ZappedSkin Reviews 

A good platform for those not wanting to wait on the NHS. Very efficient and friendly staff & dermatologists who provide an organised service catering to your needs. It is a little on the pricey side so may not be suitable for all hence the 4 stars, but in the grand scheme it is worth it for those who want a more efficient and personal service

Brilliant service, very quick and customer focused. Staff keep in contact with you throughout the process and answer any queries quickly and effectively.

Very happy with the service I've received on Zapped, definitely the future. Going forward I would like to see a subscription service for medication, as people taking long-term treatment would need a different price system to those with shorter-term conditions to remain affordable.

Absolutely amazing service. They were very professional and the appointment was on time. I didn’t now have to wait. They answered all my queries and concerns. There was regular communication about my reminder of my appointments and the order for my medicine. I would highly recommend Zapped Skin. I am extremely satisfied with the service. 5/5

I’m so happy that I found Zapped!
The service is amazing and so easy and convenient with the online consultations and getting the medication posted to your door.

A friend sent me the link for zapped as I hadn’t heard of them before. But super impressed with the service, had an appointment and within 15 mins was offered to routes of treatment depending on my preference - so much better than battling with the GP for them to understand how much bad skin effects my well-being! There was no pressure to agree on the spot and they sent through information immediately after for me to ponder. I have initially chosen topical treatment rather than accutane as wasn’t sure my skin was bad enough to get accutane at the moment. So far this is working a dream for me but they said I can always get in touch again if I want to start accutane treatment which is so good to know! No more waiting lists and misery! Had to pay for the cream privately but worth it and it was delivered within a few days. 100% recommend. Thank you Zapped!

Have been using zapped for several months and it couldn’t be easier. So simple and quick to use, would highly recommend

Been struggling for years with my severe acne and for the first time felt listened by a dermatologist. They don’t promise miracle or 100% results but they do promise to deliver the more accurate medicine you need to get rid of your skin issue. The interface to track your health and result is great, the follow up appointment are taken seriously, easiest way of communicating and have everything done from the comfort of your house. Medicine delivered to your door. Affordable monthly plan. Just take your first appointment you won’t be disappointed!

After 3 years of constantly going to my local GP and not getting anywhere I came across Zapped.
I cannot thank them enough for actually listening to me and tailoring treatment to my needs. 6 months into taking Spironolactone for hormonal acne and I have clear skin! My confidence has grown so much and its all down to the zapped team. Thank you!

Zapped are the only ones who have properly listened too to me and my issues with my skin .They made a personalised plan straight away to fit all my needs I couldn’t ask for better !

I love Zapped! It makes life so easy during covid and my skin has never looked better. The service is second to none and everything happens on time. Would recommend it to anyone looking to improve their skin!

The service offered by Zapped is professional, affordable and convenient. I have suffered with nodular acne for 3 years, it arrived out of nowhere in my early twenties. After trying a concoction of lotions & potions promising results, I sought professional advice from a Dermatologist last year who suggested a course of Roaccutane. After going back and forth for months trying to get the treatment and tests arranged under my Derm I started losing patience (and self confidence) as my acne worsened. Being based in Berkshire and my Derm based in London, I either had to travel for the blood tests or arrange them via my local GP who wasn’t willing to help. Just when I thought it wasn’t going to be possible, or was going to involve a monthly (expensive) trip up to London, I came across Zapped on Instagram and took advantage of their free roaccutane consultation. Dr Yi Ning was friendly, warm and thorough for only a 15 minute chat! A few weeks later, my blood test kit / pregnancy test arrived in the post, quickly followed by my prescription. I’m still in my first month so haven’t been back in touch with Zapped much yet but am so grateful to be able to have this treatment from the comfort of my own home. You’re probably wondering why I haven’t given the full 5*s, and that’s because the service I received hasn’t been completely seamless and I wanted to be honest and transparent about my experience. During my initial consultation I advised I had medical insurance that I intended to use to cover the treatment, no concerns were raised at this time. However, when it came to arranging treatment a few weeks later I was informed that Zapped had paused taking on any new insured patients. During this time gap I had already discharged myself from my existing Derm and given Zapped’s details to my insurer to approve the claim. Fortunately, Ali was quick to explain the rationale behind this decision and work with me to find a resolution so that I could receive the treatment I needed. After an exchange of emails and a phone call (outside of his working hours!), we came up with a solution that worked for everyone involved.
Additionally a clerical error meant that I didn’t receive the consent forms and information leaflets until a few weeks after my initial consultation, which further exacerbated the delay on getting started. Despite the delay and confusion on the outset of my journey, I can’t stress enough that the Team members I have interacted with are excellent (Steve, Ali, Dr Yi Ning) quick to resolve errors/ mistakes and willing to go the extra mile for their clients. It is evidently clear that each member of the team is passionate about Zapped and helping each patient on their journey. Thank you Zapped for providing an affordable and accessible service. I’ve no doubt that the journey for each new patient will be anything short of seamless and I wouldn’t hesitate to recommend you!

The best decision I have made was to choose zapped. The whole team have been supportive, friendly and professional at every step of the journey. I seriously can’t recommend them enough! I’m three months in to my Roaccutane treatment now and still waiting for my NHS referral to come through after over a year.

Thank you to zapped for giving me back not just my confidence but for making me feel so at ease..Dr Ali Jomaa from start to finish was fantastic, answered all my emails, chased any questions up I had put to him & was always so efficient. Dr De Mozzi is lovely, I have nothing but praise for the whole of the Zapped platform, when you feel incredibly low, also going through a pandemic, having something like this is so needed. I would 110% recommend this service to anyone, it was a delight to be cared for & listened to when this is not always the case. Keep up the excellent work Zapped, your all wonderful, I will always be so grateful x

I am so happy with the service I received at zapped after years of doctors not really listening to my concerns.
The team is incredible friendly and helpful- I felt supported the whole way.
They offer flexible financing which makes it much more affordable than anywhere else I’ve seen so far. Thank you zapped!

The best thing that has happened to me so far this year is finding zapped! I have suffered with acne for over ten years now. The best thing about zapped is that everything is so straight forward and simple! From my first free consultation to find out if I was eligible for roaccutane, taking my bloods and medication arriving at my doorstep took around 2-3 weeks. I never expected to start treatment so soon. I’m nearly at the end of month one and looking forward to the rest of my journey. I highly recommend using zapped for any skin concerns!

I've been thinking about going on Accutane for so long, discussed it with many GPs but either wasn't referred or I was and never actually saw a consultant. I still will always love and support the NHS, however if your not wanting to wait potentially a year to start treatment, Zapped is the answer!

It only took around 3 weeks to get my prescription, and they are so friendly, kind, reassuring, and helpful. Being able to get in contact anytime is so handy. Of course the biggest put off for many will be the price, but honestly compared to many other private practices prices for even just a consultation, I think its massively more affordable. Being able to spread out the payment interest free over 12 months made it a possibility for me to afford! I haven't seen anywhere else offer that.

If in doubt I really recommend you go for it, I couldn't be happier so far!!

Very efficient and staff are very helpful, always quick to answer any question.

I wish I made the decision to go private a long time ago. I couldn’t believe how easy it was with Zapped and how quick the process was considering the NHS waiting time. I know that it’s a lot of money, but it’s great that you can split the payments.

The communication is also great, when ever there’s any questions they get answered within a day. I’m currently 3 months into roaccutane with Zapped and I have nothing but praises for them so far

So so grateful to have found Zapped. I was skeptical at first as I was worried about all the expenses going privately but when I researched more, I couldn’t believe how affordable it was. Everyone is so friendly and knowledgeable in their fields, the service is so quick and efficient and overall it is such a great platform. Without Zapped, so many of us would be stuck on NHS waiting lists waiting for what could be years to even see a dermatologist. Thankyou thankyou thankyou for creating this platform. I honestly would recommend Zapped to everyone.