Zwift Reviews 232

Ich finde der Support ist der Hammer!!
Gestern am Sonntag ging leider was kaputt.
Das Gewinde der rechten Kurbel war gebrochen.
Ärgerlich. Hatte einen schönen Longride geplant.

Kurz Foto und Video gemacht und den Support angeschrieben. Dachte die werden sich schon irgendwann melden.
Training fällt erstmal aus.

Aber eine Stunde später schon die Antwort.
Sie tauschen nicht die Kurbel aus, sie schicken einen komplett neuen Rahmen.

Eine Stunde später bekam ich von Fedex schon die Versandbenachrichtigung.
An einem Sonntag!!!

Ich bin nicht nur verblüfft, sondern auch sehr zufrieden mit Zwift.
So geht Qualitätssicherung.

Danke

New features never get fully developed and become largely useless (Clubs, ZRS). Site is full of cheaters so if u care about performance against others, don't bother, APPs like TPV have built in cheat detectors. For years I could one-click start riding - now the initial screens are so full os "features that aren't applicable that every new feature added adds more clicks to just ride. Support is horrendous. They dont issue ticket numbers and it's near imposssible to get a real person. You can go literally weeks with access to your paid subscription due to this . They say its "peak time of year" etc but it is all year round and been this way since 2017. Finally, the bugs dont get fixed. CEO offered a bug bounty programme a few yrs back and he has now said it's too hard. If you are serious about training and cycling dynamics and fitness, better apps exist.

Terrible company, please avoid . I have bought a Zwift ride 3 weeks ago and the quality is not good . The company have told me they know parts don’t fit so customer must accept poor quality. Also the membership is a joke as I am unable to redeem the codes after purchase. My experience has been terrible it has been an expensive mistake trusting the Zwift product

alles unfassbar schlecht wow

service, qualität des zwift rahmens / trainers......

immer ein quietschen, aber einem wird nicht geholfen nach 30+ mails

The customer service and the platform’s ability to make corrections is a joke. I have been trying for three years to get the correct gender of avatar. In all of the help forums, including Zwift, you must contact their customer service. The only way to do this is by email. After several attempts over several months and now years, it has proven fruitless and a waste of time.

For the amount of money each month for a subscription, you would think this would be an easy fix. So it either is not a priority for the company or customer service satisfaction is not enough of a deterrent to their financial bottom line.

But don’t fret they will definitely send you surveys to complete in the middle of what appears to be an attempt for resolution

Vorsicht beim Kauf von Zwift und kickr core. Die virtuelle Schaltung wird zwar als verbunden angezeigt, baut aber keine Verbindung zum kickr auf. Das Problem haben anscheinend viele Käufer. Somit ist kein echtes Training möglich. Auch der Support ist sehr enttäuschend. Das Problem konnte über Monate hinweg nicht gelöst werden und es kommen fast nur automatisierte Mails, die ein Firmware Update empfehlen, was natürlich schon lange durchgeführt wurde.

Ordered a Zwift ride and two days later Zwift had a sale with a EUR 200 discount on the Ride. This can happen of course, but was really disappointed all the same. Initiated a return and wrote a mail to Zwift around midnight. Had a response the next morning, canceled the return and got the discount. Really happy with the fast response and the generosity.

Mauvais service client + fonctionnalités bancales. Pratiques douteuses

I love the zwift platform and the variety of virtual workouts available. However, the customer service is terrible. After having an issue with my Zwift power hub, customer service was not helpful at all. Rather, they kept pushing me to buy a new trainer. It felt like my concerns were not being heard. Response time took over 48+ hours and every time I was talking to someone else who would just share the same generic message. At this time, I have chosen to cancel my membership.

Konge service! ⭐⭐⭐⭐⭐
Jeg har købt en Zwift bike og er meget glad for den. Men jeg kom til at købe en Zwift Cog and Click med sammen med cyklen - da jeg troede det var en opgradering.
Men det sad allerede på cyklen. Selvom jeg havde åbnet pakken sendte de en returlabel og vil refundere pengene. Super service.
Derudover var der en nøgle der ikke var med cyklen, den har de sendt fra Holland samme dag som jeg skrev.
Varme anbefalinger.

Bundle aus Rahmen und KICKR wurde bereits nach drei Tagen geliefert – top 👍
Beim Zusammenbau gab es jedoch ein Problem: Die Steckachse ließ sich nicht montieren, da das Gewinde im Rahmen nicht fachgerecht geschnitten war. Ich musste das Gewinde selbst nachschneiden, um den Rahmen per Steckachse überhaupt mit dem KICKR verbinden und das Bike fahrbereit machen zu können.
Der Kundenservice hat mich allerdings gut unterstützt und sich mit einem kostenlosen einmonatigen Zwift-Abo für die Umstände entschuldigt – das fand ich fair.
Seitdem läuft alles einwandfrei.

Das Bike macht richtig Spaß und ich fahre sehr gerne damit! Ride On.

Platform is good but their customer service is woeful. I have been trying to discuss my account with a human, having given up on emails (replies inconsistent with little apparent interest in understanding and solving my problem), for at least six weeks. Desperately need to remember there are other Apps out there

They sell a Zwift virtual gear shifting. It should be working on the Rouvy app, but it is extremely unstable. When you start by connecting it to Zwift and then go to Rouvy, it somehow magically works. Why? Because they don't want you to use Rouvy. Even Rouvy themselves can't get through to them. I initially thought of using Zwift, because some friends do, but I have no respect for these methods.
BS company.

Jeg er godt tilfreds med mit produkt (Zwift Ride med Kickr Core 2). Jeg havde dog en udfordring med en komponent (cog) og her var der hurtig hjælp at hente fra kundeservice.

Zwifts customer service is overwhelming horrible. Vladimir Putin provides a better customer service experience. I could hand sand my way through an oak door with a Q-Tip before they get my transaction sorted out.
I purchased a Wahoo trainer from Zwift. It never shipped. After attempting to reach Zwift customer service every single day through email, phone calls, social media messages for 2 weeks I finally got an answer from them. They shipped my trainer finally but it showed up damaged and missing parts. It’s been nearly 3 weeks of attempting to contact Zwift every day. The parts are now finally on the way but with zero resolution or compensation of the like after asking multiple times. They straight up ignore or do not reply.

Do yourself a favor and avoid this company! Bought the Zwift Ride bike and after not even 6 months of light use, the handle bar controls no longer function correctly. I don't sweat much and am religous with drying the handlebars and keeping the bike clean (which should not even be necessary considering this is exercise equipement!), but the handlebar controls have failed. Apparently this is a REGULAR issue (see posts on Redit etc).

Worse than that is the Zwift customer service (or lack there of). I have tried multiple times to contact the regarding a warranty claim without success.

Do yourself a favor and by equipement from another manufacturer and use a plateform like Rouvy!

I recently purchased a Zwift Ride with Wahoo Kickr Core 2. Order number ZWUK418629. The Kickr Core 2 does not work properly (power is inaccurate and very volatile). The issue was first raised five days ago. I've made it clear to Zwift that I have already been through every troubleshooting step, and that the Kickr Core 2 is defective and needs to be replaced.

Customer service is incredibly slow and unhelpful. One unhelpful email is followed by a few days of no reply, then another unhelpful email follows. I've spent approx. £1000 here with Zwift, have been a user since 2020 and yet there is no care or attention given to users. Incredibly disappointed and awaiting a resolution.

Only 4 because I did have to flex quite a bit to get support to jump back in and assist, with an issue.

That said - a C Level Exec is the one who saw my please for help, and he personally saw to it that I was taken care of, and quickly. I'm grateful for him and the entire Zwift Team.

Zwift ride purchased and commissioned in November 2025. Power readings from Kickr Core are massive (>2000w). Completed numerous troubleshooting steps (worked out through my own research on forums etc etc). Isolated issue to a hardware fault with Kickr. Rig is unusable.
SUPPORT is an AI bot that promises escalation and/or response from team. What is the response? An email saying I havent been in touch. 8 plus weeks of troubleshooting.

Waste of money. Nobody sorts anything out.

Its great if it works but if it doesnt you are toast. And that is a theme in reviews. I am just adding to it.

You cannot CANNOT get through to a human who can deal with unusual situations and resolve them.

DONT BUY THIS SET UP - if it goes wrong you are out of pocket and on your own.

I ordered the COG and it hasnt arrived'after 2 weeks. The only response I got from customer support is an automated message saying it takes more than the usual 24 h response timesto handle the question.... haven't heard since, also not after 48, 72, 96 hours...etc. No idea what to do next.