Zinus Inc. Reviews 

Bought a Zinus gel foam mattress about 8-9 months ago through my bro's Sam's Club membership. A Cal King. Sleeps good other than....you can't find fitted sheets that stay on the mattress. We got a mattress cover with the same issue. Cal Kings are a standard size measurement. We then bought suspenders for the mattress cover and sheets. Our previous mattress was a Cal King and had 3-4 sets of fitted sheets that fit our previous mattress & box spring as they should. When we got the new Zinus, none of these would stay on the mattress during the night. They'd lift at the corners and clump up under neath you. I'd wake up...pull the corners tight again but, they'd always pull up in hours. The suspenders we got are huge job to put on the fitted sheets and mattress cover. I'm a 6'2" 225 lb guy and it takes me and my wife easily 15-20 minutes to change the sheets due to the heavy weight of the mattress and adjusting the suspenders to put tension on the fitted sheet corners. I wrote Zinus..."Angel" got back to me with...."I'd suggest you go to your local tailor and get custom sheets made"!!!!!! That's Zinus for you...that was there answer. I wrote "Angel" back and let them know that was the most ludicrous customer service suggestion I ever heard. I see Sams Club still sells Zinus...The mattress feels great sleeping on it...pretty happy there. But, "Angel" and Zinus customer service...not sure where they're located...sucks!

I ordered a Zinus metal bed frame from Amazon. First time the headboard was cracked. Sent it back and ordered a replacement. Second time one of the metal bars was faulty. Called Zinus customer service only to be told that the item is now discontinued, so the bar couldn’t be replaced, but I could try re-order the whole bed for the third time. Who knows... maybe third time lucky...
perhaps I have been simply VERY unlucky, Though what I really suspect is that Zinus sell their faulty items through amazon. Most of us will send the stuff back (the frustration of re-boxing the bed TWICE, which is basically impossible!) and luckily get full refund. But who knows maybe someone won’t due to laziness or lack of time or strength to re-box the bed and wait a whole day for ups to show up...
I won’t buy from Zinus ever again, the whole experience has been just too frustrating for me.

Do not ever buy any mattress from Zinus. You'll be OK if you get a good one that lasts, but if you get a defective one, you will be out of luck. I bought a Zinus mattress from Samsclub.com. The mattress arrived defective. One end of it would not expand, and the layers at that end were separating. I called Zinus because the enclosed card said to call them. They said I had to call Sam's, so I called Sam's, and Sam's called Zinus after repeatedly getting no response to their emails. Zinus promised them they would send me a replacement, but they did not. When I inquired when I would get it, Zinus asked me to send photos of the defective part. After I did that, Zinus said I had voided the warranty by unzipping the cover to take the photos. There would have been no way to show the defective part, especially the separation of layers, without unzipping the cover to reveal the end of the mattress. It is a zippered cover, but unzipping it voided the warranty???? Total BS. When I called Sam's and sent them Zinus' response, the Sam's rep was astounded. He pushed the problem higher up the Sam's food chain, and all were shocked by how I was treated by Zinus. It took more than two weeks to finally resolve the problem, but Sam's did refund my money. The Sam's rep was awesome. I never again will do business with Zinus. It's a shame, too, because I needed that mattress for my 86-year-old mother to visit while I had knee surgery. If she liked the mattress, I was going to get one for her as well. And I was even looking at larger Zinus mattresses for my own bed because the prices are good, and I am a disabled person on Social Security. They could have had three sales; instead, I never will buy anything from them and have let everyone I know in real life and online about this issue. Hundreds of people also were astounded by them voiding the warranty on a mattress that was defective upon arrival and never had been used.

Right from the beginning this company has been awful. Delivery took forever with little to no communication as to status - their support staff are non responsive or slow to respond. The bed broke within a few months and for warranty claims they ignore you and then send you to some other company who are difficult to get a hold of. Every step of the way has been painful. It was like a dealing with companies in the 90s. It's 2019 now and companies like this shouldn't exist. Go with somebody who provides better customer support.

I bought a Zinus twin mattress through Sam's Club online. The mattress claims to be "very supportive." IT IS NOT SUPPORTIVE. I sank into the mattress right away. I thought maybe it needed more "plumping," so I waited to no avail. Mattress sags. Aching back every morning. . I couldn't figure out how to file a return to Sam's Club, since I live about a hundred miles away with no way to transport a mattress. I left an unfavorable review on Sam's Club and Zinus contacted me, saying they would be happy to help me, since it was already past time to return it to Sam's Club. This mattress is under 10-year warranty. I filed a complaint with Zinus on June 20, 2019. It is now October 12, 2019. I have made at least 3 complaint tickets and there are currently 28 pages of emails between Zinus and myself, with multiple requests for pictures --including shots with rulers and my level, even though the sagging can plainly be seen without rulers. Now they are wanting another picture. Each time I take a picture I have to take the bedding apart and put it back together. This results in my having sciatica for 1-2 days following that. They refused to reply to my complaint to the Better Business Bureau. I have told them if they asked for another picture, I will sue them for their obstruction and refusal to deal with my complaint. They DON'T need another picture to see the sagging. And, yet, today they asked for another picture. WORST CUSTOMER SUPPORT EVER.

Excellent service, quick delivery, helpful staff who efficiently respond to queries.

So far has been and excellent product very sturdy perfect height allows me to place clothes bins under neath for storage.