0800 HomeFix Ltd Reviews 1.705

Have used then twice for plumbing issues, communication is great and its clear what you will pay before work is done. Last time we had Charlie who was really helpful in explaining the route of issue and solution.

Charlie was great. Arrived on time and fixed the reported issues. Left area very clean and tidy. Would definitely recommend

Ross arrived promptly and assessed the situation competently, quickly identifying the issue and providing helpful advice on how to resolve it. Very good service.

All good, job well done.

Fast efficient and friendly service. Jackson did a terrific job. He came when he said he would, assessed the problem, kept us fully informed throughout and returned to complete the job quickly and with a minimum of fuss.

Luke Cashin came to my house this morning to fix a blockage in my kitchen. He arrived early and dealt with the problem in the most professional way. He was polite and extremely tidy.

Engineer arrived at time expected and very helpful Friendly and professional

Charlie was exceptionally quick, polite and professional. I would absolutely recommend his services, and this company, without hesitation. Incredibly good value for money.

Quick and efficient boiler replacement. Darren managed to get everything ordered and sorted quickly after noticing a fault with my old boiler. He was professional and provided clear options without any pressure.

Booked an appointment with these guys. They asked me for a four hour arrival window, dutifully stayed in the whole time and nobody arrived, when I called them they said they wouldn’t be able to make the appointment but nobody had even bothered to let me know that - useless and a waste of time

I had Rachel answer the phone quickly and explain the options available. Then Dean came within 3 hours to fix my drain. Fixed the issue in 30 mins. Very friendly, very professional, would recommend in a heartbeat

Elliot was really helpful and knowledgeable in serving our boiler.

Jackson fitted our boiler quickly and efficiently, answered all questions and tidied up after. Nice bloke.

Very professional service, exceeded expectations. Office staff polite, capable and organised. The plumber who arrived was brilliant; organised, efficient and experienced. Explained everything to me, and i felt very reassured.
Work was done perfectly, neatly and would be happy to recommend Homefix and Luc the plumber

Blocked wc caused by a small plastic funnel dropped into it and wedged where the flexible pipe connects to the pan. Dean located it but only after Homefix charged £350 plus VAT for investigating with a camera. The pan could have been removed on the first visit to check for a blockage before resorting to a camera. He did leave the area clean and tidy.

Had a very poor experience with 0800 Homefix. I was charged £1,800 for “Trace & Access” and £3,000 for “Making Good/Reinstatement” during a hot water cylinder leak visit in March/April 2026, but I wasn’t given a proper itemised breakdown and I dispute whether the work was actually required or carried out.

My insurer’s surveyor later confirmed that no trace and access was needed, and an independent plumber said no structural making good work appeared to have been done. I raised disputes with my credit card.

I’d strongly recommend getting independent quotes and checking with your insurer before agreeing to expensive emergency plumbing add-ons.

As I said previously the workman was very polite and arrived really quickly but HE did not solve our problem even though I paid £100+ for the call out before he arrived (even though 0800 Homefix Ltd)don't like to call it a call out charge), he took a long time looking around the flat at the water tank, outside for the other water source (because the £100 was for an hour) but not actually at the source of the problem, the pump or the flow regulater which I later discovered with the help of another plumber from another company who did solve the issue and my shower is now working! No work was carried out by 0800 Homefix that visit but they then sent me a quote for £3,000+ for suggested work which would have been totally unnecessary work!

Very good, on time, polite, friendly, did a good quick job.
Good comms.
Would recommend.

Mum - nearly 90, lives alone - needed a heating engineer. We called at 10.20 and were promised a visit by 5pm. We paid up front for the same day service and were told an invoice was sent while we were on the phone. Had to call back 3 hours later as no invoice received - the helpline person had got my email wrong (we have previously used the company which she was aware of, so I’m unsure how she made this mistake).
Once we got the invoice it showed some of the detail of the job was wrong (she recorded there was hot water coming from the shower - if that was the case we wouldn’t need anyone to attend). We called the company again to make them aware.
No engineer visited. Had to call again at the end of the day, only for the original helpline person to say she had booked mum in for a different date. It’s astonishing she could get so much wrong taking one straightforward call. My poor mum wasted a day waiting in for a visit that never happened.
The visit was rescheduled for the next day. The company then sent me a message saying the engineer was on his way and could be tracked using a link. The link didn’t work - so had to call them again.
Adam, the engineer did call me with an ETA which he kept to. He was really helpful and resolved the issue quickly and effectively, I’m grateful to him. But the customer receptionist was atrocious and really let down her company - if I made that many errors in my job I’d be sacked. I’m left wondering why I paid for a same day call out which we never received.

UPDATE: Upon receiving an additional (& inexplicable) invoice following the engineer’s eventual visit, I called the company to query it and complain about the (lack of) service my vulnerable mum received. The call handler readily acknowledged the incessant errors, agreed to refund in full and organised a follow up visit to address potential issues the engineer had noticed during his visit. I was impressed with AJ’s customer care.