is to contact us directly so we can assist immediately, rather than through review platforms.
Kind regards,
The Yum Family Shop
Very poor service tracking of my parcel…
Very poor service tracking of my parcel was impossible as apparently so they said it was down to the couriers, when it arrived 3 items missing. I placed another order prior to receiving my Parcel, yes I know a daft thing yo do however let's just see what happens. However not holding my breath. They talk the talk but don't walk the walk.
23 maart 2026
Review zonder uitnodiging
Antwoord van Yumbiltong
We are sorry to see this review. Our shipping times are clearly stated on our website in working days (Monday to Friday).
Tracking is always provided and handled by the courier. If there are issues with tracking updates, this is on the courier’s system, not the shop.
Regarding the missing items, these were already credited. As your second order was then cancelled, those amounts too were refunded to you as well.
Your second order was cancelled on our side, and no further charges were processed.
We handle 200 to 300 orders daily, and when something goes wrong, we resolve it properly through our support team.
We do not manage the Trustpilot platform and instead focus on our direct customers, where we have 26,344 positive reviews across our social media channels. Third-party review platforms may not always reflect the full or verified details of a case, which is why we encourage customers to contact us directly for accurate information billing@yumbiltong.com
Kind regards
The Yum Family Shop
Bestellt 25.2 2026 am 16.3.2026 die…
Bestellt 25.2 2026 am 16.3.2026 die Firma Kontaktiert wo meine Ware bleibt habe bis heute 20.3.26 keine Antwort bekommen.
Nie mehr wieder nicht zu empfehlen.
Kirchermeier
20 maart 2026
Review zonder uitnodiging
Antwoord van Yumbiltong
Wir bedauern diese Bewertung.
Ihre Bestellung wurde am 25.02. am Abend aufgegeben und ist somit erst am nächsten Werktag in die Bearbeitung und Versandwarteschlange gegangen. Unsere Versandzeiten sind klar auf unserer Website in Werktagen (Montag bis Freitag) angegeben.
Bitte beachten Sie auch, dass es aktuell vereinzelt zu Verzögerungen bei den Versanddienstleistern kommen kann, unter anderem durch stark gestiegene Treibstoffpreise im Zusammenhang mit der aktuellen Situation. Darauf haben wir leider keinen Einfluss.
Alle Kundenanfragen werden während der Arbeitszeiten und in der Reihenfolge ihres Eingangs bearbeitet, um einen fairen Service für alle zu gewährleisten.
Wir bearbeiten täglich zwischen 200 und 300 Bestellungen, und wenn es zu einem Problem kommt, wird dieses über unser Support-Team korrekt gelöst.
Wir verwalten die Trustpilot-Plattform nicht und konzentrieren uns stattdessen auf unsere direkten Kunden, wo wir 26.344 positive Bewertungen auf unseren Social-Media-Kanälen haben. Drittanbieter-Bewertungsplattformen spiegeln nicht immer den vollständigen oder verifizierten Verlauf eines Falls wider, weshalb wir empfehlen, uns direkt zu kontaktieren.
Mit freundlichen Grüßen
The Yum Family Shop
SCAMMERS! Non existent customer service!!!
I placed an order on 27th January and it should have arrived by the 13th Feb. I did not arrive by this time, I reached out to customer services and they said the order was delayed by a couple of days. After still not receiving my order a couple of days later I reached out again and they had advised that my package had been lost and if they could not locate it they would refund me. I have contacted them 3 times since to request the refund and I have been ignored.
27 januari 2026
Review zonder uitnodiging
Antwoord van Yumbiltong
We are sorry to see this review.
This order was already refunded. Anyone wishing to verify this is welcome to contact us directly at billing@yumbiltong.com
and we will gladly provide full proof of the refund.
All customer messages are handled during working hours and in the order they are received to ensure fair service for everyone.
We handle 200 to 300 orders daily, and when something goes wrong, we resolve it properly through our support team.
We do not manage the Trustpilot platform and instead focus on our direct customers, where we have 26,344 positive reviews across our social media channels. Third-party review platforms may not always reflect the full or verified details of a case, which is why we encourage customers to contact us directly for accurate information.
Kind regards
The Yum Family Shop
Ware ist verschimmelt geliefert worden…
Ware ist verschimmelt geliefert worden . Das sind Spanische Schweine.....
Nichts bestellen !!!!!!!!!!!!!!!!!!!!!!!!!!!!
12 februari 2026
Review zonder uitnodiging
Antwoord van Yumbiltong
Frank,
wir nehmen solche Vorwürfe sehr ernst.
Bei dem von Ihnen erhaltenen Produkt handelt es sich um eine traditionell geräucherte und luftgetrocknete Spezialität. Das, was Sie als „Schimmel“ bezeichnen, ist Teil des natürlichen Reife- und Räucherprozesses. Diese Produkte hängen traditionell mehrere Monate, teilweise bis zu sechs Monate, und entwickeln dabei eine natürliche Oberflächenschicht. Das ist vollkommen normal und typisch für authentische Feinkost.
Vor dem Verzehr wird diese äußere Schicht einfach mit einem Tuch abgerieben oder mit der Messerspitze leicht abgeschabt. Genau so wird es seit Generationen gemacht.
Unsere Versand- und Produktbedingungen sind auf unserer Website klar veröffentlicht. Wir versenden keine Ware im Kühltransport. Der Versand erfolgt bei Raumtemperatur, und mit dem Kauf bestätigen Kunden, dass sie diese Bedingungen verstanden und akzeptiert haben.
Wenn Unklarheiten zur traditionellen Herstellung bestanden hätten, hätten wir Ihnen das gerne direkt erklärt. Beleidigende Aussagen und falsche Behauptungen sind jedoch nicht angemessen.
Wir stehen zu der Qualität und Authentizität unserer Produkte.
Los bollycaos buenos están en Portugal
El envío tardó en total más de dos semanas de Portugal a España debido al mal tiempo y a las borrascas, pero cuando el paquete empezó a moverse tardó cinco días en llegar.
Pedí unos bollycaos a esta tienda portuguesa para probar porque en España los bollycaos están malísimos y me ha sorprendido que en Portugal tienen el mismo sabor que antaño y están buenísimos.
En los correos han sido muy amables contestándome las dudas.
Por mi parte, tienda totalmente recomendable.
10 februari 2026
Review zonder uitnodiging
Antwoord van Yumbiltong
Thank you dear :) Join is on Social media we dont use Trust Pilot as so many people buy fake reviews to put businesses down
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.