Zivanche Reviews 

Its a terrible company. My order id is 8887097. I ordered a watch and paid the full amount on the 26th of September. It showed when buying that delivery will be in 5-6 days to Goa(my second home). After a week I called since I had to return to Kolkata and I was told that shipment is delayed due to holiday in Hongkong. I then requested that.tp change my address to kolkata and I assured that the shipment will be tjis week. I called today which is the 10th of October and to my surprise the same lady ( I am sure she gave me a false name) told me that there will be additional delay. What nonsense. I wouldn't have ordered if I was told this during purchasing the product. She keeps on telling you will get a call in 30 mins..but never did I get a call. This company is fraud. A swiss product coming from Hongkong and the reason is manufacturing delays. They offered me a different watch. I want the watch I paid for or return my money. I think this is a fraud company just cheating people. Stay away from them.

i purchase 2 watch Excellent watch and mostly there client handling is top notch . I got call from Mr. shahwar he is awesome representative and also deciding the best watch for me. I appreciate shahwar work ☺️. Best watch I ever had.

This is specially for zivanche
That they got a very good staff specially my experience with shahwar was one of the best
The way he helped with complete process also with great deal
I’m very impressed every company needs good staff like shahwar
Keep it up zivanche

Excellent watch and mostly there client handling is top notch . I got call from Mrs Naveena she is awesome representative and also deciding the best watch for me. I appreciate her work ☺️. Best watch I ever had.

⭐ 1 STAR – Good Watch, Extremely Disappointing Customer Service
The watch itself is good—luxurious-looking, premium in appearance, and reliable in terms of product quality. Unfortunately, my experience with Zivanche as a company has been extremely disappointing because of their customer service and after-sales support.
I have been trying to get proper assistance for almost one and a half months, and the level of response I have received is simply unacceptable. Both before-sales and after-sales communication have been poor. Calls are not attended properly, responses are delayed, and there is a serious lack of timely follow-up.
What is most frustrating is that it feels like the customer's time and concern are not being given the importance they deserve. There seems to be no proper system or accountability for handling customer queries and resolving issues within a reasonable time.
For a brand that presents itself as premium, I expected premium-level customer service. Instead, I have experienced repeated delays, difficulty getting responses, and an overall lack of proper customer support.
The product may be worth buying, but the service experience is enough to make me think twice about purchasing from this company again.
Zivanche management should seriously look into its customer-support system. A premium product cannot compensate for poor customer service. Customers remember how a company treats them when they need help—not just how attractive the product looks when they buy it.
Product Quality: ⭐⭐⭐⭐⭐
Customer Service: ⭐
After-Sales Support: ⭐
Overall Experience: ⭐
I hope the management takes this feedback seriously and understands that customer service is not an optional part of a premium brand—it is a fundamental part of the customer experience.

Extremely Poor Service – Never Buy from Zivaanche
I ordered a watch from Zivaanche, and the experience has been extremely disappointing.
My first watch was delivered after 1 month, but it arrived damaged. I returned it and placed an order for 2 watches. After waiting another month, I received only one watch. It has now been almost 3 months, and I still have not received the second watch.
My ₹32,000 has been blocked for almost 3 months, and there is still no proper solution or clear update regarding my money or the pending watch.
What is even more frustrating is that they do not provide a proper refund to the account. Instead, they expect customers to place another order. This is completely unacceptable.
Customers are being made to wait endlessly and feel like they are being taken for granted. Waiting for months with no proper response has been extremely frustrating and mentally exhausting.
Please do not buy Zivaanche watches. Think carefully before placing an order. Very poor service, poor customer support, and a completely disappointing experience.

I have ordered a pair just loved em. Great craftsmanship ❤️

Very Disappointing Experience – False Delivery Commitments

I placed and paid for my watch after Zivanche customer care specifically assured me that it would be delivered within 4 days.

It has now been 11 days, and I still have not received my watch.

What is even more disappointing is the repeated false delivery commitments from customer care. My money has been stuck with the company throughout this period, and when I requested a cancellation and refund because they failed to meet the promised delivery timeline, both were denied.

If I had been clearly informed before payment that delivery could take this long, I could have made my decision accordingly. Taking payment based on a 4-day delivery commitment and then neither delivering within that timeline nor allowing cancellation/refund is extremely frustrating.

For a premium watch purchase, I expected much better transparency, communication and customer service.

Ive ordered a zivanche order Order #8886223 on 9th august.. when ever i enquire it say will be delivered next week but still no update... the payment was prepaid... prepaid customer should be priorotized .. very poor logistic and communication

Been a collector i was open to explore some new indian brands and i came across Zivanche. From the day i was interested in the watches a personal from zivanche TANNYA was assisting me showing me wide ranges and was very helpful towards my prefrences. The delivery was smooth and the tannya was in touch with me while i was expecting the delivery which was very hassle free. Received the watches and was very happy with what i paid and what i received. Highly recommended.!! Beautiful watches. Loved it and not holding back to order some more.!!

I got my watch on time and product quality and zivanche service experience was excellent .

I am writing this exactly as it is, if you want to buy the watch, it is best to visit the store in person and see it for yourself. The seller took responsibility when the item I wanted was unavailable.

Best watches.

Amazing experience with Aryan and the product is have purchased. Keep up the good work.

It was really fantastic in interacting with Taniya. She guided well in picking up watch. All in all very good experience

The product is amazing i. e. Pandaverse watch and service too!!

Thank you zivanche
For wonderful time peice
And completly satisfied with staff who followed up till delivery and the product is worth buying and collectable

I have purchased six watches from Zivanche Swiss over the past 2 months, and each one has exceeded my expectations. The craftsmanship is exceptional. Every timepiece is aesthetically refined, with meticulous attention to detail, elegant dials, and finishes that truly reflect Swiss watchmaking standards.

What sets Zivanche apart is not just the quality of their watches, but also the people behind the brand. The management team has been remarkably understanding and helpful throughout. From guiding me on model selection to ensuring smooth delivery and after-sales support, their service has been prompt, courteous, and genuinely customer-focused.

If you value timeless design, precision, and a brand that treats its customers with real care, Zivanche Swiss is an outstanding choice. I highly recommend them and look forward to adding more of their pieces to my collection.

Good collection. Excellent finishing .value for money