zTrip Reviews 38

Legit the worse service. You have to schedule days in advance. You reconfirm the night before. (All expected)
On their side: They dont give an estimated arrival, are always 20+ late or often times dont even show. It usually takes multiple calls to customer service to even get help. So unprofessional.
My driver stuffed his face and slurped his drinks while driving me and then belched his onion breath in the car multiple times. It was absolutely digusting.

El Hadji Saidou, driver with identification number 8130, provided exceptional transportation services to the hospital for medical testing. Throughout the entire journey, the driver demonstrated remarkable professionalism and communication, maintaining consistent contact before pickup and during the hospital visit. The transportation experience was enhanced by engaging and pleasant conversation. Driver El Hadji Saidou's performance merits the highest commendation.

I worked for Z trip since December, there rates went up to $100 a day for renting a car, they give you no time pay, no off days. I got in a wreck and it's wasn't my fault. Didn't even wait for the Police report, fired me instantly. They don't serve there customers right because they don't keep time... Unorganized business
Quantity over quality over there foreal

I called them today for a ride home after two hours I was so upset. I called 4 or 5 times I keep being told 22 minutes so the last time the could not ever find the driver. He would not answer his phone nothing. I am still up set over this and to treated this way is so wrong. The second driver was kind and caring and very helpful. He was great. I am not done with this

If you want to figure out on how to get to the airport at 3:45 am, I suggest to book with Z trip. I contacted them three times prior to the departure date and was assured the driver would be there on time. The morning of the flight all I could get on the phone was the automated answering service telling me the driver wasn’t assigned, but they knew I was waiting and they would send a driver when they found one - Z trip never again.

Today in Virginia Beach around 11 am vehicle 608, a Chevy equinox, driver was such an … don’t want to say, so I guess this company hires people without any skills or with some kind of good principles???.. what a shame.

The driver I was assigned named Melinda was super kind and accurate. She got me to my destination on time and was an absolute joy ^_^ I highly recommend this driver and can't wait to see her again! ^_^

Well Ryan K. a driver is super high on Adderall and drives a taxi cab for ztrip!?! Next he pawned his work tablet off pretending that I stole it!?! No thanks maybe you guys she drug test daily for the safety of other people/customers. Thank you

They are ALWAYS late they never apologize just a "be happy that I'm here type of attitude" just pathetic

started using Ztrip in 2922 after my mom stopped walking.
The drivers were always amazing. I never had problems with the drivers.
It's the company.
They make so many mistakes.
They will schedule you a ride and no one will show up because they don't have a driver. Instead of them being honest about it.
I know they are busy but, what really upsett me was today.
My mom is 84 yrs old, her best friend passed and I scheduled an appointment on Wednesday for her the go to the Memorial on Saturday at 12:30.
I called early that morning to confirm my appt for today 9/12/25.
The rider showed up at 11:35 he was in the back I had my son to tell the driver go to the front.
When we went out the door at 11:43 he was gone.
I called Z trip back they and informed them. They said it showed the ride was complete.
The next driver came in 15 minute , but they scheduled the wrong pick up he was a regular pickup when we needed a wheelchair van. I called them back but was told they didn't have a wheelchair driver so we missed my mom best friend funeral.
She was devastated, and so was I.
I can never make this up to her.
We even tried to use them to go the the repass, they told us when they get a driver they will send him.
I finally canceled everything at 2:40.
Very sad and disappointed.

This service is awesome. I have accessibility problems and recently had surgery in January 2025 and still recovering. So getting outside was challenging. Thanks to man name Keno and fellow drivers Yamie and Will. I have now overcome my fear of leaving the house. Thank you guys. Yous are Angel's in my eyes. God bless yous. They deserve so much more then a promotion.

I booked my ride more than an hour before my pick up time. The driver who picked up the booking number 53033723 called me around 1:16 O´clock pm, 14 minutes before 1:30 pm. today. I checked the details and it showed that his car number is h01118, and his phone number is (832) 499-0561. He has a Nigerian accent. The driver did not show up because he asked me where are you going ? to make sure if the ride is a long distance with more money. I d not tell him and informed him that I will be waiting outside. The driver of the Number h01118 z trip vehicle did not show up and he block my number to not answer my calls. On the booking link it said the ride is completed based on the driver´s submission in z trip I believe. The link is asking me to rate the trip and driver, but there is no option to state that the driver did not show up. Z trip caused me a loss of an irreplaceable work of whole week I can not describe my frustration, disappointment and fierce dislikeness to a business without values like this. The driver has to be asked to go and work somewhere else away from an honest and reliable business provide rides to persons who are about to go and conduct business or go to have very important and urgent needs.

I am writing to express my disappointment and frustration with the services provided by Z Trip. Their Google page advertises 'reliable taxi services,' 'available 24/7,' and 'airport transportation.' However, my recent experience was contrary to these claims.

I booked a ride for an early morning flight with sufficient notice, but no driver arrived or contacted me within the specified timeframe. Fortunately, I received assistance from a good Samaritan, but this experience highlights the need for Z Trip to improve their reliability and communication.

Upon reviewing Google reviews, I noticed similar complaints from other customers. I attempted to address my concerns with a supervisor, Tony, but he showed a lack of concern and provided an unsatisfactory explanation.

To resolve this issue, I recommend the following:

A. Improve honesty and transparency regarding service availability and reliability.

B. Remove false advertisements from their Google page, including the claims of 'reliable' and '24/7' services.

C. Take disciplinary action against Supervisor Tony for his inadequate response and lack of concern.

Furthermore, I suggest warning service members about Z Trip's unreliability and considering revoking their base access and recommendations. This may prompt the company to take necessary steps to improve their services.

Wayne (ID7364) from Fort Sam Houston to the airport. Absolutely phenomenal experience. 20 mins from random call in to pickup and arrived at the SAN ANTONIO Airport within minutes. He's personable, knows this city and made a great recommendation for barbeque lunch just beyond the TSA check-in station. His phone number is in my contacts. Awesome experience!
J D

First ride was awesome but today was a total different experience where they didn’t want to even service my trip and the dispatcher got arugementive. Shouldn’t even be part of wego Acess!!! The dispatcher that called me even said they wasn’t gonna to service my trip at all since they became argumentive. I called wego and got an uber instead because this company Ztrip is very rude and disrespectful to its customers! I didn’t have a choice for this service either since it’s booked through public transportation.

On 2-6-2025 I had a very bad experience with the ztrip transportation in Nashville TN. On this day Ztrip automatic service left me stranded at Kroger for 4 hours before I was able to find a ride back home on my own I had to pay $22. I am done with ZTRIP Rides. My name is Carolyn Campbell I live at 3027 fernbrook Lane.

Ordered a wheelchair cab ride for my brother in Colorado Springs on Christmas Day. Made reservation several weeks in advance and called each week to confirm. Ride was scheduled for 10 am. Z-trip automatic service called and confirmed ride at 9 am on the day of the ride. At 10:05, I called to see if cab was running behind and was informed they were still looking for a driver. Was told they would call when they found a driver. The automatic system then called me every 20 minutes saying they were looking for a driver... finally gave up at noon. This is the second time he's been left stranded by Z-trip. Unfortunately, there are limited options in the city on holidays so it's a roll of the dice.

Charged double the quoted fair ($80 instead of $40) when I ordered the cab. Lied about traffic.

The driver wasn't nice, a grumpy lady not very friendly., # 826 vehicle.

I am blind in one eye and going blind in the other. I HAVE to go to the retina specialist and occasionally get shots in my eye so that I don't go blind in BOTH eyes.

My insurance company booked me a ride with Z-TRIP. I had no choice about it. If I had known it was going to be with this company, I would have objected because they left me at my doctors office until 7:30 at night the last time, after I got out of my appointment at 3:30.

Yesterday morning, I called to verify that the ride would be here. The insurance company verified it with them.

The guy was supposed to be here at 1:30. I waited outside, starting at 1:20, and I had my cell phone with me.

They never showed up and did not call. When I called the insurance company at about 1:50, they said that the driver claimed he had been here and that he had called me and that I did not answer. ALL LIES. When people lie, they should make sure that they don't lie about anything that can be electronically PROVEN.

My phone did not ring. I was holding it in my lap. There is no record in the CELL PHONE HISTORY that any person called me between 1:30 and 1:55, when I called the insurance company, asking what the heck happened.

Z-TRIP is a completely unethical, unreliable, crappy company that ought to be put out of business, at least where transporting patients are concerned. Of course, if you have a plane to catch, you are OUT OF LUCK with these people.

I have used a lot of taxi companies in the last 70 years. Z-Trip is just the WORST. I don't have a description bad enough for them.