They are extremely incompetent. They open your account for $50 and could never transfer monies. Spent 2 months dealing with very polite first liners that resolved nothing. Wire instructions were absu... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I really liked using Zenus Bank. But I had 2 problems using it: First, membership fees were too much. Second, I couldn’t link my card or bank account directly to PayPal and Apple Wallet. Otherw... Toon meer
Bedrijf heeft geantwoord
Han tardado muchísimo sin resolver un caso que abrí por problemas con el método de pago NFC. A pesar de que he dado toda la información posible, llevo más de un mes sin solución, al punto que pedí de... Toon meer
Bedrijf heeft geantwoord
Since day one and i've never seen an online banking with these skills and i can hold more than 1800 USD in the account with peaceful mind and i already did ! And the most important thing is there is... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Open a US bank account in under 10 minutes from over 180 countries without the need to be a US citizen or resident. Keep your money safely in the United States, make online payments, transfer money globally and have your funds available 24/7 around the world.
Contactgegevens
Zenus Tower, 252 Avenida Juan Ponce de León 19th Floor, 00918, San Juan, Puerto Rico
- +1 833-936-8711 (toll-free)
- clientservices@zenus.com
- zenus.com
2,5
Slecht
30 reviews
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Servizio professionale e assistenza…
Servizio professionale e assistenza ottima. Non ho mai avuto problemi. Peccato che non ci sia la carta di credito/debito per il resto top
16 juli 2024
Antwoord van Zenus Bank
Grazie per le tue parole gentili! Siamo felici di sapere che hai avuto un'esperienza di servizio professionale e un'assistenza ottima senza problemi. Apprezziamo il tuo feedback riguardo alla mancanza di un'opzione per la carta di credito/debito e ne terremo conto mentre lavoriamo per migliorare i nostri servizi. Grazie per averci scelto!
DO NOT waste your time and money on…
DO NOT waste your time and money on this bank. My application was declined, likely because I am in Australia. Their approval process is unclear and inconsistent. They ask for ID and proof of address but then reject applications without verifying income or employment.
What's worse, they charge a non-refundable $50 fee just to apply. The information on their website is misleading and does not clearly state the potential for automatic rejection based on location.
A quick Google search reveals numerous complaints from other users experiencing similar issues. Whirlpool forums reviews and highlight widespread problems with this bank.
Zenus Bank offers no benefits like FDIC insurance, so there's no reason to endure their frustrating application process. It seems they readily accept applications knowing full well that many will be automatically rejected due to location.
I strongly advise avoiding this bank and urge others to spread the word about their deceptive practices. I will be sharing this experience on as many platforms as possible to warn others of what they are getting into with Zenus Bank.
30 juli 2024
Review zonder uitnodiging
Antwoord van Zenus Bank
Hello Kritin, Thank you for reaching out to us regarding your experience with Zenus Bank. We appreciate your feedback and understand your concerns. However, we would like to clarify some points with you.
Our website contains detailed information about the countries from which you can apply for a Zenus account. As you mentioned, residents in Australia are eligible to apply. Unfortunately, due to regulatory reasons, we do not issue virtual or debit cards to Australia at this time. For further details, please visit our support page: https://bit.ly/3Tn5UN1. Our approval process involves verifying various aspects, including ID and proof of address. However, we acknowledge that this can sometimes lead to misunderstandings, particularly if the application does not meet all criteria.
We charge an application fee as this helps to cover the costs associated with the processing of applications. Rest assured, we strive to provide clarity in our application process and highlight all necessary requirements. Zenus Bank is a fully licensed institution, and we are committed to maintaining transparency and regulatory compliance.
We regret to hear about your negative experience during the application process. Your feedback is valuable, and we're always looking for ways to improve our services. If you have more specific issues you'd like to discuss, please feel free to reach out to our Client Services team at Clientservices@zenus.com or call us at +1-833-936-8711. Client Services agents are available Monday through Friday from 9:00 am to 6:00 pm (AST).
Thank you for your understanding.
I made my fist deposit but they are lying it hasn’t arrived at all
I made my fist deposit. They act as it never arrives. Thieves, beware. Don’t use this scammy app. Complete useless customer service.
21 juni 2024
Review zonder uitnodiging
Antwoord van Zenus Bank
Hello Stamen, thank you for reaching out to us. We understand your concerns regarding your deposit, and we want to assure you that we take these matters seriously.
At Zenus Bank, we have a specific time frame for transfers to arrive, and we diligently escalate client matters to our internal team responsible for transactions to ensure that every issue is addressed promptly. We are committed to providing you with the assistance you require.
For detailed information about transfer timings and processes, we encourage you to visit our support page at the following link: https://zenus.com/en/support/services/transfers/.
If you have any further questions or need additional support, please feel free to reach out to our Client Services team at Clientservices@zenus.com or call us at +1-833-936-8711. Client Services agents are available Monday through Friday from 9:00 am to 6:00 pm (AST).
Don't waste your money! NOT trustworthy
Don't waste your money!
A month ago I applied for an account with ZENUS and had to use their app to do so.
After payment of $50 and almost going through the whole process, the app died and I could NOT log into the account, redo the steps, nor did I get an email about account creation.
I contacted support and they needed 2 weeks just to tell me to try again. As they didn't provide any guidance on how NOT to pay again, I asked for a refund of my money.
Without success. They said it was not an account opening problem, but an app problem..
In my book these are not honest business practices.
Not sure if this is a scam.
10 mei 2024
Review zonder uitnodiging
Antwoord van Zenus Bank
Hello Heinrich. Thank you for reaching out regarding your recent experience with Zenus Bank. We understand your frustrations and appreciate the opportunity to address your concerns.
We do charge a non-refundable application fee of $50, which helps cover the costs associated with the application process. We apologize for the inconvenience you faced while using our app, as we strive to provide a smooth experience. Regarding your situation, our Client Services department is open to help as they escalate your matter to our Technical department for assistance to investigate the app errors you faced. They specialize in resolving technical difficulties and can provide the necessary support. It’s important to escalate such matters to ensure they are properly addressed and this requires time.
if you have any further questions or require assistance with this concern, please don’t hesitate to reach out at Clientservices@zenus.com or call us at +1-833-936-8711. Client Services agents are available Monday through Friday from 9:00 am to 6:00 pm (AST).
Extremely incompetent
They are extremely incompetent. They open your account for $50 and could never transfer monies. Spent 2 months dealing with very polite first liners that resolved nothing. Wire instructions were absurd and always rejected. Last one wasn't returned nor deposited. Originating bank had to finally recall it. I can't imagine what it would be to withdraw money. BEWARE! don't be fooled.
7 juli 2023
Review zonder uitnodiging
Antwoord van Zenus Bank
Hello Ernest. Thank you for reaching out to us at Zenus Bank. We sincerely apologize for the frustrations you've experienced while attempting to process your transfer, and we appreciate your patience throughout this time.
Please note that we charge a $50 non-refundable fee to cover the costs associated with the regulatory checks required for each application. Regarding your concern about the transfer, we have detailed instructions in our website that must be followed, and we encourage you to visit the following link: https://bit.ly/3Zpk0BE, please note that adhering to these guidelines is essential to ensure the correct processing of your transactions.
If you're facing ongoing issues, our Client Services team is available to assist you further. They can escalate your case to our transactions team for a more in-depth review. Please don’t hesitate to contact us if you would like us to facilitate this. You can email us at Clientservices@zenus.com or call us at +1-833-936-8711. Client Services agents are available Monday through Friday from 9:00 am to 6:00 pm (AST).
Me costo dar de alta la app
Me costo dar de alta la app, no identificaba bien el pasaporte para la verificación. Pero la atención al cliente es buena y amable.
No me gusta que la tarjeta VISA no valga para Europa, no la puedes solicitar.
18 augustus 2022
Review zonder uitnodiging
Antwoord van Zenus Bank
Hola Elsa, muchas gracias por su reseña positiva. Lamentamos, sin embargo, los inconvenientes que enfrentó con la aplicación durante el proceso de verificación.
Nuestro objetivo es ofrecer el mejor servicio al cliente y nos alegra saber que cumplimos con sus expectativas. En cuanto a las tarjetas de débito, aunque ofrecemos este servicio en varios países, lamentablemente no podemos hacerlo en Europa por razones regulatorias en este momento. No obstante, puede utilizar su cuenta de Zenus sin ningún problema.
Si necesita asistencia adicional, no dude en contactar a nuestro servicio al cliente a través de Clientservices@zenus.com o llamándonos al +1-833-936-8711. Nuestro equipo de servicio al cliente está disponible de lunes a viernes de 9:00 A.M. a 6:00 P.M.
No help, stalling, but finally money back.
Their website didn’t work. When I asked for my money back, they finally replied, after lots of emails asking for a refund. Weeks went by. I was angry and threatened. Stalling, lies, or inept? You choose. BUT, to their credit, I have now received a refund in full. I see they have 25% 5-star reviews. Be interesting to know how many they wrote themselves
15 juni 2022
Review zonder uitnodiging
Antwoord van Zenus Bank
Hello Jennie. Thank you for reaching out, and we apologize for the inconvenience you experienced. We appreciate your patience during this time, and we are glad to to hear that your issue has been resolved.
At Zenus Bank, we strive to provide excellent service, and we are committed to learning from feedback like yours to improve our operations. Should you need any assistance or have further questions, please do not hesitate to reach out to our dedicated Client Services team at Clientservices@zenus.com or call us at +1-833-936-8711. Client Services agents are available Monday through Friday from 9:00 am to 6:00 pm (AST).
We value your feedback and hope to have the opportunity to serve you better in the future.
BE CAREFUL !!!
BE CAREFUL !!!
BE CAREFUL TO THIS ORGANIZATION (IT IS NOT A BANK !!)
They first approve your account and tell you to put funds into it for then coming back to you AFTER MONTHS and tell you that they found "discrepancies" into what you told them and that they need additional information from you.
If you are an individual who travel a lot and have business in different countries with one country of residency please DO NOT send money to them.
HIGHLY DISREGARDED.
12 januari 2022
Review zonder uitnodiging
Antwoord van Zenus Bank
Hello P Cild. Thank you for considering Zenus Bank for your banking needs. We would like to inform you that our internal team is responsible for reviewing all applications to ensure a smooth onboarding process. If our team determines that additional information or documentation is necessary to complete your application or verify transactions, they will reach out to you directly requesting the necessary documents.
In order to maintain accurate and transparent processing of all transactions and transfers, our team may request documentation if there are multiple or varied transactions on your account. This is a standard procedure to ensure compliance and protect both your interests and ours.
We appreciate your understanding and cooperation during this process. Should you have any questions or need further assistance, please feel free to reach out at Clientservices@zenus.com or call us at +1-833-936-8711. Client Services agents are available Monday through Friday from 9:00 am to 6:00 pm (AST).
Stay clear.
Stay clear.
They ask for an application fee before even starting the application, only to find out they won't accept your document. No alternatives. And no refund.
Couldn't even apply.
12 december 2021
Review zonder uitnodiging
Antwoord van Zenus Bank
Hello Lorenzo. Thank you for reaching out to us regarding your application process with Zenus Bank.
We understand your concerns about the application fee and the process involved. Please note that we have an internal team dedicated to reviewing all applications. This team determines whether additional information is necessary to complete your onboarding successfully. They are also responsible for making the decision on account approval based on the documentation submitted.
To facilitate this process and cover the costs associated with the regulatory checks required for each application, we charge a non-refundable application fee of $50.
We appreciate your understanding that this fee is necessary to ensure compliance and maintain the integrity of our services.
If you have any further questions or need assistance, please feel free to reach out at Clientservices@zenus.com or call us at +1-833-936-8711. Client Services agents are available Monday through Friday from 9:00 am to 6:00 pm (AST).
We are waiting for your launch
We are waiting for your launch, I will be one of your first business customers, we are waiting for your great news.
I hope you can make it ASAP.
16 juli 2021
Review zonder uitnodiging
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