Lamento y pido desculpa por mi equivocación, al avaliar mal esta empresa, hoy dia hay que tener mucho cuidado con lo que se dice. Mis quejas eram con otra empresa. Lamento o daño causado, y espero que... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Absolutely excellent company with even better personally attentive care and fantastic products, jayde is helpful caring knowledgeable and is on the same wave length as normal horse people trying to do... Toon meer
Bedrijf heeft geantwoord
Absolutely love my products- very please with the quality! Had a problem with the postage this time for the first time since ordering with Jade- however once I notified her, this was investigated an... Toon meer
Bedrijf heeft geantwoord
Hice el pedido durante el traslado del negocio a una ubicación diferente y tuve que enviar un recordatorio. La página de Shopify no funcionó durante un par de días. Menos mal que no soy paranoica. Al... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Small, family-run equestrian shop that aims to provide an unforgettable service as well as a world of choice with the best brands at amazing prices. We have a small shop based in the sunny Spanish town of Las Lagunas de Mijas and an online store. We are bilingual in both English & Spanish. As horse owners ourselves, we understand the ever-evolving needs we have as well as our horses. We use this ongoing experience to advise you & keep up to date with science, news, trends & more.
Contactgegevens
Camino de Santiago 43, Local A, 29651, Las Lagunas de Mijas, Spanje
- 664035949
- jayde@zafiroequestrian.com
- zafiroequestrian.com
4,2
Goed
89 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Zafiro Equestrian
Muchisimas gracias Carina por tomar el tiempo en dejarnos tu reseña. He visto que selecionaste solo una estrella (1*) que normalmente es algo malo - podrías aclarar que estabas a gusto con nuestro servicio? Un abrazo fuerte :D
El paquete llegó rápido con una nota…
El paquete llegó rápido con una nota manuscrita y dos galletitas, repetiremos segurísimo.
14 mei 2024
Antwoord van Zafiro Equestrian
Mil gracias por tu reseña Elena! Ha sido un placer poder servirte y espero que te haya gustado todo, sobre todo las galletitas 🤩 Un abrazo fuerte xx
Antwoord van Zafiro Equestrian
Thank you so much Tara! Your kind words are greatly appreciated 🙏🏻❤️
Great products, great prices.
Love my leggings, t shirt snd hat. A great combo. Delivered promptly. Highly recommended 👌
9 mei 2024
Antwoord van Zafiro Equestrian
Thank you so much for your lovely review & I am even more happy to hear you love everything you purchased! Thank you so much again ❤️🙏🏻
Antwoord van Zafiro Equestrian
Thank you very much Yvonne, it was an absolute pleasure to serve you! I hope to do so again very soon. Big hugs, Jayde x
Servicio de calidad y buen trato
Tienen unos precios muy buenos, el pedido ha venido perfecto y son muy detallistas. Volveré a comprar en su tienda sin duda.
16 april 2024
Antwoord van Zafiro Equestrian
Muchísimas gracias Marina, ha sido un verdadero placer en servirte y estoy a la espera de poder ayudarte otra vez pronto. Un abrazo fuerte, Jayde xx
Such a fabulous company
Such a fabulous company, everything arrived on time and quickly, thanks again
16 april 2024
Antwoord van Zafiro Equestrian
Thank you very much for your lovely words & for taking the time to leave a review! I am so grateful & look forward to helping you again very soon, Jayde Xx
Would definitely use jayde again ,her…
Would definitely use jayde again ,her business is 2nd to none ,efficient,reasonable and always helpful.
Keep up the good work
20 maart 2024
Antwoord van Zafiro Equestrian
Thank you so much Allan! It was a pleasure serving you & hope to do so again soon :D x
Antwoord van Zafiro Equestrian
Thank you so much Deborah for your kind review, I am so grateful to have you as a customer! I hope to be able to help you again soon, take care, big hugs, Jayde xx
excellent service
There was problem with 1st order, quickly resolved and replacement order sent, excellent thank you
13 maart 2024
Antwoord van Zafiro Equestrian
Thank you so much Jane for your kind words! I am so pleased the replacement order got to you quickly & perfectly as expected. I really hope to be able to help you again very soon. Big hugs, Jayde xx
Full 5 star review
Full 5 star review. Best customer Service, very attentive and reliable with fantastic products. Thank you.
20 maart 2024
Review zonder uitnodiging
Antwoord van Zafiro Equestrian
Thank you so much for your lovely words Lisa. I am so very grateful to you for taking the time in sharing your experience. I hope to be able to serve you again soon. Big hugs, Jayde xx
Antwoord van Zafiro Equestrian
Thank you so much for your kind review Patricia. I am so happy everything went smoothly & that you are happy with your purchase & my service. I hope to be able to serve you again soon, big hugs, Jayde Xx
Great customer service and products are great…
Great customer service and products for my horse! Will definitely shop there again!
19 december 2023
Antwoord van Zafiro Equestrian
Thank you so much for your review Nichelle! It was an absolute pleasure serving you and I look forward to your next order with me :D Big hugs xx
The best service ever
Nothing is too much trouble - excellent service , friendly people and you’re kept up to date with all that’s happening with your orders. Just brilliant.
12 december 2023
Antwoord van Zafiro Equestrian
Thank you so much John - it's a joy serving you and your family, including the nags of course! Wishing you a wonderful 2024! Xx
Compra sin problemas
Proceso de compra sencillo el envío del paquete correctamente y encima llegó con una felicitación y unas galletas de regalo. Muy originales muy contento con la compra.
7 december 2023
Antwoord van Zafiro Equestrian
Muchísimas gracias por tu reseña Luis. Estamos muy agradecidas por poder atenderle y me alegro mucho leer que te haya gustado nuestros toques personales. Esperamos poder atenderle de nuevo en un futuro próximo. Un abrazo Xx
Antwoord van Zafiro Equestrian
Thank you so much for your review! It was an absolute pleasure serving you and we look forward to doing so again very soon Xx
Good customer service
The item that I ordered 16 days ago has still not arrived! When I put the tracking number “it doesn’t exist”.
Update:
Somebody of the customer service contacted me after this review, the person said that the parcel was waiting for me at the pick up since 7 days but didn’t say where and if I don’t pick it up today it will go back to zafiroequestrian.
I asked in 4 different parcel pick up shops but nobody received a parcel. When they looked at my tracking number they said it is probably a fake.
Update: At the end the parcel was send again by the customer service with another delivery service and arrived after a long waiting safely at my place.
so I changed the rate.
5 stars for the customer service
4 stars for the beautiful item from Equestrian Stockholm (unfortunately with a higher price than at the original shop where it is actually out of stock)
1 star for the delivery service
1 november 2023
Antwoord van Zafiro Equestrian
Good evening Jennifer. I am gutted to see your review. Your order was shipped as duty-bound with In-Post as you can see with the tracking number we provided to your email. The tracking number does work for me and I can see the shipment is awaiting pick-up at your local depot.
However, I sincerely would have appreciated some form of communication from you PRIOR to leaving a 1* review. I haven't received any email or messages with your concerns, and had I have done, I could have eased your nerves much sooner.
I would highly encourage you to email me at your earliest convenience so that I may assist you with retrieving your package.
Great service as always
Great service as always , love Jaydes enthusiasm for her business 🥰
I always order online, delivery was quick, highly recommend
27 oktober 2023
Antwoord van Zafiro Equestrian
Thank you so much Nikki! It is always such a pleasure to help you and your beautiful Endo. Biggest hugs x
Always helpful and will go above and…
Always helpful and will go above and beyond looking for what we need. And makes me smile with her amazing energy
27 oktober 2023
Antwoord van Zafiro Equestrian
Thank you so much Rachel, it is always a pleasure helping you! You make us smile with all your support :D Big hugs x
Impecable servicio y el producto…
Impecable servicio y el producto recibido de una calidad increíble. Enhorabuena!!
27 oktober 2023
Antwoord van Zafiro Equestrian
Muchísimas gracias Pablo! Ha sido un placer poder servirte :D Un abrazo!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.