Zinus Inc. Reviews 

I filed a warranty claim on September 27 due to a clear manufacturing defect in my bed frame. The company confirmed my address on October 31 and then completely stopped responding. As of November 24, I have received no replacement, no update, and no resolution. They closed the BBB complaint while the warranty claim was still open and unresolved. Based on my experience, this company does not honor its written warranty obligations. When I contacted them by phone, the agent told me "Are you f**king done?" After I explained to him I was sleeping on the floor. This company is a joke and should not be in business. He would have been fired on the spot if I was directing the call center.

Terrible return policy and customer service. AVOID.

despicable company - take ages to reply. refused to send out slats after sending incorrectly manufactured ones. been a week now without a bedframe and told now that I need to unbuild the entire frame and send back to amazon - THEN wait 15 days for a refund. THEN order and take time to build a new one. absolute joke They have caused me a world of stress. DO NOT BUY SAVE YOURSELF A HEADACHE

I bought a metal platform bed unfortunately from an 'unauthorized' vendor. The package was with its original seal. However, upon opening was missing a leg. It was a nightmare going through its automated telephone/email with a repetition of the same questions. The final verdict after numerous queries was that they wont replace the missing leg because of the vendor even when I offered to pay for the missing piece. I now sadly have detritus on my hands.

Ordered folding bed which is great valuè and arrived very quickly!

Beim Kauf werden einem 10 Jahre Garantie zu gesagt. Wenn man nach 30 Monaten diese einfordert weil der Artikel defekt ist, wird es einem schwer gemacht diese ein zu fordern. Telefonisch kann man die nicht erreichen. Mail werden nur mit Verzögerungen von mehren Tagen beantwortet. Hier werden auch immer wieder die gleichen Fragen gestellt, wie Kaufdatum und Kopien von Rechnungen. obwohl die alle schon beim erstenmal mit gesendet wurden. Fotos werden nich akzeptiert. Die halten einen immer wieder hin, damit man aufgibt.

I have 2 warranty claims with this company. The Michelle metal frame I purchased on Amazon is defective. The Zinus essential box spring I purchased on Amazon has flimsy 1/2 inch thick slats in a fabric which is tearing after 5 months of use. The response from both Amazon Canada and Zinus USA is none so far. Each claims no responsibility for the advertising or quality of the products.By the way, the address on this Web site for Zinus is not San Leandro, Canada It is San Leandro, California.

We got a super king size bed from this company it was a disaster from opening the box no fitting to fit a leg no instructions either screws would not go into the holes when we attempted to build .the reviews read it was so easy to build in my opinion the reviews were made up I will never buy from this company

Mattress is with in 10 years of warranty period, and the mattress has completely lost its back support. I feel like a saggy hammock. Even more frustrating than the product's failure is the complete no response from the Zinus customer service team after submitting photos and invoice. This silence is unacceptable and shows a profound disregard for customer satisfaction and product quality. Save your money and invest in a mattress from a company that stands by its products and values its customers.

Una struttura che dopo due mesi dall'acquisto si rompe ovunque soprattutto nelle gambe portanti.Le traverse rovinano e deformano il materasso.. Prodotto di scarsa qualità che non vale il costo pagato.Segnalo inoltre che il servizio clienti non viene incontro al cliente,voto zero assoluto.

Sommier commandé et bien reçu mais il manque une pièce centrale du sommier qui fait qu'il est inutilisable ...impossible d'avoir le service après vente .plusieurs relances effectuées toujours infructueuses .

Was sceptical that the price was too good to be true but was happy with the quality of the bed frame I purchased, the communication and speed of delivery. It was also really easy to put together and came with spare screws and a neat little ratchet that made it fast and simple to construct. Would happily do business with them again.

Ho acquistato direttamente da Amazon il prodotto "Zinus Topper in Schiuma Viscoelastica 80x190 cm - Spessore 10 cm - Design a Celle Aperte - Certificato OEKO-Tex - Traspirante e Ortopedico - Schiuma Comfort - Firmness Media per per letto singolo, alto 10 cm", proprio perché mi interessava l' altezza. Lo scopo era di rendere più funzionale un letto pieghevole con materasso alto 12 cm, per effettuare sedute di fisioterapia al domicilio. Tantissimi venditori su Amazon sponsorizzano prodotti alti al massimo 8 cm per la stessa offerta. Mi è sembrata una buona offerta da parte di Amazon che vendeva direttamente. Il Topper è formato da 2 distinti strati: il primo è un materassino in schiuma arrivato compresso sotto vuoto, il secondo è una specie di piumino/trapunta da mettere sopra. Il venditore raccomanda (credo, dato che ci sono solo poche illustrazioni e nessuna spiegazione per il montaggio, comunque c'è un certificato di garanzia multilingue) di lasciarlo espandere al fine di raggiungere l'altezza e il volume finale. Tolto dall' imballaggio 5 ore fa: il materassino in schiuma è passato dai 4 ai 5 cm di spessore, il trapuntino è rimasto dello spessore di 2 cm. LA SOMMA È BEN LONTANA DAI 10 CM DI ALTEZZA PROMESSA...
Provato con la fisioterapista: rende il fondo, la base su cui fare le attività riabilitative, troppo morbido. il lettino di prima col suo semplice materasso ortopedico da 12 cm e la rete a doghe di legno era sicuramente più efficace

Do not shop with them. They will only deliver on a week day no flexibility and terrible customer service. Product looks average quality.

Bought "Zinus Quick Lock Metal Bed Frame Base - Queen" this week. The steel bedframe is of solid construction. It was easy to put together; all the bolts and a ratchet Allen key were provided. Instruction sheet was straightforward. My only criticism is that the factory omitted to install one piece of rubberised support on the main cross beam. (I made do with a piece of weather seal for windows/doors.)

I am in Australia. Zinus do not ship to Australia. I bought through their distributor - Bunnings Warehouse marketplace.

This company is a scam. They promise a 90 day return window. However, they do not honor this. Instead, they asked us to donate the mattress. However, in our locality, nonprofits are not allowed by law to accept used mattresses. After several conversations with supervisors, they finally told us to give it away and take a photo of the mattress outside, by a trash bin. We did. But they are now saying this was not enough. DO NOT BUY FROM THEM.

I broke the central beam of my bed. Just wanted this piece replaced. Was told from the very beginning that yes, it fitted their warranty requirements. After 30 days of at least 12 back and forth, including endless follow ups, I received this final answer from them:

Hello Emmanuel,

Thank you for your patience!

We received a response from out higher management team and in regards with your concern. We can only see the middle beam and legs disposed. For us to submit the refund request, we do require the whole item to be disposed.

Kindly send us a photo that shows the whole bed frame are disposed.

Looking forward to your response.
​

Here was my final email to them:

Are you serious?

1. From my very initial contact, about 30 days ago I have been extremely specific that only one extremity of the middle beam was broken. Not only was I told that my request fitted the requirements for warranty, never once was I told that the entire bed frame should be disposed. I also sent about 10 different pictures of this specific bar, being requested to do so again and again.

2. I must have called and spoken with at least 4 different Zinus representatives to which i re-explained my problem. Again, never once was i told the whole bed needed to be disposed.

3. Despite the fact that my issue happened within the guarantee timeframe, you did not honor your commitment of replacing the broken item. It ‘so happens’ that you did not have the replacement bar anymore.

4. You offer me a mere 110$ which would barely cover the cost of this replacement bar, with al the inconvenience of finding a possible fit falling on my shoulders. Forget about possibly covering the entire bed frame. You would have to send me 500$ for that. Your proposal does not even make financial sense…

5. I m 38 years old. Never - ever - in my life have I dealt with such an incompetent company. You have literrally wasted hours of my time, pulling me in various directions, to finally came up with such senseless answer. And trust me, this is me controlling my frustration, here.

6. I will find an alternative solution. Keep your money. No wonder why you have such poor ratings.

Good luck keeping making the world a better place.

They’ve changed their mattresses, and not for the good.
I’ve purchased several Zinus Green Tea Memory Foam mattresses through the years and the last two I’ve e recently bought you can’t even sleep on without waking up in pain ( if you even get sleep). They sink immensely wherever you lie, creating a significant ridge wherever there isn’t any weight. I have absolutely loved these mattresses in the past as it always felt like you were sleeping on a cloud! Now, I’d rather sleep on the couch. What happened to the quality??

They claim they do replacement and warranty. but man this company doesnt stand by that advertisement they made me go in circles and no resolution i had to just waste my money

Worst customer service I have ever experienced. I received an email on February 11th, informing me of "delivery onboard" and expected on that day. Waited hours but didn't arrive. Waited another 24hours before i contacted the company only to get a generic response without addressing my issue. My tracking number was made up so no way of tracking my parcel. Over 48 hours since my email complaint and I still have no idea where my item is. I get the impression that companies like this one don't think the laws apply to them.