Worst company ever to deal with. We haven't been able to access the app or website for months now. My children can't access the app to know how much money they have on there. It's impossible to spea... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Hopeless app, always times out. Website always under Construction. Non existent customer service. What am I supposed to do in an emergency when my child needs money?! This has been an issue for months... Toon meer
Stay away from Zaap, the app has been taken down, no access to website & server, emails dont get responded to, card does not work, have money on card unable to retrieve it. It is now 24/3/2023, still... Toon meer
Bedrijf heeft geantwoord
Our family have been using ZAAP for some time now, and we find it a really useful way of automating pocket money to our kids' ZAAP accounts. The kids learn a great deal more responsibility, they can... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
ZAAP is a prepaid Mastercard Pocket Money tool for children. It has been designed to help tweens and teens learn good money habits with increased independence. It includes an app with parent wallet from which parents transfer funds to their child’s ZAAP Account. Kids can choose between a Card, a wearable ZAAP Band or get both linked to the one account.They can select their card from our range or create a card with their own design. The App is supported with parent and child portals so parents retain control. Children can see their account balance, transaction history and set savings goals. Convenient for Parents. Secure for Kids. ZAAP Bands and Cards - universal acceptance
Contactgegevens
Balmain NSW , 2041, Sydney, Australië
- 1800 291 090
- contactus@zaap.com.au
- zaap.com.au
2,2
Slecht
128 reviews
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Love ZAAP!
Love ZAAP! My kids use their zaap band everyday. So easy to use and supports in teaching them the value of money and saving.
18 oktober 2019
Review zonder uitnodiging
Antwoord van ZAAP
Thank you for your review. We are very glad your enjoying ZAAP.
Best thing for my kids!
Best thing for my kids!
It has been so hard to get the kids learning about money and the value of a dollar when we are a cashless society and all they see is my "tapping" a piece of plastic when it comes time to pay a bill.
ZAAP is great for my two little ones. This way I can keep track of their spend while they get to learn the value of a "cashless" dollar, reach savings goals all while knowing they have money if they need it,
18 oktober 2019
Review zonder uitnodiging
Antwoord van ZAAP
Hi Cass, Thank you for your review. We are glad your enjoying ZAAP!
Great product.
This is a great product.
I bought ZAAP for my daughter. We find it a perfect solution to ensure she always has a small amount of funds if needs be. We also use it to award pocket money. Will buy another when my son is a little older.
15 oktober 2019
Review zonder uitnodiging
Antwoord van ZAAP
Thanks for your review Lawrence! It's a great way to award pocket money and teach kids how to set savings goals and achieve them.
Love using ZAAP
Love using ZAAP - and my kids love it too! Such an easy product to use. Quick, easy and transparent. Highly recommend it to other parents who like convenience.
14 oktober 2019
Review zonder uitnodiging
Antwoord van ZAAP
Thank you for your review! We are so glad your kids are loving ZAAP.
Parents wallet takes to long to…
Parents wallet takes to long to transfer. Then takes to long to transfer to childs card. Can take more than an hour. Not good when your child needs to pay a cab strait away.
13 oktober 2019
Review zonder uitnodiging
Antwoord van ZAAP
Hi Michael, Thank you for your review. We are looking in to this issue of it taking more than an hour to transfer, as it should be within 45 mins at a maximum. While it shouldn't take over an hour we are still the only digital kids pocket money solution that transfers in under 3 hours.
Super happy!!
Zaap has been an incredible and practical tool for us to help encourage chores and and also teaching the children to make wise financial decisions.
11 oktober 2019
Review zonder uitnodiging
Antwoord van ZAAP
Thank you Sarita for leaving a review. We are glad your so happy with ZAAP. It is a great way to encourage chores and teach kids about setting savings goals and achieving them.
App always crashes and shows zero…
App always crashes and shows zero information. Cards seem to work fine.
11 oktober 2019
Review zonder uitnodiging
Antwoord van ZAAP
Hi April, Thank you for your review. We are sorry to hear about the issue your having with the app crashing. We will investigate and get back to you.
It took close to 6 weeks to receive the…
It took close to 6 weeks to receive the card and then I needed to pay for a second card. I was refunded for the second card, however I think from a service perspective this is very poor.
11 oktober 2019
Review zonder uitnodiging
Antwoord van ZAAP
Hi Prue, We are sorry to hear about this and any inconvenience caused. We are looking in to this and will get back to you.
Love the product!!
Love the product, the ease of use, the coolness!!
11 oktober 2019
Review zonder uitnodiging
Antwoord van ZAAP
Thank you! We are glad your enjoying ZAAP. Set and forget transfers make it very easy to use. "Coolness" is a perfect way to describe it!
Great app
Great app, extremely safe and easy to use.
The savings function is also good for my son to learn about saving money.
11 oktober 2019
Review zonder uitnodiging
Antwoord van ZAAP
Thank you for your review. We love that your son is learning about saving money!
No way to reset my password so I can't…
No way to reset my password so I can't use our cards.
Communication response has been terrible on zaaps behalf.
11 oktober 2019
Review zonder uitnodiging
Antwoord van ZAAP
Hi Anon, We are so sorry to hear about your experience with resetting your password. Furthermore please accept our sincere apologies that our communication wasn't satisfactory. We are looking in to this issue and will get back to you with a resolution. We will be compensating you for the trouble you have gone through.
This is great
This is great. I wear the chip on my wrist and not worry about losing it and the money is safe. Mum can easily put the money in my account and knows where it goes. Easy as.
10 september 2019
Review zonder uitnodiging
It takes the stress out of giving cash…
It takes the stress out of giving cash to my child. I know how he spends his pocket money. He doesn't have to use my Visa Card anymore.He can always get a taxi home in an emergency
3 september 2019
Review zonder uitnodiging
selfie card
the best present for my daughter was a ZAAP Mastercard with a picture of her dog. Everytime she uses it, people comment
3 september 2019
Review zonder uitnodiging
Loving ZAAP!
Have just started using ZAAP with my daughter - it’s such a convenient way for me to give her access to pocket money and she thinks she’s pretty cool having her own card!
15 augustus 2019
Review zonder uitnodiging
Fantastic product
Fantastic product, easy to use for both myself and my son. The wrist band makes it exciting for my boy as he loves that he can wear it wherever he goes and the card I keep in case he looses his band.
Love this product
14 augustus 2019
Review zonder uitnodiging
Great concept to give my child access…
Great concept to give my child access to funds which I can control from the convenience of my phone.
I won't need to worry if she needs extra funds as I can top her up anywhere and anytime.
13 augustus 2019
Review zonder uitnodiging
I opted to get fully ZAAPed for my 2…
I opted to get fully ZAAPed for my 2 children aged 12 and 13. They slip the chip over their fitbit/watch and have the card as a backup. I love that I can see the children's purchases and if they ever get caught without any money the fact that I can load their account instantly gives me peace of mind. The children are loving it and feel very independent.
11 augustus 2019
Review zonder uitnodiging
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