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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I have purchased several items from Zincello over the past couple of years for myself, family and friends and have never been disappointed with the quality, design and value. The service is always fr... Toon meer

Beoordeeld met 5 van de 5 sterren

I have bought jewelry from Zincello twice in the last 5 months and I’m very pleased with both the quality and their extremely friendly customer support. I live outside the UK and my first purchas... Toon meer

Beoordeeld met 5 van de 5 sterren

Originally ordered a 5mm Cuban bracelet that was just a bit small for my liking , the return process was easy and communication from the team was great. I since purchased a 7.7mm Cuban bracelet that w... Toon meer

Beoordeeld met 5 van de 5 sterren

Extremely good quality product I purchased a silver chain from Zincello over a year ago now and have never taken it off since. I wear it everyday even when exercising and swimming. I have had no... Toon meer

Bedrijfsgegevens

  1. Sieradenwinkel

Geschreven door het bedrijf

Premium Solid 925 Sterling Silver Jewellery and Luxury Apparel


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

37 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 1 van de 5 sterren

I bought a chain and bracelet for a…

I bought a chain and bracelet for a birthday gift and the bracelet has already started to tarnish after it has been worn for less than 24hrs all the company said was it can be cleaned or sent back for a new one but no offer to give refund

29 maart 2026
Review zonder uitnodiging
Logo Zincello

Antwoord van Zincello

Hi Alexander,

Thank you for the review.

As our items are 100% solid sterling silver, this means that they can tarnish when exposed to chemicals such as perfumes, lotions, oils in some people’s skin, chlorine etc.

Even though this is normal for sterling silver and can be cleaned, we have offered for you to send the item back to us and us send you a new one out or for a refund on that item.

Hopefully we can get this resolved for you as customer satisfaction is very important to us and we appreciate you purchasing from us.

Thanks,
Zincello

Beoordeeld met 5 van de 5 sterren

Great product and service.

Great product and service.
Order was despatched as promised and the jewellery was excellent. Great quality and was just as expected. Thanks

12 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Quality

I ordered a hoodie and a chain from here and both were of excellent quality.

Will be buying from here again in the future and would recommend to others!

19 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Lovely jewellery

Lovely jewellery, high quality and fast delivery. I will buy from here again and highly recommend.

21 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good quality silver jewellery

I bought 2 bracelets and a chain from Zincello as a payday treat. I was a bit apprehensive at what the quality would be like as I had never heard of the brand and had found them through instagram which looked really good. My parcel was arrived quickly and the items are just as advertised and the quality is great. I even wear the jewellery to the gym and in the pool and they have not discoloured. I wanted to give a shoutout to the customer service team who were really helpful when I emailed to double check some sizing questions.

Would highly recommend this brand!

4 maart 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I ordered a chain as a gift

I ordered a chain as a gift, 10 days ahead of a birthday. The first parcel got lost. Guess that can happen. I asked them to resend it and only received a confirmation 2 weeks after. Now we are a solid month past the birthday and it still hasn’t arrived. Perhaps the friend can wear it at his own funeral.

17 maart 2026
Review zonder uitnodiging
Logo Zincello

Antwoord van Zincello

Hi,

Thank you for your review.

We are very sorry about the courier losing the first parcel. Unfortunately this is completely out of our hands but we understand this can be frustrating.

Once the courier confirmed to us that the parcel was lost, we did everything we could to make it right and had a new one sent out to you the next day and sent over the tracking.

We’re very sorry about the delay and inconvenience of the first parcel being lost and hopefully this is all now sorted for you.

Thanks,
Zincello

Beoordeeld met 3 van de 5 sterren

Poor returns policy but fortunately a lovely item

The sterling silver necklace I bought is beautiful. Despatch time was a couple of days, I paid for 24 hour delivery and so after despatch it came the next day. My only complaint is that after I bought the necklace, I checked the returns policy and it clearly states any item that is in the sale cannot be refunded, only exchanged or you can be given store credit. This would be okay however EVERY item on the website is in the 'sale'. Little bit concerning but fortunately I was very pleased with the item. Worth bearing in mind though.

26 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Top customer service and a really good product

The whole buying experience was really good. Great communication from Theo. Shipped and arrived the following day.
I ordered a chain but decided on a different size after I tried it on. I sent it back in the post to them on Thursday morning and got a new chain arrived at the weekend, top notch!

7 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing service

Delivery arrived with opened envelope and no item. Reported at 1pm, and received a amazing service from Theo who promptly went to their local Post Office at 4pm same day and delivered to me a new silver chain within two days. Really great service. And the silver chain is exactly what I expected.

22 september 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing quality

Amazing quality, quick delivery and great customer service! Will definitely be recommending zincello to anyone to wants to buy proper silver jewellery

22 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The quality is superb

The quality is superb, I love it to bits! Definitely will be using Zincello in the future for presents and myself! Really speedy on delivery time also! 10 out of 10 would recommend

30 april 2023

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